I went today for about the 6th time: I've gone twice for bikini waxes, 4-5x for nails. Per my first review, there were some issues my first two visits but as I mentioned in an update, I give them credit for reaching out to me and making it up to me. No issues with the waxes and subsequent mani/pedi services (except once, they were out of my fave color and I had to take the time - and transpo costs - to come back the next day). But good work, good location, and the girls are friendly. Cut to today...
I had an appt for mani (acrylic fill and shellac color) and pedi (shellac). I didn't stay for the pedi. I think the technician who did my mani may be the owner or manager bc a) she has an attitude problem that only a person in power would get away with, and b) she doesn't wear the uniform or name tag the other girls wear. Along the course of the mani, I had some procedural questions bc she was doing things totally different than I had experienced before (zero moisture, meaning she did the whole thing totally DRY, which hurt - and she wasn't going to trim my cuticles at all until I insisted - and no base coat - and doing only one or two nails at a time). With each question, she didn't know the answer herself and had to ask someone else and when I kept saying that every other time I'd been there it had been different, she insisted I was wrong. Also? She bloodied my cuticle, too, with zero apology.
Also, she was painting only one or two nails at time and when she told me to put my nails in the light-dryer thing, I only placed those fingers in it, not my whole hand (bc that light is bad for you any more than is necessary). Her response? "Oh my God." Rude, huh?
I had also asked her to round the corners of my nails a bit more, bc they were too square: actually sharp to the touch. She said she'd do it at the end and when I merely asked if that would damage the polish, she rolled her eyes.
So, as I'm doing finger gymnastics putting only one or two in the dryer at a time, I muttered, "this is crazy." She jumped back and asked "you are saying I am crazy?? I said "no, I'm not saying you are crazy, I'm saying this system is crazy." She walked away and had another girl finish. The new girl a) put down a soft towel for where the owner/manager had put down nothing; got me a bandage for my bleeding cuticle; and when I told her I wasn't staying for the pedi, she whispered to me, "even if I do it? not her?" Indeed, I declined.
I went to the counter to pay 50 euros for this debacle, and she was standing there. I showed her the bandaged finger and asked if she was going to at least say she's sorry to me for cutting my finger. Then she went off on a temper tantrum, raising her voice, talking over me, not letting me get a word in edgewise. I did manage to hear this,"every time you are in here, there is a problem!" Yeah, like I cut myself 3x, or forgot to order more stock of a popular polish, or removed acrylic extensions without asking.
I purposely paid by credit card bc I'm considering stopping payment if she does not reach out with an apology. 50 euros for a bad attitude and a cut finger?? I hope her lack of customer service doesn't put the staff out of work, bc they all seem very sweet. read more