Buyer beware before purchasing…read more There is no return policy (only trade in) even if the purchase is less than 24 hrs. Its is not posted anywhere in the store or on the receipt. Its was not mentioned to me nor did I ask. And expect "price gouging" to be in effect. Upon my request to return my necklace, I was told first thing, you agreed to pay the amount. And yes I did. But they were not interested in why I wanted to return it, (I guess because it didn't matter). It was at least $500 more than The highest priced exact same thing, I could find on the Internet from other retailers. She told me if I paid cash, i could save tax. And as I was leaving to get the cash, she added $50 to the total she told be for the necklace -But after i returned and asked her why, she removed the $50. (she didnt bother to explain why when I asked ). Apparently they do not understand the value of a satisfied "returning"customer or dont care. I guess the word "traders" in there Business name should have tipped me off. Plus, I guess I'm a little disappointed for the reason that I thought I had found jewelry store I can trust to not take advantage of me. Perhaps it doesn't exist anymore. Im saying, just know what your getting into before shop there.

These folks claim they fix jewelry then later on say they won't fix it because it's not a money…read moremaker, so tell me what kind of professional business turn down customers after offering a service, pure greed and sought out for your pockets only,they are jive Turkeys for jewelry repair those who say they repair do it for there business these aren't bosses they never earned just reap the benefits like spoiled child at candy store.

Have been going to have work done and jewelry appraised for many years. I was glad to see the same…read moregreat service and quality workmanship is going forward with Richard'a son in charge.

Richard Dolgin created my diamond engagement ring, matching wedding band, and the pearl/diamond…read morenecklace I wore at my wedding. For the most part, my now-husband worked with Mr. Dolgin, but in the few encounters I have had with him, he has been very helpful, honest, and kind. His shop has produced beautiful, custom pieces that are exactly what I wanted. Today, we picked up my ring after having it soldered together. After we left, my husband and I were talking about how we originally had explored other "big-name" jewelry stores, but are just so happy that we decided to go with Dolgin. Thank you for the beautiful pieces!

I love this place! I felt like a queen when I bought my "Freedom ring" (post-divorce ring for…read moremyself). Highly recommend to anyone looking for that special piece!

We sold some sterling silver flatware and gold jewelry. Prices were fair and it was an easy…read moretransaction.

Gorgeous selection of rings and necklaces - you walk right in and the sparkles basically engulf you…read morehaha it's hard not to feel like a princess here. The ladies are ever so kind. I came in to get a diamond reset which had came loose over the years and their expertise and demeanor made me feel confident in their ability to fix it and take care of it. I came to get it today and it was as perfect and sparkly as the day my husband put it on my hand. I love this place and they've earned a new life long customer.

Upon entering this store requesting a small jewelry repair for a 14k tennis bracelet with a broken…read moregemstone needing to be replaced, I was offered a fix with epoxy glue, and when I asked if the epoxy would eventually yellow, instead of getting an answer, another woman came from the backroom to shake me down and tell me they would have to send it somewhere else. She dangled my bracelet at me, and dropped it in my hand while shuffling me out the door, apparently I was not as important as their preferred clientele who spend big bucks on glittering diamond necklaces & rings as prominently displayed in their store. I didn't let it go at that, and argued the point that I had done business with them before, and felt her disposition was (hard business) rather than a friendly store for repeat customers. As it turned out, when I went across town to another store that was very similar, a store with glittering tennis diamond necklaces on black velvet displays, in there also were an aging couple minding the store that they own, with a helpful clerk and a bench jeweler. To my relief, my request was granted without hassle, for a price of $70.00. It was so worth it, because later that evening when I searched on line for a similar tennis gemstone bracelet set in gold, the price now is around $1,200. about 6 X what I paid for in 2009. As far as I'm concerned, my request was important, and rather an intelligent one.

Alex did two great things for me... First he replaced the…read morebattery in my Iron Man Triathlon watch and since I've had it back, it does NOT LEAK -- even in the shower and pool! This might sound like a small thing but in the past I've used three different jewelry stores and they could never seem to get the sealing gasket back in right. (I even had one of them accuse me of bringing them a watch that had already been leaking so therefore I couldn't prove they were at fault.) Second, I had an old-school, "gold nugget" watch that had been sitting in my dresser for 25 years. It had been bequeathed to me and it wouldn't fit because the band was too small. I had also taken this watch to several jewelers over the years to see if they could get a clasp extension for the back. Each of them said it was not possible. However, I showed it too Alex and he tried 17 different clasps and had several watch companies send him things to try. He finally found clasp and it literally fits my wrist PERFECTLY. It's really a cool old watch and I'm so grateful for his persistence to make it wearable again!

I went there last summer for watch repair on my dad's watch. As I was walking up, the owner Alex…read morewas outside yelling really loud at a smaller guy. It was scary. I left without getting my watch repaired. I felt bad for the guy he was yelling at. I don't think business owners represent the city well when they're outside their business screaming at people on the street. The guy that owns this place seems to do okay work, so I was told he might be able to fix my dad's watch. But I'm not going to any business that treats people that way.

She was great. Paid less than I thought I would to have my ring soldered together and polished. I'm…read moreso happy with it. Went to work right after picking it up and instantly got compliments by customers! thank you so much! She was very knowledgeable and explained everything to me!

She is a talented Jeweler who can modify or create pieces beautifully. She has helped me update…read moreseveral pieces that I inherited. Highly recommend!

Gene is consistent in his high quality offerings and friendly customer relationships. His knowledge…read moreof gemstones, precious metals and today's trending is unparalleled with integrity and honesty. He is a consumate gentleman and professional.

I can't say enough good things about Spratford Fine Jewelry!…read more The Spratford's really know how to take care of their customers! We have gone there many times for repairs, and cleaning of our fine jewelry. They always make our pieces look brand new. Most recently my husband and I decided to upgrade my engagement ring with a new ring setting and additional diamonds to accompany my original stone. Though I knew a little bit of what the final result would look like, I am still in aw and amazement of what I received when it was finished. It's so beautiful in its beautiful details on the ring, and the 3 diamonds together sparkle like the stars in the sky! The excitement I feel is like becoming engaged all over again!! It's absolutely stunning. Spratford is a class A business. They only use the best quality everything, and their customer service is unmatched. Thank you again, we will be back!

I had a great experience working with Paul. He made it super easy. All I had to do was tell him…read morewhat I was looking for and he set the wheels in motion. The ring turned out fantastic and my fiancé loves it. I could not recommend Paul and The Diamond World enough. Great prices!

Paul is the best around no doubt about it don't skimp on the quality. GO TO PAUL!! Wonderful…read moreexperience as always