My mom and I are somewhat regulars and they normally do an amazing job, except IDK WTH happened today. I called them yesterday making an appointment for two people - manis and pedis. For some reason who ever answered the phone wasn't comprehending what I was asking. So that was already a bad sign right there. Showed up today and one of the ladies was like: "appointment for two one mani and pedi and one only pedi" In my I was like the fudge?! I made it clear over and over the phone: two people - one mani and pedi EACH b/c she didn't understand two people for mani and pedis the first time. So I explain once again: "No. Mani and pedi for 2 people" My mom and I both go and sit on the massage chairs and we're getting our toes done, which was fine. It wasn't until the third lady comes to me and tries to start to do my fingernails standing up. It was the most awkward position for her AND me. First of all, it was bad lighting and second of all how in world are you going to do someone's nail when they're half a body shorter than you are?! She started talking about me having bad cuticles etc and in my head, I'm like "why do you think I'm here?!" So I tell her, I'd like to have my cuticles trimmed and nails buffed. I want a manicure. Apparently, she thought I only wanted a nail polish? Like gurl!! NO!! I can do that myself. In fact my 12 year old cousin can do that for me FOR FREE!! (Esp. how the end results look). Anyways, bottom line is and excuse my language because I paid $25 for this gel manicure service PLUS tips (overall I paid $115 excluding tips), she did a shitty a$$ job. After buffering my nail, she didn't even bother to wipe off the excess skin/dirt and painted over that crap. Didn't even bother to use alcohol to sanitize it. Pretty much did it under 5 minutes and gave me a pathetic massage, all the while I'm still on that uncomfortable position in that massage chair. At least my mom had a better experience. They actually took her to the table to do her nails and spent a good 15-20mins. I was furious at what I paid for and what my results were. Painted all over my skin; it was messy, lumpy with air bubbles and whatever excess dirt was on my nail that she didn't wipe off, well yelp that was painted over. I dont know what happened today, but I was soo disappointed with my results. I wish I said something. But my inner Asian side decided to keep it in.
I won't be going to their service again after today. They knew that they were cheating me and still didn't even bat an eye. I gave them their tip and left. Never getting service from them again.
See pictures: It's as if a 10 year old did :/ read more