September 22 review:
Don't get sucked in by their good value…read morepromotions like I did. I've been to several spas/clinics and regularly get facials and microneedling treatments. I thought their promotion was such a good value, and went in for the first time. Here are all the things wrong with this place:
-She didn't tell me her name, I only know her name from the receipt after the appointment
-The promotion claims to include a VISIA skin analysis, WASN'T done. She didn't even ask my about my skin concerns or routine
-I was told to lay on top of the bed, no blanket or anything, and AC was blasting. I had to keep my clothes on including my jacket, which she got orange serum on
-The room had WORKOUT music playing, really, it's the music my boxing classes play, not relaxing at all
-The service itself felt very lacklustre, I've never been to a facial treatment where no massage was offered, even the application of serum was short and not massaged into the skin
-I wasn't told or given any aftercare instructions, most places let you know to avoid certain products for the next little while post micro needling
I will not be returning. I only tried it out because of the promotions, but I'd rather pay more money to receive good quality treatments.
September 28 reply to owner:
- I left a tip as my negative review wasn't only based on the technician, it was the entire clinic. I only tipped 15%, rather than the 25% I tip for other clinics.
- It's true that Carolina, the owner, and I spoke on the phone after my review. However our conversation over the phone was quite different than this reply. I was ready to give the clinic another chance next month, but see below for why I will never recommend this clinic to anyone.
- She mentioned that the technician is very experienced, but probably had an off day. I was never once asked if I was "okay". I didn't even know her name. Carolina also mentioned that they are "a small clinic" and "know the clients very well". If that's the case, shouldn't they have known I was a first time client, like I mentioned in my e-mail at time of booking? She also said the receptionist was probably "off" and appeared not as welcoming due to not feeling well.
- She states that after care instructions were sent to me via e-mail, this is FALSE- and I mentioned it in our phone call that I NEVER RECEIVED after care instructions, I told her I had to actually Google for after care instructions myself. In fact, I had to reach out to the clinic via phone to get my deposit refunded as they forgot to take the deposit off of my total cost.
- Lastly, the thing that makes me feel like this clinic is sneaky, is that they CHANGED the website after my review. At time of booking and appointment, the website clearly stated the VISIA Skin Analysis (value of $75) is included. After Carolina's reply, I checked the website, and they have updated it. I can provide photo proof to show this change was made after our conversation. I felt like this was an attempt to make my claims invalid.