Karen, at front desk check in was unbelievable rude. She added unnecessary obstacles that resulted…read morein my children's appointment being canceled. My husband had brought the kids to the appointment when this happened. I called to speak with the office manager, Megan, about the situation and she hung up on me.

Please don't go to this organization! The eye appointment was fine. Everything from there on out…read morewas by far the worst Customer Service I can recall having in quite some time. There is nothing about them that will accommodate anything for you. One person tells you one thing and another person tells you another. My prescription was incorrect And getting help has been ridiculous. Not to mention rude people at the desk just terrible. Perhaps you'll have better luck, but really , will take that chance when there are far more professional places to go!

I've seen Dr Tao for 2 yrs after many long waits and spending 100 k and promised you will see…read moremuch better IDid not! I was doing these procedures to avoid having painful injections . Then I had to go back to getting them. For me topical gel pain meds that go on the top of eye when the meddle goes deep into your eye does not work.He stated it's not painful I have people from 7 to 85 That get them and they don't think it is painful ,but if you want to scream go ahead I don t care. When l asked him for pain meds or something else he said my insurance does not cover it . It also was painful at the injection site for 10 days I saw Drs at the Cleveland clinic and got a pain shot first and then injection. Much better and one day recovery Now how do you explain that he could not get them to pay another one could ? Also during the other appointment they said he did some questionable work Now it s up to you if you go or not.

Great professional, kind, caring, cool, good listener and excellant at explaining things. Plus very…read morefriendly staff. Sometimes a bit of a wait.

Dr. Gregory Rosenthal is a really good eye doctor, but be prepared to spend two hours almost every…read morevisit. Oftentimes, there are many clients. Dr. Richard Tam was a child genius. Graduated med school at a VERY young age. (Bio provided in the office.) Didn't have to wait long for his services.

I was just treated extremely rude on the phone by billing staff. I called to make an overdue…read morepayment and I dont think the biller knew she didnt put me on hold or mute and I just heard her talking to someone and saying OMG just pay your fucking $50 lady! I asked for the office manager in which she replies " She is on vacation and I dont know when she will be back." Never again will my husband ever go there for an eye appointment. He is disabled with Multiple Sclerosis and has eye problems from it.

Staff was amazing. Dr. Rhee was extremely knowledgeable and treated my daughter excellent. Not…read moreoften is a kid excited to go back to a doctors office. Office was clean and very well kept.

Fortunately, I chose NOT to be a patient of theirs, quite by a dumb mistake on their part. Went to…read morethe office just on a whim, and spoke to one of the office people who told me to have my records sent from my former ophthalmologist , and then they could schedule an appointment. When they received the records, I went to the office to schedule, only to find the door locked, lights off, but the "open" sign hanging. From the parking lot, called the toll free number for some information (thinking they might be out for lunch at 10:30 AM) . The CSR, who barely spoke English, called the branch on their private line, and told me that "no one answered" DUH! She offered no other information. Why the individual offices don't have their own numbers is beyond me. I took these two red flags as suggesting a shady practice, and scheduled with a different opththalmologst!

I had my upper eye lid surgery as it was covering some of my pupil. The doctor bragged about how…read morefast he did this surgery and now I wish he had been twice as slow. I have been very uncomfortable since the surgery and finally had another doctor look at it (actually ended up with 3 looking and all agreed). My first surgery at this "Institute" removed too much of my eyelid which now does not allow me to properly close my eyes. I am now scheduled at the hospital to have a skin graft put on my eyelids so I can be comfortable. I highly suggest you don't use this group.