They have the worse customer service. The line was so long and the women working the registers are taking 15-20 minutes minimum per person. A terrible experience upon arrival. They do not mind the line and also while waiting have no sense of urgency. read more

James Avery Craftsman - Jewelry Near Me - Webster, Texas

I saw a previous review on here about someone saying that Amy was not polite, and I wanted to say that we discovered the absolute opposite. In fact, everybody at the store was incredibly kind, helpful, and I would recommend them 100%. Amy herself was so kind and warm hearted, had a lovely conversation with her while waiting my turn for pick up. I bought my first James Avery bracelet at the Houston airport over a year ago, and this was my first time going to an actual store. I live in Minnesota and stopped here while on vacation. If you are looking for a unique souvenir, I could not recommend their bracelets and charms enough. And this location is A+ for customer service of any retail outlet I have ever been to. read more

Came in to put on charms , Barbara was so nice and helpful I loved her, first time customer service here was memorable! read more

James Avery Craftsman - Jewelry Near Me - Webster, Texas

Went there today and immediately got greeted very disrespectful by Amy. If you don't like your job find another one.

I came in needing to resize some rings I just bought (never been a ring person) and Kellie was so nice and helpful. She has me try on a bunch of rings and made sure they were snug. She really went above and beyond with helping me. read more

I used the website and the order never arrived. I called and they said their "system" rejected my order. They didn't know why. No warning that the gift I ordered had been canceled. read more

There was one employee and one customer upon my arrival. The employee told me she would be right with me and went to direct the customer to different show cases. I stood patiently waiting and rather than take the time and courtesy to at least ask me what I was there for she continued to ignore me. The customer even said to her you can go help him. She continued to ignore me and I left. I have purchase many items from James Avery for my wife, daughters, friends and family. I seriously do not think I will ever go back. It's one of the rudest retail encounters I have ever experienced. read more

Okay so first off, the customer service was AMAZINGGG! Walking is was welcoming. Versus the mall location, I did NOT feel like a statistic. I had the pleasure of working with Ms.Shaawna! So patient, kind, caring and very knowledgeable!! She helped me pick out some charms for my grandmother, and even got them engraved. Not once did I feel rushed. (Even with a long line behind me) I think it's best for the employees to wear what they are selling. Shawna was a real life model! James Avery bracelet packed with charms! I will always come back to this location as long as she is working here! (Instantly upon leaving, I made sure to call 3 friends and told them to only work with her!!) This lady deserves a raise! Sanitation: She wore a mask, she was very clean, kept her distance. read more

James Avery Craftsman - The most amazing person ever !! - Jewelry Near Me - Webster, Texas

This new location is so much better than the old, much nicer and the set up seems better. I love that James Avery always has a lot of staff on hand. This location can get very busy. The staff at this location are really nice and many of the same folks over the years which is nice and says a lot about the company. The products are excellent quality, beautiful and timeless. I do wish they'd bring back retired pieces temporarily now and then. I also wish charms could be added while you wait. Victoria helped me recently with several sizing issues and exchanges and went above and beyond! Appreciated read more

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I had such a great experience this morning. I had a lot to do. I was getting my husband a Father's Day cross necklace with engravings, buying a birthday charm for a friend, and engraving one of my charms that I already had. Carla was the team member who helped me and she was absolutely wonderful! She met me on the floor and helped me pick out everything. She was so friendly, sweet, fun, helpful, and patient. I've always had a positive experience in this store . . . But, today was just extra special. Carla is star employee with excellent customer service worth noting. Thanks again for everything read more

First off my I seen a older woman with this beautiful Mother love collection ring I have been hearing all about. I thought hmmm.... That would be perfect for my mother this Christmas. For one, she real picky when it comes to wearing jewelry. Then I seen here daughter's rings and knew I had to get one for myself. lol! Once entering the store I was in love with the style and the price. Well... its not expensive to me. Cant speak for errbody! I surely didn't know my mother size, but I was provided with plastic ring size's. Very pleasant experience, love it!!!! read more

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Poor customer service. There's always a long line in here at the holidays. Maybe you should think about hiring some seasonal help. read more

James Avery Craftsman - James Avery - Jewelry Near Me - Webster, Texas

considering the fact that i always have a good experience at my local james avery i didn't expect anything bad out of going to this one, but i was clearly mistaken. on mother's day weekend i was at the mall and had two last minute gifts to purchase so i decided to stop by at the nearest james avery to me which was unfortunately the one on bay area, i walked in picked out what i needed and headed towards a register. everything was fine until i checked out, the employee ( kristine ) said i can go ahead and make my payment so i did the screen said " approved ". two seconds later kristine tells me it didn't go through, which was weird to me so i checked my bank account and it indeed did go through for $127, i asked her to check again because on my end it definitely went through. kristine called another employee which im assuming is a higher up than her ( evelyn ) and evelyn claimed it wasn't showing up on their system. i asked her what we could do then because now im short $127 and no gifts, again they couldn't give me a valid explanation other than telling me that i needed to call my bank. i got fed up and walked out with nothing, i came back a few minutes later still debating what to do because i really didn't want to give this location anymore money, but i needed the gifts and had no time to drive to another location so i had to pay $127 AGAIN. this was on a saturday, bank was closed sunday, called monday and had to wait 3 days to get my money back. i understand things can happen but an apology for the inconvenience could've been the least evelyn or the " manager " Doreen could have given me, first and last time ever going to this location. read more

I love this location. The people are typically helpful. Sometimes there can be employees that are not helpful and come off as cold but there will always be bad apples at every business. read more

Being my first time walking into their store James Avery on (Bay Area Blvd) I was treated with disrespect from the cashier.. (Elora) was very rude with me, she would get annoyed when I would ask a question. There was a lot of people that day. So I could not hear her very well. Horrible Customer Service... with this lady. I have to go pick up my bracelet this afternoon, but I will not be going to this store in particular again. Just the simple way she would look at me, (like I was dumb) and her responses were out of the question. That store does not deserve someone like that representing them. read more

This location is horrible, the service in here is horrible. 90% of the time when you walk in nobody greets you and the staff is beyond snooty. I've been shopping at this store for many years and ever since they opened their new location I have had iffy encounters with the staff. To top that off the last time I brought my bracelet in to have a charms put on and cleaning when I got it back it was not clean at all. When I addressed it today with the staff she told me that it was probably because my bracelet was dirty to begin with, which is not true I have taken very well care of my jewelry and even the new charms I had put on looked like they didn't polish them and they were dirty. I will take my business elsewhere, and I would tell others to stay away from this location unless you like being treated like you're beneath the staff. read more

So you grab a pencil write down number of item stand in line pay done I am hoping they're open Christmas Eve read more

James Avery Craftsman - Jewelry Near Me - Webster, Texas

Customer service was pretty much non existent. So I've been to James Avery a few other times, but this was the only one where the employees were out right rude. It was also the first time I didn't pick what I wanted before arriving at the store, so of course I wasn't aware of the policy that I can't look through the pamphlet while in line. I actually don't have a problem with the policy (although the line was more than long enough), but the lady that informed me of this was unnecessarily rude and rather than actually helping me find something just told me to leave when she leaned I was still looking for something. Again I don't hate the policy, but they have to get someone actually helpful and welcoming to enforce it. I just left and will not ever be returning. Thankfully there's a Pandora jewelers in the bay Brook mall across the street from this place that has both better service and better prices that I was able to find the charm bracelet I wanted in. Go there instead of the worst James Avery I've ever been to. read more

Love this place! I made my own Texas charm bracelet and I can't wait to show it off!! They now have a charm bracelet that you can switch out charms! I've been waiting for that for years and now I can change charms with my mood! read more

James Avery Craftsman - Jewelry Near Me - Webster, Texas

So first off I go inside and I'm greeted with so much attitude I ask to see a booklet of the different charms available in the store I'm turned down and told that they don't have any right now and don't even bother to ask for further help ....I continue to look around finally finding my charm and as soon as I go up to the register diamond was the lady assisting me who needs to go back to customer service because of so much attitude I didn't even want to buy the charm I highly do not recommend this place not coming back read more

I just don't understand why the salespeople at this place act like snobs. They were like that in their old location too. They all have an attitude that you would expect from salespeople who would be... say, a luxury/high fashion boutique in Paris. I don't get it. It is just silver jewelry.... with religious undertones. Shouldn't they be nice? read more

Love love the new location! So bright, cool, tons of parking space. I am glad it's larger it's easier to walk around and take your time, speaking of time you will need it because you have to navigate this open space to browse the jewelry. No worries though their are ample iPads which the ladies are happy to retrieve and help you locate a specific item online. There won't be long waits to check out at this location there are several kiosk to be serviced. Same great jewelry same friendly staff!! read more

Everyone who works here is very helpful and friendly. Doreen, who I believe might be the manager, usually helps me and is so sweet. I recently had a bracelet with about 25 charms moved over to a new bracelet, and since I had so many charms she gave me a discount to have them all moved at one. And a tip if you didn't already know.... They will "buy back" your charm bracelet for a discounted price if you are upgrading bracelets. Takes a good little chunk off the purchase price for sure. read more

Placed curbside order on Valentine's Day. Website said be there before 5 for curbside I arrived a little before 3. Sign on door said they were closing at 3 due weather. A woman picked the phone up and proceeded to hang up on me! Keep in mind there were plenty of people in the store. Lady's at the door refused to open or attend the many curbside orders customers that were standing outside! No update via text or email was sent out to let us know that at 3 they were closing! We paid all the needed to do was bring the earrings outside! I AM FURIOUS! I wasn't the only customer upset. Take your money somewhere else these people wouldn't know customer service if it slapped them in the face. read more

I got my mom a bracelet for Mother's Day because she has ALWAYS wanted one and sadly it was too small so we went back and got it resized and it was still too small so a lady named ANN is the one that helped us she was very nice and helped us out a lot and I'm very thankful and now my mom is very happy with her new charm bracelet that she's always wanted thank you Ann read more

James Avery Craftsman - Bracelet - Jewelry Near Me - Webster, Texas

10 people working the registers and still super slow service. I timed each interaction and it was over 8 minutes per customer.

It seems as if no one at this location is ever in a good mood. I had the "pleasure" of Becky helping me last night and she was literally NO help at all. She basically stood there behind the counter and after me waiting with no one else in line she finally said "you need help" I had 2 charms I needed to get put on and I wanted to purchase the Angel wings as well as get them engraved. I ended up NOT getting the angel wings because she acted as if it would take 3 weeks or longer. My sister JUST bought us the best friend charm and had them engraved and it took no where near 3 weeks or longer. I said "are you sure my sister just 2 weeks ordered something and got it engraved" she just seemed super annoyed and unfriendly so I told her I'd just order online. Of course she was relieved. I worked at the James Avery in the Pearland Town Center and the vibe Becky gave me is she just didn't wanna do the work. Like I said no one at this location is ever really friendly. read more

I really was wanting to purchase a pinky dangle ring with a tiara charm and James Avery's site showed that they do sell them. When I arrived here, I was surprised to find some many people inside ... just didn't think this place was that popular. LOL! Unfortunately, the tiara charm would be way too large for a dangle ring, as it as much larger in living color than online. So I opted to skip this item. I did, however, purchase 2 cute necklaces for myself while I was here. Their jewelry is cute, nothing that is too overstated, which is what I like. I think they could have earned another star had they had just a few more options in 14k gold, but Rita, who was a doll, explained to me that it hasn't been popular due to the price of gold. Odd, what I saw online wasn't that expensive! Anywho, they have some cute stuff that would be great for gifts so I'm sure at some point I'll be back. read more

Had a last minute gift change for my niece and needed to pick up a pair of earring that was said to be in stock with it being the "last pair" I continued with my online purchase, and made my way to the store several hours later and only to find out that they did not have the earrings and the lady on the pick up station was not wearing a name tag, so I cannot say who she was but she was of no help and wasn't nice at all. I drove 30 minutes to pick this up and got no help and was not welcomed. I WILL NEVER COME BACK TO THIS LOCATION! read more

Being a "Christian" store, you'd think they would be nice, but my girlfriend and I received very poor customer service when coming in here to purchase a ring (which we ended up doing so anyway). The bougie younger girls working here seem to think they're better than you even though if it wasn't for people going in to purchase their jewelry, they wouldn't have their job. If there was a way to try on their jewelry and avoid going into this pretentious store, we would do that. read more

I am not usually one to mind if a store doesn't give great customer service but seeing as James Avery is a Christian retailer I would have expected such lovely customer service. Although most staff was friendly, Jocelyn was not as kind to me and kind of had an attitude. She was "fake nice" saying things to me with a unfriendly tone. Nothing annoys me more than someone who is "friendly-rude" to someone who doesn't know the process of how customers are supposed to select all items before asking to see them. This isn't how I've shopped at other jewelry retailers so I APOLOGIZE for not knowing the culture of the customer shopping experience. All in all, she wasn't utterly rude but I did not leave feeling a sense of happiness like you should leaving a Christian environment. So sad. The James Avery at Memorial City Mall was a complete different story. The lady who helped us was lovely! read more

I would give a zero if possible. So very sad to see a store go from excellent service to absolute terrible service. Shopped old store numerous times and had excellent service. Not sure what happened at the new location. Entered near closing time and door greeter indicated there was time to shop & I asked for assistance with an item. The associate that was sent to help me stated that she did not know the jewelry items well enough to assist me & then just stood there looking at me. To say I was shocked is putting it mildly. I decided shopping there was not worth my time -- and the exact time I walked out of the store was 8:01. Totally unbelievable! read more

Terrible service. I went at 10 am, when the store opens there were about 5 people working. None of them acknowledged me but instead looked me up & down as if I didn't belong. Keep in mind I am wearing work out clothing. I proceeded to walk to the counter to this lady & asked her if I could exchange a ring that I was given to as a present the prior week. She looked me up and down with a snarky look and asked if she could see the ring. I gave it to her & she looked at the ring & blatantly said " no. It has scratches so we can't sell it back" super rude manner. I don't even mind that they can't sell it back or take it but the way she said it was so rude & the entire time she was staring at me up & down & when I left she said gave a good day & did it again. Such terrible costumer service in such a nice company, I didn't know wearing gym clothes was a crime. I recommend everyone go there looking there best or they won't get the service they should. read more

I've never had an unpleasant experience at James Avery. Today was the first time. Shawna-was the associate who "took care" of me at the Webster location. Really beautiful new larger store. She was not very nice or polite. Answered my questions cold and short. kept insisting the chain was sold separately. Making me feel like I could afford the chain just because I asked how much it was. I still purchased my script letter with the chain even though I had to ask for the box since I mentioned wearing it out. I know I didn't NEED the box but it's still polite to ask. They didn't have the Texas-heart in stock which is what I originally went in for so it can be for Harvey. But, I'll just buy it online since she didn't give me the option to there. read more

I purchased a size 9 ring, and it turned my finger green. I went back to the store, and they gave me a new ring, same size. Turned my finger green. I went back AGAIN to tell them their ring was not entirely sterling silver and was told I'm clearly just sensitive to silver. Interesting... wonder why my other sterling rings I've purchased elsewhere don't turn my fingers green. Also, I wore my mom's size 7 from James Avery on one of my fingers to test out my theory coming up. Her ring did not turn my finger green. Here's my theory: bigger sizes usually equal higher pricing, just like with clothing. They're selling a larger size ring for the same price as a smaller sized ring, meaning they won't be making a profit from using more metal to make the larger ring. Why not mix in a little bit of a different metal to compensate. Although I do purchase charms for my bracelet from James Avery, I will not be purchasing rings from here, and I'm a ring person. They have so many pretty rings I'd love to have, but I don't want to wear something that leaves a green mark behind. That's not very pretty, especially for the price I'd be paying. read more