If this were based on the docs alone, I'd give this place a 4 but based on the service it deserves…read morea 2! The woman who sells the eye glasses is something else.. very difficult to work with and is the reason I will not return. She is very snooty, looked down on my mother and I the whole time shopping through the glasses selection and only gave us better service when she realized I wanted a pair that was $300+ over what my insurance paid. On the phone, she was also very rude when inquired about when the glasses would be in after it had been a week longer than expected. Other than that, the other office staff are lovely and I like the doctor I have seen, Dr. Wagener. The wait time can be a little long but nothing unreasonable about this office except for the glasses lady. Beware! It might be better to get your prescription and go elsewhere..

Terrible service, impossible to order contact over the phone. They have the worst hours, the oregon…read morelocation which I switched to after too many bad experiences at the toledo location isn't even open on wednesday's. On top of this, if you don't know the extension number then you have to talk to a switch board operator every call. The process is atleast 5 minutes/call. Then if you get through to the correct location and dept. it's another 5+ minutes, THEN you end up having to leave a voicemail that doesn't get returned. Stay away from this place unless you're forced to work with them due to insurance purposes.

First of all. Thank you to all the people that took care of me while I was here my doctor sent me…read morehere because my vision is seriously jacked up. I've been wearing glasses since before I can remember walking and I think I've been legally blind without my prescription lenses for the last 5 to 6 years. So my Dr sent me here because they specialize and have strong prescriptions and all that good stuff. I didn't get the guy who had the name on the door AKA the lead ophthalmologist but I got a good lady and she also was able to refer me to a few eye doctors that could make contacts lenses for me since I can't wear the soft lenses that most people wear. When I came to pick up my glasses everyone was friendly and was very helpful with picking out proper lenses and frames. The service was very quick and efficient I have no complaints

Been going here for years. The last visit for an eye exam, cost me over $600.00. FOR AN EYE EXAM…read more This is crazy. I have noticed over the years they like to use new equipment. Discard the old way of doing things. Sometimes this works but other times it doesn't. And the customer pays the price. Their frame selection was very poor. I wanted to use my own frame, and they said their lab could not make lenses to fit. They only had two frames to select from. These have got to be the worst lenses I have ever had. There are cracks along the sides of the lenses which is starting to affect my vision. Plus, there is a film on the lenses that is starting to come off. I will not be returning after this.