Everyone was great and professional! Got me in for an exam very quickly . I was in and out at a…read moreresponsible time! They tried to save me money on my order with different options

Update: edit revision. Dr Hollar is great. She took the…read moretime to recheck my script and it was too strong. I have had consistent migraines Since my new glasses but thought I was in adjustment period. They also are swapping out my frames!!! So I am very happy and ordered my contacts. My family has gone here for 4 yrs. sadly I'm on the verge of bifocals but I wasn't ready to make that jump and the Dr said to put my glasses on top of my head for reading. Which is what I have been doing the past few years without issues. I wish I would have kept that in mind when narrowing down my frames because the ones I purchased have a VERY sensitive spring on the sides. I've always had these kind of glasses so I was surprised when I put them on top my head to read and they fell off my head. I held something up to the light with them on my head and looked up. Mistake. They fell on the floor. I was hating them several hours after I picked them up and got them adjusted because they also CONSTANTLY slide down my nose with the slightest facial expression. I feel like Urkle pushing up my glasses 24/7. Ive had a headache since because I see the top of the frame because they do not stay in place at all. So I Went back for a second adjustment which was less than 24hrs of getting my glasses and conveyed my frustrations. I was basically told sorry nothing can be done since I used my insurance. They suggested to set them down next to me when I need to read something. I laughed and told the lady no I have 3 young kids. Have u ever tried to assemble a bday gift or Xmas gift like a play kitchen or a tool bench and have excited kids next to you "trying to help" ya no. That is a death wish for my frames. I also paid a lot out of pocket for upgrades so I was super excited for these frames. I was told the solution is that I could pay 100% out of pocket for a different pair. Wait what? These frames do not fit. Do not stay on the bridge of my nose. Cause me headaches because the frame is in plain view and fall off my head (now I know frames can't be fit to your head but my last 3 pairs never did this) and NOTHING can be done. Awesome. So I won't be ordering my contacts from them and my family will be finding somewhere else to go. Feel totally ripped off. Noting that my father went in to Stanton Optical becauhis frames were cutting into his temples (didn't fit his head properly) and they happily exchanged his frames that costed a fraction of my frames.

I have been going to Dr. Marra for over 25 years. He is the absolute best! He is caring and takes…read moretime to get to know you. I was quite concerned to read the negative reviews about the folks "in front." Happily, rudeness and feeling hurried has never happened to me. I am one who looks to Yelp when assessing a new business. I do weigh reviews and am willing to give any business a chance to weigh those mixed reviews for myself. Please give Dr. Marra a try! He IS the best.

Every time I have an appointment I have to wait about an hour in the waiting area to see the Dr. I…read moreeven call early to see if they are running behind but they will not confirm or deny what timing is looking like. I am actually surprised I am the only one who has reviewed this office about the extraneous waiting.... Well, if anyone needs me, I'm in a the waiting room still.

everyone was very friendly and they had plenty of staff to assist you. The glasses selection was…read morereally good and the prices didn't seem to bad. I was able to make an appointment online and get in the next day and my glasses only took 3 days to come in. I would go back again the next time I need glasses again

The new location is very nice. Staff was pleasant and helpful. The doctor was very nice and…read moreaccommodating, listened to any concerns and was very thorough and attentive.

Just came from seeing Dr Maheffey again. I've been coming to Northwest Ohio Eyecare for a few years…read morenow and have always had a good experience. Dr. Maheffey is thorough and patient. The staff is courteous and I have never felt rushed when picking out frames. (I've never encountered the bearded guy mentioned in another review).

The guy with the beard who works there is unfriendly and lacks customer service skills, the…read moreselection of glasses is poor and they have poor quality lenses. Over $225 later, I have glasses that are not good. Avoid this place!

I bought Fred's life rtme warrenty, I spent over a $1000.00 plus lens with everything. Your front…read moredesk individual does not want to look up my invoice on your old sytem. I been lied to and I spent a lot of money there. Your service stinks with the new ower. No accountability, she rude, lied and doesn't belong there. I will never got back to your group. I want my invoice for my Fred's, the total cost so I may get another pair, so I have to tell my insurance company that it like pulling teeth. A paying customer no matter how long deserve. I deserve 1st class service. You guys to even make the cut with the lies and no sevice from anyone. I called 3 times each time is a different lie, instead of wasting time she should got this invoice and be done. Who picked this new sytem with out all history of clients. I did technology all of my life and this should of been addressed right off the bat. Your whole group seems like there as no protocol, no customer service structure. Poor, rude and lie/ don't what to do a job. You need to know. All true. If you can please go into old sytem to generate a invoice, going threw insurance as you know I need proof. Mr. Sanchez 419-346-3504 call if you want to organized your business. Currently your group is on very poor status with me. If you care please get invoice. Thank you. Need asap for invoice per insurance instructions. I can't just pull a number out of the blue, need invoice. Thank up u and I hope you have the ability to adapt in todays business world. Front line is your life line.

Inept. The doctor I…read moredealt with there was ok, but the entire staff beyond him was worthless. From scheduling appointments and billing me, to performing tests, and fitting glasses, the women were terrible at their jobs and for the most not pleasant to deal with. A woman gave me a test, during which I questioned her doing something a certain way. She told me she was doing it right and continued. When the doctor later commented on the odd results he was seeing, I mentioned my concern and guess what, never having even know of this type of test or the apparatus involved, I knew more about how to do it than the technician assigned to operate it did. The doctor did reprimand her about it, but still. I came in to them explaining how the prior place had messed up the focal points of my lens for my last pair of glasses, and sure enough, they did the same thing. They had taken "pictures" in doing a certain test. On getting my eyes examined the next time (somewhere else), I called to get these "pictures" for the doctor to compare. They not only didn't give me the pictures, but told me I had never had any sort of such a test done, so the pictures didn't exist. A flat out blatant lie. I just don't know if it was ineptitude or to cover up their having lost them. If it weren't for this being something a bit serious, it would be laughable how terrible a place this is.

Great doctors, great staff, great place to take your family. They are kind, helpful and caring…read more Very good patient manner.

I called the office 4, possibly even 5, times over 6 weeks requesting Dr. Hardie write a one…read moresentence note for a simple work accommodation. I have never heard back. If he didn't want to write the note for whatever reason, a response no would have been better than being completely ignored. I had been a patient for a few years. I will not be going back.

I am unsure which medical professional occupies the office immediately to the right of the main…read moreentrance and waiting area, but I feel compelled to address a significant concern regarding professionalism and patient confidentiality. While seated in the waiting room, I could clearly hear a discussion taking place from an office with the door left wide open. The conversation involved a prospective employee and included comments such as, "she's been sober for four months," "maybe this is her opportunity for a second chance," and speculation about what a pending background check might reveal. Regardless of the individual's circumstances, discussing sensitive personal and employment-related information in a manner that is audible to patients and visitors demonstrates a serious lapse in professional judgment. As someone who has held leadership responsibilities, I would expect management to understand that conversations involving candidate evaluations, personal history, or background screening information should be conducted privately and with discretion. If I were the candidate being discussed, I would be deeply concerned to learn that such personal matters were being openly shared within earshot of strangers. Respect, dignity, and confidentiality should be afforded to every individual, regardless of their background or current circumstances. Unfortunately, this experience has significantly diminished my confidence in the practice's professionalism, and I will be seeking care elsewhere. I would, however, like to note that the front desk staff were courteous, welcoming, and professional throughout my visit. Their conduct stood in stark contrast to what I observed elsewhere in the office.

Staff were extremely nice!but unfortunately my moms apppointment was at 10 she wasnt called back…read moretil literally 11 she wasnt allowed to eat before her appointment so she was extremely hungry and felt nauseated and weak overall ill rate them 6 maybe 7 out of 10 only because her appointment was at 10 and wasnt called back til 11

Pure Vision Center was the first place that came up when I searched nearby doctors through my…read moreinsurance, and they were the only place that had extended hours so that I wouldn't have to leave work too early which is greatly appreciated. The receptionist is super friendly and was great in explaining the cost of contacts and eye exam after insurance (which was dirt cheap especially with the rebate) and scheduling an appointment within a week. I was seen promptly by the doctor, and he was also patient and kind. I was relieved that they don't use the puff machine to test eye pressure because that's honestly the part I hate the most about eye appointments lol. I was in and out in 30 minutes with contacts that came in 2 days. I would definitely recommend coming here for your eye appointments!

Visit was great. Front desk were very pleasant and made you feel welcomed. Doctor was professional…read moreand detailed in my eye exam and reviewing my history. I would highly recommend.