First I'd like to say, "Sorry, this review ended up so LONG"
I do love the Acai bowls and usually get one at least 3 times a week. I usually go to this location on Eastern, but in the last few month I go there less and try to go to the other locations or just went to Tropical Smoothies which I love but they don't offer any type of bowls, which I have mentioned many times that they should start.
Usually the staff are so friendly and accommodating, no problems. But on this one visit, I mention to the staff after ordering, that if the banana is old or over ripe please don't use it, cause the last couple of times when I got my order the banana was horrible and it killed the whole enjoyment of my bowl... the lead's response was "we have no control on the banana's, that is what we have". that simple upset me, and I said "yes, you do have control, you simple don't use it." "Why would you even put a over ripe banana" Then to top it off I ask to see the banana cause the peel was dark, the girl making it shows me, and I tell her "okay its looks good", then as she is finishing it up, and her HAIR goes in the bowl, cause she doesn't have it up, so I tell her "your hair just went in the bowl....." then I tell her, that I don't want that bowl, to please make a new one... all the while she is making faces and rolling her eyes, in the end I get my bowl and my twist and leave, not happy with this experience. I stopped going to this location for a few weeks. Needless to say, I did start going again, drove off a few times when I saw the same girls working....decided to try and give them a chance again, go in and watched every move has she made my bowl, and she had her hair up, but still did not use gloves during the whole process. Tonight I went in again, and when I ask to see the banana, again she made a face, when I got the bowl she asked if I need a bag, I said no (cause I wasn't getting a twist just the bowl), and I said to her, " you really should put your hair up", again I got one of those looks. and left, as I was driving off, I decided to go back and get there names cause I felt I needed to do the survey this time. When I went back I asked for their names, and of course now they wanted my name which I gave them. She wanted my number but because I knew I was going to do the survey, management will get the review report, that provide all the contact information. Haleigh (who was the Shift Lead - receipt says her name is Marian) and I spoke a bit, where she said "they been trying to accommodate me", if she knows the problem why is Lexi still not using gloves or have her hair up where it is not hanging where it can get into the our orders. she said she would start having her put it up higher.
So much more was said, but this is long enough as it is.....
I wonder what I Department of Health would is it the rules or is Jamba and exception here in Vegas?
I always watch what happens when my order is being made, since returning to this location. read more