I wish there was a way to give Jason Barnes and his team 10+Stars. I switched to State Farm before…read morethe previous owners retired , and I was assured by Maria( previous co-owner) that the new guy, Jason Barnes, is a great guy. Maria was incorrect, Jason Barnes and his team are PHENOMENAL! I know that you didn't ask but I'm feeling generous so I'll tell you. They're great listeners, professional, personable, knowledgeable, consistent and they anticipate your needs. For example, I just inquired of Deante about life insurance and I had in mind to compare whole life vs term , I didn't have to ask him because he automatically provided the information. He also noticed that my birthday will be tomorrow and wished me a happy birthday in advance and explained premiums are based upon your age when you initially enroll. I talked to Kailyn a few minutes earlier to make my payment in advance of autopay. She was cheerful just like every agent that I've ever spoken to at Mr. Barnes' office. I don't know how Mr. Barnes vets potential employees but he needs to teach this skill to other employers and industries because customer service, including in the medical field is desperately lacking when it comes to hiring people who are emotionally intelligent. I pray that Mr. Barnes becomes prosperous to the extent that he can send his agents on all-expenses paid holidays(vacations). Quality and Customer First Service- I'm here for it!!!

I have insured all of my vehicles with State Farm for nearly 30 years and all of my homes for more…read morethan 10 years. Unfortunately, when my previous agent retired, I was reassigned to Jason Barnes. Since then, my customer service experience has been extremely disappointing. I have never been able to speak directly with my agent, as he is consistently unavailable and does not return calls. Additionally, the staff in the office are not equipped to answer my questions, take accurate messages, or provide timely follow-ups. To say I am disappointed is an understatement. I will be switching to Allstate this week--and, regrettably, it appears that no one in that office is concerned about losing a long-standing client.

I've been paying my premiums for years. Tuesday I was hit at the intersection of 106th and Ave L. I…read morewas not at fault. Now it's going on three days without a rental car. I was told that there's nothing more State Farm can do for me. I was told to do there job for them. They told me to find another rental company. I thought that's the reason I pay my premiums for?? Guess not. What a surprise I do the work and the agent at State Farm gets paid.!

I have my cars, house, and life insurance with this office. I couldn't be happier with the agent…read moreand staff! They are so friendly and knowledgeable. Anytime I have ever needed their help or advice they really take their time and go the extra mile. When I had a claim, they made it so much less stressful. I highly recommend this office.

I transferred my insurance to Ryan Spangler - State Farm when I moved to Indiana. Ryan has always…read morebeen proactive about reviewing my coverage and ensuring I'm appropriately insured. That aside, I hadn't really had to 'use' my insurance until yesterday evening when I stalled out on the tollway. Ryan had told me if I ever had a roadside emergency I should contact him directly to help facilitate the process. Of course I forgot to save Ryan's telephone number, but could easily find his cell phone number on his website. I called his cell after hours and he answered! He dialed-in the road side assistance representative and stayed on the line the whole time. He followed up with me after to make sure I was safe, received the necessary tow, and offered to pick me up. I would recommend Ryan. He goes above and beyond to ensure a good experience even in stressful situations.

Ryan and his team are top notch. I know I can call Ryan and get my needs taken care of almost…read moreimmediately. He even answers when he is on vacation (Stop doing that Ryan! lol) I feel I am in such good hands with Ryan and his team. Amy recently got me better coverage for a lower rate with my brand new car. I thought I was going to go up in cost, but she saved me money. Sending out holiday and birthday cards is also a nice touch.

I've been with Jim Fuentes' agency for about 10 years. I have my auto, home, and an umbrella policy…read morewith State Farm. I've been to his office many times, I've seen him three times, and spoken with him twice. For some years he had a wonderful, knowledgeable, and very helpful lady working for him (Marge, I believe?) whom I dealt with when I needed assistance, but she seems to be gone. State Farm is a reputable insurance company that has been wonderfully helpful after auto accidents and wind damage to my roof. Because I liked them so well, I made an appointment with Mr. Fuentes to meet with myself and a business owner friend of mine to see if my friend might like to move his insurance to State Farm. Mr. Fuentes did not take the time to sit down with us, but happened to be walking into the office (the second time I saw him, actually). He walked up to us, greeted my friend, ignored me, and said, "Good to see you again." My face was in my palm and, needless to say, my friend did not move his considerable insurance coverage to State Farm. Recently I had a fender bender and called the office to report it. I got their voicemail at 4:20 on a Wednesday afternoon. I reached a person (not Jim) Thursday morning to proceed with my claim. I called the office again Friday before 4 pm, and the following Monday at 3:23 pm. No answers. No call back on Monday after leaving a message. Sheer inertia is the only excuse I have for still being with this absentee agent. The company handles the claims itself, and there isn't much for the agents to do, except BE THERE for their customers when they need an agent to help them out, or somebody wants to purchase insurance. At Jim Fuentes' office, a customer can't even reach so much as a staff member on the phone during business hours. So, I'm sticking with State Farm, but I've left Mr. Fuentes, finally, regretting the money he has made from my accounts without personally making any effort, when another agent who actually cares about his customers should have been profiting by actually doing the work.

I've done business with Jim Fuentes on numerous occasions, and have found him to be a consistently…read morehard, energetic worker with an extensive knowledge of the Insurance market. I hope to continue bringing my business to him in the future. Thanks, Jim!

I needed an insurance for my new vehicle. I checked with other insurance agencies in the area of…read moreSchererville and St. John. Lighthouse Insurance was very affordable for the coverage I needed. The staff there was very helpful and explained what I was getting with my premium. An associate named Aric was very helpful and personable. Definitely recommend Lighthouse Insurance. An agency you can trust.

I used to be a customer of a one company insurance agent. Quite a few years ago I tried Schultz…read moreout and was very pleased that there were several options. They found a company with great coverage for home and auto that is very reputable for less money

Exceptional service! Tim was with us through a new home purchase, reviewed our previous auto…read morecoverage and saved us big money! Not only is Tim knowledgeable about the insurance industry he will take the time to offer you the best solutions for your family. Make the switch to Farmers and Tim Wolstenholme agency and you will have a partner who has your well-being in mind.

An agent with the most experience along with her staff (Jackie) who have been truly informative in…read morehelping me navigate the nuisances in the insurance world. Thank you for assisting with my homeowner and car rental needs. I am so appreciative.