Unfortunately my experience at Jam Time was not so pleasant. I am giving it 1 star only because the idea is great. However, the set up, safety, cleanliness, & professionalism was disappointing. I brought my 21 month old daughter in for a trial class. The "receptionist" barely acknowledged me. I had to ask her what I was supposed to do! Not a good 1st impression to start. Then I was hesitant wondering if my daughter was going to make it to the classroom since the play area is first. Once we did make it into the actual class room my 1st thought was "this is small". Nothing was child proofed! My daughter kept going to the fire extinguisher because she was able to open the door (a little duct tape goes a long way!), plugs were not covered, there was water in glass bowls & vases up on tables that were not high off the ground. There was no secure place for paperwork, pens, phones, remote controls - that of course are what my daughter would rather play with - what toddler wouldn't?! When class started I started to wonder if we were put in the right class since my daughter seemed older than most of the children. Once the beginning songs & play stuff started there weren't enough of the items to go around. I wanted to encourage my daughter to join in but there weren't even enough items (sunglasses, eggs, pompoms, etc.) for me to have one to do so. After just letting her run around for a bit & do her own thing - while another child kept opening the class door - she found a bowl of water with toys in it & jumped right into it! It was funny & cute at first (you should see the picture I had to take!) but then I realized I didn't have a towel with me or change of clothes! I also started noticing hive like marks on my her & thought there is no way she's already catching something from this place! I took her out of the water & asked Mandy, the instructor AND owner, for a towel & can't even remember what she said, I just said I had to go, took my daughter & went to the front to change her. My poor daughter got stripped & changed right in front of a bunch of strangers. It would have been nice to be directed to a more private area (I'm sure there's a bathroom at this place with a changing table?! maybe?), Mandy ended up coming up & just saying sorry & that she didn't know what else to do or say. I suggested getting me a towel to start. After she gave me a hand towel she went back to her class. She knows she's not getting any money out of me so why bother, I guess? I started to shake at this point because I felt bad taking my daughter away from fun but I just didn't feel comfortable & after being treated so poorly, we had to leave. I wanted a bag to take her wet clothes home in & asked the girl at the desk to get Mandy again (since she was clueless) & by the time Mandy got there I just asked this other girl for a trash bag & told Mandy that one would've been nice. I left with my baby in just a diaper, wet clothes in a bag & her wet diaper & towels got left on the floor. Another class option wasn't even offered, a phone call or email later on wasn't even attempted.....not a professional way to run a business. I've been all over Metrowest trying to find the right fit for my daughter for a Fall program & this is definitely not it. I thought a franchise would be more likely to have this experience not an individually owned place. Sorry for the long, long detailed rant but it would've been nice to explain why I left all frazzled, if I had heard from Mandy or another employee I would've been able to say all this to her or someone else directly & not to the public. Good luck if you choose to try this place & hope you have a better experience. read more