I brought my Rolex submariner in for repair. Lam said he could repair it and even offered me a…read morechance to change the outer dial. Took him about two weeks and it looks brand new!! Five star recommendation

Quick battery replacement. Clean shop…read more Professional. Great parking area. Nice guy, too.

Alex did two great things for me... First he replaced the…read morebattery in my Iron Man Triathlon watch and since I've had it back, it does NOT LEAK -- even in the shower and pool! This might sound like a small thing but in the past I've used three different jewelry stores and they could never seem to get the sealing gasket back in right. (I even had one of them accuse me of bringing them a watch that had already been leaking so therefore I couldn't prove they were at fault.) Second, I had an old-school, "gold nugget" watch that had been sitting in my dresser for 25 years. It had been bequeathed to me and it wouldn't fit because the band was too small. I had also taken this watch to several jewelers over the years to see if they could get a clasp extension for the back. Each of them said it was not possible. However, I showed it too Alex and he tried 17 different clasps and had several watch companies send him things to try. He finally found clasp and it literally fits my wrist PERFECTLY. It's really a cool old watch and I'm so grateful for his persistence to make it wearable again!

I went there last summer for watch repair on my dad's watch. As I was walking up, the owner Alex…read morewas outside yelling really loud at a smaller guy. It was scary. I left without getting my watch repaired. I felt bad for the guy he was yelling at. I don't think business owners represent the city well when they're outside their business screaming at people on the street. The guy that owns this place seems to do okay work, so I was told he might be able to fix my dad's watch. But I'm not going to any business that treats people that way.

I needed my wedding band resized. I called to see if they did that kind of work. Lisa answered the…read morephone and assured me that they could do the work, but things were really busy and there was absolutely no parking available. i require a wheelchair, so she told me if I wanted to come now, pull up out front and someone would come out. I did this and Troy came out, in the rain, sized my finger, took the ring inside and then returne. The ring was still not perfect, so he took it back inside and retuned shortly. It fit perfectly this time. That was two trips in the rain. When I attempted to pay him, he refused to take any payment. I attempted a second time and got the same result. When we live in a society where customer service is nonexistent, Troy and Lisa restore your faith. Thanks again for your help,. Paul

This is not an honest business. Use extreme caution when working with the owner, Troy. I was…read moreswindled out of over $1000. Here is my experience, which I have reported to the state government and the BBB with evidence: On 5/20/25 I requested a custom order. I came in person with two items: one opal pendant that was bezel-set in sterling silver and one small 14K yellow gold pendant with three natural diamonds. I requested that the two pieces be combined into one pendant, wherein the opal would be set in the same kind of bezel setting and the diamond pendant would be soldered to the side of the bezel, all in 14K white gold. I also requested a hinging bail so the pendant could fit over a string of pearls. Troy called on 6/2 with an estimate: $175 for the hinging bail, $400 for the bezel setting, and $250 for labor, totaling $825 before taxes. I gave him the go-ahead to begin work, he did not require a deposit. The completed pendant was ready for pickup on 6/16. I was out of town, so my husband picked it up on 6/18. The total charge was $943.20. I was immediately displeased, as Troy did not make the pendant according to my requests. The setting was not a true bezel setting like the previous one in sterling silver had been. The opal had been GLUED to a strip of 14K white gold covering the sides of the opal, there was no backing to the stone. The diamonds had been added on the side in yellow instead of white gold. Additionally, the hinging bail was not wide enough to fit around pearls. I contacted Troy with my complaints via a contact form on his website on 6/19. I received a response via email requesting that we discuss on the phone. We scheduled a time to talk and Troy called on 6/21. I explained my dissatisfaction and requested that he remove the opal from the setting, return the stones and original settings to me, keep the 14K white gold that was used, and refund me for the cost of the materials, a total of $575. He initially refused this agreement, instead offering to remedy the issues and remake the pendant to my satisfaction for ZERO additional cost to me. I held firm in my desire to have the pendant unmade and materials refunded to me and he agreed. After our phone conversation concluded, I sent a follow-up email outlining this arrangement, to which I received no response. My husband dropped the pendant off at Parkville Jewelers again on 7/1. Troy was extremely upset that I was requesting the pendant be unmade and refunded, he asked for the chance to remake the pendant to my satisfaction for no extra cost, as he had offered during our last phone conversation. I considered this and wrote him another email agreeing to it. He called to confirm on 7/2. Troy gave me continued updates on the pendant's creation via text message over the course of the next several months. He sent me two photos of the completed pendant on 9/23 with no other written communication. I did not know that the remade pendant was officially ready for pickup until receiving another text on 10/21 that read "We are letting our customers with pending pick ups know that we will be closed this Saturday for a little vacation. We are open this week through Friday. Thank you!" Because I was traveling for work, I couldn't go in person to pick up the pendant until 12/12. Troy and his wife brought the completed pendant to me for inspection. It was not great, but I was glad that the experience could end, so I thanked them and turned to leave. They stopped me and demanded an extra $350 in payment. I reminded them that the agreement was for the pendant to be remade at no additional cost, but they insisted. I paid $354.49 and left. Troy consistently refused to have anything in writing, demanding that we only speak on the phone. Troy is a swindler who does not deserve your business, and his work is shoddy anyway. The final pendant that I have now does not have a hinging bail, the bezel is crooked and doesn't match the level of the face of the opal, and the prongs on the diamond setting are bent. Stay away from this business.

We bought my wedding ring from here 5-6 years ago. I live out of state and every time I am back in…read moreKC I take it for a cleaning. Not only was the staff always professional the wonderful the owners are just as great. They recently reappraised it for me too to ensure the insurance is up to date. This weekend I had a small crack in the band and emailed Karen on a Saturday within 30 mins she responded and gave me steps to take. I am obsessed with my ring and very very happy with the continued great service I get.

I've been going to HOD for years and they're the best! John Paul is the most talented jeweler I've…read moreever seen. He always works w me to design the perfect piece. His craftsmanship & detail to the design are impeccable. He really goes out of his way to make us feel like family. No need to ever go to another jewelry store. John Paul & HOD are simply the best.

These guys did an amazing job! A stone had fallen out of a ring that was my grandmother's (one…read morestone for each of her children, and ironically it was my mother's that had fallen out). It didn't seem a major repair to me but as I called different places, including in other states where I was at the time, they were asking hundreds of dollars! One quote seemed higher than the actual worth of the ring I found this gem of a place, and they provided a rate that was less than 1/2 of some I had received. For under $100, they replaced the stone & shined this thing up. No need to heat it or do other ridiculous things that some other jewelers had suggested, likely just to scam me. This place seems to have integrity and know what they are doing, which you can also tell from some of the beautiful pieces and pictures they have in their shop. Job well done, thank you!

Great service and expertise. Helped us resize rings, design a new one and took excellent care of…read moreus. Small business to support! Highly recommend.

I could not recommend this local business more highly! We had an abundance of e-waste to recycle…read more Johnnie was easy to work with, and took everything in one go. He charges a reasonable price for printers and tv recycling, everything else is a drop-off. We have more electronics to sort through (cables, drives, peripherals and cpus), so we know we will be back!!

From the owner: Since 2014 Recycle with Integrity has provided consumers and businesses with products needed for…read morestorage, shipping, handling, logistics and DYI Projects. Recycle, Repurpose, Scrap Barrels (Metal & Plastic), Pallets (Wood & Plastic), IBC Totes, Warehousing Equipment, Shelving, etc. Since 1997 Integrity Communications Services has provided consumers and businesses Used and Refurbished Computers, Laptops, Desktops, Cell Phones & Tablets. Accessories, Chargers, Keyboards, Mouse, Cables, Jump Drives, Lightning Cables, Charging Blocks, Ear Buds, Cases and Tempered Glass Repairs & Replacements, Computers, Laptops, Desktops Recycling e-waste, Computers, Laptops, Desktops, Cell Phones, Tablets, IT Equipment & Electronics. Emergency Food Banks, 25-Year Shelf Life, Food sealed in the thickest available mylar bags, argon filled and topped with an oxygen absorber.

Fantastic local vendor - truly the poster child for why small business beats mass retail every time…read morein terms of price, service and quality. I just needed to get my mom's necklace repaired. I got that, plus a nice conversation, in a 20 minute visit for a crazy low price since it was a simple repair. Give this man more business!!! He's incredible.

Everything! Expert sizing of rings with reasonable turnaround time. I will certainly recommend &…read morereturn!

It was a pleasure to meet with Mark and his brother. I was gifted a watch for Christmas and needed…read moreseveral links removed for sizing. The work was done carefully, and efficiently while I waited. Their prices are reasonable and they offered re-sizing of the band if I find it a bit too tight or loose after wearing for several days. This shop is the essence of reliable and courteous service. Bravo!

Beautiful store with very friendly and welcoming employees. I went for their Grand Re-Opening and…read moreeverything was so nice. It's a decent sized jewelry store with a range of options to fit everyone's price range. I also liked their estate items and preloved designer handbags.

They are very friendly and they have good sales and good prices and lots of good stuff and lots of…read morediamonds!

Right by the food court in the Oak Park mall you will find a very kind man who will talk your head…read moreoff. He's really a gem. Eric helped us get my mom, memorial necklace clasp fixed. He made sure it was the right metal, rose gold. We didn't wait more than 5 minutes before we got a text it was ready for pickup.