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James Harris - State Farm Insurance Agent

5.0 (1 review)
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Services - James Harris - State Farm Insurance Agent

Car and truck insurance

Life insurance

Homeowner or property

1 More Service

Vehicle

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13 years ago

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Highland Insurance Store

Highland Insurance Store

(1 review)

This is probably the worst experience I've ever had attempting to fill out an insurance claim…read more I did business with Ace Tree Services and the insured had a policy with Highland Insurance Store. Ace Tree Services damaged my neighbors gutters while cutting down trees in my backyard. The policy holder / business owner assured me that her insurance company would take care of it. Later on when we attempted to file a claim Highland Insurance store promptly informed me that they do not take claims from customers - only the insured. After several follow up calls they told me that they spoke with her and she said she was going to cover it herself, but she refused. She told me to hire a lawyer! Basically, a lawyer would have costed more than the gutter so I took the lost. Here's the problem, she actually had insurance and NEVER denied being at fault, but not only did the Highland Insurance Store refuse to open or investigate the claim they totally dismissed me and treated me like I was a pest. My advice - DON'T do business with any company that claims to be insured by Highland Insurance store or any insurance company with a 219-922-1111 phone number attached. They clearly don't want to pay claims and do not operate under the law regarding insurance claims. My relationship with my neighbor was damaged, I lost money, and the stress of having to make so many calls over this incident let me know I should have done more research prior to hiring Ace or paying them for that matter, but Highland Insurance Store aided the poor business practices.

James Harris - State Farm Insurance Agent - homeinsurance - Updated May 2026

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