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    Jack's Family Restaurant

    1.8 (5 reviews)
    Open 4:30 am - 11:00 pm

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    2 months ago

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    2 years ago

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    2 years ago

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    4 years ago

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    3 years ago

    We have taken out from there many times. It has always been great with very friendly staff.

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    Jack's Family Restaurant - Donna Coleman

    Jack's Family Restaurant

    (5 reviews)

    1 Star -- I NEVER leave reviews, but this needs to be said. Won't do right by the customer!…read more I don't usually make posts or reviews like this, but I'm honestly at my limit. Back in September, my family went to Jack's in Guin, AL and ordered a simple meal that should have been around $20. Instead, our card was charged over $100. Yes--over a hundred dollars for a $20 meal. Accidents happen, but what's happened after has been unbelievably frustrating. We've done everything we were supposed to do: * Spoke with the manager in person * Called multiple times * Emailed corporate * Filled out and submitted the forms (more than once!) * Even followed up again just to be sure And we have still heard absolutely nothing back. No update, no explanation, no apology, no refund. Just silence. In this economy, $100 is a lot of money--especially for families who eat at Jack's regularly like we do. We've supported this location for years, and to be ignored over something this simple is extremely disappointing. At this point, I've posted on Facebook and am leaving this review here because I want to be heard. I'm posting on multiple Jack's pages because I want action taken. I want my refund, and honestly, after all this hassle, coupons or something to make it right would only be fair. Jack's, please fix your system. A mistake is understandable. Ignoring customers who are trying to resolve it is not. Do better.

    Hands down, worst Jack's around. Literally never can get a simple order correct. And breakfast,…read morethey stop serving before 11 and their biscuits are tiny and hard. I go out of my way to go to Jack's in Hamilton.

    Jack's Family Restaurant - burgers - Updated May 2026

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