I love these ladies at this salon all so friendly and talented. Wouldnt go anywhere else !!!read more

Burnt my nice hair off. I had beautiful healthy hair, and this girl left my scalp burnt with…read moreblisters, peeling, flaking off, and my hair is falling out. I have called the owner several times and she won't pick up or call me back. Not to mention they ripped me off and charged me hundreds of dollars, it was an awful experience and will take years for my hair to grow back. Devastating.

Iris was super friendly and did an amazing job with services I booked! Heather and Alisha were both…read moreabsolutely wonderful and made me feel very comfortable throughout the appointment. I will definitely be returning and recommend this place and their service!

Eilidh was wonderful. First time on a back jet peel. I'll be x coming back regularly what a…read moredifference on my back. Feels so fresh. Many thanks Eilidh..

I've visited this nail salon three times (twice for gel X manicure and once for pedicure). The…read morestaff are all very friendly and attentive. There is the problem of language barrier but they still do a great job and the end product is always 10/10. The salon is very clean and they have a good number of pedicure and manicure stations. Depending on the type of service you want to get, you might be able to get away with going as a walkin (that's what I did for my pedicure and I only waited 5 minutes). For my manicure I was able to call in the morning and book for the afternoon.

sadly, i could not be accommodated...suffering from a nerve disorder, i cant use a drummel...just…read morepolish remover and a file.... i wanted a closer location, have had gel nails for 20 yrs plus... have stayed loyal to one salon in Nanaimo, prob now, gas prices, and other salons in other countries... Folks with afflictions need help too, sad they could not consider adding me as a client, as not using the machine adds abt 15 mins more, and my tips always reflect my gratitude and loyalty...

Great spa! The staff are helpful and kind. The spa is super clean. It's a serene place to relax…read more They sell Glo skin care products! Good parking options. Good location. I'm a fan.

I had the face sugaring here recently and the service was actually great, but I only give 1 star…read morebecause my forehead broke out really badly the day after. I don't know what they put in it, i've never had a reaction like that to any skin care treatment before. I don't have sensitive skin, and my face has never had this many blemishes. It looks awful, and it was really disappointing because I did it right before my vacation. I wouldn't recommend the face sugaring, especially for first timers- also its not gonna take ALL the hair you want out but rather about 80%, there are spots on my face that the sugaring couldn't get so it's not worth the price. However, I give it 2 stars overall for their service and the leg waxing, which turned out pretty well.

I specifically booked a 90 minute appointment at The Nail Lounge to have my nails filled with…read moresomeone I felt had more experience. I had a special event that night and I wanted my nails to look good. The morning I arrived at 8:45 for my 9am appointment I was contacted through text by the salon owner, Jennifer. She explained that my technician couldn't be there due to reasons beyond her control and that a different technician could replace her at 9:30. My appointment went from 9:20 until 10:20, however, I was still charged for 90 minutes for a poor rushed job. I paid $110. I would've said something while I was there but I didn't get to really look at them until I got home. The chrome on my nails is already chipping on the ends, the French tips aren't on the whole nail and I could already tell the same day that some of them will start lifting within a week. When I contacted Jennifer to express my dissatisfaction she was defensive and rude. She claimed that I was undercharged and stressed that the technician's child was very ill, that the change was beyond her control and they were doing the best they could under the circumstances. However, at no point did she offer to amend my bill to reflect the shorter appointment time, the inconvenience of the last-minute change or the sub-par nails. The threads I've attached to this review show my conversation with Jennifer, the owner of the salon who contacted me that morning. What I didn't mention in these threads included here is that this has actually happened more than twice at this salon with me. This is only the second time my appointment was ruined for a special occasion. The first time was for my prom when I had a similar experience with my appointment being moved. I think it's important people see Jennifer's true colours which are clearly reflected in the manner she speaks to me through text. I gave Jennifer the opportunity to make things right before moving onto Google reviews however I'm pretty sure she blocked me and that text wasn't delivered to her. See texts...

This place is amazing!!!! The technicians are super friendly and they love to chat with you and get…read moreto know you- they build a relationship with their clients. Every time you go, you can be guaranteed a perfect set of nails and a great conversation!!! They have amazing prices and honestly even if it costs more than your usual place it's worth it for the quality of these nails. They are so diverse and I bet you could come up with anything and they'd tackle it! They have two tiers of techs by the level of experience, both are amazing! The atmosphere of this salon is welcoming and almost like family, if you come back after your first time I bet they will remember you and your story! I would recommend this place to everyone!!!

Left the nail salon crying and bleeding…read more I have never written a 1 star review, but I need others to be warned so as not to have the same experience. This is a barber shop that has bought some nail equipment but does not have the training, equipment, or skill to advertise nail services. They are clearly nice people who are well-intentioned, but past reviews are from before a clear ownership change and do not reflect current state. We requested two gel main/pedis. They started on the pedicure, and after one hour no nail polish at all had been used. They had only removed one of our previous gel polish and the other hadn't even had nails trimmed (and had no previous polish on). Knowing we didn't have much time left, we asked them to abandon our feet and begin on at least one of our manicures. Unfortunately, the manicure ended up being awful! The equipment was shoddy and the nail polish was very poor quality. Previous nail colour was still visible as it wasn't fully removed, the gel was clumpy/bubbled, and one nail was clipped on the skin and bled. Picture included. By the time we finished 2.5 hours later, we were incredibly frustrated. Then, they charged us $160. 30% more than we pay at a high quality salon in Vancouver, for literally no services being done to any respectable degree. $50 each for two pedicures that didn't end up having any polish applied (and my nails weren't even cut) and $55 for a manicure that no nail salon should ever charge for. They were kind people, but are offering services they cannot follow through on. If they had been honest, we would have saved our time and money. Learn from us!

great service and affordable price , the staff are very friendly and do as exactly what you wantread more

My technician was Ray. Honestly, the best foot and leg massage! The best pedicure I have ever…read morehad! He was a pleasure to talk to as well! I would definitely recommend and will be back! Thank you! Adele C.

As a first-time client visiting from The Mainland, I was in desperate need of some TLC for my feet…read more After checking out their Instagram account and reading reviews about Mr. Ray being gentle, I booked an appointment for a pedicure. Upon arrival, I was immediately impressed by how clean and inviting the boutique was. Aida greeted me warmly, and Ray welcomed me with a massage chair ready and waiting. I was offered a drink before being led to my seat--such a nice touch! I initially just wanted a basic pedicure to clean up my toes, but when Ray handed me the nail swatches, I couldn't resist choosing a colour. With so many great options, I had a hard time deciding, but Aida, Ray, and the other staff were incredibly helpful in picking the perfect shade. The Deluxe Spa Pedicure included nail shaping, cuticle work, a scrub, a leg massage with hot stones and nail colour. While watching Aida work on another client, I noticed they received a paraffin treatment, so I decided to upgrade to the "Queen" Pedicure. I'm so glad I did--it was absolutely worth it! The service at this nail boutique was exceptional. The staff genuinely cares about their clients, and Ray worked efficiently without compromising quality. He was personable and made the experience so enjoyable--I truly lost track of time during our conversation. I will definitely be returning for my next pedicure. Thank you so much, Mr. Ray!

Krista's Esteticiam services are wonderful. She has many years experience and I come out of there…read morefeeling confident and very, very satisfied with her work. Clean, comfortable and professional setting makes you feel welcome and calm.