Russell, the sales manager, provided exceptional customer service from start to finish. He was extremely thorough, from having the vehicle cleaned and ready, to explaining the mileage, features, test drive, financing options, and every detail we needed to feel confident in our decision. He worked with us to get a great deal, but what stood out most was his professionalism, patience, and genuine care. We arrived unsure if we were going to purchase, and we left completely satisfied with both the vehicle and the experience. I highly recommend Russell to anyone looking for a vehicle and a smooth, honest, and enjoyable buying process. read more

Stop here to look for a car, ran into amazing salesman , Ruben garnica, communication was great and he made sure to get me in and out , ended up with a beautiful 2025 dodge durango GT, if you are looking for the best customer service / deal and all around a amazing guy , go to him and this dealership. read more

Service Jason "whether they can solve your cars issue or not you have to pay for them to try". Take your vehicle for serive to any other location but here. read more

I absolutely love this car dealership. Everyone there was so helpful, so friendly. I definitely recommend this dealership.

I talked to someone on the phone.This afternoon, and I explained everything about my car. And the amount I owed. I was told that gentleman talked to his manager and they can do something for me. When I get there and I ask for the gentlemen by his name, i was informed that he's not a salesman. He only gets people in the door. I drove forty minutes to get there for them to tell me there's nothing we can do unless I want a really high car payment. I don't appreciate being lied to. If they couldn't help, they should have just told me that from the beginning. And I wouldn't have wasted my time. The gentleman asked me if I wanted his card.I said no thank you. read more

Jack phelan service dept. Was probably the quickest I've been in and out for service out of all other shops , I was greeted by Jason who took care of me in a timely fashion, will be definitely be returning to jack phelan. read more

They had the car I wanted BUT was disappointed that it only had one key fob and though they had a blank, they refused to provide it. When I retuned home, I saw that the driver's wiper was ripped, so I replaced bot wipers at a cost of $50+. Now I've noticed that they only used 2 screws to mount the license plates, instead of 4. Lesson learned to wait for dealers that I've had good experiences with in the past to have a car that interests me. Like the car but I won't be returning. Jo anne read more

Horrible sales experience. Marks up car for no reason. Service is garbage as well. Car had dead battery less 2 years. Dealership refuses to replace battery under warranty. We are stranded again relying on AAA for service 2nd time. This is unacceptable and not safe. Filing formal complaint with General Motors for dealership not honoring warranty. read more

I have no complaints. My car was ready before expected time. To this point I have no problem with the service that I have received.

Took out my down payment twice in error. Took me hounding for days for them to correct. No urgency to fix.

I didn't think I was going to get approved. I walked out with a 2024 Chevy Equinox. Everyone worked hard to get my deal.

Great customer service all the way around the board. Definitely appreciate you guys. Peace, Blessings and Prosperity.

Very satisfied customer will continue to buy my cars from this dealer Kevin was very helpful and patient , then Ray in finance was great. Professional great service is worth the drive every time! Highly recommend read more

Service department were great. On time, informative, and nice. The service was completed in 1 day. The only negative thing I can is I wish they had loaner cars. They do have a pu and drop off service for the customers. read more

Came here money for an oil change and rotation. My appointment was for 1:30pm, I recieved emails and text messages on the night before. When I get there, no appointment. The guy taking care of me didn't mention it, I just figured when he kept asking me information I already gave them on the phone and even showed him the appt reminder text and he didn't make a fuse, just said he'll just add me. After 40mins or so, I ask the staff how much longer. I saw my car up on hydraulics with spare coverings where my tires go, with my hood open. The man behind the desk reassured me it wouldn't be much longer. We waited over an hour because the man behind the desk noticed me still there and asked if I recieved my receipt to check out. He said they were short staff but it seeed very slow to me. So I knew I was forgotten. It didn't help I brought my boyfriend with me who was growing very hangry. read more

Excellent service, very helpful. Thank you for making the experience very easy. We didn't have an appointment and we were still able to get our car serviced. The service to the car was done very professional. Overall the experience was great. read more

I went in last month to refinance my vehicle which I only owed 14k on and the general manager Martin directed me to Kevin Flynn. I asked questions like would this make me owe more and he said "no you're just lowering your payments". Little did I know I get my paper work and it shows I owe 19k now and what they did without speaking to me is bought my car and sold it to me for MORE. so I'm going through the paperwork and it shows they sold the car back to me for 16,745 add the taxes comes out to 18846.26. How does this make sense? And you want to give me a check only for 1k dollar. Do not come here. They will scam you look you in your face and say we all pay taxes. read more

Jack Phelan Chevrolet - Business cards - Car Dealers Near Me - Lyons, Illinois

Mike Boryczka was an amazing person, through my personal situation he made me feel comfortable. Was very knowledgeable and this a was a smooth process for me. very very satisfied read more

Very easy process: saw their online website, spoke to sales representative, and made an appointment to buy the vehicle that same week. They didn't try to change the price on me or sale anything other than what I was requesting. Great team and customer service. I definitely recommend this dealership and individuals (Kevin and Nadia) that helped me. read more

Came here with the intention to just browse. Left with a new vehicle at a great price. Mike was very helpful at making sure my requirements were met and that I could receive the lowest price available. read more

I went to Jack Phelan to look for a Trax I asked the managers sitting there, eating and ignoring me...I asked ....can you guys give me a copy of 2024 incentives and the manager's refused They told me to check the Internet on my phone and they continued eating their dinner they would not answer any of my questions very rude.... The management is very poor. LAZY!!! read more

AVOID THIS PLACE AT ALL COSTS! Juan takes advantage of first-time car buyers. He assured me I would not have a hard inquiry on my credit report by signing a paper. He told me it's just for employment verification. I specifically told him I would not sign if it resulted in a hard inquiry. Again, he assured me it wouldn't. He ran my credit 8 times. I called and was basically told that I signed so that's that. He also made fun of a lady being on a bus because she had a low credit score. JUAN IS DISHONEST. read more

This place tried to rip me off BAD. I bought a Chevy sonic and it was having some shaking issues. Explained my issues while my car was still under warranty and they told me it was the gas I was putting in. A few months later after my warranty expired, I brought it back and explained the high grade gas didn't make a difference. After further investigation, it was established that the trans mount was cracked and needed to be fixed. The cost would be out of pocket and they gave me an estimate for almost $2,000. After consulting with corporate Chevy they did not agree to help cover the cost. Keep in mind my car only had 19,000 miles on it. I brought it into a local shop in Berwyn and had the trans mount fixed. They charged me $140. I am so disappointed in this dealership for the unbelievable treatment they gave me regarding a car I purchased from them. Please be aware of the over estimates they provide and get a second opinion. read more

I've leased 3 cars from here & purchased 1. I will forever be a customer. They're amazing. Never had any issues with sales or service. Great dealership! read more

The salespeople lied to me about offering loaners for repairs. They have a few loaners that are given out on a first-come first-served basis and even then it is begrudgingly. What they always offer is to take you to the Enterprise down the block. Sometimes they pay for the rental and sometimes they don't. Either way, it is one more step in the hassle of getting your car repaired. Diagnostics can take DAYS. This becomes even more frustrating when you are in a rental. They have no need to rush because you are out the money and not them. There is no incentive to get you taken care of since they aren't even loaning you a car. My Jeep is a total lemon. It has been repaired twice a year every year since I got it six years ago. A few examples - hood rusted at 30,000 miles even with the special protective coating, oil pan leaked, multiple emissions issues, A/C as well as the compressor leaked, radiator leaked, seat belts don't retract (I'm on my third set in six years), headlights go out every two years (at $450 a piece), leather seats started disintegrating at 25,000 miles, and the list goes on. With my many repairs, I have spent quite a bit of time in the waiting area. Every single time there is a customer losing their mind because their oil change (with an appointment) is taking over two hours. Seriously, do yourself a favor and find a different dealership. Actually, find a different manufacturer while you're at it. read more

Beware! If you purchase a vehicle here and you're a women, make sure you get what you want. I wanted a new Dodge Charger that was priced at 37,000 they claimed I couldn't get approved for that amount and considered I purchase a used Dodge Charger that was supposed to be 27,260 that was on Yazan computer. I have NEVER purchased a used vehicle, I only buy new and have always bought every car I've owned new. So I felt I could put my trust in this dealership and salesman Yazan. But nope I was sold a used Dodge Charger for 36,000 after all finance was said and done. I also put money down as well don't let me forget that. So I've had the car for a week and guess what wasn't disclosed to me about the used vehicle. It was in a previous accident front end is offset. Cracked windshield reservoir under hood. Right door panel is not connected because clips are missing. Hood of car is off centered from previous accident so it doesn't close properly. Bad breaks and rotors are warped as well. I trusted in this dealership and I was failed. Oh they make you give a positive review before purchasing a vehicle from them as well! NEVER put your trust in this place.... read more

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I go in for an oil Change and they said I needed brakes and other things on my suv. I then took it to my local mechanic and he said my brakes were fine. These guys wanted to scam me $2,000 . Fucking lying crooks!!!! Never bring your car here for an oil Change . read more

Absolutely the worst service. Had 9am appointment for oil change that took 3 hours!! The least they could do was say they didn't have the part rather than make me wait. Highly recommend never using them. Waste of time and my day. read more

I travel a lot and it's difficult to keep appointments the dealer managed to squeeze me in and take care of my pickup at a very prompt time and got me back on the road very courteous and professional read more

Bought a 2015 Malibu LTZ from here. It is now 2023 and the car is 8 years now with only 63,000 miles. Car was running a little rough so I took it to get looked at and it turns out I need a new transmission on a 63,000 mile Chevy. The service department suggested I trade it in, of course right? I called the 1800 number for Chevy and all they kept saying the car has no warranty due to the years not miles. MILES ruin transmissions not time. A Chevy transmission giving out at 63k miles? Don't buy Chevy, don't recommend Chevy. read more

Scheduled service online Got email confirmation 8am on Saturday morning Waiting outside by the service entrance... The person from the parts dept came by Saying that service department is close on Saturdays for the last 3 months? I'll appreciate your response Thank you read more

Just wanted to share a unprofessional exprience with Jack Phelan Chevrolet in Stickney. We had our car in for repair. When it was finished, a shuttle car was sent to pick us up to take us back to the dealership to pick up the car. On the way there, the driver decides to turn on the radio. What does he play? Gangster Rap! The kind where you hear the F-word and N-word every 5 seconds. We're not prudes, but playing Gangster Rap while customers are in your car is not professional. Especially when he's on the clock working for the company and representing the company. It doesn't give a good image of the employees working at Jack Phelan. If he was going to play the radio, the driver should have asked us first if we wanted to hear the radio. And if so, what we wanted to hear. If the driver wants to listen to garbage Rap music filled with F-words and N-words, he can do that BEFORE he picks a customer up, and AFTER he drops them off. Unless the customer requests it, or is asked if they want the radio on, the radio should be kept off in the shuttle car. read more

Beware of dishonesty! This is for the service department. So, I went to Jack because my trusted mechanic told me that my oil was leaking onto the engine and causing fumes. Since I recently had my oil pan changed at Jack Phelan and hadn't had any issues prior my mechanic thought it was a good idea to save money for them to check it out, since my part was under warranty with Jack. I'd also like to note that my mechanic was closed at the time that I had an emergency issue where I had to replace the oil pan and this started my dealing with Jack. I just wanted them to look at the oil pan and my squeaky door but they ended up doing a complete diagnostic which cost me 158 dollars (my mechanic does diagnostics for free)! They told me I needed an array of things totalling up to 3500 dollars! I take my car in regularly for maintenance and also if there are any issues with my car I take it in right away! A few of the things that they said I needed to get done I have recently gotten done at my mechanic like a tune up and spark plugs and I replaced some of the hoses that they said needed replacement. I have receipts and am still under warranty for those parts. This didnt sit well with me. They clearly were being dishonest and were trying to take advantage of a situation maybe because I'm a woman and they assume I dont know anything about cars but I have a friend who is a mechanic and use to work at a dealer and another friend who currently works at a dealer out of state so I know my stuff! But beware ladies even gentlemen because you could very well be charged for something you dont need and it doesnt seem to bother them in the least bit to do so. Lastly, I didnt have a ride and so they gave me a ride to work, so they actually earned a star for that. The driver assured me I would have a ride back, that there were 4 guys on staff in the evening to just call when I was ready. So when Jack called to tell me about my cars issues and the price of repairs and I declined to pay 3500 for said services, he informed me that he wouldnt be able to send out a ride for me that there was only 1 guy on staff and he was backed up (more lies). I told him that the driver told me there would be 4 guys and he said well ok where do you work again and I told him and he said it is outside of the 5 mile radius, his manager already said they couldn't pick me up. I didnt want to argue any more, so I found my own ride. So overall they lied about me needing a tune up, that the spark plugs were old, about some of the hoses needing replacement, they charged me 158 when all I wanted them to do was check the oil pan and my squeaky door, which he said they put some oil in it but I dont think they even addressed it, and they lied about the driver situation. So in all I think it's safe to say that I'll never go back to Jack. I wouldnt recommend this place either. read more

WHATEVER YOU DO! DON't TAKE YOUR CAR HERE!!!!!! You will be very sorry the service department will screw you like you have never had it.... My truck was there for 3 weeks and i bought multiple modules for the wrong thing and on top of that another bolt was loosened to cause another leak so be very careful who works on your car. They made it like there was nothing else they could do!!! Really .. your a service department. If i could have fixed it would have. So i went to another mechanic not a dealership mechanic and bingo it was a $75 part that fixed the issue. Not the $3000 i wasted with them on parts i didn't need. Very dishonest people there. They really wanted me to just buy a newer truck from them. I followed my first mind and just left. Be smart like me and bypass this place you won't be sorry. read more

This is the worst dealer i ever came to I had a issues with one of spark plug cables so i brought it to jack phelan they say no worrys you have warranty we well take the problem comin to find out they made a escuse on why there not gonna gonna fix it thru the warranty they said that a rodent had went in my car and bite one exact wire when the engine cover well never allow that to happen so they tried to charge about $400 dollars i said okay because i need my car its my only car comin to find they did further diagonstic and said i needed a new engine about 11k in cost for thisfrom one little wire to 11grand Holy moly i cannot believe how conning this dealership is very awfull and jeremy and jason from customer service know about these situation but as long as they make money from the dealer its all good . Do not go to this dealer read more

While having my vehicle serviced on February 3rd 2017, I left items on the front passenger sent not expecting that the service department were going to steal. They had sifted through all the items on the front passenger seat until they decided on what they wanted to take. The thief made it so obvious as soon as I got into the vehicle it was clear that someone had gone through everything. Of course no one stepped up. It's embarrassing that such criminal behavior takes place at this location. Doubt I'm the only one it's happened to!!! If you decide on going here buy a portable safe to lock up your items or clean it out completely so you don't have to go through this. read more

Had to replace some parts on the Malibu (mirror took a hit) and with the help of Bill Shallow a great guy and excellent salesmen, we were able to get serviced the moment the mechanics returned from their strike. Bill had the parts ordered and Junior in service got me in and out in less than 3 hours. Make sure you get into #JackPhelan #Chevrolet asap if you're looking read more

Juan Garcia was great. He was very helpful and very informative. I was very indecisive but he was able to help and I was able to make my first purchase. It was a great experience! Anyone need help and very clear information come and ask for Juan Garcia. He will get you right! read more

All their sales people are mean spirited, they are extremely pushy, and very condescending ... They try to steer you in a direction you don't want and treat like an idiot if you don't agree with them. I strongly recommend going to a different car dealer. read more

my check engine light went on, made an appointment for service and was told it was under warranty, which is always great to know. The mechanics were extremely friendly and helpful. The problem with my car was taken care of quickly. I work for a Mack dealership, I always stride to make sure our coustmers are always satisfied, that's the same feeling I had at Jack Phelan!!!! read more