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    Jewelry Box

    1.0 (1 review)

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    8 years ago

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    Kay Jewelers - Terrible chain repair! And crooked closures (for no reason!)

    Kay Jewelers

    1.0(2 reviews)
    0.1 mi
    $$$

    Customer service was not the problem. I put in a necklace to be repaired and whoever they ship…read moretheir jewelry to for repair is absolutely terrible! They ruined my necklace. I wish I had taken a before photo, as this was a well made necklace. There was only 1 link broken. The repair just melted the chain link together and reattached the chain crooked and very messy. Ruined. I am very unhappy with the work and it was a gift from my Husband, so it was special to me! Here are after repair photos. I would not accept it like this and asked them to fix the terrible job done. We will see if they can do much to fix and I hope it's not ruined further!

    Horrible customer service. I purchased and payed for an item out of town and they were going to…read moreship it to kay outlet in El Paso vs my home address for tracking/safety for me to just pick up. Item arrived today and never received a call from store. I called and they stated they hadn't opened shipment. I went in the evening to pick up my item with my receipt in hand. Two associates were whispering to each other about my item and very rudely I was told by the manager that she could not give me my purchased item because the item was ordered incorrectly and shipped to the store incorrectly . That whomever placed the order did it wrong . As if I know what their policies or shipping process are. Without even looking at my receipt which was at the counter very rudely she questions as to where I made the purchase. I stated the receipt was there for her to see. She responded by saying well I don't know . I then told her I was out of town in California . She began to say well the only way I can give you the item is to return the original purchase and recharge you for it here at the store . Seemed like they didn't care much to help since they didn't sell the item in the first place and didn't get commission. But they were willing to steal the other persons commission and gladly put it i under themselves . I called the original store and they tried to make things work but apparently El Paso kay jewelry said they would kindly mail the item back to them so they could re-mail it back to my home address . The El Paso Kay manager even kindly told me to put a complaint if I wanted to . So here it is . Next stop . Kay Corporate .

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    Kay Jewelers - Ruined chain repair & crooked closures for no reason.

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    Ruined chain repair & crooked closures for no reason.

    Brooks Brothers Factory Outlet

    Brooks Brothers Factory Outlet

    3.7(3 reviews)
    0.1 mi
    $$$

    What could be better than high end threads at 50% off? When…read moreBrooks Brothers Outlet has a sale, it is well worth going. I had to buy several men's gifts ( a friend's birthday and a father's day gift for my brother and brother-in-law). Usually I send the guys a goodie gift but everyone is dieting this year, so I needed to find another option. This store has a Memorial Day Sale happening that is feeder timing for dads and grads. The men's polo shirts, in a myriad of colors and patterns, are three for $99 and the button down shirts are four for $199!!!! If you ever had to buy men's dress shirts, you know this is a steal! Now let's not forget about the ladies! They had the cutest Polo dresses for $50, summer maxi dresses in a great packable knit for $65 and blouses, summer sweaters, jewelry, shoes and more at 50% off. If they don't have your size in stock in the store, they will order it for you and it will get shipped to your house. Additionally, the folks who work here are super. They are so helpful and professional. This is a great time to take your grads in for some job interview duds. The selection is great for guys and girls and the prices are wonderful.

    Terrible customer service. I purchased an item using cash at this store. I decided to return the…read moreitem. The employee asked me for a debit card in order to issue the return. I stated that the method of payment used in the purchase was cash and showed that it was clearly stated on the receipt. The employee stated that the Company policy did not allow for cash returns. This is an absolute lie. I ended up having to use a debit card in order to issue a return. Now, I have to wait 5 business days in order to see the money in my account. You've been warned. Employees here are inexperienced and not trained correctly.

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    Brooks Brothers Factory Outlet - Dales

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    Brooks Brothers Factory Outlet
    Brooks Brothers Factory Outlet - Exterior

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    Exterior

    Jewelry Box - jewelry - Updated May 2026

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