I've visited this nail salon three times (twice for gel X manicure and once for pedicure). The…read morestaff are all very friendly and attentive. There is the problem of language barrier but they still do a great job and the end product is always 10/10. The salon is very clean and they have a good number of pedicure and manicure stations. Depending on the type of service you want to get, you might be able to get away with going as a walkin (that's what I did for my pedicure and I only waited 5 minutes). For my manicure I was able to call in the morning and book for the afternoon.

sadly, i could not be accommodated...suffering from a nerve disorder, i cant use a drummel...just…read morepolish remover and a file.... i wanted a closer location, have had gel nails for 20 yrs plus... have stayed loyal to one salon in Nanaimo, prob now, gas prices, and other salons in other countries... Folks with afflictions need help too, sad they could not consider adding me as a client, as not using the machine adds abt 15 mins more, and my tips always reflect my gratitude and loyalty...

Very professional service Warm and friendly…read morePricing is closer to Vancouver pricing! Mani pedi is only $60.00 Good value

This place is amazing!!!! The technicians are super friendly and they love to chat with you and get…read moreto know you- they build a relationship with their clients. Every time you go, you can be guaranteed a perfect set of nails and a great conversation!!! They have amazing prices and honestly even if it costs more than your usual place it's worth it for the quality of these nails. They are so diverse and I bet you could come up with anything and they'd tackle it! They have two tiers of techs by the level of experience, both are amazing! The atmosphere of this salon is welcoming and almost like family, if you come back after your first time I bet they will remember you and your story! I would recommend this place to everyone!!!

I specifically booked a 90 minute appointment at The Nail Lounge to have my nails filled with…read moresomeone I felt had more experience. I had a special event that night and I wanted my nails to look good. The morning I arrived at 8:45 for my 9am appointment I was contacted through text by the salon owner, Jennifer. She explained that my technician couldn't be there due to reasons beyond her control and that a different technician could replace her at 9:30. My appointment went from 9:20 until 10:20, however, I was still charged for 90 minutes for a poor rushed job. I paid $110. I would've said something while I was there but I didn't get to really look at them until I got home. The chrome on my nails is already chipping on the ends, the French tips aren't on the whole nail and I could already tell the same day that some of them will start lifting within a week. When I contacted Jennifer to express my dissatisfaction she was defensive and rude. She claimed that I was undercharged and stressed that the technician's child was very ill, that the change was beyond her control and they were doing the best they could under the circumstances. However, at no point did she offer to amend my bill to reflect the shorter appointment time, the inconvenience of the last-minute change or the sub-par nails. The threads I've attached to this review show my conversation with Jennifer, the owner of the salon who contacted me that morning. What I didn't mention in these threads included here is that this has actually happened more than twice at this salon with me. This is only the second time my appointment was ruined for a special occasion. The first time was for my prom when I had a similar experience with my appointment being moved. I think it's important people see Jennifer's true colours which are clearly reflected in the manner she speaks to me through text. I gave Jennifer the opportunity to make things right before moving onto Google reviews however I'm pretty sure she blocked me and that text wasn't delivered to her. See texts...

Just wanted to update to note that despite my bad impression, I bought my mother and her sister a…read morepedicure here because I had a pedicure a few years back from here that was stellar. I figured I'd give them another chance. The pedicures themselves did, in fact, get rave reviews when I talked to them about it, but the service itself overall still disappoints me for two reasons. One, I deliberately picked the expensive pedicure, and when my mother and her sister called to book, they weren't warned not to shave their legs beforehand. Therefore they did, and therefore they didn't get the salt scrub that was included with said pedicure. Two, this place *again* tried to rebook *on the day* of the pedicure. My mother wasn't home and they ended up having to fit them in, but really! It seems to show a poor lack of organizational skills in general.

I've found the staff to be very professional and friendly. Lisa has done fantastic work on coloring…read moreand cutting my hair, the receptionist is always very nice and quick to figure out how to help, and the spa staff do really nice work. I've suggested Urban Legends to friends and family and everyone has been happy with their experiences.

Lindsey is always friendly and welcoming! She does an amazing job, excellent quality and service. I…read morehighly recommend her!

Very professional service, quality work, good prices, flexible! Never have to wait long, even when…read morejust walking in...

I find the staff friendly and prompt and the facility clean and comfortable. The prices are decent…read more Baily takes care of me and I've been happy with my cut and colour.

I've been going to this salon for years and can't recommend it highly enough…read more I was looking for a men's barbershop but decided to give this a try and I couldn't be happier with my choice. The owner Victoria, is attentive and listens to preferences while offering helpful suggestions. Hands down, this is the very best Salon in the Parksville area for men to get a 'barbershop' haircut. While I don't have personal experience, lol, they appear to have a steady clientele of services for the ladies. Well done, Victoria!!

When I moved here, I was nervous about finding a new place for sugaring. Katie was recommended to…read moreme by a friend, and I have been talking her up to anyone interested in trying it out. If time allows, she will offer to stay late and do a clay mask for any ingrown hairs (typically one should book that in advance). Her natural ability to keep a conversation going is a great distraction from a not particularly relaxing treatment. That being said, her technique makes it as quick, easy, and painless as possible. I haven't had any other treatments from Kiyo, but their accessories are cute and they always offer a cucumber lemon water/coffee/tea! Side bar: the prices are much more affordable than in my hometown, which is a bonus.

Great spa! The staff are helpful and kind. The spa is super clean. It's a serene place to relax…read more They sell Glo skin care products! Good parking options. Good location. I'm a fan.

Had the Japanese head massage asked for a gentle massage ended up with bruises all over me she was…read moreso aggressive left my scalp raw in my arms and bruises, even after I asked for her to be gentle. Several attempts to contact management never heard back sent photos and e-Mail nothing from management

For the price it was just okay, would not go back. There was a bunch of people sitting behind the…read morefront desk having a conversation that felt like maybe it should have been in a staff room or something. The lady who did my pedicure was late and no one said anything. They make have you put in your birthdate and we went on my birthday and it was not very special. I have taken my mom for her birthday other places and they usually do something nice. The mimosa was not made with real orange juice and we paid $10.50 for it. The pricing also did not seem very transparent.