Christan, Mike, and the rest of the Murphy 'family' (and it DOES feel like family!) were super in…read moregetting our oldest Subaru tuned up and ready to ride well while we were on vacation! I especially admired their integrity about our catalytic converter needs: sent me to Raj at Brookfield Mufflers as Murphy's doesn't do welding. These are good people! I'll be back!

Not professional, not knowledgable, no accountability…read more I called on Tuesday to see if I can leave my car with them Thursday to get a check engine light resolved and brakes checked. I mentioned it was important I get the car back by Monday morning for work and they said it would be done by Friday. 8am Monday comes around, no phone call last week, the weekend, I call they said they didn't know i needed it Monday morning, they are just starting it. They said no one told them that.. I then have to take off work. I get a phone call at 10:40am about the results, I need a new EVAP canister PURGE per code, which I received too on my device. Then over $900 for only my front brakes. I just say yes at this point because I have work at 5:30am the next morning and need my truck. I got to pickup my truck at 2pm, the guy at the front desk asks me about my display how it's not working. I thought that was odd, I go to my truck and now my radio screen/display will not light up or display. I asked what happened the other guy Mike starts yelling at me when I asked how can I leave it with you guys, you clear codes, and now my display won't work. He did try and do a few things but acted like he didn't know about it, but the other guy did? Very suspicious. Didn't want any ownership, yelled at me for it not being his fault. I now have no AC because I can't access my display on the hottest week of the year so far and they offered no resolution or offered to take it back in to try and fix the issue.. I had work done by them last year when I moved out here, I trusted them. I thought I had a local, reliable mechanic like I did where I'm from, but I see now that they're unfortunately just like all the rest. I'd pay their prices for a good experience and trustworthiness, but that is gone. I would recommend shopping around mechanics so the same experience doesn't happen to you.

Fixed a very difficult problem that other shops were completely off about, made sure my money…read moreactually went to something useful. Roy spent real time diagnosing an intermittent electrical issue on my Mazda 3. He found the root cause, fixed it, and didn't oversell anything. Fair price, honest work, and the car runs perfectly now. Highly recommend, great service, and would definitely bring my Mazda back.

Busy busy busy. Show up early and get in line. There is some parking in back. The owner tries to…read morekeep the cost down but labor can get up there. But the mechanics need to be paid. The work they've done has been great. No return issues. The AC is almost too cold in my 14 yo Subaru.

In a world of untrustworthy auto repair shops, Russo's remains an exemplar of integrity. My local…read morefamily and I will always take our vehicles to them, so long as they continue to be honest, fair, and excellent in their work. My loyalty was further reinforced today, as Joe at Russo's took the initiative on my behalf to call and catch a parts dealer in their price gouging lie. Love Russo's!

I have been coming to Joe off and on for many years. He tells it like it is. Does not try to…read moreoversell anything. Excellent work.

I'm writing this based on my wife's experience after she had her Subaru looked over in preparation…read morefor a long road trip. "They are a bunch of disorganized guys who know their s___! Everyone I encountered was friendly and upbeat." Her car had been making a troublesome noise for a number of years that seemed to be coming from the right front wheel area. 2 previous shops couldn't figure it out. When my wife asked about it when it was ready for pickup, "yeah, it's gone!" To my dismay, my wife chastized Deece for not charging her enough money. Thankfully, they refused to accept more money from her (I need to have a long talk with her). Given her experience, I will be bringing my car to Deece for maintenance in the near future.

From the first phone call to every follow through communication - the service and respect I…read morereceived was very appreciated. At the end when I picked my car up, their honesty led me to say, "I should pay you more". I am grateful that I found and used these mechanics to help me with my car.

Extremely helpful & knowledgeable; Lake & Thatcher auto repair shop . Accurate in accessing the…read moreHonda CRV issue & fairly priced in repair. In short , a winner !

I can't say enough positive things about Pete at this shop... I am a parent in Texas trying to get…read moremy college student's car fixed in River Forest, IL via phone! I found Lake & Thatcher through the positive reviews on here, and since the first phone call, Pete was extremely helpful and attentive. He even made arrangements to pick up the car from the student lot and bring it back to the shop. After finding out the repair was too extensive for them to handle, he made recommendations for where to take it and let us keep the car there for an extra week while we found a way to make it happen. I appreciate their honesty, competence, and goodwill in helping out a stranger out of state! I will definitely be using them in the future. Thank you Pete for everything!

I don't normally have much luck when it comes to customer service BUT I have nothing bad to say…read moreabout Team Automotive. Very friendly and caring staff. They made sure that they did everything I needed to get my Jeep up and running again! Thanks Team Auto!

Very Large , Well Kept Shop here. Tony is a nice guy, he allowed me to check out his old cars in…read morethe show room. Beautiful Nova & GT, as well as some race cars , 2 seated bicycle. Some really cool stuff here. Clean seating area inside. He has an Old Oldsmobile Starfire outside For Sale and a 1983 Riviera in Original Condition that will be available in July for Sale. Super cool place to see in this Northwest location of Cicero. Directly across the street East of Super Wash car wash and Saint George Orthodox Church. Busy area with many places to eat nearby ; Pete's & Lucky Dog offer fast food , Both Good. Plenty of gas stations and shopping nearby as well.

This is a family owned and operated business, which is great because they obviously care about what…read morethey are doing and their customers. This is the family's second shop. I have gone to their first shop for a few years now and always tell family and friends about them! They do small jobs to the large jobs, and even do emission testing! They are one of the top shops on the list for Melrose too. They did two of my vehicles for emissions. They are Mexican and speak Spanish, but the son that co-owns is fluent in English. They do require you to drop off your car for the jobs, and do not have a waiting area. Overall, I have had wonderful experiences with them, as well as my family, and we will continue to go back! HIGHLY RECOMMENDED!

Didn't even fix what was wrong with my car and the person helping looked mad and like he didn't…read morewant to be there

Great service! The staff was friendly, professional, and fixed my car quickly. Honest work, no…read morehassle - highly recommend!

These guys rescued me and saved me a lot of money that the Crooks over at AAMCO in OAK PARK on…read moreMadison were hoping to get their hands on. Joe seems to be a very honest straightforward guy who clearly values good customer relations. Good work for a fair price. And my PT cruiser runs better than it has for years. Thanks