Shelby was INCREDIBLE! I am beyond pleased and the results look better than I could have ever…read moreimagined. I never in my life thought I would have nice lips and now she made that dream come true. She is so calm and professional, knowledgable, and made the whole experience amazing. I also got Botox and am so very pleased. Catherine at the front desk also demonstrated excellent customer service throughout the entire process. Thank you so much!! Highly highly recommend!

Top photo: 4/11/2025 Bottom: 6/1/2025…read more Loving the results of my first masseter Botox! Skin Spirit fit me in for a last-minute appt before my CA trip. It was quick and painless. Thank you! My new go to place for my beauty needs! Plus I love the aesthetic of the clinic!

Katherine and the others that work in this office, have changed my quality of life. Katherine…read morelistens and really hears me, takes the time to figure out what's going on. I'm so thankful I found her and now, my husband and 3 other friends, also see and love her.

Fantastic experience, think I've found my med spa home here after exploring a few different places…read more The check in process, care from the providers, and convenience of the whole visit was so nice. Also, their Easter decorations were beautiful!!! Such a pretty office.

I have been going to U Med to see Hannah for my facials & Kenzie for Botox for over 3, maybe 4 yrs…read morenow! Love them & everyone else there as well!

I can't say enough good things about my experience with Jessica. She injected Botox/Dysport and…read moreknew the right amount to apply. After listening to my under eye bag concernsshe also suggested a new approach to try a tiny bit under eye, which has shown phenomenal results. I always feel so relaxed and welcomed at U Med Spa and having Jessica there only made that environment even more welcoming. even if just for moment, she is a true pleasure to be around.

Such Great customer service! Very Friendly staff!…read moreMy tech was very friendly and made me feel very comfortable.

Absolutely terrible customer service. DO NOT recommend. Was 10 minutes late one time after I had…read morebeen coming for years and they charged me for a no-show appointment. They are rude and unhelpful and do not recommend.

I had a hydrafacial at the Plano location this week with Mary. It was by far, one of the worst that…read moreI've ever had! Not only did she rush through the procedure (I had to get the rest of the blackheads out once I got home), she had very bad breath. The manager (name unknown) called me and apologized, but basically my bad experience wasn't their problem, nor was it their problem that I wasted $250 on this hydrafacial (I had a $100 credit, so between the balance and the tip, I paid a little over $250). The manager said she wasn't approved to offer a refund, nor any type of credit. I find this appalling as it seems that their management don't care about customer experiences; perhaps they need the $250 more than I do?!?! I did have another hydrafacial at the Plano location in March with Paulina and she was fantastic!!!! Too bad she's no longer there! A person whose English wasn't the best (I couldn't understand what that person was saying), called me right after I spoke with the manager, but as I couldn't understand what they was saying, I told them that I wasn't interested. Customer Service sure isn't what it was; now it's always the consumer is ALWAYS wrong, at least with OVME!

This place is awesome! Friendly staff, super pretty inside and my skin LOVED the hydra-facial…read more I will definitely be back.

So every time I go, I come out feeling great. I have beaten back 8 months to a year of…read morehaggardness. The team is great!! Annie knows in advance what I am working with and we take small but solid steps to fend off the signs of stress aging, and keeping it natural. Like too much I took my parents who have their own story to share and it's not about vanity. It's about preserving a graceful expression and complexion.

I reached out to Aesthetic Intelligence through their website because I had several questions about…read moretheir services and pricing before deciding whether I wanted to move forward. Instead of answering my questions, the conversation turned into trying to get me to pay $100 nonrefundable deposit to book a consultation for my questions. As a potential client, I don't think it's unreasonable to want basic information before committing money to a consultation. I repeatedly tried to get answers to my questions so I could determine whether their services were a good fit and within my budget. Unfortunately, I never received the information I was asking for. What made the experience even more frustrating was that once it became clear I wasn't ready to pay the deposit without additional information, communication essentially stopped. Rather than addressing my concerns or answering my questions, I was ghosted. The entire interaction felt more focused on securing a deposit than helping a potential customer make an informed decision. Maybe their services are great, but based on my experience, customer communication and transparency during the inquiry process were disappointing.

I happened upon Skin M.D. And Beyond through Google/Yelp and chose them based on the high praise in…read morethe reviews so I'm chiming in to say it is well deserved. Not only is the staff super nice, but Dr. Wright was very warm and friendly, but it's also very clear that she's wonderful at what she does. I've been through a couple other Botox consults and I really liked the way Dr. Wright approaches it. She asks you what you want and what your expectations are and very clearly outlines her recommendations and what she's going to do. Plus, she's just a very friendly person and that makes for a great appointment. It's no wonder so many people have rated so highly- I'm just sad I hadn't found it sooner. As far as some of these reviews who say she's just about sales, that was not my experience at all. I didn't feel like she tried to upsell me in any way or suggest things other than what I came in for. I've totally had that experience during a consult before, too- so I'd recognize it.

I have been getting Botox from Dr Fiona at Skin MD and Beyond for a number of years. She has a good…read moreeye for what is needed, answers my questions when asked and does not try to upsell. She is there to help you look your best!

I had surgery on my neck, brow and eyes. The precision of the stitches has been a huge topic from…read moreanyone who has seen my head up close. Three different hair professionals have said it is the best work they've seen compared to other clients who have had work done. The scars are hardly noticeable after 17 weeks. My eyes are very sensitive but they continue to heal and I expect results to get even better with time. The staff is outstanding and extremely supportive.

I've been going to Madi the past couple of months to get the DiamondGlow treatment and she has…read moreimproved my skin so much! She does my derma-planing as well and I'm obsessed. I highly recommend her for all your skin care needs!

Sophia took her time with me, especially since it was my first facial. She greeted me warmly when I…read morearrived, thoroughly explained each step of the treatment, and provided detailed post-care instructions. She was incredibly kind and offered amazing advice on how to continue caring for my skin at home. I received the Hydrafacial, and my skin has never glowed so much! I highly recommend Sophia to anyone looking for a knowledgeable, professional, and caring aesthetician

false promo beware let me tell you why. so im scrolling…read morethrough my social media. see this turkey neck add. ohh im like yea im getting that. click here got a call paid my required deposit... got booked, did mt online questions. agreed because i have no plans to cancel. put my request for time off. 4 hours. its in frisco im in mesquite. 47 minutes away. get the im 5 min early wait. do the same question again get the nurse facetime done. waited 35 minutes . ok finally its time im excited. she gives me the long run down shows me pics im getting more excited.. nope goes straight into the money and package to upsale me. another 30 minutes in. i am not committing because its far and i dont want to commit to something i can mot get to. so here comes the schock. well im not going to perform the kybella because it would not benefit you. gets better and your notttt getting a refund wtf? you refuse to do the service i signed up for and now you dont want to refund my money and want me to go with something that i did not sign up for to begin with? something convenient for you? because you couldn't get me to commit to 3 grand on the spot? i drove 47 minutes ther and another 47 back home...waisted my gas my milage my pto and left with no service performed???? are you kidding me and you want me to come back. i left so quick before i lost my cool. idk if anyone has money to throw at this lady but i don't so if you do carry on she's your girl. me im sh0cked at todays events. she made the choice not to perform the service she ran am add for i did my part and now because her opinion flat out tells me i can save as a credit? no way i am coming back. im disgusted that she would just keep my money like that. funny part disclaimer states saying her employees time is valuable with there family? so mine wasent? my money is important to me and if you choose not to honor your adds which is galse cause your going to need three so she is just baiting you. plain and simple. now i know why she is well off .i can only imagine how many times she has forced unwanted services on people. yes i misspelled words cause im livid that she just gets to keep my hard earned money.

Peyton my esthetician is such an empathetic genuine loving person who only wants the best for her…read moreclients highly recommended her for her specialties but as well as her compassion

Don't step inside!…read more My experience with Novuskin has been extremely disappointing. Although approximately two-thirds of the estheticians, along with Erika, Makayla, the nurses, Genicey, and Jenna, have been skilled, kind, and professional, my interactions with some hostesses, billing and sales staff, management, and other estheticians have left me feeling that customer satisfaction is not a priority. Do not purchase a promotional 90-minute facial through Groupon, Facebook, Instagram, or another platform. In my experience, the advertised facial provided about 20 minutes of treatment followed by a lengthy sales presentation. Before visiting, I expected to purchase a membership and ultimately chose the most expensive option. As a disabled military wife living with chronic pain after more than 50 surgeries and years of putting my family first, I viewed it as something positive to do for myself. Unfortunately, problems began almost immediately. The membership and scheduling Novuskin strongly encourages customers to pay the full annual membership balance upfront. Financing can add thousands in charges, and month-to-month payment is unavailable unless a contract has been completed and no new one has been entered. Important treatment limitations were not explained before purchase. At my first appointments, I learned that dermaplaning required waiting several weeks before a facial procedure. I was also told that Venus Freeze results required treating the same area for an entire year, despite having specifically asked about the expected timeline. Scheduling is another major issue. Advanced treatments may require 4-6 weeks' notice, while Botox and filler can be 6-8 weeks out. As a Diamond member, weekly wellness shots were a major selling point, especially because I live about an hour away, but Novuskin often cannot coordinate them with my other services. I have paid for shots I struggle to use and have sometimes arrived only to learn that the nurse was unavailable. Treatments I cannot use After 10 months, I have received only four body treatments and three facial treatments despite paying for 10 of each. I schedule months ahead, but family obligations, emergencies, or severe pain can make the two-hour round trip impossible. Even when I request a change two weeks in advance, I am often told there is no availability until my next monthly appointment. I understand that medical requirements may limit treatment frequency, but customers need a reasonable way to pause memberships and use services already paid for. I was told that pausing would only delay billing and that I would be charged for the paused months upon reactivation. I ultimately had to become confrontational before the billing manager agreed not to charge me during the pause. I am paying approximately $600 per month in advance for services I struggle to schedule and use, yet management has shown little concern. Skincare and customer service I purchased several expensive skincare products after discussing my needs with Nina. They smelled pleasant, but I felt less expensive products I already owned performed better. When I returned four barely used products, I was told Novuskin has a no-return policy under any circumstances. After repeated requests, they allowed me to exchange one product to which I was allergic and offered two complimentary service upgrades--services I already struggled to schedule. One collagen gel caused increasing redness and inflammation when used with red-light therapy as instructed. After reviewing the ingredients and stopping that product line, my skin improved within days. During the discussion about my concerns, managers moved me to a back room. Although I understand the desire for privacy, I did not feel heard or that they were genuinely seeking a solution. My overall experience Nearly every visit has brought another problem. I spent thousands hoping to care for myself after years of pain and hardship, but I have repeatedly felt that my concerns were minimized and that management was unwilling to provide reasonable solutions. As a Diamond VIP member, I have often felt more like an inconvenience than a valued customer. Before committing, carefully review the membership terms, treatment availability, cancellation and pause policies, and skincare return policy. Do not purchase expensive products without researching the ingredients and return policy. I hope Novuskin improves its communication, scheduling flexibility, customer service, and membership policies. There are talented, compassionate people working there, but those positive experiences have been overshadowed by the management and membership structure. Based on my experience, I would not purchase another membership.