We love Hal! He has helped my family and friends find the perfect ring! We been customers for many…read moreyear and we always will be! it's so fun seeing different types of fun items that they have! 10/10! -Val L.

My husband and I recently worked with the Ruback team on an anniversary band. We had a vague idea…read moreof what we wanted, but were overwhelmed with all of the various design considerations. Hal did a fantastic job of listening to us, asking pointed questions, and providing professional advice. Once we had a better vision of what we wanted, Hal and his team made that vision come to life and we were absolutely thrilled with the final product! Ruback offers world-class customer service and a tailored approach to ensure you get exactly what you are looking for.

Conversation was honest and he does a good job with getting what you desire. Definitely getting…read moremore jewelry from Kroman

Working with Kroman was not a positive experience at all. These are the kindest words I have about…read moreit all. It took over two months total to get the project done. They take as long as possible for every step they do. It took a week to solidify the design, which is ok. When I asked for a very small tweak, which was making the drawing slightly larger, he took another entire week to do that. The time to complete after you give the go ahead is three weeks. It was for me anyway. Until it became longer because they're what they want. After the quoted three weeks, it still wasn't done and the photos sent weren't even correct. I was given a CAD as well as a 3-d print out and was told the print out was so you'd know EXACTLY what the piece would look like finished. Well, it wasn't. So, I'm not sure what the point of the print out was. Of note: Mr. Kroman isn't actually the jewelry "maker". He designs the ring. That's all. The people who work for him make the ring. There's obviously a lack of communication amongst them, given how my piece wasn't made like the print out or even like the CAD. So, after getting a photo check in of something that wasn't correct, I asked that it be made according to what we had agreed on in several meetings. More days waiting. After 3.5 weeks I get the piece and it's still wrong. Upon meeting to get it corrected, the owner was visibly mad and annoyed at having to fix the piece, so that it was correct. It was a very uncomfortable awkward and confusing meeting. I had no idea why he was acting as if I did something wrong. And instead of expediting it and fixing it in a few days since they had messed it up, (which they could absolutely do if they wanted to) he said it would be two more weeks. We kindly asked if they could expedite it given the circumstances. He said he'd try. I finally emailed asking about it after a week and a half, no answer for several days. I emailed again to say I needed to get the ring within the next couple of days. His response was that "the goal is for it to be done by the end of the week". This was on a Monday. In other words, there will still be no effort to get this done for you soon. Just know once you hand them any jewelry or start a project with them, you're at their mercy and they can keep you hanging for as long as they want and take as long as they want to make it. In addition, when I was telling him what needed to be corrected, he never wrote anything down, hence things not being communicated to the bench jeweler. I wish I would have insisted on a specific date of completion in writing. True to his word, he managed to keep my ring for an additional two weeks instead of expediting it to a few days, as would have been good customer service. Honestly, I wish I would have asked for a partial refund for the job that wasn't done properly and moved on to someone who would be helpful and professional and knew what they were doing. The other thing was I had a stainless steel necklace I asked them to take some links out. It looked very simple to do, I just didn't want to accidentally ruin it. I asked for 18 links out. They insisted it had to be soldered and so would be 80 dollars to take out links. When I came back to get it, instead of taking out 18 links, they'd made the necklace 18 inches long, (another example of their lack of communication and how nothing is written down and handed off.) I asked if they could please take the remaining links out. They took it back to the jeweler who took them out in 2 minutes time, no soldering needed. So in other words, they lied and ripped me off the first time around. Either you "must use the soldering tool so the rings aren't weak" or you don't. They're just plain dishonest. All in all, I was without my jewelry for over two months. The ring turned out ok but they did cover a lot of the diamond with the bezel setting, which makes the diamond look noticeably smaller. I specifically asked them to correct this in the revision though it was disregarded entirely. There are places where the craftsmanship isn't good, like where the head meets the shoulders there are nicks that weren't polished out and nicks on the band under the diamond where it doesn't get touched by anything. . At this point, there's zero way I'd ask them to correct anything again so, I just have to live with it until or when I decide I want to brave having someone else fix it. Again. If they would have done the job correctly in the first place, I would have recommended them. If they had been kind and apologetic when they messed it up and made ANY effort to expedite the already long process, I might have still. But acting mad at the customer about a job you and your people messed up and then refusing to expedite the remake while dragging the time out as long as possible, and then still not doing the things I asked, is just not professional or necessary and is completely unacceptable. For these reasons, I definitely won't be back nor will I recommen

Have been going to have work done and jewelry appraised for many years. I was glad to see the same…read moregreat service and quality workmanship is going forward with Richard'a son in charge.

Richard Dolgin created my diamond engagement ring, matching wedding band, and the pearl/diamond…read morenecklace I wore at my wedding. For the most part, my now-husband worked with Mr. Dolgin, but in the few encounters I have had with him, he has been very helpful, honest, and kind. His shop has produced beautiful, custom pieces that are exactly what I wanted. Today, we picked up my ring after having it soldered together. After we left, my husband and I were talking about how we originally had explored other "big-name" jewelry stores, but are just so happy that we decided to go with Dolgin. Thank you for the beautiful pieces!

I needed my wedding band resized. I called to see if they did that kind of work. Lisa answered the…read morephone and assured me that they could do the work, but things were really busy and there was absolutely no parking available. i require a wheelchair, so she told me if I wanted to come now, pull up out front and someone would come out. I did this and Troy came out, in the rain, sized my finger, took the ring inside and then returne. The ring was still not perfect, so he took it back inside and retuned shortly. It fit perfectly this time. That was two trips in the rain. When I attempted to pay him, he refused to take any payment. I attempted a second time and got the same result. When we live in a society where customer service is nonexistent, Troy and Lisa restore your faith. Thanks again for your help,. Paul

This is not an honest business. Use extreme caution when working with the owner, Troy. I was…read moreswindled out of over $1000. Here is my experience, which I have reported to the state government and the BBB with evidence: On 5/20/25 I requested a custom order. I came in person with two items: one opal pendant that was bezel-set in sterling silver and one small 14K yellow gold pendant with three natural diamonds. I requested that the two pieces be combined into one pendant, wherein the opal would be set in the same kind of bezel setting and the diamond pendant would be soldered to the side of the bezel, all in 14K white gold. I also requested a hinging bail so the pendant could fit over a string of pearls. Troy called on 6/2 with an estimate: $175 for the hinging bail, $400 for the bezel setting, and $250 for labor, totaling $825 before taxes. I gave him the go-ahead to begin work, he did not require a deposit. The completed pendant was ready for pickup on 6/16. I was out of town, so my husband picked it up on 6/18. The total charge was $943.20. I was immediately displeased, as Troy did not make the pendant according to my requests. The setting was not a true bezel setting like the previous one in sterling silver had been. The opal had been GLUED to a strip of 14K white gold covering the sides of the opal, there was no backing to the stone. The diamonds had been added on the side in yellow instead of white gold. Additionally, the hinging bail was not wide enough to fit around pearls. I contacted Troy with my complaints via a contact form on his website on 6/19. I received a response via email requesting that we discuss on the phone. We scheduled a time to talk and Troy called on 6/21. I explained my dissatisfaction and requested that he remove the opal from the setting, return the stones and original settings to me, keep the 14K white gold that was used, and refund me for the cost of the materials, a total of $575. He initially refused this agreement, instead offering to remedy the issues and remake the pendant to my satisfaction for ZERO additional cost to me. I held firm in my desire to have the pendant unmade and materials refunded to me and he agreed. After our phone conversation concluded, I sent a follow-up email outlining this arrangement, to which I received no response. My husband dropped the pendant off at Parkville Jewelers again on 7/1. Troy was extremely upset that I was requesting the pendant be unmade and refunded, he asked for the chance to remake the pendant to my satisfaction for no extra cost, as he had offered during our last phone conversation. I considered this and wrote him another email agreeing to it. He called to confirm on 7/2. Troy gave me continued updates on the pendant's creation via text message over the course of the next several months. He sent me two photos of the completed pendant on 9/23 with no other written communication. I did not know that the remade pendant was officially ready for pickup until receiving another text on 10/21 that read "We are letting our customers with pending pick ups know that we will be closed this Saturday for a little vacation. We are open this week through Friday. Thank you!" Because I was traveling for work, I couldn't go in person to pick up the pendant until 12/12. Troy and his wife brought the completed pendant to me for inspection. It was not great, but I was glad that the experience could end, so I thanked them and turned to leave. They stopped me and demanded an extra $350 in payment. I reminded them that the agreement was for the pendant to be remade at no additional cost, but they insisted. I paid $354.49 and left. Troy consistently refused to have anything in writing, demanding that we only speak on the phone. Troy is a swindler who does not deserve your business, and his work is shoddy anyway. The final pendant that I have now does not have a hinging bail, the bezel is crooked and doesn't match the level of the face of the opal, and the prongs on the diamond setting are bent. Stay away from this business.

Wonderful group of people, expert knowledge and trust worthy…read more heard so many people going to named brand places you see in commercials and they get a different stone back lesser quality. not here , trust them with all our work we have done and quality of work. they helped me with a special project and went above and beyond lucky to have them in kc metro area. great selection , great attitudes

I don't think this business is still open. Went to the location but it looked vacatedread more

Very professional! He is thorough in his assessment of a ring I brought for appraisal.read more

Tom consigned jewelry for me- from the beginning, he was honest, thorough, kind and fair. He gave…read moreme excellent guidance about pricing. My pieces sold for what he said they would, and he promptly had a check for me.

I've used Han's Jewelry several times for repairs on watch, polishing sterling, ring sizing,…read morebracelet repair and removing heavy necklace links for better fit. He also did some engraving for me on a pendant. Han has done excellent work on all my pieces. He is very fast, super friendly, funny and knowledgeable. He is reasonable in pricing, and you get what you expect in return. High quality work. He is my go-to guy for all things jewelry and believe me, I have a lot of quality pieces! Help out your local small Business and give him a try!

I have a Patek Philippe replica watch and called and told him it runs but it stops. He said ok…read morebring it by and I did and he said ok it may be done next day. Well that turn into weeks then I stopped in and I said I want to check on watch and want to see my watch. He took 18 mins looking for it which made me think he's not even working on it. I waited weeks then I called and he said he needs more time a month ! then a month later I called and a guy said " he's ordering a part don't call we will call you " Well I called a week later and his voice sound like he is just not into it and said I can come get it. I arrived today to get my watch and it took another 13 mins for him to find it then he gives it to me with the band off !!! I said well first ! Can't you attach my band like it was when you got it? Then while putting it on I sense attitude ! So I said why did you keep it well over a month and not do nothing ? Then I noticed my second hand not working anymore and when I ask him about it he for sure got defensive because he knows he's wrong. Whatever he did to it , it made it stop working completely where before it ran but after 10 mins it would stop but start again if I move my wrist. Well he refuse to own up to it! Refuse to admit after two months he broke it more plus wasted my time!!! I would not recommend this guy to work on a toy watch. He makes no sense when he speaks and he's terrible at communication and if I were to not check on my watch he would have simply kept it. If your read this and still take your watch there then good luck !

from the website We buy gold, silver, platinum coins and…read morebullion. We buy gold - modern gold coins, old gold coins, and gold & silver bars. Best prices paid. We are Kansas City's top gold buyer. I was very very happy with the price Joseph Diamonds paid me for modern coins. I will do business with them again.

Very responsive to communications. Excellent to work with, and offered very fair prices for my…read moreitems. Highly recommend!