Dentist and Orthodontist have always been some sort of an ordeal for me -as a kid I feared them due to the cavities I always seemed to have and the fillings. So whenever I see a new dentist or have an appointment with my orthodontist, my stomach starts to turn.
A lot of it definitely has to do with the environment and the people who work there. If a dental assistant or anyone in the he team doesn't work even a little bit to make a patient comfortable or relaxed, you've already set yourself up for failure. Thankfully, the workers at this office are amazing! Continuously going above and beyond their job description to help out their clients and random callers (ie. me).
I called one day in sheer panic due to my regular orthodontist being out of the country on vacation for over a month, which didn't include the closed office due to the company moving buildings - and was offered the sweetest help. The young lady who answered the phone, assured me that her boss couldn't definitely help with my situation. I was in sheer panic as my retainers were causing me so much discomfort, I would literally sit up in bed and cry from the pain.
The worker told me that her boss could actually adjust my retainers. This was probably the biggest sigh of relief. Maybe I could finally get a good night's sleep without pain or waking up crying. However, I was a little skeptical to bring my retainers in -I had to explain how my orthodontist actually didn't give me a case for my retainer and how one of her workers casually handed me a denture case.
With a little "oh no," she was so sweet, laughing and really put me at ease. She assured me that she could get me a case for my retainers that wasn't as big and bulky as a denture case. This is the kind of customer service people need!
I'm not even a regular customer, but I tell everyone I know to come here! read more