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Jade Esthetics By Krista

5.0 (1 review)
Open • 11:00 am - 7:00 pm

Services - Jade Esthetics By Krista

Manicure

Manicure and pedicure

Nail fill-in

Nail polish change

Nail polish removal

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8 years ago

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The Nail Lounge

The Nail Lounge

3.1(9 reviews)
27.0 km
•$$

I specifically booked a 90 minute appointment at The Nail Lounge to have my nails filled with…read moresomeone I felt had more experience. I had a special event that night and I wanted my nails to look good. The morning I arrived at 8:45 for my 9am appointment I was contacted through text by the salon owner, Jennifer. She explained that my technician couldn't be there due to reasons beyond her control and that a different technician could replace her at 9:30. My appointment went from 9:20 until 10:20, however, I was still charged for 90 minutes for a poor rushed job. I paid $110. I would've said something while I was there but I didn't get to really look at them until I got home. The chrome on my nails is already chipping on the ends, the French tips aren't on the whole nail and I could already tell the same day that some of them will start lifting within a week. When I contacted Jennifer to express my dissatisfaction she was defensive and rude. She claimed that I was undercharged and stressed that the technician's child was very ill, that the change was beyond her control and they were doing the best they could under the circumstances. However, at no point did she offer to amend my bill to reflect the shorter appointment time, the inconvenience of the last-minute change or the sub-par nails. The threads I've attached to this review show my conversation with Jennifer, the owner of the salon who contacted me that morning. What I didn't mention in these threads included here is that this has actually happened more than twice at this salon with me. This is only the second time my appointment was ruined for a special occasion. The first time was for my prom when I had a similar experience with my appointment being moved. I think it's important people see Jennifer's true colours which are clearly reflected in the manner she speaks to me through text. I gave Jennifer the opportunity to make things right before moving onto Google reviews however I'm pretty sure she blocked me and that text wasn't delivered to her. See texts...

Don't go here. They're rude and rushed. The owner is obnoxious. Engages in ageist treatment…read more Jennifer, the owner is rude and defensive to anyone that tells her they're not happy, especially younger customers who she thinks won't do anything about it.

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The Nail Lounge
The Nail Lounge - If you haven't noticed, Jennifer Drive is writing her own reviews for her business! That's laugh!!!

If you haven't noticed, Jennifer Drive is writing her own reviews for her business! That's laugh!!!

The Nail Lounge

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Jade Esthetics By Krista - othersalons - Updated May 2026

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