My fiancé and I attended a special event at Helzberg on July 9, 2026 with the intention of creating…read moreand purchasing a wedding band. Unfortunately, our experience was extremely disappointing and left us feeling unwelcome and judged. When we walked into the store, we were not greeted warmly. The first employe, a thin blonde late 20s early 30s, seemed hesitant to assist us and quickly passed us off to another salesperson. From the start, the second associate's, middle aged brunette, demeanor was cold and uninviting. Her first questions were, "Why are you here?" and "Who invited you?" rather than welcoming us or asking how she could help. She then took us to the customized wedding band display area. Instead of showing us any rings, she repeatedly asked what we were looking for and immediately stated that the lowest-priced options were around $2,000 plus diamonds. She asked about our budget, and when we told her it was $5,000, we were already felt turned off by her attitude and the impression that she had made assumptions about what we could or could not afford. Despite discussing our interest in wedding bands, she never once offered to open the display case or show us any of the rings in person. What made this experience even more frustrating is that my fiancé specifically designed my engagement ring at this Helzberg location, and many of the regular sales associates know him and have always treated us well. At that point, we decided not to continue shopping and simply requested a cleaning for my engagement ring. After I removed my ring and handed it to her, she complimented it and suddenly became interested in showing us wedding bands. She began pulling out rings and trying to sell us options--but only after seeing the engagement ring I was wearing. This behavior felt incredibly unprofessional and disrespectful. We should have been treated with the same level of courtesy and attention from the moment we walked in, regardless of what we were wearing or what assumptions were made about our spending ability. Being ignored, judged, and then treated differently after revealing my engagement ring was completely unacceptable. We came in excited to create a wedding band and celebrate an important milestone. Instead, we left feeling undervalued and disappointed. I hope management addresses this issue so future customers are welcomed and treated with respect from the very beginning.

I was searching for a nice gift for o e of my sister's who's receiving an award later this month…read more She is such a solid business woman, and we love her drive. Stephanie was so helpful with our picks. She was patient, personable, and just an all around cool person. At first we went to other places to shop around, but the bracelets weren't a hit to us. My sister is a very simple woman. Studs, and a beautiful bracelet. We ended up returning, and we bought the set. I think she will be very pleased with her gift.

My husband bought a band, and they would not refund it an hour later! Terrible business practice!…read moreAny reputable business would have given a complete refund, but was told he could only apply what he paid to purchase something else.

do not recommend. a simple and small repair has taken OVER a week. I promise you if i knew this I…read morewouldnt have my jewelry there with the lady INSIDE THE HEB ON BLACKHAWK. she keeps telling me two days ? she told me it'll be ready thursday, i get no call no nothing and come back FRIDAY and then she tells me another 2-3 days ? I don't trust this place and DO NOT RECOMMEND

Always have been respectful and nice people the only jeweler i go to prices are good and they do…read morehigh quality work

Family owned. Very friendly and helpful. They also support…read moreShriners and Shriners Hospitals for Children. On behalf of kids served by Shriners Hospitals: Thank You! Chris "Tin Can" Cant

Went in to get a loose stone I purchased online evaluated. One of the owners was more than happy to…read morehelp. I would highly recommend this place to anyone.

My husband wore out his wedding band and it cracked (We didn't purchase the ring here but I saw…read morethat they did repairs). The customer service was great and friendly, and we got his ring back within a week. Unfortunately they did some unrequested modifications. The ring was a little dirty when I dropped it off but not so dirty you'd assume it was black... (it's a custom made one of a kind silver nugget ring). When I picked up the ring it was painted black in the nugget creases, they said it was "antiqued". I only asked for the band to be to be repaired and the ring wasn't "antiqued" to begin with so that was disappointing. I still want to give this store 4 stars though because they fixed the mistake quickly and I was able to pick it back up in a few days. I will be using them for future repairs but I will make sure to be clear to only fix what is asked.

Redesigned and resized a beautiful turquoise ring for me…read more Unique and down in a very timely fashion

The owners are really nice and they did a great job on my wife's rings. They are easy to work with…read moreand they did the work in a timely manner.

This is an outstanding place for watch repair and battery installation…read more I brought an old Swatch here for a new battery, because I somehow cross-threaded the access point. These guys installed a new battery within minutes. Because they have a great reputation for watch repair, I also left my 30-something-year-old Tag Heuer in their care for a total rebuild. This was a wedding gift, and it is the most prized watch in my collection. The watchmaker here did an excellent job, and even did a pressure test, which is vital -- but not commonly offered with many watch repair services. They offered to replace the band with an in-house version and ultimately a Tag Heuer version, but I declined because I can replace it for a lot less money. I was also hoping they could replace the dial to no avail. Still, these folks know what they are doing, and I plan on giving them plenty of business moving forward.

This is a great locally owned shop. The owners offer a really cool variety of inventory that ranges…read morefrom utilitarian field watches to dream watches you can pass to the next generation. I've used them several times for band adjustments and batteries. Every interaction with is professional and fast. I made my first but not last watch purchase today. Thank you for operating a cool small business.

I would like to recommend Acori consider some updates in…read moretheir store. Visited during Shop Hop after a few years & was again hit w/the same old moldy smell in their store. It wasn't pleasant & definitely not inviting. Would like to support local businesses but they need to make some changes & update their store atmosphere!

I had two rings resized- a second time for each as my knuckle is getting bigger. Chris showed kind…read moreinterest in getting the new size just right. I use Acori for all my jewelry repairs, like the in-house work and the courteous service.

Thomason's is a wonderful family owned business that we've gone to for many years. Their prices are…read moreexcellent when compared to others. The main thing I love about Thomason's is the friendly, knowledgeable service. I trust them and that's not easy to find these days.

Thomason's has been in Pasadena for as long as I can remember. I bought my wife's engagement ring…read morehere and I would trust them for any jewelry needs. Staff is professional and thorough. These guys are top drawer!