What an amazing staff! Everyone was very helpful, nice & explained things throughly which helped me a lot. From the front desk staff to Dr. Luu, I felt taken care off & like I was in great hands. Beyond grateful my buddy recommended this office to me. Definitely recommend you take the time to set up an appointment, you won't be disappointed! read more

When I come to Dr. James Luu, I always feel welcome. The front desk is always very helpful and respectful towards me. Every question that I have is well answered and they are descriptive with the information that is given to me. Not to mention that Doctor always makes sure to take care of me and gives a lot of helpful tips for any concerns that I have for my health overall. read more

Dr. James Luu was incredibly kind, listened patiently, and made me feel at ease discussing my health concerns. The clinic is very efficient; I was seen on time, and the front desk staff was incredibly friendly and helpful. He explained my condition in simple terms and ensured I understood all my treatment options. Highly recommend! read more

Dr. James Luu is hands down the best family doctor I've ever had. He is knowledgeable, attentive, and truly cares about his patients. He takes the time to listen, explains everything clearly, and always makes me feel comfortable and well cared for. I feel lucky to have found such a dedicated and compassionate physician. The clinic staff are just as wonderful--especially Phuc Hanh at the front desk. She is incredibly kind, sweet, and always greets you with a warm smile. Her helpful and professional attitude makes every visit a positive experience. Highly recommended to anyone looking for a trustworthy and caring family doctor! Disregarding all the negative feedback from other please! read more

Dr. James Luu and Ms. Duc Hanh are very kind to all patients, and Dr. James Luu always listens to and discusses my health concerns carefully. I strongly recommend having a caring family doctor. read more

During my visit the doctor reviewed my medical history carefully and discussed options for my care. They were focused on making sure I understood the next steps and seemed genuinely concerned about my wellbeing. The team worked well together and I felt comfortable throughout the appointment. read more

The receptionist at this clinic was extremely unprofessional and rude! I called this clinic to ask a question and the receptionist first completely disregarded my question. Afterwards she told me they close at 4, I had mentioned the website says 5 pm. She continued to say "wrong", and hung up on me afterwards. Very displeasing, she was impolite and ill-mannered. read more

Hello, I would not recommend this place. After reading all of the rating and seeing individuals state how disrespectful and rude the receptionist was, I decided to just look past that and try to make an appointment. When I called them Thursday 2/5/26, the receptionist was super rude and told me I need to quit my job right now in order to apply for SDI and she will get me an appointment in a week. Following up today, I messaged them to see how much the physical checkup and SDI form would be as she never gave me a price range. She state that it was "$400 a time". I was confused what she meant by that so I asked her is this cost of $400 just to fill out the SDI form. This rude ass receptionist told me to go find another doctor and that now the available appointments they have is in July. The city needs to look into this unprofessional clinic and honestly shut it down. If you want to work in health care at least try to be professional. Good luck to whoever calls and try to make an appointment, she will slightly scream and disregard what you said. read more

Great doctor. I came to him after I fell and broke my wrist and finger and cracked my tooth. I had originally went to kaiser and they laughed at me when I asked for help filing for sdi. They said they only do that if THEY do the surgery. My only regret is I wish I would of found dr luu earlier. I had traveled for plastic cosmetic surgery in Miami a year earlier, was off work for 2 months completely broke, even went to kaiser ER, begging for help that I was recovering from a big surgery and obviously couldn't work as a nurse. They said you can answer the phone...ya but I couldn't sit or drive! Anyways, dr luu is very through, eithical doctor who you can tell really cares about his patients well being and quality of life. As a bonus he is very funny and always makes me laugh. I think any negative comments here are due to people not having a sense of humor....Wish all doctor were like him. read more

See below bad reviews from Linda, Nancy, Aldo. I was treated exact the same bad way by Duc Hanh today, she's very rude, impolite and showed no culture at all! I called in and would want to make an appointment with Dr. Luu, Duc Hanh picked up the phone, asked me to explain first over the phone the reasons for seeing Dr. when I tried to explain, she immediate cut me off and said I talking around, not going to the point. I was so shocked and suspired, then I asked her why she keeps cutting me off , not giving me a chance to explain, she then immediately went further to tell me that: I'm very impolite, go look for other Dr and hanged off the phone. In my 43 years living and working in this country, I couldn't believe what happened, I've never seen and dealt with such a person likes Duc Hanh who is very unprofessional, rude and impolite, horrible person! I would not recommend this place to anyone. read more

Thank you, Dr James Luu,. You are so patience and listen from the patients and helping them.

I had a really bad experience at this clinic. The receptionist, Duc Hanh, was extremely rude and dismissive, and it felt like the whole staff shared the same attitude. Most of them seem to be related, and it honestly shows in how they treat patients -- unprofessionally and without respect. They seem to care more about making money than actually helping people, and they even push for cash payments only. I left feeling upset and disappointed. I would not recommend this place to anyone who wants real care or basic respect. read more

Dr Luu is the one of the kindest doctors you will ever find. He helped me with all the paperwork necessary for my situation and his staff was very efficient and helped me get an appointment at very short notice. I did not have an appointment and was a walkin patient and they were kind enought to see me at the end of the day after seeing all the other patients. I highly recommend Dr. Luu. read more

Thank you Doctor 's James Luu for promptness and supports. And staff are so friendly and helpful !

The doctor ( Doctor Do) and staffs are super nice and helpful. I am not sure about those bad comments but to me they are helping me of what I need. I am very happy with their service!!! Troy read more

Really bad experience at this office, the front dest lady's are really rude , a d they also gave me a completely different information ehen i called and when i showed up for my appointment they said something else i think they just tried to get me in and change me for more , the lady misled me and was really rude, really bad experience at this office.. read more

Great doctor! He is caring, listens, and full of compassion. I always bring my kids and the office staff is just so great with my kids.

Thank you so much DR James Luu .He is my Doctor .My name John Nguyen I got approval for my benefit, He and his staff worthy professional and helpful . Thank you so much again . read more

Jeff Nguyen , I am appreciate Doctor James Luu and staff , I am extremely pleased with the exceptional service provided by this Doctor ' s office . The doctor is truly dedicated, taking the time to listen attentively to my concerns. I want to express my gratitude to the Doctor and front desk staff , particularly the lady who assisted me with the application process. Her support and willingness to explain each question made the entire experience and enjoyable . read more

Such a wonderful and relaxing visit! Really caring and helpful , I would recommend this Dr. For everyone, very tenured and prestigious! Thank you so much for all of your help and consideration. read more

The receptionist was able to get me in SAME DAY and was able to accommodate me without any issues. Sure, she speaks fast and is straight to the point but that's great to me. I wanted to be in and out as quickly as possible. The two ladies upfront were upfront and good in explaining the process and what I needed to do once I left the office and was friendly to me. I waited just a few minutes to be seen by Dr Luu and he asked me questions thoroughly so he can get a better understanding of what was going on. He listened to me and did what was needed for my appointment. read more

Horrible experience at this office. Frist, the receptionist lady is very ruded. The way she talks and the way she atcs are totally opposite with her name, Duc Hanh which means a person has a kind and nice personality. I think she fits perfectly with the name "EVIL SNAKE". She just only care about how much money she can get from you. To get as much as she can, she not only threaten but also lie her patients. Next, I don't think Dr Luu can be called a doctor. He does what ever the receptionist tells him even what he can do for his patients. Is he a doctor or Duc Hanh? I don't know who is responsible in this office. The doctor works for the receptionist? All they can do is lying and steal your money STAY AWAY FROM JAME LUU read more

Dr James Luu is a professional, great doctor. He had helped me get the SDI within a couple of days. Dr James also very friendly, caring and has a sense of humor. I had been with Dr James for a year, always ok with his care read more

Dr. Luu is amazing. Did a thorough exam and really listened to me. He helped me with my concerns and gave me great options. He is very courteous and his staff is wonderful! I recommend going to Dr. Luu to my friends and family! read more

Dr James was professional, caring and really help me with my problems. Doctor has great sense of humor. Front desk was helpful. On time for appointment. Recommend! read more

Shady doctor office. Payments must be cash, not accepting health insurance! Just for a quick 5 to 10 minutes exam and a prescription, you might have to pay 100 to 400 dollars per visit (base on how much you receive from your disability benefits!!) If you are really in pain, can't work and need disability benefits, look for other honest doctor offices. They charge all people the same affordable price, not ripping you off if you get more money than others. My friend went to a therapist and she pays only 50 dollars per visit for 20 minutes physical therapy treatment to ease her pain. You can ask the therapy office to help you with all the SDI forms with only 30 dollars fee. I think the one who made customers pay the ridiculous charges is the Dr. Luu's receptionist. She is the most terrible person I've ever met. She doesn't use her real name and wants to be called Duc Hanh (means good person in Vietnamese), while her attitude is totally opposite! Just the way she talks can tell how fake and dishonest she is. After a consultation, you will know how greedy she is, but she will brag that she just wants to help you like a Samaritan!! If you disagree with her something, she will loudly terrorize you nonstop such as a rudest uneducated person. This "Duc Hanh" lady should not work in any kind of offices, for Humanity's sake! read more

Listen compassion dr. James luu, very nice, helpful, get paper transfer right away, front office ladies are very accommodating, my appointments was today Saturday 0ctober 24 of 2020 came right away and took care right.. defiently coming back here. read more

I was able to see Dr. Luu in person today. He was very understanding with all my conditions and was very thorough in his exam. Definitely my favorite doctor ever. read more

Most shady place I have ever seen. I requested Medical records because I had been goin there for a year on going for check ups. I asked for the records they said they don't have any haha wtf kinda place is this and why are you scared to release my own medical records super shady. They refused to write a medical opinion as well. I'm like really what was the point in going to you if you have no record of it. This sounds shady to me. I offered to pay for both requests not like I was looking for a free B. Bogus doctor don't waste your money. read more

I was beyond pleased with the service that was provided here! I called to make an appointment and they were able to get me in the next day. I made an appointment for my mom who needed an immigration medical exam. We needed to get paperwork filled out and needed to get the results fast. Once we went in for our appointment we went to the front desk where two women helped us. They were extremely nice and knew what they were doing. The exam went well and all the staff made my mom feel comfortable. After everything was completed they told us to come back a few days later and had all our paperwork and results for us. I'm extremely glad I decided to go here!!!! read more

First to start off, having reviewed the comments here about this office it had only made me wish I had done this before deciding to go or recommend anyone to this place. If negative stars existed, I would most definitely give this doctors office a negative 100 stars. Coming into this office just gave a negative vibe. Just interacting with the receptionist made me feel like I was talking to the most disrespectful and uneducated person I have ever met. Not only is Đuc Hanh( her name translated from vietnamese means "good personality" but completely opposite) the rudest, has no respect for anyone, she is someone I would rather never want to meet again in my life. She talks to people as if she is the Queen of all slaves. She will talk down to you as if you are a small ant living in the world. If she is not in a mood, she wont listen to you nor will she care to provide service to you. The Doctor at this office is not any better than his own employees. He is 10x more rude, 10x more unprofessional and makes you feel as if he doesn't have a real doctor certification. He makes his patients feel as if they are not worth helping and makes them feel as if the patient has wasted their time coming to his office. This office controls what kind of help and leave you get based on how much they like you and how much money they can get from you. This office location is a scam and I would never recommend this doctor to anyone. read more

I've been coming to Dr Luu for a few years and it's always such a great experience. He's very caring and spends time answering all my questions & concerns. My appointments are always on time and are completed in a timely manner! read more

I could have not been happier with the care and compassion that Dr. Luu has treated me with. He has been my family doctor for several years now. It's always very easy to book an appointment, and I love how the wait time is minimal compared to other physicians I have seen in the past. Overall I would recommend Dr. Luu to my friends, family, and loved ones. read more

Dr Luu and his staff have been great in my medical needs. Very friendly and patient. Very flexible and professional!

This place is terrible. They are willing to lie, con and cheat you of your hard earned money and then hang up on your face when trying to reach them. Shady from beginning to end. This guy said I was qualified for disability and said I had to have a bunch of costly visits with him and required them. Didn't let on that he thought I wasn't qualified until the very last visit. Then when I called to follow up to see if he would refill a prescription, the receptionist said hello and then hung up. The customer service is the rudest I've ever encountered and the Doctor was a con artist using our shared ethnicity to gain my trust. Beware, dishonest dishonest dishonest. read more

Dr Luu was amazing very nice and took very good care of me his staff was very polite and respectful and professional wait time was excellent the whole visit was about 35 minutes they are great read more

I came to the office for adjustment of status, I appreciated Dr. Luu ,be able to see me on the same day and and complete the file in two days in time for the lawyer to sent to USCIS even after his office hours because I had a late class. The receptionist explained thoroughly the process and the fee is very competitive compare to other offices. Dr Luu is compassion and very accommodate of my urgency of the immigration application. Thank you Dr. Luu!! read more

James Richard Thinh Luu, DO - Dr. Luu - Family Practice Near Me - San Jose, California

Horrible service at his office for immigration medical exam. Different price every time that will make you truly feel rip off for the service you are getting. And the receptionist lady is a whole another story. If you even try to say anything she will just speak in a tone way louder and faster than you and brush it all off. In the end I just wanted to get myself out of there as quick as possible although paying double the price of other places. It's a big no no. read more

Dr. James Luu is an accomplished doctor who can take care of you and finish the form I-963, Physical Exam for Immigration. I took my mom to here to do her Physical Exam for her form I 963. And I were very surprised that it was just 2 days to pick up the form. My mom is unknown English person, but she liked Dr. Luu so much due to his kind. Thank you Dr. Luu for taking very well of my mom. read more

I didn't go to dr. James office because he is not in my insurance network. However, when I called and asked for info about disability, the lady named Hanh was very nice. She explained to me what I needed to do in details even though she knew I wouldn't be potential patient. read more