PLEASE, PLEASE, PLEASE, DO NOT USE THIS COMPANY AS THEY HAVE VERY POOR CUSTOMER SERVICE WHEN IT COMES TO DEFECTIVE PARTS SOLD BY THIS COMPANY JASK AUTO PARTS.
I purchased a used engine for a 2011 Toyota Camry LE from JASK Auto Parts last December 2023 for $ 2,000.00. Upon receiving the engine my mechanic removed the old engine and installed the 58,000 miles used Toyota Camry engine sold to me by JASK Auto Parts for $ 2,000.00. The engine was claimed to have been tested, fully functional, and had a very low mileage of 58,000 miles as claimed by Ms. Christina Anderson a sales representative from JASK Auto Parts. The cost to remove the old engine and the installation of this engine supplied by JASK Auto Parts by my mechanic Dutch Auto, Spring Valley, NY cost me $ 1,500.00
Immediately upon installation of the used engine bought from JASK Auto Parts my mechanic Dutch Auto, Spring Valley, NY, noticed that the (4) Crank Shaft Position Sensors that came with the engine bought from JASK Auto Parts were defective. I had my mechanic Dutch Auto, Spring Valley, NY change and install the sensors for $ 275.00. The defects with the engine supplied by JASK Auto Parts did not stop with this. Immediately after receiving my car and taking it for a test drive, I noticed that the Check Engine light as well as the Traction Control light was still on.
I returned back to my mechanic Dutch Auto, Spring Valley, NY, and asked him the reason for it. Upon conducting further tests it was determined that there was a problem with the Cam Shaft Timing Kit. The code for this defect was sent to JASK Auto Parts immediately. The solution for this was the replacement and repair of the Cam Shaft Timing Kit which would cost me an additional $ 1,250.00 to be paid to Dutch Auto Parts, Spring Valley, NY. The diagnostic cost for checking and determining the source of the Cam Shaft Timing cost me an additional $ 150.00. I requested JASK Auto Parts to compensate me for all these charges as I was within the warranty period of 3 months from the time of receiving the defective engine from JASK Auto Parts shipped on December 27, 2023, and received during the first week of January 2024.
JASK Auto Parts and its sales representatives Ms. Christina Anderson, and Mr. Leslie Petrers have been offering me various refunds ranging from $ 750- $ 650 at present. I have refused this offer as to date I have spent $ 3,925.00 as a result of JASK Auto Parts supplying me with this defective 2011 Toyota Camry Engine. I am a small business owner and I use my car which previous to my purchase of this defective engine from JASK Auto Parts gave me 250,000 miles without any problems and I maintained this vehicle well. I used it to meet with my customers as well as used it to get various materials for my jobs until my engine failed at 250,000 miles. I expected more from a company like JASK Auto Parts. At present, they are asking me to send the defective engine back for a full refund of $ 2,000.00 paid for the defective engine sent by JASK Auto Parts.
I asked them who would pay for the installation of this defective engine supplied by JAS Auto Parts as well as the removal of the defective engine supplied by JASK Auto Parts which has cost me $ 1,925.00 to date and an additional cost of $ 1,250.00 for removing the engine which would have by then cost me $ 5,175.00 to receive a full refund from JASK Auto Parts of $ 2,000.00 causing me a financial loss of $ 3,175.00 and my nonavailibility to the use of my work car since December 27, 2023 until date. I was willing to forgo all the additional costs and requested JASK Auto Parts to pay me $ 1,250.00 plus the Cam Shaft Timing kit and that would address all the issues because even then I would be suffering a loss of $ 1,625.00. However, JASK Auto Part sales representative Ms. Christina Anderson offered to pay me $ 750.00 on January 22, 2024, and the Cam Shaft Timing Kit, on January 30, 2024, Ms. Anderson reduced the payment to $ 650.00 and this was conveyed to me by email from Ms. Christina Anderson and by phone call by Me. Leslie Peters. This type of poor treatment of a customer after spending this money is going to be disputed with my banks as well as taking JASK Auto Parts for the pain and suffering caused as a result of this traumatic experience.
I am presently renting a car at the rate of $ 300.00/ week for a total cost of an additional $ 1,200.00. All in all, I have suffered a financial loss of $ 4,375.00 and left with a shell of my car that is still in good condition physically except for not having an engine which is the most vital part of the car to keep it running. I am left with no choice but to take JASK Auto Parts to the Small Claims Court in Kent County at the 61st District Court for $ 7,000.00 which is the maximum allowed by the Small Claims Court in the State of Michigan. I am hoping to finally get justice from the courts to have my 2011 Toyota Camry fixed with a new engine and continue to use it for my work. read more