I came in to have a mole and facial malasma checked out. I had unsuccessfully tried all of the over…read morethe counter creams in attempt to lighten my malasma. Dr. Gilbert and his staff are very friendly and were able to provide an effective cream to lighten my malasma. It's nice that they recommend products that they have stocked and information regarding other vendor options. This is the first experience I've had with a dermatologist. I'm satisfied and will continue to come in as needed.

I rarely leave negative reviews, but after giving Frontier Dermatology multiple opportunities to…read moreaddress my concerns directly, I feel it's important to share my experience. Before scheduling a cyst removal procedure, I specifically asked whether it would be covered by my insurance. I was told the office would verify my benefits and let me know before scheduling if there were any issues. I later received a call stating that it was covered, so I moved forward with the procedure. Instead, I was surprised with an approximately $800 bill because the charges were applied to my deductible. At no point was I provided with an estimate of my financial responsibility or told that "covered by insurance" could still mean I would owe hundreds of dollars out of pocket. When I contacted both Frontier Dermatology and my insurance company, neither was able to resolve the issue, and my insurance representative even stated that the provider should have explained the deductible before the procedure. Unfortunately, that wasn't the end of my experience. During my follow-up appointment to have the stitches removed, the provider commented several times that she was having difficulty removing them. Before leaving, I specifically asked whether everything had been removed, and I was told, "I'm pretty sure I got it all." One area never healed correctly. I returned to the office because I believed a stitch had been left behind. After examining the area, including having a physician take a look, I was told they couldn't find anything and that it might just be an irritated hair follicle. Several months later, the same piece of stich finally worked its way to the surface. I scheduled another appointment--this time at a sister location because my regular office couldn't get me in promptly. When I arrived, I learned my appointment had been changed from a nurse practitioner to a physician without notifying me beforehand, and I was required to pay a $60 copay. The physician immediately confirmed what I had suspected all along: a stitch had, in fact, been left behind from the original stitch removal and removed it during that visit which I was told I wouldn't be charged for, yet months later I'm paying for their mistake. I don't believe patients should be charged to correct a complication caused by incomplete follow-up care, especially after raising the concern months earlier. I filed a formal complaint with Frontier Dermatology requesting a review of the situation, a refund of the copay for the corrective visit, and assurance that I would not receive additional charges related to removing the retained stitch. Staff assured me someone would get back to me quickly. It has now been more than a week, and I have not received a phone call, an email, or any acknowledgment of my complaint. Mistakes can happen in any medical practice. What matters is how those mistakes are handled. My frustration comes not only from the billing issues and the retained stitch, but also from the lack of communication and accountability afterward. Make sure you have them sit down with you to review costs, insurance coverage before agreeing to any procedure or you'll be in for an unwelcome surprise!

Very impressed! Scheduling was very easy and the wait for a dermatology appointment was very…read morereasonable. Checking in and out was very pleasant and the office is clearly well organized. My wait and visit were timely and Dr Hoyt and staff were great.

From the owner: Schedule an appointment with our board-certified dermatologist today. You will receive…read morepersonalized, thorough, and compassionate treatment.

I underwent facial rejuvenation under the care of Dr. Jason Lichtenberger two and one-half weeks…read moreago. The procedure included an upper blepharoplasty, platysmaplasty of my neck, and SMAS facelift. In addition, I underwent an CO2 laser treatment. Prior to these procedures. I had a meeting with another plastic surgeon in Del mar, California. His estimate was startling and well beyond what I could afford. I then went to see Dr. Lichtenberger and he explained to me that I didn't need to undergo unnecessary procedures to get what I was looking for. Instead, he felt that I could attain a natural look and that's exactly what he did for me at a reasonable cost. The office staff at Life Aesthetic Center, including Erin, Debbie and Dana, made me feel so much at home and so comfortable while undergoing the initial consultation, the preoperative appointment and finally the procedure and follow-up appointments, putting me at ease with lots of great information. Dr. Lichtenberger is one of the most sincere, patient and truly caring people I have ever met. He is an outstanding listener, and I never felt like I was asking a stupid question. Despite my nervousness prior to the procedures, he said that was normal and on the day of my procedures, he put me at ease the entire time. His surgical staff was also top-notch and I am grateful to them as well. We here in Bellingham are extremely fortunate to have Dr. Lichtenberger in our community. I am so happy with my results as I heal more and more every day and can't wait to see my end results in the next few months!

Everyone at the center is kind, attentive, personable and professional…read more The services they provide are exceptional and the results after the procedures are great!

Adding to a lot of existing reviews! Everyone seems kind and has best intentions, but I have had to…read moremake too many calls/appointments for what should be a simple process. Ended up having to reschedule an appointment the day of because someone in office cancelled it without letting me know which was incredibly inconvenient

The staff members are all very kind, but offer questionable business practices…read more My mom went in for an appointment, and they forgot to call the lab for her results, leaving her no reason to even be there-and they still charged her for that visit.

(This is a copy of my Google review.)…read more Birch Bay Dermatology just lost three customers: my daughter, me, and my husband. My 17-year-old daughter phoned to make a routine followup appointment for acne treatment but was told that "the doctor was referring her elsewhere," for unspecified reasons. I happened to overhear this conversation and thought that was really odd, so I phoned the office for clarification. I was told the same thing. I then asked which doctor we'd be referred to, and the answer was, any other doctor we wanted to go to. When I inquired whether there was some reason that Dr. Kallal didn't want to treat my daughter, the person I spoke with said that she didn't know anything. Before this, my family has generally had cordial and respectful relationships with physicians, including Dr. Kallal, so this was a real shock. Since Dennis Ainsworth wrote a Google review for Birch Bay Dermatology 11 months ago that documented a similar "referral" issue, I can only conclude that this is a method that Dr. Kallal uses to rid herself of patients she doesn't want to treat.

This individual should not be allowed to practice. It's clear she's not practicing medicine. Her…read moretechnician/nurse was unfamiliar with basic body parts that the receptionist was familiar with. I was refused treatment due to the location of my issue, come to found out that the office treats this condition regularly, and it seems Susie Kallal just didn't wanna. I don't have the time or energy to start file a lawsuit, but I'd be happy to participate in class action should such a suit be filed.

Very knowledgeable, thorough, professional, and reasonably priced.read more

Professional, upfront about fees and payments, very reasonably priced and excellent service. Dr…read more Vennos is patient, explains procedures and sets expectations accurately. Highly recommended. One of the best experiences with a medical provider. Thank you!

I am extremely happy that I found Rejuvenation MD and especially Debra Fox RN! I wholeheartedly…read morerecommend her and the clinic! Her expertise for face and lip fillers is SUPERB. Debra is friendly, professional and extremely skilled. I've had fillers, Botox and Facial Laser procedures for 15 years here in Bellingham and at various doctors and clinics in Bellevue. Please believe me when I say that we are SO FORTUNATE to have Rejuvenation MD here in Whatcom County. Dr. Tianna Tsitsis owns the clinic and provides oversight to all of her clinicians. Debra brought her in to meet me on my last visit and I found her to be truly caring, thoughtful and extremely well trained. Last year I had a psychologically traumatic facelift by what turned out to be a condescending and dismissive local provider. I had been a patient off and on for years and thought I could trust this person. He had told me that I would be kept comfortable during the procedure but while under "anesthesia" I saw the other side of his personality. I was wide awake and horrified the whole time so I nervously chattered away, trying to make myself believe it wasn't so bad. I won't go into all the horrific details. Even though the actual results were ok I will NEVER go back to that provider for anything. I was SO happy to find RejuvenationMD! Debra provided ideas and then treatments that fixed the areas that the facelift missed. She knows how to treat older women and I have heard she is excellent with younger clients as well. I can't recommend RejuvenationMD enough! I took out the Best Self Membership plan. I enjoy the benefits of the program.

Debpray is lovely, helpful, experienced and professional, and takes her time and listens to you!…read more My friend goes to her as well. I didn't even know and she has been returning for ages... Newly back in town so nice to find a trusted source!