The service here was amazing friendly staff didn't take long to get a gun would come back to…read morepurchase another gun

As a store it is pretty good as for stock and variety. However the mgr named Emily is a very young…read moreimmature individual with a very fowl mouth. She treats her workers awful and talks down to them like they are dogs. She seems to be on a power struggle and it's obvious that it is her age and insecurity. I know that finding employees is hard as no one is willing to work but she is what I find the bottom of the barrel. On another note the customer service at the front of the store lacks. Mostly on there phones and talking instead of doing there job. I have been there on many occasions and it never is different. I will not return I will be going to Dunham's or Cliff's in Clare. I can't stand by and watch her treat people with this disrespect.

Horrible customer service. I've been shopping at AEO for 25 years. I've spent so much money, for…read moreme, and for my kids. I've always shopped at AEO, but I'm particular towards excellent customer service. I will not shop at this store again. During COVID, I had a pair of shorts that I held onto to return, knowing their return policy IS golden! Not happy, return it, no questions asked! Well this store operates differently. A company with a revenue of 4.3 billion, refusing to return a $29 pair of shorts... I was given the runaround for 15 minutes, then told they were not defective and to iron them. She told me to return them online. Ridiculous... Turns out it's not the company, but this particular store. I already received a free return label from the company that I spoke to before going into the store (40 minute drive), after calling the store and being told they'd "take a look at them?!?" The company told me they should return it, because of policy, and if they didn't to please call back Monday to be connected with headquarters! Anyway I will be calling headquarters Monday and reporting this store. I would've returned it and received my refund by now, sending it in. I'd be very leery of shopping at TC AEO!

Disappointed in the marketing route now. I will not be back buying the clothes since they have made…read morea choice to get rid of the Eagle that was embroidered on items. Now the clothes look like generic cheap stuff you can buy anywhere. Customer service was good just not happy with the marketing decision. What's the point in paying so much for something that you have no idea where it was from.

M22 store in downtown Traverse City is awesome. We were instantly greeted by a friendly employee…read morewho chatted it up with us for a minute! Super welcoming. Dogs were allowed - thankfully, mine needed a moment of some air conditioning & a cold drink of water (available a few spots located through out the establishment.) We grabbed our favorite items; tshirts, koozies, stickers, etc & headed up M22 north for some good eats, views, memories. It's a must- stop here and represent!

Very sleek store. There are two sides full of clothing, stickers, accessories, and more. The store…read morehas a nice atmosphere with good lighting, and there were quite a few staff members available to assist. Prices were on the higher side. It has a good location on Front Street.

Fleet Feet goes above and beyond what other shoe stores do to help customers find comfortable…read moreshoes. The salesman began by having me stand on a 3d foot-scanner to get a digital image of my feet. Sounds gimmicky, but it has practical value. The salesman immediately saw that I'd need support for the arch on the right foot. As a result, he brought a couple different inserts out with the shoes, so I could test them out when I walked around the store. Another thing: FF carries shoes in my size - 15. Size 15s are tough to find in stores. I typically have to order them by the mail. Since I can't try them on in a store, I typically have to send them back. Even better, FF had size 15 Hoka shoes. There's no shoe in the world that can make my sixty-eight-year-old feet feel completely comfortable. But Hoka shoes get closer than other brands - even the Pearl iZUMi and New Balance shoes I've had luck with in the past. Finally, FF's sales people are pros. They know their business. They're friendly and considerate. And they want to get a fitting right. They allow the customer as much time as they need to try on shoes, walk around, then try on other pairs.

I felt real welcome entering this store. Teri was great! I was on a mission for some shoes, after…read moreI gave my shoe size and style I wanted I was presented with some perfect options! I will definitely be back to buy some more shoes! Great team running this store!!!

I love this store. Conveniently located in the mall and there are usually great coupons if you just…read morelook. Wide variety of shoes and accessories. Staff go out of their way to help! A bit less money than you would pay at another retail with a great selection. Why not check it out?

Terrible experience. Staff glowered and avoided customers. I asked a woman who was working there if…read moredesert boots were in stock. Her reply was "I don't think we have anything here for you." She grimaced and looked away from me. I was dumbfounded. I don't think I'll return to this location.

Passing thru from Virginia to Harbor Spring with bikes on back of Porsche. Inadequate Thule bike…read morerack would not keep bikes secure at highway speeds. Henry & Alan went above and beyond to help get the right rack that could tolerate multiple bikes for long distances. These two gents are the best of Backcountry and Northern Michigan!!

If you're an outdoors person, then this store which is located right downtown TC is your paradise…read more They have everything and I mean everything from Black Diamond carabiners to Arcade belts. Shoot, you'll even find camping chopsticks. The staff is extremely knowledgeable, friendly, and outgoing. The other backcountry may have other stuff, but there's just something about downtown that makes you want to buy stuff. Check them out for all your outdoor needs.

Shout out to Fleet feet for solving a major shoe emergency. I had while visiting Traverse City…read more Needed to get some shoes fast and they hooked me up with a great player of on running shoes. Service was fantastic as was the selection would definitely go back.

Wow I am so incredibly impressed with this store! We came in to inquire about running shoes for my…read morehusband and Allison helped us right away. The process was seamless and it was just the right pace for us. Allison really knows her shoes and I can tell she is passionate about what she does. We truly felt the experience to be fitted for running shoes came with no obligation and we didn't feel pressured. This was a great experience and I will recommend this store to anyone I know in the market for a running shoe. The experience alone was well worth our time and money!

Haven't shopped here mostly because the owner makes zero to no effort! I have asked him on insight…read moreregarding skateboard wheels for skates, which honestly could be a big money maker, and he just tells me each time I should get online and look. Also asked him if he had any opinion on inside wheel vs. street wheels. Again, No effort. Shouldn't you know these things? Or at least try. Seems like a local joint within a super niche market, but from the comments below, this owner needs to get smart or lose out on potentially valuable customers.

Awful, tried going to this place to PURCHASE something and could not get in or out without stepping…read moreover folks that were in the $1 sticker bin. Had them all over the floor and they were sprawled out (mind you, this place is small). Seriously? Who runs a business like this? I returned to try to look again the next day, what do you know, the $1 sticker bin made it crazy to even Walk in! Let alone that I had to literally step over two folks to get out. Waste of time...