Cancel

    Open app

    Search

    Jack's Donuts - Westfield

    2.8 (31 reviews)
    InexpensiveDonuts
    Open 6:00 am - 1:00 pm

    Jack's Donuts - Westfield Photos

    Business Info

    You might also consider

    More like Jack's Donuts - Westfield

    Recommended Reviews - Jack's Donuts - Westfield

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos - Jack's Donuts - Westfield

    He claimed these were 30 dozen, 360, donut holes, I counted them out loud and there were less than 150.

    I went here to pick up 30 dozen donut holes for my graduation party. After paying, the box felt very light, so I checked and noticed the box did not have anywhere close to 360 donuts. After returning into the store and asking if there was another box, the guy running the counter became angry and told me that there were 30 dozen in the box, and refused to give me what I paid for. He then continued to be rude and combative to me, claiming I had smashed the donuts down to make it look like I didn't get enough. I did not receive the rest of the donuts until I took a glove and counted out the donuts in the box, where I counted 112 with only a few left, at which point the man threw a bunch of donut holes into another box and told me to take them and get out of the store and not to come back very rudely. I would highly recommend going to another location or another donut shop. I attached a photo of the first box that supposedly had 360 donut holes. This whole situation resulted in me almost being late to my own graduation party.

    Andrew J.

    DO NOT DOOR DASH HERE. i ordered a door dash order on Sunday December 22nd, 2024. The Sunday before Christmas. Had family coming this morning and wanted some fresh tasty donuts for them. I ordered 8 glazed donuts among a few others. I got 8 frosted donuts, 2 cake donuts of terrible flavor and 2 plain tiger tails. Like seriously? Who wants a super rich cake donut covered in peanutbutter and bland chocolate. Not a single guest wanted a donut. Had to throw them out and make breakfast for the family. Missed out on great family time stuck in the kitchen for 3 hours. Not to mention. And far far worse. JACK DONUTS DOES NOT SEAL THEIR BOXES FOR DOORDASH. So your food is completely accessible to the doordasher. Better hope they don't get the balls to touch, lick or spit on your food. Cause jacks cares nothing about its customers THIS MOM AND POP PLACE IS ALL ABOUT PROFITS. DO NOT WASTE YOUR MONEY. DONUTS ARE TERRIBLE AND THE SERVICE TERRIBLE. To many options in Westfield to go to a place that only cares about profits. Disgusting.

    Veronica P.

    Woke up super late on a Saturday, so when I headed to Jack's at 11:45am I really didn't expect much of a selection. I walked in and they had basically every donut I could think of (and a high quantity of each)! Since this was my first time there, I got a dozen so I could try them all. They were SO good! The price was about $11 for the dozen, so was super affordable as well. Will definitely be back! If you're not sure what to get, definitely try the chocolate/vanilla cinnamon roll!

    Jacks
    Phyllis H.

    All i want to say about Jack's you get a nice size donut for the price... BUT i had saved one for the next day, i think it was a fritter kind and it was horrible reheating

    Pig cookie for my dog
    Trena S.

    Let me tell you!!!! This time I gave them 3 stars ONLY and ONLY because my options to buy @10am were very slim !!! So for my first time visiting that sucked . But the man who was working was super nice and super friendly, he didn't mind me saying whats this and whats that, and I appreciate it because I kinda annoyed my self BUT let's get to it. Store was nice and spacious, even tho I had minimal choice I got pretty much a dozen of 3 types of donut holes , a dozen of mix and match PLUS the sale dig treats so I got my dog a pig cookie. Now in my area we have a well known donut shop names Titus So I'm super excited to that this place WAS NOT !!! as expensive as my home town shop. I with tax spent $25 !!!! Wtf for basically 4 dozen and a cookie. That right there should make u wanna go. Now that I've had time to try the OMG !!!!! IM IN LOVE . The donut holes melt in ur mouth and even tho 1 was kinda Xtra sweet I loved it to. Worth coming back to get what I couldn't have !!! The donuts are huge !!!!

    Not a 50/50 split between iced and glazed.    Ordered mostly iced.  #disappointed #notwhatiordered #rudeonphone #JacksDonutsWestfield
    Clayton J.

    So, I emailed Jack's Donuts requesting a call back from someone regarding being hung up on during my call about an incorrect order. Here is the email that I received from Nickole Patton: Hello; I received an email to contact you regarding the donuts Cathy packed up this morning? I'm not sure what else we need to discuss as we've read the yelp review and been on twitter. Unless you are 500% specific with exactly what you would like for a wow factor because our iced rolls are larger than most other items we can't nail an order that says iced and glazed variety. A full refund has been issued. If we could read minds I promise we would get it right. My only suggestion is be very specific in saying you want 3 dozen iced rolls/sticks and 1 dozen glaze or no glaze. We make every thing from scratch every single day...people aren't always 100% but as a customer neither are they always kind. I'm not saying you aren't I'm just saying...we are human and life sometimes gets to people and we are going to have moments. I always tell our staff we have the under advantage to a fast food or pizza chain because 1 time something isn't right at our store social media blows up, but the 10th time your drive thru order is wrong, nothing much gets said.... I am happy to hear you were offered to return to get what you wish, and since that wasn't an option, a full refund seems like a nice compromise for something that at that moment in time our employee couldn't fix. The only thing I can hope is the next time we nail your order for it's wow factor you were hoping for. What we hope when an order goes out the doors is donuts are fresh and taste great...hearing about the wow to us is a bonus. Thanks for all the feedback today on how we can improve! Cheers to a great night sir. Thanks Rather than contact the customer or even inquire as to the issue or try to discuss to seek a solution Jack's Donuts method is to say it is "my fault" and to be "more specific" next time (as if walking over to the case and saying take the bulk from here wasn't sufficient.) My issue wasn't the incorrect order. It was the method in which the resolution was handled. However, rather than contact me to discuss.....I get this. Way to miss the goal there Jack's. Sad. Go to a Chick Fil A and learn some lessons. Listen, don't assume.

    Brooke H.

    Donuts are huge and soft! Lots of flavors to choose from. They also have really good coffee that goes great with a donut.

    Donuts as big as my hand!!  Look at that yummy coconut!

    See all

    2 months ago

    Helpful 16
    Thanks 5
    Love this 15
    Oh no 0

    6 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 month ago

    Little man with the tattoos needs to go. The way I saw him treat customers this morning and myself was disgusting

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 month ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Ryan H.
    36
    56
    0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    6 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Trena S.
    9
    78
    284

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    6 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 1
    Thanks 0
    Love this 3
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Missed our Jacks Donuts in Westfield so Much!! So glad your back Best Donuts!! Always fresh and delicious!!

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Noah A.
    161
    18
    1

    9 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Its A.
    40
    19
    2

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of M L.
    0
    9
    0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Teddy L.
    32
    41
    28

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - Jack's Donuts - Westfield

    Review Highlights - Jack's Donuts - Westfield

    This is our go to donut joint on a Saturday or Sunday morning.

    Mentioned in 2 reviews

    Read more highlights

    You might also consider

    Verify this business for free

    People searched for Donuts 1,127 times last month within 10 miles of this business.

    Verify this business

    Jack's Donuts - Westfield - donuts - Updated July 2026

    Loading...
    Loading...
    Loading...