LOCATION: 5 stars
SERVICE: -8 stars
FOOD: 5 stars
I've been here a handful of times, every time has been pretty standard, but this last time over Labor Day weekend solidified the horrible service and inexperience staff that works here. And I just have to write about it. (I hate being spiteful and only writing terrible reviews)
We walked in expecting a bit of a wait because of the BOGO offer for juices and smoothies. But we didn't expect a half hour wait from start to finish. So, they have a line, I get it, I used to work at Starbucks, I've seen longer lines and shorter wait times. Hear me out:
There are about seven parties ahead of us, waiting to order at the register and about five parties waiting for their orders to be fulfilled, and about five workers. One at the register taking orders, one making drinks, and one calling out drinks........
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Oh yeah, and two more that were... doing busy work. Wait, what?
I'm not self-entitled (I know, giving a disclaimer means nothing. LOL) and don't have to be waited on hand and foot, but why are there three people doing busy work when there is a line to order drinks and a line waiting for drinks? About three parties ahead of us order their drinks before the Team Leader pulls the ONLY cashier person off to restock carrots, apples, and oranges (OH MY!). But she doesn't have anyone take orders in her place So, we're stuck waiting for the cashier to come back from about five minutes of restocking and cleaning the back counters. We finally order after fifteen minutes of waiting in line.
Now, we wait for our drinks...
As the Team Leader makes a few drinks, she leaves the floor along with another person. Um, where did she go and why isn't anyone else making drinks and filling orders? I'm all for obeying California State Law and taking your mandatory breaks, but have someone else making drinks, if you're leaving the floor. Even a wrestler doesn't leave the rink without tagging in a replacement! While the blenders have stopped, and the person calling out drinks aren't calling out any more drinks, she's at a standstill. She's not sure what her new responsibilities are. It's not her fault, she may be new and not know how to make drinks, but I refuse to believe that there is not another person amongst the five that doesn't know how to make drinks! (Did that sound right? I felt like there were too many double-triple-quadruple negatives) After a couple minutes of no whirring blenders, a guy emerges from the back room and jumps on making drinks! Hooray! As he's making our drinks, the Team Leader walks back out of the back room ON HER PERSONAL CELL PHONE. I mean, I may not know any better, Jamba could be using cell phones to communicate business now. I'm not one to judge business dealings.
Finally, our drinks are called... but they were made by the cashier and the guy. Wait, who's taking orders? Again, no one. Vicious cycle for this store.
Our drinks came out perfect, though. So, they've got that going for them. But it just took half an hour to get them, when corporate standard is supposed to be about seven minutes, ten minutes is considered pushing it, according to corporate standards. I'm realistic, I'll give them fifteen minutes, but half an hour to get in and out of a Jamba Juice (a fast food establishment, let's be realistic) that is moderately busy. Now that's a little ridiculous. read more