First and foremost, I have been a patient of Morrison Eye Care for approximately 10 years,…read moreexclusively at the Naperville location. Over the years, I've trusted them with my entire family as it has grown, and we've always made the drive because we believed we were valued as patients. On June 27, 2026, we visited the Hickory Hills location for the first time. Unfortunately, it will also be our last visit to any Morrison Eye Care location. It only took one experience for me to realize that, despite being a loyal customer for a decade, we are treated as just another number rather than valued patients. Morrison Eye Care is not the least expensive eye care provider, but we've always been willing to pay for what we believed was quality service. What I find most frustrating is that after spending a significant amount of money--both out of pocket and through insurance--I was overcharged by $10. While the amount itself isn't substantial, the way the situation was handled is what ultimately lost my business. When I noticed the overcharge, I contacted Kristen shortly after our June 27 appointment. She told me she was busy and needed to wait until the doctor came in, asking me to give her a week. I did exactly that. When I followed up on July 9, I was told she was still busy but had a sticky note on her desk about my refund. As a long-time customer, that response made me feel like my concern simply wasn't important. When my spouse came into the office today, he was initially told they didn't show a refund because the employee who handled it was at lunch. Only after I called back I was informed that they did, in fact, see the refund and would process it. At no point did anyone apologize for the mistake. Instead, it felt like the responsibility was shifted elsewhere rather than anyone simply acknowledging the error and making it right. Mistakes happen--I understand that--but accountability, communication, and customer service matter just as much as the care you provide. The issue was never the doctor. My disappointment is entirely with the staff at the Hickory Hills location. Whether you're busy or under stress, patients deserve clear communication, accountability, and respect. I shouldn't have had to discover the billing error myself, follow up multiple times, and continue chasing a refund for a mistake that wasn't mine. After 10 years of loyalty, this experience has been enough for my family to take our business elsewhere. We will not be returning, and unfortunately, I cannot recommend Morrison Eye Care based on how this situation was handled.

I have received quality and compassionate eye care here, not only for prescription lens but for…read moremonitoring for various conditions as I enter older years. Equipment for testing and diagnoses use the newest technologies. Dr. Morrison and all staff are thorough and professional in providing eye care.

Made An Appointment That Took Months To Get, Finally Got It, Only To Be Denied Because They Booked…read moreMe For A 3:30pm Appointment But Told Me It Was Fir 4:30, I Showed Up Around 4:25, And They Said , Your Gonna Have To Reschedule, unfortunately, Next Available Appointment Is For February, Horrible Experience, Will Never Go Back.

Caring and professional staff, informative explanation of eye health by physician. The slide…read morepresentation which you can view as you await your appt is a mixture of humor and interesting facts about the amazing structure and abilities of the eye

I been going to this eye doctor for many years the service is always wonderful the frame are nice…read morelooking.

It was my first time seeing Dr. Nista and he told me that I had degenerative eye disease. Then he…read moresaid that maybe he did not set the settings right and why don't I come back another time to get it rechecked. Then he increased my prescription from 5.25 to 6.50... it had only been 18 months since I had been to the eye doctor. Once I was using the increased prescription I no longer could see things close up. So, I went for a second opinion. My eyes are perfectly healthy, no eye disease of any sort. And, they decreased the prescription back down to 5.25 and I can see perfectly far away and close up. Also, Dr. Nista's equipment appeared very dated and they got my insurance benefits wrong.

I had a wonderful experience here. After my typical eye doctor wasn't available for a checkup my…read moresister advised I give this place a shot. I'm glad I did, they were more than courteous on the initial phone call and advised me to arrive early to do some paperwork. They confirmed my appointment 2x, and even got me in earlier. The doctor did a great job of identifying my stigmatism and which route was going to work best in regards to contacts. In fact I will be going back in a few weeks to purchase new glasses from them. They have no earned my business from here on out in the future. Thanks,

I am writing to express my dissatisfaction with Wear Eyewear of Orland Park over a prescription…read morelens order that took over five months and eight lab attempts to resolve. On 12/29/25, I ordered lightly tinted prescription lenses using my VSP allowance. Over the next five months, the lenses were sent back to the lab repeatedly: the tint was too dark, then the lenses didn't fit into the frame properly, then the tint was wrong again, then the prescription itself was incorrect. Staff member,Kristy, handled most exchanges and confirmed the lab had already proven it could produce the correct tint, since I'd received it correctly once and kept that pair as a reference sample. I repeatedly asked for this matter to be escalated to the District Manager (Jessica), I was told she was informed but she never contacted me directly. On 5/9/26, Kenny left a voicemail claiming the lab could not make the tint any lighter and that I'd have to accept the lenses as-is or with no tint -- despite clear proof otherwise. When I called back, he offered no real solution and focused only on what was outside his "reach." After further attempts, the tint was finally corrected on 5/29/26, but then the prescription needed fixing. When I picked up the glasses on 6/26/26, the tint was missing entirely, the lenses weren't thinned as paid for, and the prescription was still wrong. At that point I requested a full refund including what my insurance company paid. My out-of-pocket refund was processed and arrangements to have my exhausted 2025 VSP lens allowance was restored. This process cost me six months of time, patience, gas, and no working product to show for it. Customer service was poor, the lab was slow and inadequate, and upper management did not meaningfully engage. I will not return to this company and will not recommend it to others who are looking to order prescription lenses. This was my worst experience ordering lenses. This should not have taken 6 months to resolve and walk away without the lenses I ordered and paid for. The only redeeming part of my visit was Dr. Jones. The eye exam itself was professional and thorough. It is a shame that such a great doctor is backed by such an incredibly frustrating and broken ordering system. I am deeply disappointed by how badly this was handled.

Very nice place and very friendly people I will recomend to friends and family, nice doctor and…read morevery friendly, nice service

The staff is super welcoming! & the environment as well! We…read morewalked in as first time patients for the soonest available appointment and they were able to fit us right in (since there was a cancellation for Saturday) Recommend this place specially if you have a very nervous child like I do!

REVIEW TITLE Extremely knowledgeable ophthalmologist with…read moreextensive background in Sjorgens. Dr. Hogan has the drive to find causes and cures for dry eye vision disorders. REVIEW DESCRIPTION I feel the office was prompt and courtesy. I have a coplicated history and I should have brought my previous records there for the phsician to overlook. However, this was not stressed at time I made the appointment. This will be recitfied soon. Dr. Hogan listens, advises and really gets to the point of "dry eye suffers" she offers constrctive advise and really wants to address each and evey issue you are having. This is a sign of an excellent physician and so happy I found her. If you or anyone needs a dry eye specialist that sees patients on the South end of the city and suburbsl. COME HERE! I have been searching for a while for an ophthalmologist just like this.

Easy to get an appointment, even at the end of the year when you are trying to squeeze in your last…read moreexam last minute. Incredibly friendly staff!! I'll be going every year.

1 or 2? 3 or 4?…read more Going to the eye doctor is usually a pain, but I've been going to Avenue Eyecare for the past few years. They were a mile down the road from my office and took my insurance. What more could you ask for? It has been relatively easy to setup an appointment that was convenient to me versus setting one up 2 months in the vague future. Dr. Wilkemeyer is friendly and helpful. The office has a new machine that takes a picture of your retina. I find these are great conversation starters for my dates. "Would you like to see my retinas?" Their frame selection is pretty expansive and Colleen is super helpful in giving you style advice. My contact orders have always come back quickly. Stop by Avenue Eyecare for your next check up and see the difference.

Our family of 5 have all been seeing Dr. Wilkemeyer for years. He and Kelly have been taking great…read morecare of us and are very professional. They also wear the protective face coverings & gloves during this difficult time. At the spur of the moment my 90-year-old father-in-law sat on his glasses and broke them. I brought them in late on a Friday afternoon and Kelly pulled out her tools and happily fixed for free. I highly recommend this practice and am very grateful for Avenue Eyecare!

I chose a pair for everyday wear, and an additional pair for prescription sunglasses…read more While getting the order ready I was told that the mirrored lens color we had been looking at for the selection process wasn't in-fact the brand/color that would be used for the sunglasses. I was presented with new samples to choose from. The staff started the order process. Then we went through the order for the everyday frames and prescription lenses (I've worn glasses for 35 years and get new frames annually). As always, I requested non-glare lenses and a scratch-resistant coating, etc. Now, typically, in all my previous experiences at other eye care offices, the team takes numerous measurements so the lens and prescription can be made properly. Well, not at Davis Eyecare. A simple glance by the technician, who then stated to her team member, "2cm." Both frames. I was asked to pay half ($375) to start the order. I received a call that my glasses had arrived and were ready for pick up. To my disappointment, the sunglasses with the purple mirrored fronts didn't have purple mirrored fronts. The staff shrugged it off while admitting they had noticed that too. After discussing, they told me that they would send the sunglasses back along with the sample lens. We moved on to the everyday glasses. Upon trying them on, I immediately noticed that they seemed foggy. Not dirty, but almost a film. I also felt that the glare was significant. After being told it was just me and/or their office lights, I felt pressured to accept glasses to "try" for a few days. When I asked what would be done if I were still having issues with them after a few days, the response was noncommittal. I then asked specifically whether, at that point, I would be given a refund, and the answer was essentially, "Jason would need to decide." I decided not to leave with either pair and asked for a refund. The staff said they would notify the appropriate people at their Oak Lawn location. I thanked them and asked if I would get a call or who I could follow up with, and was told Karen. 2 hours later, I called to follow up with Karen, who knew nothing about the situation or the refund. She told me that Jason might know about the refund, but Jason was currently on a call. Karen assured to call me back within ten minutes. 2 hours later, I realized that I had not heard back and decided to call Oak Lawn again and asked for Jason. Jason started the conversation by telling me he did get the message and that he has been busy dealing with stuff all day before launching into: - he's going to have to deal with the staff; they should have inspected my order. Jason himself has very high standards because he, too, is a consumer. - he personally knows the guy in NY who runs the lab where my lenses were made, and he was reaching out to find out what happened. - his hands are tied in terms of refunding my money since they were made for me (but Jason, they were made incorrectly) - he's a victim too; VSP mandates price and where the lens is made. It's unfortunate, but they took all the money I paid him to fill the prescription. All while restating how he handles these calls all the time. I interrupted Jason as he started to reiterate all the above points and told him directly that I wanted a refund, since they were unable to make either pair correctly and had zero interest in going around in circles. - Jason has his hands tied. VSP makes the rules. - Jason "doesn't have time to deal with this anymore" and tells me to call VSP. So, 10 minutes into excuses, Jason makes his first real suggestion: reach out to VSP. Not that he will facilitate this, but that's what I could do if I weren't happy. - then Jason blurts out "fine, I'll refund both glasses even though I'll need to eat some of it." - Jason tells me he needs my debit card over the phone. After pushback, it was agreed that I would return to the Orland location, and they would use my card to process my refund. On the way to the office, I call VSP, explain the situation, and request that, once I get my refund, I be allowed to use my insurance at another practice that can scale to fill my order. VSP immediately agreed and expressed its disappointment in the provider's stance on the situation. They told me they would reach out to Jason and ask Davis Eyecare to release the insurance claim so I could use it elsewhere. An hour later, VSP calls me back to let me know they spoke with Jason, who acknowledged they were issuing my $375 refund (which they did), but refused to release the insurance claim. VSP acknowledged that this was out of spite and uncommon. Essentially, Jason felt that my expectations of getting what I paid for were unreasonable. And my insistence on a refund was worthy of retaliation - hence the insurance claim not being released. Fortunately, VSP made it possible for me to bring my business to a reputable company - and they will honor my coverage with or without Jason's blessing.

I've been going here for yearsss and I can say as of my most recent visit I've been more pleased…read morewith the office! They always have the best variety of Frames and the office staff is friendly as well! They used to be slower than my liking. But I'm impatient if I make an apt. I'm early and want to be seen at That time. But the timing has gotten better! And this Ofcourse this will continue to my eye dr. Office of choice!