Quick battery replacement. Clean shop…read more Professional. Great parking area. Nice guy, too.

I brought my Rolex submariner in for repair. Lam said he could repair it and even offered me a…read morechance to change the outer dial. Took him about two weeks and it looks brand new!! Five star recommendation

Great service and expertise. Helped us resize rings, design a new one and took excellent care of…read moreus. Small business to support! Highly recommend.

A wonderfully delightful experience from start to finish! The team was thoughtful, creative and…read morepatient in turning family pieces into a more modern and wearable piece. Communication was great and everyone was decidedly un-fussy which made what could be a stressful experience quite easy! I enjoyed how I was involved in every step of the process and the team's ability to translate my ideas into a piece thag was even better than I imagined. Pictures don't do justice to the amount of detail in the finishes! I will be a customer for life!

Beautiful store with very friendly and welcoming employees. I went for their Grand Re-Opening and…read moreeverything was so nice. It's a decent sized jewelry store with a range of options to fit everyone's price range. I also liked their estate items and preloved designer handbags.

They are very friendly and they have good sales and good prices and lots of good stuff and lots of…read morediamonds!

Under new management I believe it's now called Facets Golden Girls. The owner Robin is the sweetest…read moreand very fair with pricing. She helped us research the antique jewelry we were selling and knew a lot about them. Inside looks fantastic now as well, definitely the place to go for gold and silver!

Save your time and gas. I checked Yelp this morning about this business and it said open till 4pm…read more So I went over. No signs on the windows or door stating closed. Hours are posted on the window just like what was on Yelp. Says to ring door bell. The bell was taken off. So I called, dead air. Came home and called from my landline. Recording states the number is discontinued. Sure would be nice to post a sign stating business is closed down.

Very cute antique jewelry and watches and the people that work there are very nice. There are many…read moreunique things and they have history to them as well.

This place has really nice Gemstones fair prices. Unique finds and all price ranges. good people…read morewho are very helpful.

I've been going to HOD for years and they're the best! John Paul is the most talented jeweler I've…read moreever seen. He always works w me to design the perfect piece. His craftsmanship & detail to the design are impeccable. He really goes out of his way to make us feel like family. No need to ever go to another jewelry store. John Paul & HOD are simply the best.

Stopped in to have a diamond ring resized. They pointed out to us that what we thought was a real…read morediamond was in fact a lab growing diamond, and that we had been seriously swindled by another store who represented it as a real diamond. We are able to get it appraised by another independent jeweler and take it back and force them to refund our money. We then bought the real diamond from House Of Diamonds. They brought in multiple stones for us to compare. We were able to choose the one that best suited us and they did a beautiful job with the mount and Service. This is the only place I would go to buy jewelry.

Fantastic local vendor - truly the poster child for why small business beats mass retail every time…read morein terms of price, service and quality. I just needed to get my mom's necklace repaired. I got that, plus a nice conversation, in a 20 minute visit for a crazy low price since it was a simple repair. Give this man more business!!! He's incredible.

I needed my wedding band resized. I called to see if they did that kind of work. Lisa answered the…read morephone and assured me that they could do the work, but things were really busy and there was absolutely no parking available. i require a wheelchair, so she told me if I wanted to come now, pull up out front and someone would come out. I did this and Troy came out, in the rain, sized my finger, took the ring inside and then returne. The ring was still not perfect, so he took it back inside and retuned shortly. It fit perfectly this time. That was two trips in the rain. When I attempted to pay him, he refused to take any payment. I attempted a second time and got the same result. When we live in a society where customer service is nonexistent, Troy and Lisa restore your faith. Thanks again for your help,. Paul

This is not an honest business. Use extreme caution when working with the owner, Troy. I was…read moreswindled out of over $1000. Here is my experience, which I have reported to the state government and the BBB with evidence: On 5/20/25 I requested a custom order. I came in person with two items: one opal pendant that was bezel-set in sterling silver and one small 14K yellow gold pendant with three natural diamonds. I requested that the two pieces be combined into one pendant, wherein the opal would be set in the same kind of bezel setting and the diamond pendant would be soldered to the side of the bezel, all in 14K white gold. I also requested a hinging bail so the pendant could fit over a string of pearls. Troy called on 6/2 with an estimate: $175 for the hinging bail, $400 for the bezel setting, and $250 for labor, totaling $825 before taxes. I gave him the go-ahead to begin work, he did not require a deposit. The completed pendant was ready for pickup on 6/16. I was out of town, so my husband picked it up on 6/18. The total charge was $943.20. I was immediately displeased, as Troy did not make the pendant according to my requests. The setting was not a true bezel setting like the previous one in sterling silver had been. The opal had been GLUED to a strip of 14K white gold covering the sides of the opal, there was no backing to the stone. The diamonds had been added on the side in yellow instead of white gold. Additionally, the hinging bail was not wide enough to fit around pearls. I contacted Troy with my complaints via a contact form on his website on 6/19. I received a response via email requesting that we discuss on the phone. We scheduled a time to talk and Troy called on 6/21. I explained my dissatisfaction and requested that he remove the opal from the setting, return the stones and original settings to me, keep the 14K white gold that was used, and refund me for the cost of the materials, a total of $575. He initially refused this agreement, instead offering to remedy the issues and remake the pendant to my satisfaction for ZERO additional cost to me. I held firm in my desire to have the pendant unmade and materials refunded to me and he agreed. After our phone conversation concluded, I sent a follow-up email outlining this arrangement, to which I received no response. My husband dropped the pendant off at Parkville Jewelers again on 7/1. Troy was extremely upset that I was requesting the pendant be unmade and refunded, he asked for the chance to remake the pendant to my satisfaction for no extra cost, as he had offered during our last phone conversation. I considered this and wrote him another email agreeing to it. He called to confirm on 7/2. Troy gave me continued updates on the pendant's creation via text message over the course of the next several months. He sent me two photos of the completed pendant on 9/23 with no other written communication. I did not know that the remade pendant was officially ready for pickup until receiving another text on 10/21 that read "We are letting our customers with pending pick ups know that we will be closed this Saturday for a little vacation. We are open this week through Friday. Thank you!" Because I was traveling for work, I couldn't go in person to pick up the pendant until 12/12. Troy and his wife brought the completed pendant to me for inspection. It was not great, but I was glad that the experience could end, so I thanked them and turned to leave. They stopped me and demanded an extra $350 in payment. I reminded them that the agreement was for the pendant to be remade at no additional cost, but they insisted. I paid $354.49 and left. Troy consistently refused to have anything in writing, demanding that we only speak on the phone. Troy is a swindler who does not deserve your business, and his work is shoddy anyway. The final pendant that I have now does not have a hinging bail, the bezel is crooked and doesn't match the level of the face of the opal, and the prongs on the diamond setting are bent. Stay away from this business.

I went there last summer for watch repair on my dad's watch. As I was walking up, the owner Alex…read morewas outside yelling really loud at a smaller guy. It was scary. I left without getting my watch repaired. I felt bad for the guy he was yelling at. I don't think business owners represent the city well when they're outside their business screaming at people on the street. The guy that owns this place seems to do okay work, so I was told he might be able to fix my dad's watch. But I'm not going to any business that treats people that way.

quick and very reasonable! love this place! I've used him several times and I have always been…read morepleased with his work.

I love this place! I felt like a queen when I bought my "Freedom ring" (post-divorce ring for…read moremyself). Highly recommend to anyone looking for that special piece!

We sold some sterling silver flatware and gold jewelry. Prices were fair and it was an easy…read moretransaction.