Donuts were great, but walked in and paid for 2 dozen in a Saturday morning, got home and was missing 6 donuts. Clearly the guy waiting on us can't count. Super disappointed but decided not to make the drive back. Go early if you want a selection, by 10am it was minimal. read more

Sunday we placed an order, we waited over 30 minutes and Jacks didn't confirm my order. I reached out to Jacks and Jacks was stating that DoorDash was at fault for not calling them to confirm the order. The male that answered the phone laughed and stated that there were at least 6 other unconfirmed orders. Then DoorDash blamed the restaurant for not confirming my order, canceled my order and had me reattempt to order with the same exact thing happening. Now I'm out $68 until my funds are returned. Sloppy service. read more

DO NOT DOOR DASH HERE. i ordered a door dash order on Sunday December 22nd, 2024. The Sunday before Christmas. Had family coming this morning and wanted some fresh tasty donuts for them. I ordered 8 glazed donuts among a few others. I got 8 frosted donuts, 2 cake donuts of terrible flavor and 2 plain tiger tails. Like seriously? Who wants a super rich cake donut covered in peanutbutter and bland chocolate. Not a single guest wanted a donut. Had to throw them out and make breakfast for the family. Missed out on great family time stuck in the kitchen for 3 hours. Not to mention. And far far worse. JACK DONUTS DOES NOT SEAL THEIR BOXES FOR DOORDASH. So your food is completely accessible to the doordasher. Better hope they don't get the balls to touch, lick or spit on your food. Cause jacks cares nothing about its customers THIS MOM AND POP PLACE IS ALL ABOUT PROFITS. DO NOT WASTE YOUR MONEY. DONUTS ARE TERRIBLE AND THE SERVICE TERRIBLE. To many options in Westfield to go to a place that only cares about profits. Disgusting. read more

Jack's Donuts - Westfield - Donuts Near Me - Westfield, Indiana

Very Rude staff, expensive prices and mediocre donuts. Used to like this place, but seems to have gone way down hill under current 3rd generation ownership? Employees are very rude and unprofessional, poor customer service and experience. Asked if they had any specials for Small Business Saturday to encourage support from the local community and the employees responded that they don't do or care about anything like that. They then proceeded to overcharge me for a Jack's Dozen by ringing every think up separately. Managed and Ownership definitely needs to be more engaged to turn this place around. until then I will be taking my business to Titus for better donuts and friendly and knowledgeable customer service. read more

I never lead bad reviews on places, but please avoid this Jacks Donuts. Manager Kimmie Warner needs to learn how to talk respectfully to others. My best friend worked there for a few months, but eventually quit due to how he was getting treated. Never have I seen a manager talk so POORLY to her employees. Calling them a liar, saying she is going to "punch you in the face", She treated him like CRAP. The donuts are also made in a factory and transported over to the shop. They fired the bakers & are NOT fresh donuts anymore. read more

I wish they had more donuts to choose from but it was good little pricey though For coffee and donuts I was in about noon And there wasn't a lot to pick from read more

Every single time we go to this store they have closed early. We're not talking about 10 minutes, we are talking hours. We have seriously tried like 10 times. If you've taken your kids here and arrived to a closed store, you can save the Day by going into Kroger right next-door and they usually have donuts there in the bakery area. read more

Woke up super late on a Saturday, so when I headed to Jack's at 11:45am I really didn't expect much of a selection. I walked in and they had basically every donut I could think of (and a high quantity of each)! Since this was my first time there, I got a dozen so I could try them all. They were SO good! The price was about $11 for the dozen, so was super affordable as well. Will definitely be back! If you're not sure what to get, definitely try the chocolate/vanilla cinnamon roll! read more

Jack's Donuts - Westfield - Donuts Near Me - Westfield, Indiana

All i want to say about Jack's you get a nice size donut for the price... BUT i had saved one for the next day, i think it was a fritter kind and it was horrible reheating read more

Jack's Donuts - Westfield - Jacks - Donuts Near Me - Westfield, Indiana

Let me tell you!!!! This time I gave them 3 stars ONLY and ONLY because my options to buy @10am were very slim !!! So for my first time visiting that sucked . But the man who was working was super nice and super friendly, he didn't mind me saying whats this and whats that, and I appreciate it because I kinda annoyed my self BUT let's get to it. Store was nice and spacious, even tho I had minimal choice I got pretty much a dozen of 3 types of donut holes , a dozen of mix and match PLUS the sale dig treats so I got my dog a pig cookie. Now in my area we have a well known donut shop names Titus So I'm super excited to that this place WAS NOT !!! as expensive as my home town shop. I with tax spent $25 !!!! Wtf for basically 4 dozen and a cookie. That right there should make u wanna go. Now that I've had time to try the OMG !!!!! IM IN LOVE . The donut holes melt in ur mouth and even tho 1 was kinda Xtra sweet I loved it to. Worth coming back to get what I couldn't have !!! The donuts are huge !!!! read more

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So, I emailed Jack's Donuts requesting a call back from someone regarding being hung up on during my call about an incorrect order. Here is the email that I received from Nickole Patton: Hello; I received an email to contact you regarding the donuts Cathy packed up this morning? I'm not sure what else we need to discuss as we've read the yelp review and been on twitter. Unless you are 500% specific with exactly what you would like for a wow factor because our iced rolls are larger than most other items we can't nail an order that says iced and glazed variety. A full refund has been issued. If we could read minds I promise we would get it right. My only suggestion is be very specific in saying you want 3 dozen iced rolls/sticks and 1 dozen glaze or no glaze. We make every thing from scratch every single day...people aren't always 100% but as a customer neither are they always kind. I'm not saying you aren't I'm just saying...we are human and life sometimes gets to people and we are going to have moments. I always tell our staff we have the under advantage to a fast food or pizza chain because 1 time something isn't right at our store social media blows up, but the 10th time your drive thru order is wrong, nothing much gets said.... I am happy to hear you were offered to return to get what you wish, and since that wasn't an option, a full refund seems like a nice compromise for something that at that moment in time our employee couldn't fix. The only thing I can hope is the next time we nail your order for it's wow factor you were hoping for. What we hope when an order goes out the doors is donuts are fresh and taste great...hearing about the wow to us is a bonus. Thanks for all the feedback today on how we can improve! Cheers to a great night sir. Thanks Rather than contact the customer or even inquire as to the issue or try to discuss to seek a solution Jack's Donuts method is to say it is "my fault" and to be "more specific" next time (as if walking over to the case and saying take the bulk from here wasn't sufficient.) My issue wasn't the incorrect order. It was the method in which the resolution was handled. However, rather than contact me to discuss.....I get this. Way to miss the goal there Jack's. Sad. Go to a Chick Fil A and learn some lessons. Listen, don't assume. read more

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Donuts are huge and soft! Lots of flavors to choose from. They also have really good coffee that goes great with a donut. read more

Jack's Donuts - Westfield - Donuts Near Me - Westfield, Indiana

Went in to grab a coffee at 12:05. The woman behind the counter was VISIBLY upset to have customers in the store. She was grabbing the donut bag very aggressively, rolling her eyes and was just rude. When asked about coffee, she refused to make us a coffee, stating the store closed in less than an hour and the machine was broken down. The store was open for another 55 minutes. I agreed to just get two donuts. My gift card wasn't working, so again she was very frustrated. We left without getting anything. Very, very disappointed by this experience. If the store is set to stay open for another 55 minutes, employees should not be treating customers like they are a burden or inconvenience. read more

I feel like Jack's being open until 9pm is both a blessing and a curse. On the surface, I love seeing a donut shop open in the evening because I'll crave a donut all hours of the day, not just in the morning. The only problem is that I know Jack's has pretty good donuts ... in the morning. They just don't seem to hold over well in the case through the day. A handful of times, I've popped into this location after dinner at Red Hab next door for a dessert donut, and I'm always disappointed that they aren't fresh and seem dry. Probably best to stick to having donuts from Jack's as your breakfast. They're solid morning donuts. read more

First time coming today. Came around 1030 and they were out of many donuts giving them a very limited choice of donuts for sale (unless what was out is their norm). I really just wanted an old fashioned cake donut but they didn't have any. They had apple flavored cake donut so I tried it but it was too sugary/glazed on some parts and then dry on other parts. Their donut holes are tasty and cheap but also covered in the sugary glaze. I may try again but at an earlier hour or a different location. read more

Jack's is honestly one of my favorite donut shops. So why 3 stars you ask? Well, I went in for some casual donuts on a cheat day bc, heck donuts are fantastic...and who wouldn't want some of Jack's!? (: I ordered a few donuts as well as some donut holes - all of which were nothing short of complete heaven. So the part about 3 stars...I ordered 2 dozen donuts and only received 22. I admit that this is partially my fault for not double checking my order before leaving, but it's unfortunate that I didn't get what I paid for. Nonetheless, Jack's still has a special place in my heart...as well as in my belly, double chin, and back blub (; read more

jacks screwed up and gave me 100% wrong items if they did not havem cancel the order .i recived correct items. to recheck i asked the store to see if they were out, nope they had them on my call to ask why i did not get my order, they said it was a Door Dash issue when they filled the wrong items in the box not the dasher!they pushed DD was to blame! i did get a full refund from DD. so i asked how many they still had and ask them to hold 6 forme. they said it was a door dash issue and said "we WILL NOT PUT THEM ASIDE FOR MY ORDER FOR A REORDER!' ADDING THEY TURNED OFF Door Dash ordering system! adding this way we did not have to deal with orders so they just filled the box randomly even as they had many when the order was placed! (20 min before i opened the box to get what i expected. Westfiels location store. there are other places that deliver licj Krispy Cream Etc... read more

We love Jack's Donuts. Nothing fancy, no frills. Just damn good donuts at an affordable price. This is our go to donut joint on a Saturday or Sunday morning. The key is getting here early. They do sell out quick! But they are always baking all day so you might have to wait a bit if they are out of your favorites. Some of the donuts they sell are HUGE. Everything always tastes fresh, the people are nice and it's convenient to our home. read more

I have gone in there several times, mostly on Friday mornings. Seems that they do not have enough staff. There was a line at the door several kids and moms (school is out) and 1 lady doing it all. It took way too long. I will go back, but they have to speed up the line and bring in some help. read more

I never thought I would find a donut bakery that even came close to Long's bakery in Indianapolis. My boyfriend saw something online about a Jack's donuts opening right down the road, so we thought we would try it out. The donuts were huge and had so many options. They were very, very good. read more

Jack's Donuts - Westfield - Donuts as big as my hand!! Look at that yummy coconut! - Donuts Near Me - Westfield, Indiana

Missed our Jacks Donuts in Westfield so Much!! So glad your back Best Donuts!! Always fresh and delicious!!

My family loves Jack's donuts! They are so yummy and huge! Gotta get there early, as they are often busy on weekend mornings and sell out of the favorites. :) read more

You walk in to this "Jack's Donut" shop located off of Carey Road and SR 32 in Westfield. Upon entrance the place was clean and tidy (as I would hope) The donuts were fantastic as well. My reasoning for the one star is just the sheer costumer service. This shop lacks any form of management and/or customer service qualities that would EVER bring me back. There were THREE people working in the store and I was the only person inside at the time. No friendly greeting or smile, just a "what do you want" bluntly to my face. Now I know this isn't supposed to be a 5 star restaurant but for god's sake teach your employees how to interact with paying customers. This establishment is a shame to the good local business in Westfield. Go to Kroger a couple doors down for a better experience. Hell, go to the Donut Shop in Downtown Westfield, they have the best donuts in all of town. Don't let pow-dunk Jack's Donuts rob you of your integrity as a willing, paying customer. Their childish like way in responding to customer criticism is to blame the customer.. THAT IS ON THE LIST OF #1 THINGS NOT TO DO. Will not be returning and would recommend the community spend their time and money elsewhere. Disgraceful. read more

I went into Jack's Donuts in Westfield on 5/5/18 around 9:30a. They had a steady line, but moved quickly. I got two chocolate, yeast donuts, an apple juice & a coffee. My total was $9.14!!! I paid without questioning the amount and sat at the counter. As soon as the line slowed down I approached the cashier to let her know I was over charged & that the total before tax was $6.11. It was a struggle for her to process the refund! She called over another cashier who had to call someone from the back because they didn't know how to correct the mistake. In addition I ended up throwing away one donut because it was soaked in oil. It was as if the donut had sat in a puddle of cooking oil before being put into the case. It's doubtful I will return to Jack's. read more

These donuts are the best! I've been twice now, and the workers are polite and cordial. The donuts are soft and delicious. They can sit out for hours straight and still taste as good as new. There are many flavors and sizes to choose from, and they are definitely worth the price. These make Dunkin Donuts look like garbage. read more

I love their donuts!! Great variety and their cream filled donuts are amazing. Would and have recommend Jacks to anyone looking for great donuts. They have a great selection to choose from. However, they unfortunately don't have plain cake donuts. Would love them even more if they did, but besides that, Jacks is a great place for donuts. I always get excited when I see that purple box. read more

We went here on the day our favorite donut shop was closed. We ordered a dozen donuts however when we came home we were only given 11. They are ok but not worth the money. I'll wait for the days the other shop is open. read more

The shop is always clean and tidy. It's my go to place for hangover food. Staff is courteous and quick. Which is great because I don't want to spend all day on small talk. Give me my food and let me leave. read more