Only writing this because i have never experienced this type of service at any Cold Stone Creamery…read morebefore. I went in Sunday, Nov 19, 2023, around 5:25pm.
2 of the 3 workers that helped us out were great! They were nice and they asked us about lids and if we wanted anything mixed in, etc, they typical questions you normally would ask a customer. But one of the employees, didn't catch their name, but has jet back hair and bangs, that specific employee was not friendly.
I had asked since we had a big order, that I'd want lids on all ice cream cups. That employee wasn't there to hear that, but when that employee handed me my nieces ice cream, which was a very simple order of Oreo ice cream with sprinkles, the sprinkles were not mixed in (i was going to let that pass since it was just sprinkles) and there was a spoon in the ice cream. BUT here's the kicker, i said "oh actually I'd like a lid please." the employee gave me the lid, so all is great but to my surprise, the now dirty spoon that was in the ice cream, ended up in our bag with all other ice creams. Getting the bag dirty. So that's the first thing that happened.
Secondly, i ordered mint and sweet cream with gram cracker pie crust and COOKIE DOUGH, as you can see by the picture no part of my order was mixed, not the ice creams or toppings. I was going to speak up but i assumed it was going to get mixed because why wouldn't it? The employee never asked if i wanted it not mixed. So i just think it's crazy how a big chunk of cookie dough on top of ice cream is okay, knowing i didn't specify that i wanted it that way.
What honestly set me off on even wanting to post on here is that i thought she had given us 5 clean spoons, but no, she gave us the dirty spoon and not even an extra clean one. I am also surprised that the 2 other employees that helped us out didn't notice that, they weren't busy at all at that moment.
Overall, I'm just confused on how that's okay? So, i hope a manager or the owner of the Madera Cold Stone sees this, just to remind their employees to pay more attention. I know it's just ice cream but service does matter :)
