Karen, at front desk check in was unbelievable rude. She added unnecessary obstacles that resulted…read morein my children's appointment being canceled. My husband had brought the kids to the appointment when this happened. I called to speak with the office manager, Megan, about the situation and she hung up on me.

Please don't go to this organization! The eye appointment was fine. Everything from there on out…read morewas by far the worst Customer Service I can recall having in quite some time. There is nothing about them that will accommodate anything for you. One person tells you one thing and another person tells you another. My prescription was incorrect And getting help has been ridiculous. Not to mention rude people at the desk just terrible. Perhaps you'll have better luck, but really , will take that chance when there are far more professional places to go!

Dr Knupp is very gentle with me. I do not care for things around my eyes. He is very thorough. He…read moreexplains things to me in wods that I understand completely. The glasses that I ordered are well fitting

I've never went anywhere else because I didn't need to. Dr. Costa has always been my eye doctor and…read moreI will continue to go here because of the great service. He always gives me a free pair or contacts between visits when I'm updating my prescription.

Staff was amazing. Dr. Rhee was extremely knowledgeable and treated my daughter excellent. Not…read moreoften is a kid excited to go back to a doctors office. Office was clean and very well kept.

I've seen Dr Tao for 2 yrs after many long waits and spending 100 k and promised you will see…read moremuch better IDid not! I was doing these procedures to avoid having painful injections . Then I had to go back to getting them. For me topical gel pain meds that go on the top of eye when the meddle goes deep into your eye does not work.He stated it's not painful I have people from 7 to 85 That get them and they don't think it is painful ,but if you want to scream go ahead I don t care. When l asked him for pain meds or something else he said my insurance does not cover it . It also was painful at the injection site for 10 days I saw Drs at the Cleveland clinic and got a pain shot first and then injection. Much better and one day recovery Now how do you explain that he could not get them to pay another one could ? Also during the other appointment they said he did some questionable work Now it s up to you if you go or not.

Great professional, kind, caring, cool, good listener and excellant at explaining things. Plus very…read morefriendly staff. Sometimes a bit of a wait.

Don't waste your time . I had Cararact Surgery there. .had a few problems and I was referred to Dr…read moreSidowski in BG ..He did not correct the problem..then because the original Doctor left they wouldn't refer me to an opthalmogist.Said I had to go through this Sidowoski I refused. .He is an OD .who failed to correct it or even DIAGNOSE ITBTYE first time .DONT BOTHER !Tom Stevers ..the receptionist was worthless too !

I have been going to Vision Associates for several years. For the past few years I have noticed…read morethat the waits have gotten longer and longer. Recently i had an appointment to see if the "sty" on my upper eyelid needed to be removed by Dr. Abowd. After waiting an hour and having an assistant want to numb my eye with out even knowing if my eye needed treatment, I left the office. I've always like and had confidence in Dr. Abowd but an hour wait is ridiculous. Also no one communicated with me to say there would be a wait. That is typical of this office. No one has ever said anything about the unusually long waits. As much as I hate to not use Dr. Abowd, I need to go to an office that respects patients.

Absolutely no complaints with my visits here. The staff was very accommodating and they were ready…read morefor me. From the receptionist to the assistant of the optometrist, everything ran smoothly.

From the owner: Sylvania Vision Center provides eye exams, glasses, contact lenses, adjustments, and repairs to the…read moreSylvania, OH, area. We accept EyeMed, VSP, Davis Vision, and Superior.

Everyone was great and professional! Got me in for an exam very quickly . I was in and out at a…read moreresponsible time! They tried to save me money on my order with different options

Update: edit revision. Dr Hollar is great. She took the…read moretime to recheck my script and it was too strong. I have had consistent migraines Since my new glasses but thought I was in adjustment period. They also are swapping out my frames!!! So I am very happy and ordered my contacts. My family has gone here for 4 yrs. sadly I'm on the verge of bifocals but I wasn't ready to make that jump and the Dr said to put my glasses on top of my head for reading. Which is what I have been doing the past few years without issues. I wish I would have kept that in mind when narrowing down my frames because the ones I purchased have a VERY sensitive spring on the sides. I've always had these kind of glasses so I was surprised when I put them on top my head to read and they fell off my head. I held something up to the light with them on my head and looked up. Mistake. They fell on the floor. I was hating them several hours after I picked them up and got them adjusted because they also CONSTANTLY slide down my nose with the slightest facial expression. I feel like Urkle pushing up my glasses 24/7. Ive had a headache since because I see the top of the frame because they do not stay in place at all. So I Went back for a second adjustment which was less than 24hrs of getting my glasses and conveyed my frustrations. I was basically told sorry nothing can be done since I used my insurance. They suggested to set them down next to me when I need to read something. I laughed and told the lady no I have 3 young kids. Have u ever tried to assemble a bday gift or Xmas gift like a play kitchen or a tool bench and have excited kids next to you "trying to help" ya no. That is a death wish for my frames. I also paid a lot out of pocket for upgrades so I was super excited for these frames. I was told the solution is that I could pay 100% out of pocket for a different pair. Wait what? These frames do not fit. Do not stay on the bridge of my nose. Cause me headaches because the frame is in plain view and fall off my head (now I know frames can't be fit to your head but my last 3 pairs never did this) and NOTHING can be done. Awesome. So I won't be ordering my contacts from them and my family will be finding somewhere else to go. Feel totally ripped off. Noting that my father went in to Stanton Optical becauhis frames were cutting into his temples (didn't fit his head properly) and they happily exchanged his frames that costed a fraction of my frames.

I bought Fred's life rtme warrenty, I spent over a $1000.00 plus lens with everything. Your front…read moredesk individual does not want to look up my invoice on your old sytem. I been lied to and I spent a lot of money there. Your service stinks with the new ower. No accountability, she rude, lied and doesn't belong there. I will never got back to your group. I want my invoice for my Fred's, the total cost so I may get another pair, so I have to tell my insurance company that it like pulling teeth. A paying customer no matter how long deserve. I deserve 1st class service. You guys to even make the cut with the lies and no sevice from anyone. I called 3 times each time is a different lie, instead of wasting time she should got this invoice and be done. Who picked this new sytem with out all history of clients. I did technology all of my life and this should of been addressed right off the bat. Your whole group seems like there as no protocol, no customer service structure. Poor, rude and lie/ don't what to do a job. You need to know. All true. If you can please go into old sytem to generate a invoice, going threw insurance as you know I need proof. Mr. Sanchez 419-346-3504 call if you want to organized your business. Currently your group is on very poor status with me. If you care please get invoice. Thank you. Need asap for invoice per insurance instructions. I can't just pull a number out of the blue, need invoice. Thank up u and I hope you have the ability to adapt in todays business world. Front line is your life line.

Inept. The doctor I…read moredealt with there was ok, but the entire staff beyond him was worthless. From scheduling appointments and billing me, to performing tests, and fitting glasses, the women were terrible at their jobs and for the most not pleasant to deal with. A woman gave me a test, during which I questioned her doing something a certain way. She told me she was doing it right and continued. When the doctor later commented on the odd results he was seeing, I mentioned my concern and guess what, never having even know of this type of test or the apparatus involved, I knew more about how to do it than the technician assigned to operate it did. The doctor did reprimand her about it, but still. I came in to them explaining how the prior place had messed up the focal points of my lens for my last pair of glasses, and sure enough, they did the same thing. They had taken "pictures" in doing a certain test. On getting my eyes examined the next time (somewhere else), I called to get these "pictures" for the doctor to compare. They not only didn't give me the pictures, but told me I had never had any sort of such a test done, so the pictures didn't exist. A flat out blatant lie. I just don't know if it was ineptitude or to cover up their having lost them. If it weren't for this being something a bit serious, it would be laughable how terrible a place this is.

I have seen Dr. Orgel ten times and he has been great. Very professional and extremely…read moreknowledgeable. The support staff also does a great job and I highly recommend Dr. Orgel.

My mother has macular degeneration. These people are very nice to her. They take their time, and…read moregive her a thorough going over everytime we visit (about once every six weeks). My mother is almost 80 years old, and sometimes has trouble following their instructions, but they work with her until they can give her the best possible care. The staff is nice, and competent from the opthamalogists down to the office workers.