We are always greeted. There is water and wifi available while waited. The staff is professional.

Always room for improvement, hard to get appointment for cleanings, and seeing the dentist the phone system is to complicated

"I saw Dr Fleming today for the first time with a same day appt. As I had a crown fracture on Sat and could not remove it myself He was very knowledgeable and pleasant to speak with he made feel comfortable and was able to take the crown of instantly with his hands no sedation or numbing was very gentle gave me suggestions on how to move forward getting my teeth repaired. Thank you Dr Fleming for seeing me same day I called, This is only one of the reasons I remain with this group ive had several emergencies in the last 20 years and they have always gotten me in the same day, whenever I have called, I have always received excellent dental care, I feel I can trust Dr. Fleming to further care for my dental needs in the future." read more

I recently had a bridge replaced with dr Gofman. What a difference in fit and appearance. I am very happy with it. All of the staff are wonderful and it feels like a great work environment. Thank you so much Dr Gofman & team! read more

every single person at this practice is so friendly and caring! Dr. Adam has been so amazing during my denture journey walking me through each step and the billing department has been beyond helpful working with me to make sure I can afford each step. I highly recommend this practice to everyone! read more

They waste your time and over charge. Very poor customer service. I'm finding a new dentist

I used their recommendations, for work that was not needed. When their work failed in less than 60 days on multiple occasions, the story continued to change. As long as I kept paying I was a good customer. When it was time to try and repair the damage they caused it was always I picked the wrong treatment. Then they demand payment immediately. But to refund your money you will wait until they are good and damn ready. Maybe a week... Run do not walk to another dentist. They are out to cheat you!!! Also, even if your insurance pays one Dr. they will try and slip a more expensive one in place. ​ read more

Pros They have tvs they'll put on for you while you are in your appointment staff seems friendly they are quick if you are just there for an in and out cons appointment was rushed and felt more like factory work than an appointment your appointment will be in an partially open space almost set up like a bigger cubical and there is no real privacy especially for someone who is self conscious about their personal health the actual dentist will only pop in to hear what their tech found and take a couple min look and then repeat back to you what you've already heard. read more

Dr. Siblini & Assistant Paige - I can't express my thanks for the wonderful care and work today! You two are stellar and my mouth feels so much better! Thanks again - you have a very happy patient :) read more

2nd update. 7/22 Dr Frankel is ah-mazing. I debated about reaching out but once the excruciating pain started again I did. He called me was super nice and worked on my root canal himself today. So so nice and I'm beyond grateful. He wanted to make it right and get me out of pain. He was empathetic, squeezed me in right away and I'm just overall impressed. Changing to 5 stars. Update 7/10 Dr Cooper is awesome n that's why I stayed in the first place despite billing errors. Moved to Toledo office and I like it much better. He is working diligently to get things under control. Changing from 1 star to 3. If all is fixed n no billing issues I'll raise rating Don't waste your time. Billing has been messed up on 3 separate occasions. Yes THREE SEPARATE OCCASIONS. I Used my entire allotment to get a root canal. Doctor wasn't sure if it was 2 or 3 canals. Decided on 2 after getting another opinion. I'm back in with EXTREME pain on root canal tooth!!!! Can't eat or sleep. Referred to endontics and told to take ibuprofen over weekend for pain. Left in tears. Will not be goin read more

I am all smiles after my visit with Frankel and Puhl for a cleaning. Jodi and Dr. Puhl always take excellent care of me.

1. I have never went to a dentist and had to pay my "supposed" post-insurance fees. They will not let you leave without paying what they "think" you will have to pay post-insurance. 2. After insurance is processed, if there "estimated fee" was incorrect and the customer owes money, they threaten you to pay immediately. Not send a bill and have the normal 30 day payment. 3. If you are late they cancel your appointment, charge a fee. Too bad for the customer if the staff is running late. 4. I have called the Maumee location multiple times, and the phone rings and rings. 5. Now the latest, because they have to buy more personal equipment, they are passing the charges onto the customer. In the email, "less than our cost". Hmmm, so for my 15 mins appointment it is going to cost "more than $10" for PPE for your staff, oh wait if you come in with your family, the max charge is $25 for PPE. Not for me, for their staff. The ONLY reason I my family has gone to F&P is because of my dental insurance. There is absolutely NO other reason. This is not a dental practice. It is a processing plant. Push everyone in and out as quickly as possible, unprofessional, rude, uncaring. They have no personal relationship with their customers, and don't seem to care. read more

Would give 0 but had to give at least a 1. Had a referral from my primary dentist to fill a cavity. My dentist doesn't have access to nitrous. Filled out all the paperwork online and got an appointment. Dr Puhl was "just going to look" and poked me a sharp tool 3 times in the gum that began bleeding. Five hours later it's still sore where she poked me. I agreed that day to have the cavity filled the next day. Family issue came up that I needed to tend to and I called to change the appointment to another day and they said that since I didn't call 48 hours before the appointment "this is my one and only chance to wave the $71 fee for cancellation of an appointment." I explained that I just made the appointment 5 hours earlier, and they didn't care, I wasn't giving them 48 hours notice. What a way to treat a new patient! I will be telling people about this experience in hopes they know that Frankel and Puhl Dental will expect you to cancel your life and avoid all emergency family issues for a dental appointment or pay money. read more

First, I think the other review is not the real story. I've had many visits to Frankel's office and the staff there have always been great about handling my insurance. Whenever I had an expensive procedure they got a quote from my insurance company with how much they would pay and how much I would have to pay. They did all the legwork and let me know what it was going to cost in advance. I loved that. There is a reason why they are always ranked the top Dentist in Toledo. They are always on time and painless. They are very high tech and explain complicated conditions well and most importantly they do great work. I could go on but you should see for yourself why I'm a fan. If you want the best smile and dental care in Toledo go there. read more

Want your money and then more money on top of that. Give me a break was in on 1st of Nov was told needed crown and wisdom tooth pulled after they took x-rays. I decided to wait since was going to periodontist in Jan for oral surgery would have all work done then so my insurance would be good again. Wisdom tooth now causing me pain called to schedule but now needed to be evaluated again! Who has time for them to pick pockets. I will find a dentist who cares about the fact I am in pain not milking me for more cash!! Could understand if was 6 months ago, but they just took x-rays in Nov said no root canal was needed and the wisdom tooth needed out. Now in Dec they don't know if you can help me without taking more of my money. The periodontist sent them notes I even brought a copy of notes along to appointment, they said me they didn't need then they already had them from periodontist. Yet they still don't know what is going on without an appointment to see if I can make another appointment if they can help. I will not be back!!! read more

I was told I had two cavities I went for a second opinion and the new dentist told me I didn't have any cavities!!!

They may be a little more pricey but staff is very friendly and very educated in there field. I like that they use top of the line technology and are very accurate on course of treatment. All the Doctors there were very qualified and courteous. read more

I received quality dental care but I got taken advantage of financially. After my initial visit they laid out the work that they would recommend having done; one of the ladies up front kindly offered to save me the hassle of coming back for a consultation by laying out the costs for me of what I would expect to pay. I came back and got the work done, only to find out that the work I had done was slightly different than what they had anticpated; therefore, insurance would only cover a small fraction of it. And because I 'declined' a consultation it's not their fault. I had to pay 3x what I had anticipated. I was manipulated and made to feel like a fool; I would avoid this place like the plague. read more

I started going to Dr. Frankel & Puhl Dentistry a few years ago. The first few visits went well. Then I showed up for an appointment I made over my lunch hour. I checked in early and took a seat. 45 minutes go by and I was still sitting so I went up to the counter and asked. She informed me that they forgot about me and "I WOULD HAVE TO RESCHEDULE" I could not believe what I heard! After I pushed back they agreed to "see what they could do!" Shortly after I was told they found someone to do my cleaning. I was taken to a room where I told the hygienist and Dentist that I was sure I had a cavity! I however did not have the extra time to renew my x-rays (since I waited an hour just for the cleaning). The dentist assured me there was no cavity and the pain must be from me grinding my teeth! I should schedule for a night guard as soon as possible! So they check my insurance to verify they cover it. The financing department says yes my insurance covers it at 80%. I agree to schedule since my teeth hurt bad! I have the work done, I pay my 20% plus deductible (a few hundred dollars) and then the insurance denies the claim! I am on the hook for the remaining! They couldn't help appeal! They wouldn't take payments! and sent it to the family lawyer who was going to sue me! The best part is still to come! I go back for another cleaning and to add insult to injury - the next dentist told me that I had a cavity in the tooth I was complaining about and that he could see it on the old X-rays form 1 1/2 years earlier! I almost choked on my saliva when he said that! I am now actively seeking another dentist that takes my insurance! However, until I find one I am taking my children there for their dental care. I have Delta Dental PPO and asked to be schedule with one of the two dentist that except that version of Delta Dental. I go in to pay the amount for the mouth guard that they were going to sue me over and I ask to double check since I have had nothing but mess after mess with this office. It's a good thing I did check - she was scheduled with a doctor who does not take my insurance!!!!!!!!!!!!! And had I not checked they would have billed me and I would have had to pay the outrageous cost for out of network!!!! If you do go here....please be very careful with the billing and scheduling department! read more

I've spent my entire life in a dentist chair. Not because I didn't take care of my teeth but because I was born into a mouthful of bad teeth. Continuous various dentists drilling, filling and out of pocket costs! With Dr. Frankel and his staff I FINALLY have the teeth and smile I've always dreamt about! They are the THE BEST dental group! (Hence why they been voted Toledo's best for 8 years in a row!) The whole team is compassionate, caring and like family! They make recommendations and give you your best options but YOU decide what work gets done and what you can afford. And yes, they do all the legwork with insurance for you! Very rarely do you find a dentist office that calls you to follow up on how you are doing later that evening or the next morning! Now that's class! LOVE,LOVE, LOVE my Dr Frankel group! read more

I was a first time patient and was told that I have cavities impacting 6 teeth and would need these drilled and filled. This was odd because I haven't had cavities for more than 30 years. I was able to obtain my X-rays and received a 2nd opinion. No cavities found, which saves enormous time, pain, and expense. If you receive a diagnosis that leads you to question it's accuracy, I highly recommend you seek another opinion. read more