Everything about Montanari is top notch, the selection, the customer service, and the amazing…read more craftsmanship/design of the jewelry!

I called this business with an unusual request, not quite sure what to expect. I asked if they…read morecould drill a hole in a bullet shell from the gun salute at my grandfather's funeral so that I could put a chain through it to make a pendant out of it. Not only did they agree to do it, but they did it for free! I really really appreciate it. I didn't buy any of their product, but everything looked gorgeous. the people I spoke to were extremely friendly, welcoming and easy to talk to. I'd feel confident doing any sort if business with them.

Don't go out of your way to sell your jewelry here. They offer the same price as a pawn shop.read more

Another outstanding beautiful piece custom created by Noe's Jewelry! This pendant had to be remade…read moreseveral times as I wanted a pendant that floated on the chain and stayed at the bottom not moving to the side. Since the purple ametrine is very lightweight, their design/solution added weight and it's exactly what I envisioned! Absolutely

I've been working with Karl for over 20 years, and he's the only jeweler I truly trust. His…read moreknowledge is unmatched, and he's always honest--no pressure, just genuine guidance. My latest ring wasn't even something he had in the shop--it was custom-made based on a few inspiration photos I sent. Karl helped me choose the perfect center stone, sent detailed renderings along the way, and brought my vision to life beautifully. On top of that, his pricing is super competitive. Do yourself a favor and start here--you won't be disappointed!

Excellent customer service and care! Knowledgeable jeweler who was professional. Was recommended by…read moretwo other customers. Was most pleased!

I work on Estate Sales and I always take the gold and silver to these Gentlemen. The appraisal is…read morefast and fair. They are always courteous and friendly. I have been doing business with them for over 10 years. I would not take my precious metals anywhere else!

I asked how much silver were in my coins so that I could get a grasp for the value of the coin and…read morehe went "that's some math for your phone" not letting me understand how he got to his offer.

from the website We buy gold, silver, platinum coins and…read morebullion. We buy gold - modern gold coins, old gold coins, and gold & silver bars. Best prices paid. We are Kansas City's top gold buyer. I was very very happy with the price Joseph Diamonds paid me for modern coins. I will do business with them again.

Very responsive to communications. Excellent to work with, and offered very fair prices for my…read moreitems. Highly recommend!

I needed my wedding band resized. I called to see if they did that kind of work. Lisa answered the…read morephone and assured me that they could do the work, but things were really busy and there was absolutely no parking available. i require a wheelchair, so she told me if I wanted to come now, pull up out front and someone would come out. I did this and Troy came out, in the rain, sized my finger, took the ring inside and then returne. The ring was still not perfect, so he took it back inside and retuned shortly. It fit perfectly this time. That was two trips in the rain. When I attempted to pay him, he refused to take any payment. I attempted a second time and got the same result. When we live in a society where customer service is nonexistent, Troy and Lisa restore your faith. Thanks again for your help,. Paul

This is not an honest business. Use extreme caution when working with the owner, Troy. I was…read moreswindled out of over $1000. Here is my experience, which I have reported to the state government and the BBB with evidence: On 5/20/25 I requested a custom order. I came in person with two items: one opal pendant that was bezel-set in sterling silver and one small 14K yellow gold pendant with three natural diamonds. I requested that the two pieces be combined into one pendant, wherein the opal would be set in the same kind of bezel setting and the diamond pendant would be soldered to the side of the bezel, all in 14K white gold. I also requested a hinging bail so the pendant could fit over a string of pearls. Troy called on 6/2 with an estimate: $175 for the hinging bail, $400 for the bezel setting, and $250 for labor, totaling $825 before taxes. I gave him the go-ahead to begin work, he did not require a deposit. The completed pendant was ready for pickup on 6/16. I was out of town, so my husband picked it up on 6/18. The total charge was $943.20. I was immediately displeased, as Troy did not make the pendant according to my requests. The setting was not a true bezel setting like the previous one in sterling silver had been. The opal had been GLUED to a strip of 14K white gold covering the sides of the opal, there was no backing to the stone. The diamonds had been added on the side in yellow instead of white gold. Additionally, the hinging bail was not wide enough to fit around pearls. I contacted Troy with my complaints via a contact form on his website on 6/19. I received a response via email requesting that we discuss on the phone. We scheduled a time to talk and Troy called on 6/21. I explained my dissatisfaction and requested that he remove the opal from the setting, return the stones and original settings to me, keep the 14K white gold that was used, and refund me for the cost of the materials, a total of $575. He initially refused this agreement, instead offering to remedy the issues and remake the pendant to my satisfaction for ZERO additional cost to me. I held firm in my desire to have the pendant unmade and materials refunded to me and he agreed. After our phone conversation concluded, I sent a follow-up email outlining this arrangement, to which I received no response. My husband dropped the pendant off at Parkville Jewelers again on 7/1. Troy was extremely upset that I was requesting the pendant be unmade and refunded, he asked for the chance to remake the pendant to my satisfaction for no extra cost, as he had offered during our last phone conversation. I considered this and wrote him another email agreeing to it. He called to confirm on 7/2. Troy gave me continued updates on the pendant's creation via text message over the course of the next several months. He sent me two photos of the completed pendant on 9/23 with no other written communication. I did not know that the remade pendant was officially ready for pickup until receiving another text on 10/21 that read "We are letting our customers with pending pick ups know that we will be closed this Saturday for a little vacation. We are open this week through Friday. Thank you!" Because I was traveling for work, I couldn't go in person to pick up the pendant until 12/12. Troy and his wife brought the completed pendant to me for inspection. It was not great, but I was glad that the experience could end, so I thanked them and turned to leave. They stopped me and demanded an extra $350 in payment. I reminded them that the agreement was for the pendant to be remade at no additional cost, but they insisted. I paid $354.49 and left. Troy consistently refused to have anything in writing, demanding that we only speak on the phone. Troy is a swindler who does not deserve your business, and his work is shoddy anyway. The final pendant that I have now does not have a hinging bail, the bezel is crooked and doesn't match the level of the face of the opal, and the prongs on the diamond setting are bent. Stay away from this business.

Very professional! He is thorough in his assessment of a ring I brought for appraisal.read more

Tom consigned jewelry for me- from the beginning, he was honest, thorough, kind and fair. He gave…read moreme excellent guidance about pricing. My pieces sold for what he said they would, and he promptly had a check for me.

Recently visited this store to look at some watches and had a very good experience. Gary helped me…read morecheck out couple of watches to help me figure out which watches would be the better option for me. I didn't purchase a watch from them yet but I will definitely be returning to buy my first Rolex from Gary. Would highly recommend everyone to visit this store.

I contacted Tivols in KC to purchase a replacement strap for my Panerai PAM0 1085…read more I was disappointed to learn that Sarah whom I purchased my timepiece was no longer available at this location. After my purchase from Sarah at Tivols, she would followup with me concerning my satisfaction of my purchase of the Panerai brand timepiece. Sarah would send Christmas cards etc. When I needed another strap, Sarah was expedient with my order. Tivols losing a quality saleswoman was both their loss and mine. Being that said I called and spoke with a saleswoman Susan on June 19th of 2026 and ordered an Alligator strap for my Panerai PAM01085 24/22 Blue and was told that she would call me back in 3-5 days when my new strap was estimated to arrive. Susan has not contacted me about my Panerai strap, almost a month later, so I decided to go to the Panerai.com website and I could purchase it today, free shipping and have it by 7/15/26 . It seems odd that I can order a strap and receive it in days, but order one from Susan at Tivols in KC and never hear back from her? I am going to order my strap directly from Panerai and not waste my time with Tivols in Kc. I have spent thousands of dollars at that location while working with a sales woman who cared about her customers that being Sarah, and now dealing with Tivols sales woman Susan who apparently doesn't share the same qualities about taking care of her customers, and representing Tivols in a positive manner. Its a shame after dealing with a qualities sales woman being Sarah and now dealing with a woman that has tarnished my view of a wonderful jewelery store with rich history. Tivols has lost my business and I will be purchasing my new Panerai timepiece elsewhere and all the needed accessories in the future.