This practice makes you feel like you are welcomed and really cared about on your first visit after…read morethat they could actually care less about you. They charge you for every single thing, regardless of your insurance, you see a doctor and then you're pushed off onto a nurse practitioner. Then this nurse practitioner is no longer with the company and he put me on a medication but they will not refill it because he's no longer there. Just FYI it is not a controlled substance. The person I just spoke to at the front desk was rude and not helpful in any manner. I will not be going back to this practice. This experience at this office was not great not a successful pain management practice at all. I do not recommend making an appointment or going and wasting your time or money.

Terrible experience, would not recommend this doctor. He did not do a very through exam, only…read morewanted to inject me, I had t request PT first. Also, because of an inaccurate billing by the doctor I almost had to pay $1000 for a blood test that wasn't even needed. After multiple calls and letters , by me, I was able to fix.

I know many will praise this Dr, but let me shed some light on this money hungry low down Dr. For…read morestarters there is no justification for the amount of money he charges for an initial visit 1,400.00. Other physicians have stated to me as well he's with out justification for his COST, I my self was dumb enough to pay his fee and go to him only to find out he doesn't let u have any input in your treatment cause he without consideration of Cost will put on medicine that is that is so expensive and and not let u have any say in the matter. After my visit I went to fill the medicne he wrote which was 8 times more expensive for two weeks worth than what I've paid for in the past for a month, I had to cancel the check I wrote because after filling the medicine the check I wrote would have bounced , so long story shot since I decided I would not be going back to him I offered half of what he charged me but no not good enough he gets a Lawyer and sets out to put me in Debt that has severely damaged my life, this guy is RICH and he wants to break a working man down so before going to this Quack think twice, he doesn't care about nothing but ripping u off .

I have been under the care of Dr. Gu and Dr. Brewer for approximately 12 years. Dr. Gu has put a…read morespinal cord stimulator on my spine and has done a 2nd surgery to update the stimulator. Dr. GU IS Amazing. He sincerely cares about his patients. He is very talented and I am blessed to live here so that he can help me with my spinal pain. Dr. Brewer had treated me the most amount of time! He always greets me with a smile. He is always upbeat! That is hard to do when you treat patients that are constantly in pain. He has exhausted every possible avenue to help me control my spinal pain. He is very good diagnostically! He always knows what is wrong with me even if it has nothing to do with his area of treatment. Both of these doctors are wonderful. They actually listen to their patients and treat them accordingly. My life and pain management would be very different if I was not in their care. They are wonderful! I am grateful they are my doctors!

I was a patient at the one on Rockville MD. They were fabulous and had been managing my sciatic…read morepain perfectly. When I moved to Glen Allen I immediately set an appointment with the same center here. This doctor had never seen me before, didn't look at my MRI and said you need surgery for an implant in my spine. We will schedule you in a week..... I asked him if he had read my chart and he said it doesn't matter. You have sciatic pain so you need an implant. I left there so mad and I would rather drive back to MD once a month than be treated by that QUACK

Wow I read some of the reviews and I am not sure they are going to the same office that I go to…read moreregularly. I am almost 80 and in a lot of pain from terrible arthritis all over especially in the spine...spinal stenosis, scoliosis, a ruptured disc and have had 2 knee replacements...I have gone from a wheel chair to a walker to a cane and sometimes I don't use the cane. One should notice that this practice is always busy...the girls in the front office are busy...BECAUSE the office is busy...They are professional and polite and do the best they can. I'm sure everyone has a bad day...including the girls in the office and the patient....and the doctors. Patients need to remember that everyone has a perspective of what is happening on any particular day. I am very aware of customer service as I worked way over 30 years working with people on their worst day. Make a list, so you will remember everything if necessary. Be polite. Take a breath. We all have times we have had to wait for anything...in all places. I have never waited beyond reason, and if I have waited at all...I have been told so sorry. Customers need to remember that when reading reviews or evaluations....the truth lies somewhere in the middle or higher. Lastly, we all have our perspectives on customer service...when you are feeling frustrated...stop and try to put yourself in their position and trying to help. Go back and sit down and take a breath....try to be understanding. This is usually not a good day for those of us in pain...so we may be a bit cranky...lol Bless you. Louise Barbara Condrey...

The front office staff doesn't call back when they say they will. My medication needed a prior…read moreauthorization, it was for for a refill last Wednesday. I called on Friday to see what was going on with the prior authorization, I was told that the med techs take care of it now. So they would be working on it, I said that if I didn't have my medication I would be going through withdrawal over the weekend so what should I do about that. Tina said I'll talk to the med techs and make sure they're on it. I never received a call back. It was a very tough weekend. I called back on Monday, spoke to Tina again. I told her I wanted to speak with Janelle, she asked me what was going on. I explained it to her. She told me that she would get to the bottom of it, I never received a call back. I called again on Tuesday, spoke to Tina again. She told me that all prior authorizations had been sent in and that mine was sent in. I asked her what day it was sent in and she couldn't give me the answer. She said that she would check with the pharmacy to see what was going on. When she told me she would call me back I let her know that she told me that on Friday and on Monday and didn't call me back. Her tone changed and she told me that they were not responsible for how long it took my insurance company to approve a prior authorization. But she told me to be patient. After the phone call I called my insurance company they let me know that they never received any prior authorization from the office, so I asked if they could send one in urgent, and they did just that for me. I called the office back and let Tina know that I called in for an urgent prior authorization. Tina called me back a half an hour later to let me know that she spoke with the pharmacist and that the medication would be filled today and that it did not need a prior authorization! I checked with the insurance company and they approved the prior authorization 13 minutes after I had asked for it, that's why the pharmacy was filling it. I asked Tina to have Janelle call me, that still hasn't happened. The office closes in 20 minutes. I appreciate the treatment from the doctors I absolutely do not appreciate being treated the way I was by Tina in regards to the prior authorization. There's no reason it should take three phone calls and an extra 4 days without medication to get a prior approval. I was able to get it in 13 minutes. All that needed to be done was a phone call from the office, but I kept getting the runaround. Tina told me they were not in the business of giving people to run around and that I should be patient.

This doctor has forced me into opiate withdrawal 3 times since becoming her patient. (Dec 2025)…read moreUnacceptable!! My pain condition has become worse. Dr A is unreachable even after exhaustively chasing her. No place to leave a verbal or written message. No calls back. For days my husband calls and calls and no answer. June 4 my leg went numb and I fell Since that date my pain is unbearable. I am seeing other specialist. A Dr Kemp (ortho) took an X-ray of my lower spine The 8 spine surgeries of my distant past (25-30 yrs ago) have collapsed. Getting a MRI this week. Bone sitting on bone. Nerves being pinched between bones. Been to ER 3 times since that date also a 6 day stay. Surgery is the likely cure. I may have had a small stroke (appt being scheduled for Neurology) also cannot get dr A to see me or call me. I am faced with withdrawal again this week. I cry and twist about unable to sleep or eat. Have lost 22 lbs. cannot walk. Had to hire a home health aide to get me to bedside commode and move me about. At my age (74) all surgery is risky. Do your job doctor. Communicate with patients. When in hospital dilaudid, morphine and fentanyl are all used with me without long lasting relief. There are new problems the doctor must be made aware of. Why won't she return call or leave a voice mail available? Frustrated. Angry frightened. .

Honest, kind and genuine doctor who really cares about her patients. she is unlike any other…read moredoctor I've ever seen!

This is one of those places that I wish I could give ANOTHER star too! I have been dealing with on…read moreand off again back pain for about a year and I was at my wits end when a friend of mine recommended Dr. Sam with Airrosti. I was hesitant at first but after visiting their website, reading reviews, and listening to several people tell me great things about it. I made an appointment. After my first appointment I was hooked! Dr. Sam is incredibly friendly, professional, polite and extremely knowledgeable, he helped breakdown what I was feeling, what he would be doing in each session and then where I might be sore or feel some pain the next day - he was SPOT ON with each. He is careful with his movements and really walks you through everything. I worked with Mel as well and she was extremely helpful in helping me work through some of the exercises, some modifications, and to help with next steps. Both were extremely patient with the number of questions I asked - which was A LOT! Dr. Sam is also incredibly accessible, he gave me his card during my first appointment and reiterated several times that I could reach him by phone, text or email. I did have some questions after my first appointment (about 24 hrs later), I sent him a quick email and responded within the hour with advice, suggestions, and recommendations. The work he did and the resources/exercises they gave me after only two sessions has cleared up my pain and they have assured me that if I stick with the exercises and listen to the warning signs I should be good to go. I am extremely happy with the results and highly recommend anyone who is feeling any sort of pain to make an appointment to see Dr. Sam Brinkley!

I saw Dr. Jackson at Airrosti for back pain tied to poor posture I developed from sitting too much,…read morestarting back in the pandemic. Not only did Dr. Jackson and team introduce new exercises and worked with me through it, it set me off on a new fitness journey, which they thoughtfully prepared me for and I have been thriving physically in every way. Dr. Jackson and each of Airrosti team were kind, friendly and on point. This is the best physical therapy experience I have had. I have developed and believe in new behaviors that are propelling me further along my journey in all the best ways. Thank you, Airrosti.

This office does not respect patients. They do not listen to patients and put each patient through…read moreeach of their worthless "procedures". My pain did not get better, only worse.

I have been seeing Steven Brewer for years at Dr. Gu office. I would not see anyone else there. He…read moreis knowledgeable about so much and explains pain I am experiencing and why. I get trigger shots which he is great at. He is no nonsense and to the point which is what I like. He is not dismissive or ever in a hurry and truly listens to my concerns. I can't say enough good things about him and highly recommend him. Sharon Crockett