right before the first class, they sent a text message with a video link for us to watch. The link does not work. I sent a text back to them. They then sent us the correct video link. I watched that video while going to the school on our way. It simply shows that we need to drop off our little ones at the door.
Honestly, by that time I did not realize that it's any issue. We dropped our child off and asked him to follow the teacher. I was helping my son to take out the jacket. I was not inside the school but in front of the reception area. The front desk told me in medium harsh voice that we should not "put our legs" inside the office. We need to drop the kid off outside the door. I want to note that it was heavy raining that day and from their communication it was not clear that if they will help the child to take off the jacket.
Since then we just dropped off our son at the gate and left. But believe me, even though we are not getting inside the office, we were seeing that they were either very firm or harsh and telling other parents not to get into the office.
Something happened at the day before the last class, after which, we decided not to send our kid to this dance school anymore. There was a parent whose child was very young, younger than ours. The mom was helping the child to get in and was saying goodbye and took a picture of her. The front desk yelled at the parent and asked her not to take picture. The parent was nice and polite. She humbly said with a smile on her face that she was not taking picture of any other kids.
The parent just saw me standing outside, and told me, "not sure, why they get so upset, when we drop off our kids." I said, "I am also not sure." One of the owners saw us, jumped to us from far away and started yelling at us that we were being rude to the front desk. I just gave her a look and told her that "I was just standing outside and was listening to the parent. I did not have any interaction with the front desk." The owner said, "okay fine, then it was not you, but her...", she pointed at the other parent.
Then the owner started insult the parent. The owner tried to make a point that it's against their policy to let any parent to even get inside the office room, since there is not enough space for all parents to stand there. Honestly, I completely understand that. But the other parent just told the owner that if it was so, then this should have been communicated with us before our registration. The owner as usual, yelling, shaking her hands and told the parent that this communication was sent before registration.
Although it's not my headache, but I could not see the way the parent was treated. I just simply said the owner that "the communication was sent via text with a wrong link right before the class. So many parents may have missed that and the parent is right that we should have known earlier."
The owner pretended that she did not listen to me or I don't exist in that space. She was looking at her phone to look for proof to insult that other parent a bit more. The parent was very upset but she kept her voice calm but firm, was trying to show her concerns. The owner then threatened the parent to take her girl away from the class, the child does not need to participate, if the parent is complaining. The parent was still calm and said, she is not complaining, she is just showing the loopholes.
I then left that place. Me and my partner we both decided that even though nothing happened to us personally, but the way other parents were treated, it's completely unacceptable. We do not want to send our child anywhere where the bare minimum manner is not present.
Every parent has the right to normally pick up and drop off their kids in designated area that is convenient and comfortable for the kids. It's raining cats and dogs outside and they expect us to drop the kid at the door without letting us help the child with jacket - that's not acceptable.
P. S. My personal interaction over the text with this studio was very nice. And we didn't have any argument with the owner. But it's just that we don't want to support a business that humiliates other parents. read more