Karen, at front desk check in was unbelievable rude. She added unnecessary obstacles that resulted…read morein my children's appointment being canceled. My husband had brought the kids to the appointment when this happened. I called to speak with the office manager, Megan, about the situation and she hung up on me.

Please don't go to this organization! The eye appointment was fine. Everything from there on out…read morewas by far the worst Customer Service I can recall having in quite some time. There is nothing about them that will accommodate anything for you. One person tells you one thing and another person tells you another. My prescription was incorrect And getting help has been ridiculous. Not to mention rude people at the desk just terrible. Perhaps you'll have better luck, but really , will take that chance when there are far more professional places to go!

I've seen Dr Tao for 2 yrs after many long waits and spending 100 k and promised you will see…read moremuch better IDid not! I was doing these procedures to avoid having painful injections . Then I had to go back to getting them. For me topical gel pain meds that go on the top of eye when the meddle goes deep into your eye does not work.He stated it's not painful I have people from 7 to 85 That get them and they don't think it is painful ,but if you want to scream go ahead I don t care. When l asked him for pain meds or something else he said my insurance does not cover it . It also was painful at the injection site for 10 days I saw Drs at the Cleveland clinic and got a pain shot first and then injection. Much better and one day recovery Now how do you explain that he could not get them to pay another one could ? Also during the other appointment they said he did some questionable work Now it s up to you if you go or not.

Great professional, kind, caring, cool, good listener and excellant at explaining things. Plus very…read morefriendly staff. Sometimes a bit of a wait.

Dr Knupp is very gentle with me. I do not care for things around my eyes. He is very thorough. He…read moreexplains things to me in wods that I understand completely. The glasses that I ordered are well fitting

I've never went anywhere else because I didn't need to. Dr. Costa has always been my eye doctor and…read moreI will continue to go here because of the great service. He always gives me a free pair or contacts between visits when I'm updating my prescription.

Staff was amazing. Dr. Rhee was extremely knowledgeable and treated my daughter excellent. Not…read moreoften is a kid excited to go back to a doctors office. Office was clean and very well kept.

The doctor was good at the initial visit and the day of cataract surgery. Surgery itself seems to…read morehave gone well. Patient care after-the-fact is horrible. You have to deal with the Call Center in Chicago but staffed with those who do not speak English well. Not trying to be critical because they are super nice and patient but it's extremely difficult to understand them and there's only so much you can do because you will NOT be given contact information directly to the office you want to call. The follow-up visit was scheduled in my hometown, only to find the place CLOSED for the day. I was told that I had the wrong date and that it was on another day. That would have been very odd for me to have agreed to that since I was going to be on VACATION and OUT OF TOWN. I stood in front of the receptionist the day I put it in my calendar and repeated the date several times, which she agreed was accurate. When I finally got in for the visit to get the prescription for my new glasses, the doctor totally botched my prescription. Once it was filled, I can't see anything. I knew something was off when I looked at the power of the bifocal. It has NEVER been that high. Their "correction" left me seeing things cross-eyed. Trying to get back in to get this prescription corrected and they wanted to charge ME. Took some doing to get that fee removed. They FINALLY called me back with another appointment, however, I've made another appointment with my regular optometrist. My NEXT cataract surgery will be done somewhere else. BTW...mine is the first and only review for the Toledo office. You will notice that they have several locations in Ohio and Michigan. Look at all the reviews before making a decision. You will find that many are saying the same things at the locations where they went.

From the owner: As the premier providers of medical eye surgery and LASIK, our team of board-certified…read moreophthalmologists and eye doctors are committed to providing the highest quality eye care with services customized to your individual needs. Our staff of ophthalmologists provide treatment options for various types of conditions such as cataracts, glaucoma, macular degeneration, diabetic retinopathy, retinal tears or detachments, eye infections, and laser vision correction. We have been recognized as one of the industry's innovators. Through our experience, commitment to technology, and role in researching new treatments and techniques we can provide patients the best possible eye care, both today and in the future.