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Avis Rent A Car

3.1 (29 reviews)

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Photo of Tish R.
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3 months ago

Easy to rent online, pickup was fast. I was able to extend for an extra night; and return was simple.

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8 months ago

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8 months ago

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2 years ago

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2 years ago

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2 years ago

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2 years ago

Incredible and staff and service! Would come back to get rental car for the summer! The staff were so helpful and welcoming

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4 years ago

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2 years ago

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Photo of Eva L.
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3 years ago

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2 years ago

Excellent service, person behind counter was respectful and helpful with all my questions and concerns. Highly recommend this place

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2 years ago

I had to wait in long almost as long as the flight took to get here. 1 hour. poor performance

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2 years ago

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3 years ago

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Photo of Juliet H.
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9 years ago

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4 years ago

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Photo of David A.
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10 years ago

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Photo of Luci C.
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6 years ago

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6 years ago

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Photo of Em R.
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7 years ago

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6 years ago

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15 years ago

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5 years ago

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5 years ago

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9 years ago

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10 years ago

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6 years ago

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7 years ago

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10 years ago

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Review Highlights - Avis Rent A Car

Kay at the Baymeadows location has proven to be the most Outstanding rental agent I have encountered in a long time.

Mentioned in 2 reviews

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Avis Rent A Car - Rude, Lazy, and dishonest employee of establishment who refused to honor our reservation and left us stranded.

Avis Rent A Car

3.2(22 reviews)
5.9 miSouthside

Update: I spoke with…read moretwo additional customer service representatives, and the experience only became more frustrating. One representative at (800) 214-6094 claimed our receipt showed only 5 gallons, implying the tank wasn't full I completely ignoring the fact that adding 5 gallons can just as easily mean the tank was already nearly full and simply topped off. The second representative takes the prize, this dude, Ray Collins (Ref #110) at (800) 259-6095, who admitted there was an error. He said I need to pay $61 just to process the claim. Paying a fee to correct the company's own mistake is unacceptable and makes no sense. At that point, it was clear customer service was not interested in resolving the issue. Thankfully, Jamil from the local station later called, refunded the refueling fee, and apologized. That effort was genuinely appreciated and was the only professional part of this experience. Overall, the process was frustrating and unprofessional. This situation raises serious concerns about the company's practices and accountability. Formal complaints to the FTC, BBB, and state consumer services are being filed, because this should not be considered standard business practice.

My husband spoke to two additional representatives and…read more.. One rep at (800) 214-6094 claimed our receipt showed only 5 gallons, implying the tank wasn't full, ignoring the fact that it can also mean the tank was nearly full and 5 gallons topped it off. He then spoke with Ray Collins (Ref #110) at (800) 259-6095, who admitted there was an error but said my husband would need to pay $61 to process the claim. What?!? Asking the customer to pay to get their money refunded? Make it make sense! At that point, it was clear customer service wasn't trying to help. Jamil from the local station ultimately called, refunded the refueling fee, and apologized. Much appreciated Jamil. 2 stars vs 1... The overall process was frustrating, and unprofessional.

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Avis Rent A Car - Rude, Lazy, and dishonest employee of establishment who refused to honor our reservation and left us stranded.

Rude, Lazy, and dishonest employee of establishment who refused to honor our reservation and left us stranded.

Avis Rent A Car - Rude, Lazy, and dishonest employee of establishment who refused to honor our reservation and left us stranded.

Rude, Lazy, and dishonest employee of establishment who refused to honor our reservation and left us stranded.

Avis Rent A Car - Rude, Lazy, and dishonest employee of establishment who refused to honor our reservation and left us stranded.

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Rude, Lazy, and dishonest employee of establishment who refused to honor our reservation and left us stranded.

Hertz - Hertz car rental office is located at the left side of the service bay

Hertz

2.3(3 reviews)
2.8 miSouthside

Shoutout to manager Steve and crew. This was a pleasant experience to see the professionalism of…read morefantastic leadership having good showmanship in customer service, inter office relations, and quality product. I can say that this team stood out from other Hertz experiences that we have had in several locations thus far. Steve made us feel like we were in good hands with how he handled our rental. We had excellent communication via phone prior to pick up and that connection continued throughout our interaction in the office and the demonstration/ explanation of the awesome features of our rental. I was very impressed. I hope that we will be able to work together again with this team. The genuine personal attention from Steve and crew ( Devin ) made us feel blessed to have everything handled beyond our expectations. We are confident that Steve went the extra mile to make this a great decision coming to this location.

Incompetent staff. And while staff is typically considered plural, here it is not. Single-staffed…read morelocation. President's Circle? Staff didn't even know what it is. Desk is often empty as agent is shuttling or servicing cars. Flew into JAX and was staying closer to this location, so figured this would be a better option. It isn't. Trust me, rent ANYWHERE else or with ANYONE ELSE. Hertz should pull this location because it's an embarrassment. 20-year President's Circle here, so I understand the process, but this is unforgivable.

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Hertz
Hertz
Hertz - Shoutout to manager Steve and staff

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Shoutout to manager Steve and staff

Avis Rent A Car - carrental - Updated May 2026

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