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    Jack's Family Restaurant

    3.2 (10 reviews)
    InexpensiveBurgers, Fast Food
    Closed 5:00 am - 10:00 pm

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    12 years ago

    Best chocolate shake, chicken fingers and biscuits anywhere. If you pass on any of the above you'll be sorry.

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    Big Daddy's Kitchen - Turkey wing

    Big Daddy's Kitchen

    (111 reviews)

    $$

    I will never support this establishment again. I placed an order through DoorDash for a salmon…read moredinner, two pork chop dinners, and a side of okra -- my total was around $85. When the driver arrived, half of my order was missing. I immediately called the restaurant, and the person who answered said my other bag was sitting there and they forgot to give it to the driver. I understood mistakes happen and simply asked for a refund for the items I didn't receive. He told me they would issue a full refund because "that's the right thing to do." He took my name and number and said he would call me back shortly. I never received a call. The next day, I went on DoorDash to request a refund for the missing items and saw a denied claim on my account -- one I never submitted. That means the restaurant had to have entered something on their end. I requested a review, and it was denied again. At that point, I had to dispute the full charge with my bank, which was approved. I'm not sure why I never received a follow-up, but this is completely unacceptable. I was only asking for a refund for the food I didn't receive. On top of that, one of the meals I did receive was missing a side, and the salmon was dry. Even if someone had called back and offered a replacement instead of a refund, I would have been okay with that. But no communication at all is poor customer service. I won't be returning, and that's disappointing because I try to support Black-owned businesses. This experience was extremely frustrating and handled poorly.

    I really like this place. It is huge on the inside and they have plenty of selections…read more I ordered the jerk turkey wings, mac, and broccoli casserole. Everything tasted great along with the peach cobbler and lemonade. I will return.

    Jack's Family Restaurant - burgers - Updated May 2026

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