In October 2025, I paid Betsie Bay Furniture $13,000 upfront for custom furniture. Nearly five…read moremonths later, the furniture had still not been delivered. After extensive attempts to resolve the matter directly with the store, I filed a credit card dispute for merchandise not received, and the dispute was resolved in my favor. After reading other reviews on BBB and Houzz, my experience does not appear to be isolated. Multiple delivery dates were discussed and/or confirmed throughout February 2026, but each date passed without delivery. Communication was inconsistent, and many calls, texts, and requests for updates either went unanswered or were met with explanations as to why delivery could not occur as promised. At one point the store acknowledged the delays, apologized, and offered a 20% discount, but the furniture was still not delivered and the discount was never credited. Delays can happen with custom furniture, but customers deserve honest communication, realistic expectations, and follow-through after paying substantial amounts upfront. I encourage potential customers to carefully review all available customer feedback before making a purchase.

My wife and I ordered a significant amount of furniture and furnishings in March 2024. After more…read morethan a year, we cancelled the last two pieces we were expecting. We we continually given wrong information about when items were going to be delivered with different excuses each time. While we are pleased with the furniture we received, the process was awful. It was the worst customer service I have ever experienced and a year later, we still don't have the items we wanted.

My favorite thrift store in all of TC/Leelanau! They price things to move. Even their "boutique"…read moreitems are reasonable and clearly differentiated from the rest of the stock. Great rotation of items, high quality and affordable. Very cutely merchandised and well organized. Staff is friendly, music is good, and they have fitting rooms! I have found so many wonderful things here--and donated many wonderful things as well. They're always busy, and deservedly so. Keep on being awesome!

This is definitely our favorite thrift shop in the state of Michigan!…read more It got 10 times better when they moved to their new location which gives them so much more room (though they could still easily fill an even bigger space!) It's been critical for us to clear out things we no longer need (or things that we never needed but were bequeath to us)! And of course we found Treasurer After Treasurer there, From kitchen tools... to blankets...to shoes...to jigsaw puzzles... small furniture items... The prices are beyond reasonable, and it feels good to know the money is going to a great cause. It's just fun to go here and look around, even if you aren't looking for anything in particular, because there's always something that you can't live without! Thank you, Samaritans closet, volunteers, and Leelanau Christian neighbors!

Wow, wow, WOW! We were looking for a reclining couch and were looking for a specific color. We…read moreknew exactly what we wanted, but needed help finding it. We also had a ton of questions, even up until delivery. Heather took us right to the perfect couch, and texted many follow-ups and calls. The delivery was handled with such care of our home and the installation was fantastic. The owner even reached out to us after hours about a voicemail that we left with detailed answers. From the moment we walked in the door to delivery, we had a wonderful experience!

Beautiful furniture. Great quality by Flexsteel, England, Ashley and more. Lots of Amish…read morefurniture. Mattresses by Sealy, TempurPedic and Stearns & Foster. Great locally owned store.

Very high quality furnishings, lad named Connor helped me pick out a fantastic dinning set, would…read morerecommend to friends and family

They specialize in Scandinavian furniture, which is refreshing from the local Art Van, and some…read morenice wooden pieces (desks, tables, chairs). They also had a lot of 'cash and carry' pieces. Overall, not as expensive as I thought it'd be.

Nice furniture store with lots of custom options. Prices for Flexsteel pieces aren't the best in No…read moreMI but the excellent sales staff might make up for it. Lots to see, the store has 3 floors of options.

As an artist and a photographer who loves international films and culture and who has spent the…read morelast 20 years living in either NYC or Southern California, it was a tough transition to move to Northern Michigan (no museums, few galleries with and small downtowns.) As someone who has lived primarily in apartments, when my wife and I recently moved into a house in beautiful Harbor Springs, we had design and remodeling on the brain. (We had been absorbing HGTV and Interior design magazines for over a year before the move.) For full disclosure's sake, my sister is an employee at Reid Furniture but I hadn't really been in the store before returning to Michigan a month ago and her and I never discussed her job much when we talked (we had busy lives and hadn't kept in touch as well as we should have.) At 41, I have never owned nice furniture and when you live in apartments and move a lot, it all becomes kind of disposable (which is ironic because I bet I have spent more on cheap furniture that broke and wore out and that I discarded, than had I just saved for quality stuff.) All I can say is that now that we have settled down in the area, I will never buy cheap stuff again and I will never purchase home decor from anyone but Reid Furniture again. Wow!!!! This store is like a museum. It is endless. When you think you have seen everything, you learn there is a lower level filled with more rooms, beds and more. There is an upper level filled with Coastal themed decor, followed by rooms that made me feel nostalgic for NYC again (the Rat Pack themed room and the King Kong and Audrey Hepburn art are on my list of "wants.") Item after quality item, room after themed room, and couch after bed, after dresser after lamp and art, Reid Furniture is infused with style, culture, and energy. It is ironic that a store I never would have visited in my younger years is one that I can't wait to return to with more money (not that it is expensive at all, as I was quite surprised that so many items were much lower than I anticipated they would be.) I always suspected my sister Amber was a good salesperson but like me, she sells from the heart and ensures that people get quality and a product that actually fits their lifestyle. Observing the other staff members during my visits reminded me of an earlier time when customer service mattered. Every customer is greeted like a friend, and leaves feeling like family. So, I'm the kind of guy that will pick the first thing he sees without a lot of contemplation because material things and shopping don't matter as much to me, and my wife and I needed a couch. We decided on a small one that seemed decent enough but Amber broke down what our needs were for space and comfort and made us consider our growing little one, and found us one that better suited us. Several hours later Reid Furniture delivery staff (the nicest guys I have ever met) delivered the couch and we were watching television like we had owned the most comfortable, beautiful couch for years. My wife and I have a running checklist of items we want to purchase from Reid Furniture and will NEVER shop elsewhere because not only is it a pleasure just to browse the store and to hang out with the warm staff, but it is nice to shop somewhere that recognizes the value of your hard earned dollar in relation to the level of quality and customer service it buys. I love Reid Furniture and I love that it is family owned and that is has been in business since 1927. I also love that it is in beautiful downtown Petoskey and that by spending my money there I am supporting local independent businesses. If you have never been in, go asap and if you have been in but not in awhile, get in there because new items are brought in regularly. Reid Furniture has a hometown flair, wonderful customer service and atmosphere, but boasts an international culture and flavor and a style and aesthetic equal to the best interior designers.

Service is phenomenal and the prices are unbeatable. I love this place. Has a large selection and…read morequality locally made and some things are shipped in also. I am so happy to have found them. I bought a beautiful bedroom set and dining set. I'll post pictures when I get everything. They will also deliver and set up for I think a very reasonable price. They have opened a store right in Grayling across from Kmart and there new address is 2436 s. I75 loop There new number is 9893449191

Update to my review: We took the bar stool back into the store and were able to locate one that…read morewas a fairly close match to the ones we already had, so they agreed to do an even exchange for us. We were satisfied with that resolution. They also repaired the logo on the headboard so that it straightened out, so we are satisfied with that as well. I have revised my rating accordingly.

This is a charity organization that takes furniture, household goods, pictures, lamps, clothing and…read moremuch more. You do need to send pictures of big items you want to donate.

New Beginnings Thrift Store Review…read more I really wanted to like this place, but unfortunately, it misses the mark as a true thrift store. Prices are VERY high--often at or even above retail for many items, which defeats the purpose of shopping secondhand. You're better off buying brand new in some cases. The selection of quality items is meager, with most of the inventory being either outdated, worn, or simply overpriced for the condition it's in. It feels more like a boutique trying to cash in on the thrift trend than a store genuinely serving the community with affordable options. If you're looking for real bargains or hidden gems, this probably isn't the place.

Eh, not what I expected. Cute but extremely overpriced like a boutique and unorganized to look like…read morea chic antique store. It's ok if you're looking to kill a few minutes and the proceeds go to a wonderful cause but that's about it.

I love that people donate upscale anything to help raise money for our local humane society…read more There's so many unique treasures to found. If you haven't been in, it's a must! the staff is helpful, nice and the store is set up well.

Very good love the place lots of cool stuff. It was getting close to closing time and the people…read morethere weren't being very cordial you could tell they wanted to leave especially One said she has somebody who doesn't like to wait at home for her. I'm like what the heck? I'll try and remember not to show up before closing time. :0

Once again, I had the best experience at this unique store. It's a great…read moreplace to find gifts, home furnishings and even something to wear. Everything is unique and never the same. The staff is very friendly and helpful. It is just a feel good experience to step through the door. I will make it a regular stop in Traverse City.

Rude workers with awful attitudes. My husband and I found a beautiful piece that we loved but…read moredecided to pass on it because of the awful customer service experience

Amazing selection of beautiful salvaged pieces. Extremely friendly and helpful folks on hand to…read morehelp you find the perfect piece!