Customer service was not the problem. I put in a necklace to be repaired and whoever they ship…read moretheir jewelry to for repair is absolutely terrible! They ruined my necklace. I wish I had taken a before photo, as this was a well made necklace. There was only 1 link broken. The repair just melted the chain link together and reattached the chain crooked and very messy. Ruined. I am very unhappy with the work and it was a gift from my Husband, so it was special to me! Here are after repair photos. I would not accept it like this and asked them to fix the terrible job done. We will see if they can do much to fix and I hope it's not ruined further!

Horrible customer service. I purchased and payed for an item out of town and they were going to…read moreship it to kay outlet in El Paso vs my home address for tracking/safety for me to just pick up. Item arrived today and never received a call from store. I called and they stated they hadn't opened shipment. I went in the evening to pick up my item with my receipt in hand. Two associates were whispering to each other about my item and very rudely I was told by the manager that she could not give me my purchased item because the item was ordered incorrectly and shipped to the store incorrectly . That whomever placed the order did it wrong . As if I know what their policies or shipping process are. Without even looking at my receipt which was at the counter very rudely she questions as to where I made the purchase. I stated the receipt was there for her to see. She responded by saying well I don't know . I then told her I was out of town in California . She began to say well the only way I can give you the item is to return the original purchase and recharge you for it here at the store . Seemed like they didn't care much to help since they didn't sell the item in the first place and didn't get commission. But they were willing to steal the other persons commission and gladly put it i under themselves . I called the original store and they tried to make things work but apparently El Paso kay jewelry said they would kindly mail the item back to them so they could re-mail it back to my home address . The El Paso Kay manager even kindly told me to put a complaint if I wanted to . So here it is . Next stop . Kay Corporate .

Very professional and outstanding jewelry store including both sales and repairs. The owner is…read moreexceptional with his great knowledge about jewelry and premium watches, but the other staff members are also excellent to work with. I have had very expensive jewelry repaired here with perfect results at very fair prices and completed in rapid time. I have had the batteries replaced on several luxury watches (Omega, Breitling, Tag Heuer and Baume & Mercier) with extreme care and long-lasting results. The owner uses only Swiss watch batteries for replacements and is very careful protecting the case and seals during the replacement. You can have your finest jewelry repaired here and leave it with full confidence that it will be repaired with excellent results and will be taken care of carefully during the entire process. The owner is always courteous and a sincere pleasure to interface with due to his experience, attention to first-class quality, honesty and detailed knowledge.

The people who work here are really nice and incredibly fair and honest. I dropped my Victorinox…read morewatch off because it was missing a button and he told me about $60-80. Well, it was about $100. He said my watch was more complicated than a Rolex but he didn't charge me anymore than what he got charged so he made no profit off of me. He said because he quoted me a $ amount that was less he didn't want to charge anymore than the cost to him. And on top of this, he said I had a 6 month free warranty! I still gave him a $20 tip.

High end watch repair from a certified watch maker known and recognized as a true professional…read more Deep knowledge of all swiss movements. He can easily undertake repair for watches like Cartier, Rolex, and Omega. He delivers and is reasonably priced. My friend Ismael recommended him and since then I haven't looked back.

I went in thinking I needed a watch repaired, but turned out it was just the battery (which had…read morejust been replaced but was bad). He was very nice about it and while a little pricey, he was very honest about the work. I so appreciate that in this day and age.

Susan has been my Jeweler since 1990. She always has time for me, answers my questions, and when…read moreasked she will make recomendations.

Top tier service, super knowledgeable & very kind, we're so happy we chose Susan's over a few other…read moreplaces we checked out!

Beautiful jewelry! Service was excellent! Excellent selection of turquoise and semi precious…read morestones!

I cant say enough good things about this place. After visiting quite a few…read more jewelry shops in the plaza this is certainly the best one. Hands down. First off these folks are jewelry makers. They don't just buy stuff and stock it in the store. I saw one customer picking up a belt that had been repaired and another who'd purchased jewelry but needed it to be adjusted. The guy kept taking it to the back and working on it and bringing it back to her until it fit as she like. I also was interested a bracelet that I couldn't fit and somehow he was able to heat and bend it into a shape so that I could. There was only one person working that day, the owners husband. He was so patient and made suggestions based on what he thought I would like and not just the highest priced item in the store. Also he knows how to back off and let you browse on your own but is always near if you have questions or need help. They also can do orders via phone by video chat or sending you photos of the items and will ship.

My wife gifted me this Yurman ring almost 30 years ago. It originally had an onyx stone, which…read morerecently chipped. I had Calderon Jewelry Repair replace the onyx with turquoise and couldn't be happier. Excellent workmanship and fast service, as always. The photo doesn't do it justice. Simply exquisite.

I've had Mr. Calderon create beautiful jewelry for me and he always does amazing work and provides…read moresuperior service. Highly recommended.

I have been a patron of Ben Bridge for many years.Purchased the famous Italian diving watch Panerai…read moreand some Swiss made watches with the great counsel of Penny and her team. Service here is a special treat, a unique experience of friendliness combined to professionalism. Since my son is 3 yo, he has received for every Christmas " The Ben Bridge Bear " and Penny makes sure one is always waiting for him. The store offers a great collection of jewelry and of course high-end watches including Longines, Panerai, David Yurman just to name a few. They also provide in-store repairs. You always have the impression to be welcome into the Ben Bridge family and experience and for that i thank Penny and her unwavering dedication to customer service. It is a great destination for birthdays and other important occasions.

The other day we went to Ben Bridge and we would like to thank Andrew and Jonathan for their…read moreexcellent customer service! Andrew helped me with a jewelry purchase and also with a repair, and Jonathan helped us sizing a watch. Both of them were very knowledgeable, courteous and like we stated before, they provided excellent customer service!

Took my watch to have the battery replaced. I called ahead to make sure they were open. Within…read morearriving, I was greeted. The store seems a little out of date with decorations. Some of the jewelry that is on display is in desperate need of cleaning. Fred changed the battery of my watch and it took less than 5 minutes. The battery also has a year warranty. I paid $7. Make sure to take cash as there's a convenience fee for using your card. Highly recommend them for battery change.

I took a silver necklace needing repair. He replaced the clasp on the necklace since it was gone,…read moreand soldered a piece that fell off a cross pendant. It was done within 24 hrs. The customer service was exceptional, and the person was courteous and professional. The place of business has a variety of jewelry to choose from. Overall, a nice local business we all need to support. I am glad I found this place.

If you need jewelry repaired go here. Personal old fashioned service. Your jewelry never leaves the…read morepremises. You have heirlooms and good pieces and need them taken care of without passing through a lot of fingers and mailings. Just tell them exactly what you need; have them write it down and take a copy of those instructions with you. Not that I don't trust them. I do. But I have taken nice pieces of jewelry to other places for repair and learned my lesson. If you want a stone tightened and it resized...get the instructions in writing and a timeline for return. I take a photo of what it looks like when I drop it off. I am not paranoid. I am just VERY careful about my jewelry because so much of it is heirloom items. My class ring got all bent up and had to be resized. Inside the ring is my name and I did not want to lose that. I explained all this to them. It came back perfectly sized and reshaped and my name still intact inside. I could not have been happier. I am not in the market for any jewelry so i didn't look at their inventory. But for repair or resizing. Go here.

I went in with some jewelry on a Tuesday to ask about a redesign. I was told they could not see me…read moretoday and to come back on Thursday or Friday of that week. Unfortunately, I came down with covid and could not return when they said. Today I was passing by and stopped in thinking it would be best if I made an appointment. Oh no, that is not necessary they tell me, just stop by any time with the jewelry and they will work with me. So I go with the jewelry at 4:30 today as their website says they are open till 5. Surprise they are closed! I believe this is a sign to move on to another jeweler.

Do I live in Mexico?? No one, and I mean no one spoke a word of English! They acted like I was in…read morethe way and were too busy decorating the wall instead of helping me. It's unfortunate too because I live so close. This place would be perfect but their lack of communication and customer service is atrocious. Young girls running the store with no clue. Guess I'll keep going to Sunland.