They scraped the shit out of my rims and they did nothing to resolve the issue (They said they'd fix it and never did). Their communication is horrible, they should be reaching out to me, not the other way around. Now im having to escalate the matter. read more

Never a good experience when i come. Multiple family members experienced same thing. Never does what he says and always giving the run around. Car was sitting in shop for almost a month and has told me multiple lies the he was working on it and never touched it. read more

my driver was dropping a truck off at the firestone location with one of our tow trucks and while he was outside walking bck to the towed truck one of the mechanics was driving a customer vehicle into the shop to do repairs and backed into my driver. he was not majorly hurt but had to take a few weeks off from work for his back to heal i contacted the manager or owner of the property to let him know of the situation and told him out of respect for both our businesses being in the same field of work that we would not pursue a claim with the insurance or look for any major compensation. the subject on the phone was initially coperative and i explained that if he could simply just cover the 3 weeks payroll for the driver while he recovered its would all be ok. he said he didnt have a problem with that he just needed to talk to his partner and he will let me know the following day. well the following day he never called back so i called him the day after and he said he forgot to talk to him thanksgiving came so i waited a week called back and he said he will talk to him that evening waited a few more days and then called back at that point he said he didnt have time for this nonsense and to do whatever you want. so this is step 1 next we will call the franchise and see where we go with them and go from there. anyone going there please beware of their business practices and go anywhere but here for work if you can UPDATE!!!! NOT AN OFFICIAL FIRESTONE AS PER FORESTONE CORPORATE!!! USING THE LOGO AND NAME FROM WHEN IT USED TO BE A FIRESTONE AND FRAUDULENTLY MAKING YOU THINK YOUR DEALING WITH AN OFFICIAL FIRESTONE DEALER AND CREATING A FALSE SENSE OF TRUST!!!!!!! read more

After researching prices online I realized that he Overcharges BIGTIME for parts and labor, very slippery when it comes to pricing, prepare for MAJOR sticker shock when you receive the bill without proper breakdown..AVOID! read more

I have been going to Firestone in Jackson since I moved here (7 years). Always a good job for a great price. Just had an oil change and an hour of labor for $215 at 140 an hour. My Honda dealer is still only 120 and they do incredible work. This shop, not so good... Owner also had a bad habit of saying he was going to call you back and never called back. Had to track the owner down to get my car picked up otherwise I wouldn't have a car till they opened on Sunday. (They are closed on Saturday) Going to take my car elsewhere from now on. read more

Quick and cheaper than the Costco membership deals! Would definitely recommend for any of your automotive needs.

I have been going here for the past 10 years and can't say enough good things about them. They do great work for a fair price. And they go the extra mile to provide excellent customer service. read more

What kind of a business that services cars and sells tires is closed on Saturday when 90% of America works M-F. I was a loyal customer for more than 30 years, but no more. The new owner is not sensitive to customer needs. read more

We had a flat tire on I95 after our call Jackson Firestone had us back on the road in about an hour. He had his mobile service come out, replace the tire and get us back on the road. We greatly appreciate the great and timely service. read more

Had several valve stems replaced over the years each time the repair was made while I waited. Great service

This Firestone repair shop is very friendly, very honest and very knowledgeable in what they do. I have been ripped off at other establishments telling me a tire can not be fixed and sold me a new tire. I told them I wanted my old tire back and they gave me a hard time. I found later on that tire can be fixed. I highly recommend Jackson Firestone due to their honesty and friendly service read more

Had oil changed 10 months ago. wife does low miles maybe 5000 miles a year.. Place had special but when said and done they took me for 34.99.. Outrageous bate and switch IMO.. Well I did her next oil change only to find out two clips missing on wheel well shroud. This car has never been to any other place for oil changes but me, and that one time to firestone. These clips allow access to the oil filter. Took car back just to inquire about the clips and if I can get them back. By chance they had them in a tool box or somewhere. Well the conversation quickly escalated to the owner, I would assume wayne bryant, to asking me to leave the office and never come back again. He got rude and defensive at the thought a customer would come back asking for two clips that his tech clearly forgot to reinstall.. Mind you I was calm as can be but this guy wayne was rude, arrogant, and ignorant to what I was saying to him. I guess he felt offended. He must be stressed out that all his bays were empty and 4 guys were sitting around doing nothing... He probably does not have any business because of him, and him alone. I just wanted my two clips that clearly his business did not reinstall, but he turned it into a big ordeal to turn it around like I was the bad guy. Hey wayne, sorry I didnt notice the clips gone till 10 months and 5000 miles later, but this car has only been serviced by me. The one time I took it to you was for an 19.99 oil change special that turned into a 34.99 oil change... Because of that I would never go back... And because of your attitude and an attempt to throw me out of your business, for just tasking for a part back thats my property, I now feel obligated to go to every review board I can find to tell my story of your unprofessional and rude attitude.. Do you think I would waste my time on two $4 clips going to your business to get them back just for laughs? I did it on principle because of sub par service from your company.. Just look up retainer clips for nissan wheel well.. Its a universal fit.. Then you rudly went in the back, told your tech to get my car off the lift and for me to get out and never come back. Then you told your tech to tell me they didnt have foreign retainers and only domestic is why I didnt get them back.. What I joke. So I left without my clips and a memory of this rude obnoxious man that will last in my memory for a long time.. I feel sorry for you wayne, and the poor yes men you have working for you.. A professional business would have said , " Im sorry sir, why dont you get the parts and comeback with the receipt and we will take care of it" You were very berating to me and I didn't appreciate it.. read more

Mechanic is a total misogynist. He tried to charge $200 for air conditioner dye and spoke to me like I was a 3 year old. I'm car savvy enough to know when someone is trying to rip me off. Unless you have money to throw away, do not go here. read more

I can honestly say that after years of giving this shop my oil change business that I will not return. The owner made every excuse in the book to cover up for his staff's inability to identify an issue with my car. They charged me an extra $10.00 because I have a plastic cover that must be removed to perform an oil change. That same cover came loose less than a minute later after driving the car away after my oil change. It was dragging on the ground! I immediately brought the car back and they wire tied the cover. Upon later removal of the cover due to the fact that the wire ties they used were both thin and not what should be holding this unit on, I found that they had stripped the bolt that holds the back of the cover on! I went there on my day off to tell the owner about the incident, and he gave me every possible excuse about how these covers fail and that it is not his fault. He will not take any responsibility and he blamed the manufacturer, me, and everyone else. When you work on someone's car, you are responsible. END OF STORY. We're done. read more

If you want good service without getting ripped off go to Mavis. This joker wanted $200 to change 4 tires on a pickup truck and I brought the tires with me. I went to Mavis and it was $19.99 per tire instead of $50. I guess I know where to go from now on. I was in the tire business 20 years and this guy was trying to tell me the size of the tire was the issue. Another scam artist read more

If you go here get an oil change and possibly Tire Service and leave it at that. Do not have extensive work done on your car. Wayne comes across as a pleasant individual but he quotes one price and charges another, then pretends he didn't remember the original quote. After nearly $2,000 of work on my car I landed back in the shop 2 days afterwards for something that he said was fixed come to find out he put a bad part in and blame the manufacturer of the part. 10 weeks later I was back in the shop for something he guaranteed would last at least a year. Then he charged me again for that and overcharged me to boot. He quoted one price on the phone, I authorized that price and when I went in he charged a different amount to my card. I will never go back there again and I will make sure to advise my friends and family. Beware. read more

Don't ever go to this pathetic excuse for a car repair garage. They installed an air conditioner in my Ford f150 it lasted 1 month and broke down in 100 degree heat. When I tried to get a refund the owner started cursing me out over the phone and refused saying it was my fault. read more

I am a stickler when it comes to mechanics. It takes a while for someone to earn my trust. And Wayne, the owner, has done that! He has saved me money on different repairs every chance he can. There was 1 time, he told me: "Don't pay me to do this, their is a recall on this item from the factory. Call the dealer, tell them this, and they will tie up your truck for a couple days, but it will be done for free. They will even give you a loaner vehicle while the work is being done." I did it, and he was right. This wasn't the only time he has saved me money. Wayne is very knowledgeable, and always strives to get me taken care of quickly whenever I bring in one of my 2 vehicles. If your looking for the $20 oil change, go to Jiffy Lube, but, If you want a company that knows how to take care of your cars, go see Wayne at Jackson Firestone. read more

I should have put more weight in the negative reviews this place has received. I had taken one of my cars here a few months ago for an emergency repair and was relatively happy with the service and work done however we had a wildly different experience with the next repair we needed done. We dropped it off on a Friday night so they would have all day Saturday and Monday to do the needed repair and as of end of day on Tuesday they still don't have the part. I've never had a shop have such a hard time getting parts. When I called to ask how I knew the car would be done tomorrow since they can't even get the part I was snapped out by the guy who answered the phone and told if it's not done tomorrow they'll give it to me. Every time we spoke to any of the mechanics they were flippant with us questions how we knew what was wrong with the car and pressuring us for unneeded repairs saying they were "just looking out for us". My $350 repair has not ballooned into a $650 repair and has taken several days to even start. The didn't even look at the car until somewhere around 2 o'clock on Saturday which is why I think they couldn't get the part. Their call to us didn't come until after 2 when they close at 4. Heed the one star reviews and take your car elsewhere. After posting this review I called back to get more information on what was going with my car because at noon we were told the car was being worked on and at 2 we were told they were waiting for the part. I was told the girl we spoke to is young and that they had a lot of Santa Fes on the lot so she had no way of know which was mine. Seems like they should be able to ask and find out what car is being worked on. I spoke to Bruce and said they need to work on their customer service because after we dropped of the car everyone we spoke to was pretty rude and condescending, with the exception of the girl who gave us incorrect information. I complained about the misinformation and he then snapped at me about how they can't do anything without the part and once again got very rude with me. It was at that point I told him I would come get the car and he answered with that I could come get it but I wouldn't be able to drive it away. I pointed out that the car was driven there and asked what they dd that would cause the car to no longer run. He told me he didn't know that they pushed it into the bay and back out because it was leaking so much transmission fluid it can't be driven. I questioned him again how my car that was driven there to have a power steering fluid leak looked at not has such a bad transmission fluid leak that it can't be driven. He once again snapped at me and said he has way too many Santa Fes on the lot to know which is which. When we go there there were 2 in the lot and when we left he got in the other and drove off so he couldn't tell the difference between his car and one that was there for repairs. We were told on Tuesday at 5 that the part still wasn't there and when I asked how I know the part would be there Wednesday since they repeatedly gave me misinformation he snapped that he can't get the part any quicker. Please note that his comment states the part was there on Tuesday at 4. I called 3 times after 4PM and at no point did he tell me he had the part. We are taking it to another shop because I didn't want be without my car for an indefinite period of time which is why I told him I wanted the car. That would have been his opportunity to mention to me that he had the part. Seems to me his comment is just more "misinformation". read more

My steering wheel was perfectly fine only thing I needed was shocks never again will I ever use you guys I've used professional mechanics like I said family who own their own shops and have been working on cars for longer than you guys have been around read more

the most honest mechanics around, They do a good job and dont robbed you like the car dealers do...