This was a pleasant surprise for me while arriving in Florence!! Our driver dropped us off at our…read morehotel and he casually mentioned that this perfume shop was the same one filmed in the movie "Hannibal" . Say less... ...made my way over to the shop and walked around four or five times before approaching the nice ladies behind the fragrance bar. Told her what scents I liked and she picked out three for me. The one I bought she put in my arm and told me to walk around and sniff it for a bit and then come back. I did just that and bought the big bottle. It was worth every euro that I paid for it! Good thing is that they do have an online store and will ship to the US!! I plan to buy another bottle just so I have a back up!

This store if you can even call it that was like stepping into an old movie .. it was magical . I…read moreknow about their products from the store in New York and when we were visiting Florence of course we had to visit. We waited in line for a few minutes outside before we could enter and I actually appreciate how the staff does this because it really ensures you have a perfect shopping experience.. I don't know the history of the building but once you step inside there are a couple of small ballroom size rooms with tables displaying different perfumes and products.. they have a separate cashier room towards the back where we tell them everything you'd like and they collect it for you there . I didn't buy too many things but the saleswoman was still very friendly and courteous. I will treasure every item I bought and would love to go back !

Needs 10 stars. Got Iris Sensations package with full body…read morescrub, wrap & massage: 2hrs 15min €350 & worth the whole thing! The scrub was surprisingly relaxing & I was like butter by the wrap. Veronica was extremely professional & has wonderful strong consistent pressure without pain. Spa facilities are wonderful. Dry & wet sauna, changing rooms & showers, lounge with a small reading library of books & magazines. If you're not a hotel guest, you can pay a little extra for use of the swimming pool & gym for the day. You can also walk around the hotel lobby & large gardens. I recommend just spending the day here. Next time I want to try the facial & hair treatments also.

The spa at the Four Seasons recently opened to the public (previously it was only for hotel…read moreguests). Although not cheap, this has got to be the most luxurious spa I have ever been to, and I would definately recommend it for a special occasion, like a wedding or hen party. I did a facial treatment with their exclusive Rephase products and technology and the following week someone told me she could not believe i was in my late 30s, so I like to think that the facial played a role in this sudden youth, or perhaps the lady in question just needed glasses. In any case, the facial was relaxing and I do think my skin looks firmer as a result. The ambience at this 5* hotel is incredibly classy and the service is unbeatable. It is possible to purchase a day's access to the pool so that after the spa you can hang around here and in the verdant gardens, which really is an oasis in the middle of the city.

I have sensitive skin so I've been looking all over Florence for handmade soap that's all…read morenatural/vegan/organic with no parfum, no parabens, sulfates, or chemicals ending in 'cones'... didn't quite happen. It's a tiny shop, very packed, highly touristy, and hard to get around but they sure have a bunch of options for handmade soaps, creams, parfums, and even additional items like brushes and combs. I see a bunch of people go crazy over this soap and fragrances, and it appears to be perfect for people who don't have allergies and can put any typical skincare chemicals on their skin. The best thing about this store, for me, was the staff. This woman went all over the store looking through ingredients to find the right chemical-free soap for me. The only one we found was on a shelf that was labeled 'organic all natural olive oil soap' without an ingredient list sticker on the soap like all the others so we took a chance and assumed it was chemical-free and natural. When I got home to use the soap, I thought it was the right choice because it didn't lather much, which I'm used to with my soaps. But once I started to wash my body with it, my skin was irritated and burned. They don't label all of their soaps and some of them lack ingredient labels. I think these soaps can work for many other people and they have a huge selection of soaps, creams, lotions, with wonderful parfum scents. If you have sensitive skin and are looking for REAL all natural soap without all those added chemicals (dimethicone, phenoxanol, methyl parabens, sodium laurel sulfate, etc.) this is NOT the place for you. It's easy for me to find it in the States, but I guess not here. My search continues! My advice for shoppers: know your skin and check ingredients. If there are no ingredients, skip it! My advice to the store: clearly label ALL products with ALL ingredients to save the customers the mystery and disappointment.

This little Florence shop next to the Duomo has beautiful handmade soaps and fragrances. It has…read morebeautiful body creams, hand creams and face creams made in Italy. Wonderful little natural serums and creams to bring home that will remind you of your trip or Florence soaps that can be great little gifts.

Very accommodating for last minute Americans needing a massage. Wonderful massages, wonderful…read morehost, one of the most beautiful facilities I've ever seen. I greatly appreciate all the help and felt so wonderful after the massage!

Two weeks of traveling and my body was so fatigued, I was in dire need of a massage. I found this…read moreplace after several attempts (they are a bit hidden), made a reservation with a deposit. The day of my massage, I got lost trying to get to them in the pouring rain. I arrived to my appointment 1 hour late and soaked to the bone from the rain. They were amazing! Not only did they welcome me with open arms, they took me in right away kept my appointment. Luna was my massage therapist and she was amazing. She did a fantastic job and even made some suggestions on some problem areas that were holding tension. If you are looking for a spa and need a massage, be sure to stop into this place, it's worth every effort to find them, they CARE about the people who find them. Luna is amazing but they are all kind and gentle with their guests.

The spa is nice, the massage was mediocre...at best. I ask for a deep tissue massage and got…read morenothing close. The masseuse seemed very inexperienced, or disinterested. When I brought this up while checking out, I got "oh" for a response. Spend the 20 euro for the spa but avoid a massage.

From the owner: Arya SPA Firenze è un centro benessere specializzato in rituali ayurveda, massaggi e trattamenti…read morebellezza di alta qualità. Con oltre 90 trattamenti à la carte, Arya utilizza esclusivamente prodotti naturali e tecniche contemporanee, per un esperienza di rinnovamento e benessere totale. Arya SPA Firenze is a wellness center specialized in ayurvedic rituals, massages and beauty treatments. Arya SPA Menu includes 90 high-quality treatments. Our therapies use exclusively natural products and contemporary techniques, for a rejuvenation and rebalancing experience.

1 star -- Absolutely terrible experience. DO NOT GO THERE…read more Our experience at Mustermann was absolutely awful from the moment we walked through the door. The elderly female employee and a man with light-colored eyes were incredibly arrogant, rude, hostile, and disrespectful. We were treated as if we were bothering them simply by being there. My daughter merely touched a piece of paper with information about the perfumes and the elderly employee shouted at her. There was absolutely no reason for such an aggressive reaction toward a child. Things became even worse when we were about to pay for a perfume. The elderly employee held the card machine through the glass so my husband could tap his card. The contactless payment did not work, so he picked up the machine to insert his card and enter his PIN privately -- something completely normal and routine for customers in France and throughout Europe. The woman suddenly became extremely aggressive and started shouting at him, demanding that he immediately return the machine and using very harsh, disrespectful language. The man with the light-colored eyes was also part of this hostile and unpleasant atmosphere. There was absolutely no justification for screaming at a customer who was literally trying to PAY for a purchase. At that moment, I refused to buy the perfume. Why would anyone spend money in a place where customers are treated with such arrogance and aggression? We spend our summer holidays in Florence every year. We collect perfumes and have a genuine passion for fine perfumery. We have visited many wonderful, historic perfume houses in Florence and have always appreciated the products, the atmosphere, and the professionalism of the people working there. Mustermann was the complete opposite. I strongly recommend reading the Google reviews before going there. You will see that our experience is far from unique. There are numerous comments describing rude, arrogant, unpleasant, and hostile treatment. It is shocking that a business working with tourists and customers can maintain this kind of attitude. It genuinely felt as though customers were being treated like pieces of trash, rather than welcomed into a historic perfumery. Children are clearly not welcome. Tourists are clearly not welcome. And basic courtesy and respect seem to be optional. The atmosphere was terrible, the energy of the place was extremely unpleasant, and the behavior of these employees was completely unacceptable. Florence has so many beautiful and historic perfumeries where you can have a wonderful experience and be treated with kindness and respect. DO NOT GO TO MUSTERMANN. Read the reviews (GOOGLE) first and save yourself the unpleasant experience. We certainly will never return.

Fabulous shop, the handmade creams and lotions are blended by the pharmacist there, she is amazing…read moreand so is her shop. I have never purchased better quality products, her Calendula cream is sublime and works wonders on my skin. Her shop is full of wonders and excellent gifts too. In a perfect location, this is my go-to spot that I drop in first whenever I am in Florence to stock up on all my favorite creams, custom made treatments, bath gels and essential body oils. My good friends from Germany and the Philippines also do the same every time they are in Florence, this pharmacy is a treasure and should not be missed.

15 euros for 15 minutes. Not bad. cash only!…read more It was a good experience and I appreciated the novelty of it. Don't expect actually exfoliating your feet that much; the fish don't actually have teeth. Afterwards, my feet did feel softer! If you do this, do it for the experience than for the actual results. The place is pretty sanitary and they have some tanks upstairs. The lady in charge was pretty friendly.

Had my feet eaten by fish. You gotta do something weird on vacation. It felt very weird at first…read morebut my feet were super soft after having it done.

It's a very interesting store. It looked like they were…read morecustom making perfume for a customer. We went in browse around and I enjoyed the aromas. They have perfume bottles and also beautiful aromatic teas. It's a store that delights the smell senses. The only reason for the one star short is because they don't seem to have any customer service... by this I mean.... They never said hello or acknowledged our presence. It's a very small store... (so it's not like they didn't see us).

Lovely Herbalist Perfumery and skincare shop recommended by those who like Santa Maria Novella…read moreproducts. Wonderful perfumes and creams - much less expensive than SMN. Worth a stop if you are in the neighborhood. The sweet employee and I bumbled through my limited Italian and her extremely limited English. The ingredients on the packaging are in Italian and English so if there are wheat or nut allergy concerns, you can check it out before buying. I bought some skincare items and a small bottle of orange blossom scent as a souvenir of my trip.