Customer service was not the problem. I put in a necklace to be repaired and whoever they ship…read moretheir jewelry to for repair is absolutely terrible! They ruined my necklace. I wish I had taken a before photo, as this was a well made necklace. There was only 1 link broken. The repair just melted the chain link together and reattached the chain crooked and very messy. Ruined. I am very unhappy with the work and it was a gift from my Husband, so it was special to me! Here are after repair photos. I would not accept it like this and asked them to fix the terrible job done. We will see if they can do much to fix and I hope it's not ruined further!

Horrible customer service. I purchased and payed for an item out of town and they were going to…read moreship it to kay outlet in El Paso vs my home address for tracking/safety for me to just pick up. Item arrived today and never received a call from store. I called and they stated they hadn't opened shipment. I went in the evening to pick up my item with my receipt in hand. Two associates were whispering to each other about my item and very rudely I was told by the manager that she could not give me my purchased item because the item was ordered incorrectly and shipped to the store incorrectly . That whomever placed the order did it wrong . As if I know what their policies or shipping process are. Without even looking at my receipt which was at the counter very rudely she questions as to where I made the purchase. I stated the receipt was there for her to see. She responded by saying well I don't know . I then told her I was out of town in California . She began to say well the only way I can give you the item is to return the original purchase and recharge you for it here at the store . Seemed like they didn't care much to help since they didn't sell the item in the first place and didn't get commission. But they were willing to steal the other persons commission and gladly put it i under themselves . I called the original store and they tried to make things work but apparently El Paso kay jewelry said they would kindly mail the item back to them so they could re-mail it back to my home address . The El Paso Kay manager even kindly told me to put a complaint if I wanted to . So here it is . Next stop . Kay Corporate .

The store was great! The staff were friendly and attentive…read moreto when I needed help. They answered all of my questions and made sure I was satisfied with my purchase. They had a good selection of watches which is what I came into the store for, and for a great value as they had great deals on the watches I liked. Overall a great experience and would definitely come back again!

Horrible service!!! The guy who works here kept following me around and standing right next to me…read morewhile I'm shopping. Calm down dude and get the fuck away from me!! He came close enough to whisper if I needed help by my ear. The stuff is great, the shop is clean, smells wonderful and is extremely neat. I love fossil and shop there about a few times a year but what made it horrible was the associate that kept following me around- super creepy and uncomfortable that I had to leave.

What could be better than high end threads at 50% off? When…read moreBrooks Brothers Outlet has a sale, it is well worth going. I had to buy several men's gifts ( a friend's birthday and a father's day gift for my brother and brother-in-law). Usually I send the guys a goodie gift but everyone is dieting this year, so I needed to find another option. This store has a Memorial Day Sale happening that is feeder timing for dads and grads. The men's polo shirts, in a myriad of colors and patterns, are three for $99 and the button down shirts are four for $199!!!! If you ever had to buy men's dress shirts, you know this is a steal! Now let's not forget about the ladies! They had the cutest Polo dresses for $50, summer maxi dresses in a great packable knit for $65 and blouses, summer sweaters, jewelry, shoes and more at 50% off. If they don't have your size in stock in the store, they will order it for you and it will get shipped to your house. Additionally, the folks who work here are super. They are so helpful and professional. This is a great time to take your grads in for some job interview duds. The selection is great for guys and girls and the prices are wonderful.

Terrible customer service. I purchased an item using cash at this store. I decided to return the…read moreitem. The employee asked me for a debit card in order to issue the return. I stated that the method of payment used in the purchase was cash and showed that it was clearly stated on the receipt. The employee stated that the Company policy did not allow for cash returns. This is an absolute lie. I ended up having to use a debit card in order to issue a return. Now, I have to wait 5 business days in order to see the money in my account. You've been warned. Employees here are inexperienced and not trained correctly.

Dunham Jewlery exceded my expectations....beautiful ring, beautiful design and amazing quality. My…read morering was a little tight so I sent it back and had it remade for $50. Fernando was in touch with me every step of the way...I wish I could give 10 stars for customer service, Great company!

After waiting less then a month I recieved my granddaughter and grandson gradually ring! I was…read moreblown away by the beauty and great craftsmanship of both rings. Have one more granddaughter and will definitely be putting in a order for her ring. Wish I could post a picture of them!!!​