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    Jared

    5.0 (1 review)
    Closed 10:00 am - 9:00 pm

    Services - Jared

    Jewelry repair

    Jared Photos

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    2 years ago

    Helpful 15
    Thanks 5
    Love this 18
    Oh no 0

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    Kay Jewelers - Terrible chain repair! And crooked closures (for no reason!)

    Kay Jewelers

    (2 reviews)

    $$$

    Customer service was not the problem. I put in a necklace to be repaired and whoever they ship…read moretheir jewelry to for repair is absolutely terrible! They ruined my necklace. I wish I had taken a before photo, as this was a well made necklace. There was only 1 link broken. The repair just melted the chain link together and reattached the chain crooked and very messy. Ruined. I am very unhappy with the work and it was a gift from my Husband, so it was special to me! Here are after repair photos. I would not accept it like this and asked them to fix the terrible job done. We will see if they can do much to fix and I hope it's not ruined further!

    Horrible customer service. I purchased and payed for an item out of town and they were going to…read moreship it to kay outlet in El Paso vs my home address for tracking/safety for me to just pick up. Item arrived today and never received a call from store. I called and they stated they hadn't opened shipment. I went in the evening to pick up my item with my receipt in hand. Two associates were whispering to each other about my item and very rudely I was told by the manager that she could not give me my purchased item because the item was ordered incorrectly and shipped to the store incorrectly . That whomever placed the order did it wrong . As if I know what their policies or shipping process are. Without even looking at my receipt which was at the counter very rudely she questions as to where I made the purchase. I stated the receipt was there for her to see. She responded by saying well I don't know . I then told her I was out of town in California . She began to say well the only way I can give you the item is to return the original purchase and recharge you for it here at the store . Seemed like they didn't care much to help since they didn't sell the item in the first place and didn't get commission. But they were willing to steal the other persons commission and gladly put it i under themselves . I called the original store and they tried to make things work but apparently El Paso kay jewelry said they would kindly mail the item back to them so they could re-mail it back to my home address . The El Paso Kay manager even kindly told me to put a complaint if I wanted to . So here it is . Next stop . Kay Corporate .

    Luna De Plata

    Luna De Plata

    (16 reviews)

    Very professional and outstanding jewelry store including both sales and repairs. The owner is…read moreexceptional with his great knowledge about jewelry and premium watches, but the other staff members are also excellent to work with. I have had very expensive jewelry repaired here with perfect results at very fair prices and completed in rapid time. I have had the batteries replaced on several luxury watches (Omega, Breitling, Tag Heuer and Baume & Mercier) with extreme care and long-lasting results. The owner uses only Swiss watch batteries for replacements and is very careful protecting the case and seals during the replacement. You can have your finest jewelry repaired here and leave it with full confidence that it will be repaired with excellent results and will be taken care of carefully during the entire process. The owner is always courteous and a sincere pleasure to interface with due to his experience, attention to first-class quality, honesty and detailed knowledge.

    The people who work here are really nice and incredibly fair and honest. I dropped my Victorinox…read morewatch off because it was missing a button and he told me about $60-80. Well, it was about $100. He said my watch was more complicated than a Rolex but he didn't charge me anymore than what he got charged so he made no profit off of me. He said because he quoted me a $ amount that was less he didn't want to charge anymore than the cost to him. And on top of this, he said I had a 6 month free warranty! I still gave him a $20 tip.

    Boudreau Jewelers & Gallery - Boudreau Jewelers & Gallery won Best Jewelry Store from the Las Cruces Sun News Readers Choice Award for the second year in a row!

    Boudreau Jewelers & Gallery

    (10 reviews)

    If you need jewelry repaired go here. Personal old fashioned service. Your jewelry never leaves the…read morepremises. You have heirlooms and good pieces and need them taken care of without passing through a lot of fingers and mailings. Just tell them exactly what you need; have them write it down and take a copy of those instructions with you. Not that I don't trust them. I do. But I have taken nice pieces of jewelry to other places for repair and learned my lesson. If you want a stone tightened and it resized...get the instructions in writing and a timeline for return. I take a photo of what it looks like when I drop it off. I am not paranoid. I am just VERY careful about my jewelry because so much of it is heirloom items. My class ring got all bent up and had to be resized. Inside the ring is my name and I did not want to lose that. I explained all this to them. It came back perfectly sized and reshaped and my name still intact inside. I could not have been happier. I am not in the market for any jewelry so i didn't look at their inventory. But for repair or resizing. Go here.

    I went in with some jewelry on a Tuesday to ask about a redesign. I was told they could not see me…read moretoday and to come back on Thursday or Friday of that week. Unfortunately, I came down with covid and could not return when they said. Today I was passing by and stopped in thinking it would be best if I made an appointment. Oh no, that is not necessary they tell me, just stop by any time with the jewelry and they will work with me. So I go with the jewelry at 4:30 today as their website says they are open till 5. Surprise they are closed! I believe this is a sign to move on to another jeweler.

    Jared - jewelry - Updated May 2026

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