My African Grey parrot found our selves needing the help from Veg never heard of this hospital but…read moreI tell you what there are God's Angels working hard in there from walking in the door beside myself with worry for my 31 year old bird I bought her egg I was greeted with just the right caring understanding lady Jam's what a burst of sunshine I needed her energy that night and Dr.Tiffany Kotani worked with me and explained every single thing to do for my loved one and what she didn't know she reached out to a specialist of birds to find out the answers thank God I was in a private room and Jams bought me a snack cart bottled water and it was a good thing I'm sick myself with 2 autoimmune diseases among other things but I hadn't ate all day it was freezing in the room they brought me a blanket and a space heater I also had no money I had no idea how I was going to afford all of this care but God and Jams helped me figure a way out the diagnosis is still hard to take but I will never forget the 2 Angels God chose to take care of my best friend Sydney bird Sanders and myself Curtina God Bless the entire staff especially my 2 Angels JAms and Dr.Tiffany Kotani may God the father bless you all. Happy Easter

I called ahead and let them know what the situation was with our dog. They were able to meet us at…read morethe car and get a gurney for our dog. We got checked in and seen by the staff quickly. Our dog got X-ray done and blood work. They sent a text with the plan for treatment and bill. We paid through the link sent. VEG offers snacks, drinks for waiting customers. The staff operated in a quick, professional manner and were able to help our pup out. They also sent all the information to our primary vet. We were stressed out , but they made the situation better and we are glad our pup is recovering well.

Trigger warning: pet bereavement…read more We are newer to the area and had went to a vet on Springmill but I didn't care for his bedside manner towards my cat. Anyways, Lilly Vanilly (Lilly) was always food insecure. She was a dumpster kitty that was weaned way too soon. She became obese and had some health problems because of it. Last month she became constipated. She would strain and cry. We attempted all of the things. Pumpkin, forcing fluids, high fiber wet food. We made an appointment and they got us in the same day for a ROUTINE appointment. They didn't charge for an ER appointment which I appreciated. They took X-rays and Lilly needed to be deobstipated. I left her there for the afternoon. The initial deobstipation didn't work. The second one a few days later worked much better and she seemed like she was getting along much better. Back to her normal self! Fast forward a week later and she was just not doing great. She had to go to the kitty ER in Indy and stayed for a day. Anyways long story short they fixed her once again. Temporarily. We lost our poor girl today. I'm not sure if it was the constipation or the fact that she may have had an obstruction but her last month of life was heartbreaking. All-Star was incredible through the entire process. Seeing these comments about how expensive it is has been strange because I feel like the cost of services is on par with any other facility but the staff here shines! Even follow up texts to ensure things are going well. Yesterday I made an appointment for 0800 today because she stopped eating and began exhibiting signs of generalized weakness. Lilly didn't make it to her appointment. She passed about 7am today. I still brought her in, but a different kind of appointment. We made the decision to get the personalized cremation where they return the ashes in an urn of your choice. They also allowed me to take paw prints which I turned into art. They'll do much better prints for me as well (I'm not a professional paw print taker, but I love to paint and Lilly would always kind of just sit and watch while I create. I'm glad I had supplies with me today) anyways. As sad as this story is I still have two cats as patients and I'm very impressed with the care that we received.

Dr. Foust is the best vet I have ever taken my pets to. She helped with my cat's very difficult…read moremedical issues and made him healthier in his last years than he was his whole life. Both she and Sydney guided us through putting him down when it was time and made it a memory that we can look back on without guilt or regret. It was as good as a sad situation like that could be. We just adopted an older dog with an unknown past and I was so grateful to book an appointment with Dr. Foust the morning after we got her. She gave her all she needs medically and advice for us for helping her adjust to her new life. We just moved out of state and I will miss her and Sydney and appreciate the extra time and care that they gave my family during the 2 years we lived there.

Angie, Ashlynn, and Dr. Kesler made this experience turn from a bad one to a good one. I had…read moresomething traumatic happen to my kitten and they handle her with such care and kindness. They made sure to answer all of me and my finances questions and treated my cat as if she was their own. We are so happy we had the kindest team of providers to help us through the process. Thank you guys!!!

Hung up on me for asking questions while being worried that my dog might get sick from a spray. I…read morewas just trying to make sure I heard her correctly and she kept asking if he ate it. I was reiterating that he did not and the call was hung up.

I have to cats that had embedded nails and nasal issues. I accidentally book an appointment a week…read moreahead of when I was needing them taken care of, but they accommodated and got me in. They were very understanding, kind, prompt, and very caring with my cats. The staff was extremely kind and I will definitely be using them for services in the future. Couldn't recommend more!

I brought in my pitbull, who struggles with major vet anxiety, and the whole experience was…read moredisappointing. I was told over the phone to give her 2 anxiety meds 2 hours before and then drop her off. When we arrived, the clinic was extremely hectic, which made her stress worse (she's a shelter dog). Instead of helping, the staff blamed me for following their drop-off instructions and said I should've given 3 tablets--even though that's not what I was told. As a first-time dog owner, I was left feeling unsupported and blamed in an already stressful situation. If you have a bully breed, I would not recommend this vet.

My dogs always end up hurting themselves at the most inopportune times. The Purdue Small Animal…read moreHospital is always available for them. It isn't cheap - the intake fee is $160 just to get an evaluation. But, I have found the service and care to be excellent. Bart has become a regular, so we joke that there will be an examination room named after him...

i brought a ct that was inrenal failure to this hospital and even though there wasn't much that…read morethey could do, the staff treated my cat and my family with the utmost respect. At a very dire time, we felt very comfortable with the staff especially the veterniarian.

We have been going to Noah's north for more than 14 years when we got our first puppy from uncle…read moreBill's. Their first location was walking distance from our house and they continued to give reasonable and cost-effective care. Our first dog lasted 14 years in their care and when his tumors caused him to fail. The emergency clinic was compassionate and caring. The facilities are clean and well maintained. The staff it handles our dogs perfectly. The staff and the dogs are always calm and will be behaved. They offer reasonable options for care based on the dog's age health, etc. they aren't pushy. In total, we've had four dogs and a good relationship with Noah's North.

Our pup was older (15 years old) and one day began showing stiffness in his front leg. At first, it…read moreappeared mild -- possibly a sprain or minor injury -- but it progressed into a noticeable limp. When there was no improvement, we scheduled a veterinary appointment as soon as possible. We went to Noah's trusting their professional opinion. The vet recommended X-rays and keeping him at the clinic for several hours. We reluctantly agreed. When I returned later that afternoon to pick him up, his condition was dramatically worse. He was barely able to walk and was dragging his leg on the floor. The staff minimized this by saying he was "just sore" and needed rest. I was shocked and devastated. His leg condition after the visit was significantly worse than when we dropped him off. From that point forward, he struggled to stand to eat or drink and rapidly declined. At night, he would wake up crying in pain while trying to move in his sleep. Given his age and existing cancer diagnosis, our family made the heartbreaking decision to let him pass peacefully. We chose to take him to a completely different veterinary clinic to do so. I will never return to this clinic and do not recommend trusting them with your pet. Our experience resulted in far more suffering than relief during our dog's final days. Edit: Correction -- he was dropped off early in the morning and picked up later in the afternoon (not overnight). This is the same location where X-rays were performed (address shown in attached paperwork). Names will remain anonymous. This incident occurred last year, and our dog has since passed. Reopening the situation would not change the outcome or bring closure. I am sharing this based on our experience at the time of care for awareness purposes.

Great facility. Quickly got in. Staff very nice and explained everything. Clearly went over pricing…read moreprior to doing anything. Doctor was very kind and thoughtful and prescribed meds and a treatment plan that worked well. She even sent me a text the next day to check on how my dog was doing, very caring touch.

There is no way you run an URGENT care hospital with just one doctor. Sat here for 2 1/2 hours…read morebefore they even looked at her. Then waited another hour and a half for treatment. And that was after multiple requests to do something. How do you not do quick 'rounds' to check on the status of the animals brought in?? This is unacceptable and we will definitely not be back. I asked them to do a fecal test and I was charged for one, but I question whether it was even done. No official test results... just that the test was negative. This was the Michigan road location in Indianapolis.

I've been going to Dr. Clayton for years. I foster, dog sit and have three dogs of my own. So…read morelong as the care you need is relatively simple and your animals are healthy, the office seemed great. However, when the time came that I had two very sick pets, I had a horrible experience with the care, diagnosis and customer service at this office. I will never recommend somebody go there again. I took my dog, Sherman, in Monday morning, as I knew something was seriously wrong. Sadly, they misdiagnosed him and sent Sherman home with Pepcid; but offered to keep him for observation. Given that they had just evaluated Sherman, I didn't feel it was in his best interest because he would not be able to get decent rest while they "observe" him in between appointments. They already knew he had been vomiting and not eating. Two days later, Wednesday, nothing had changed, and Sherman was considerably more ill and with a fever. I brought him in, they took his temperature, did a blood draw and offered to keep him to "observe" again. They had no explanation of what they would do differently other than wait for the blood panel to come back. I knew lying in a cage at the vet office would only cause him additional anxiety when he was already very sick. By Thursday, my other dog, Maisie, started falling ill. The Clayton vet could not fit me in until Friday later in the morning. I called earlier that Friday and spoke with a technician, to try and understand what they were going to do differently. Suddenly, Dr Anne Clayton came on the phone and started berating me. After remaining silent while she went on a rant for 2 1/2 minutes, she ended the call by telling me to go to another vet. There I was on a Friday morning, now with two very sick dogs, looking for a new vet. Thank God for All Star Veterinary in Westfield! Absolutely amazing! They fit us in immediately, repeated the appropriate bloodwork and started my dogs on the antibiotics they needed. It was dicey over over the weekend as I had to hydrate both dogs with a syringe until the antibiotics kicked in. My first dog had a much longer road of recovery given that he had gone so long before receiving proper care and medicine. After the weekend, I texted Clayton Vet to see if they would bare any responsibility for what had taken place. I understand that sometimes we have bad days or mistakes happen. Instead, he responded defensively, stating he listened to the recordings and that he was inactivating my account. I understand his desire to back the other veterinarians at that office. But he could've responded simply with, "We had a lot going on at the time. Sorry if things slipped... how are the dogs doing now?" After years of a business relationship, and sending them many new clients, it is disappointing to say the least. My dogs almost died as a result. Dr. Clayton told me that he had a recording of the call - I strongly encourage him to post that recording for others to decide for themselves. What's a shows an additional testament to their ignorance and customer service is how they continue to advertise on their Yelp page. They're actually using a picture of MY dogs, standing in MY front door to promote their business. See below.

I love this practice. I've been a client of Dr. Ross Clayton since about 2004 when he was part of…read moreanother practice. Even when I lived in Bloomington for a while, I still drove up to Carmel with my dogs (I live in downtown Indy now and the drive is 100% worth it). He is very knowledgeable in his field, keeps up with current research, and is the kind of vet I can trust implicitly. He gets to know you and your dogs, and he really partners with you in their care. He knows my philosophy on things like when to prioritize comfort over cure and what matters to me. I've spent many years adopting older special needs dogs, and he has been invaluable in their care. I've also seen Dr. Dana Graham at times with acute issues and she is so thorough with how she approaches complex medical issues and also really partners with me for making medical decisions about my dogs. We have also seen Dr. Dan Genatiempo for euthanasia and he was so calm and compassionate and just really made the whole experience exactly what it should be. All of the staff is great - the techs, the front desk, everyone. They know my dogs and are always caring and helpful and just in general great to work with - especially when you are in an emotional moment like significant health conditions and end of life. I never give my trust in healthcare providers easily, but this practice truly has my trust. They are so rare and wonderful.

I came here with my daughter to help with her 2 dogs. Everyone was so wonderful and very caring…read more I've never been to an animal clinic where the doctor and her tech took so much time going over the dog's care and not being overly aggressive with expensive, suggestions. I cannot remember the Vet's name but the young lady was super sweet. I highly recommend this hospital.

I can't recommend Hazel Dell enough! The staff here truly love animals and treat them like their…read moreown. You can see their passion and care in everything they do! They are attentive and compassionate and take the time to really understand pet needs. It's clear they treat every animal with the same love and dedication they would give her own, and that's what you hope for when you take you animal somewhere. I will continue to take my animals here and you should too!