This is probably the worst experience I've ever had attempting to fill out an insurance claim…read more I did business with Ace Tree Services and the insured had a policy with Highland Insurance Store. Ace Tree Services damaged my neighbors gutters while cutting down trees in my backyard. The policy holder / business owner assured me that her insurance company would take care of it. Later on when we attempted to file a claim Highland Insurance store promptly informed me that they do not take claims from customers - only the insured. After several follow up calls they told me that they spoke with her and she said she was going to cover it herself, but she refused. She told me to hire a lawyer! Basically, a lawyer would have costed more than the gutter so I took the lost. Here's the problem, she actually had insurance and NEVER denied being at fault, but not only did the Highland Insurance Store refuse to open or investigate the claim they totally dismissed me and treated me like I was a pest. My advice - DON'T do business with any company that claims to be insured by Highland Insurance store or any insurance company with a 219-922-1111 phone number attached. They clearly don't want to pay claims and do not operate under the law regarding insurance claims. My relationship with my neighbor was damaged, I lost money, and the stress of having to make so many calls over this incident let me know I should have done more research prior to hiring Ace or paying them for that matter, but Highland Insurance Store aided the poor business practices.

Paul is the best agent I have ever worked with. He makes sure you understand your policy and…read morediscuss any changes that may be needed. I would recommend him to anyone looking for insurance services.

Stay away!!! He's a total scam artist! State Farm should take away his license. He recently stole…read moremoney from me by calling his credit card company to dispute charges after signing a contract. He should not be in business

My first encounter with Ms. Janis was so welcoming. I could tell she had a wealth of knowledge and…read moreknew exactly how to answer all our questions. It was a great experience and I recommend Ms Janis for all of your Insurance needs.

I've been knowing ms Powell 4 some yrs now. It's been honor 2 see her achieve her goal as a agent…read more You can't go wrong with her helping with all your insurance needs. Keep up the awesome job. Ms. J

Ray is a ....Great guy - knowledgeable, funny and a delight to work with…read more Thank you - for the help that you provide. Javier Bravo

From the owner: About Us: I have been an Anthem Blue Cross and Blue Shield…read moreagent for over 15 years. I am now expanding to other major companies. When a policyholder purchases a plan they are getting the Best Agent to care for them. I not only explain the benefits of each policy purchased, I also service the policy in later years. Many of my clients continue to maintain their policy for many years and refer Ray Aimone to their relatives, friends and associates. The majority of my new business comes from referrals. I believe the best form of advertising is by taking care of your current clients. When you take care and service your policyowners, they refer you to new business clients. I am looking forward to apply for the job of being your new Medicare insurance agent. I am usually here at 8 AM (CST) until 5:30 daily. I even accept appointments in the evening and Saturday mornings. Looking forward to a very pleasant relationship...

While scrolling the WorldWideWeb I landed on Freeway…read moreinsurance, Lakeisha was Awesome, Very helpful and informative,

tara was great . she did exactly what she said she would and also she was very kind and politeread more

Very rude and unprofessional staff. On March 12, 2022 I called the office with a question about a…read morebill I received on a property I had sold. The person who answered the phone was very confrontational and kept interrupting me when I tried to ask a question. I let the policy expire after I sold the property and didn't call to renew. They wouldn't tell me why I was still being sent a bill when I didn't owe anything. I finally had to call the main office at State Farm to get my issue resolved. I've been a client of State Farm for over 40 years and this was by far the worst agency I've dealt with. Maybe they should just shut the doors and let a more receptive team take over.

From the owner: Sharon has proudly served the Gary and Lake County communities for 40 years. Licensed to sell in…read morethe entire state of Indiana, Sharon and her staff are dedicated to building strong relationships, offer personalized service and help you protect what matters most. Allow us to help you realize your dreams and recover from the unexpected. License #: IN-31075

No answering machine. I spoke to someone and asked for a home owners quote. They said they would go…read moreout to take pictures. That was a month ago. I have not been able to get in touch with them for a follow-up and no one followed up with me.