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    Firestone Complete Auto Care

    2.2 (68 reviews)
    Open 7:00 am - 7:00 pm

    Services - Firestone Complete Auto Care

    Auto diagnosis or inspection

    Auto maintenance

    Auto fluids and filters maintenance

    17 More Services

    Oil changes

    Auto wheel alignment

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto HVAC repair

    Auto transmission repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

    Tire balancing

    Tire installation

    Tire repair

    Tire rotation

    Tire Pressure Monitoring System repair

    Wheel alignment

    Firestone Complete Auto Care Photos

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    Recommended Reviews - Firestone Complete Auto Care

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    Absolutely horrible experience yet again. everyone is incompetent and have no clue what they are doing. I changed my headlight but it wasn't working so I took it in and asked to have the fuses checked. The mechanic called and told me the bulb is burnt. I opened the hood of my car to change the bulb and there were wires dangling. I called the store, told them there were exposed wires that were not like that when I took it in. Whoever answered said there aren't any fuses in a headlight... one of the wires says fuse on the end. the manager got on the phone and told me if I brought it in I'd be charged $150 for a diagnostic. I disagreed that I don't need one when the wires are hanging there. We were just going back and forth, he was condescending and kept pandering then started talking about house renovations and drywall. Made absolutely no sense. This is not the first time they have completely ignored the purpose of the visit especially since I'm a woman.

    A restroom features a white toilet equipped with a child safety seat, positioned against beige tiled walls. The floor is brown, with toilet paper scattered around the base of the toilet. A metal grab bar runs along the wall behind the toilet, and a black toilet paper dispenser is mounted on the wall to the right. Part of a gray trash bin is visible on the left side of the image, and a blue circular floor drain is seen in the bottom right corner.

    Extremely poor experience at this place. Made an appointment for an oil change for 1:00, came in and waited two hours for them to finally take my car back. What's even the point of offering appointment times?? Full synthetic oil change came out to $97 which is the most I've ever paid for the same service at any other auto shop. Bathroom/inside was filthy, definitely will not be returning to this location.

    Stripped
    Gloria S.

    We had a terrible experience with this location. Our first and last. On November 26,18 we called to see if they were able to take in my car for new tires & installation. It was a freezing snowy day so we made it a point to check in first to see if it was possible. They said yes it would take a few hours. Great. I drop off the car, and at this time I'm being quoted a different time range- fine. I could clearly see they were busy. Left there at 11:30 they said the car would be ready at 4pm. At 4:30 I called to check in they said they haven't gotten to it yet. They would have it ready by closing (7pm) said okay. At 6:30 I receive a call and they immediately started bombarding me with questions. "Did I buy the car new or used, were the tires ever rotated, etc" I proceeded to answer. I did buy the car new. The tires have been rotated, why?! They were calling me to tell me they couldn't get one of the tires off... it would be additional labor cost now, they could try to torch it off but weren't allowed to use that equipment that late and the car would not be ready until the following day. If the piece Broke off it would be additional charges as well. At this point it's so late, so we asked to pick up the car and return the next day for them to finish the job. Once we got there and we looked at the tire it was very clear that they stripped it. This has nothing to do with rotating or new/old. In the years I owned the car there was never any issues with any of the tires. To make matters worse when they gave us the forth tire it was the completely wrong size. When we mentioned it all we received was a "that's odd- that's not possible, due to serial number " clearly and VISUALLY it was not the same size as the others. Our entire interaction with this establishment has been stressful and frustrating. We paid for a job that was never finished. I went online and wrote a review via their website, I received a response from Steven B on 11/29 he mentioned they will pass on the message to management (requested my contact info and invoice number) and I never received any correspondence after that. The lack of customer service we have experienced with this company is disappointing. I am writing this review now as we are still experiencing tire issues due to the terrible job that was provided by this establishment. Today, I have found out that they also never sealed the Tires. This half done job ended up costing us much more, since we have had to pay to fix all the mistakes that this company did. I am beyond astonished at how an establishment that specializes in tires, could do such poor of a job. I would not recommend anyone to take their car to this place.

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    8 months ago

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    Lee S.

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    6 months ago

    Not willing to look at cars to make easy assessments same day. When it looks like they're not busy is crazy.

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    9 months ago

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    1 year ago

    I'm done with this Firestone they have messed my daughters car up and don't even care about trying to do the right and just thing

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    Lee S.

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    5 years ago

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    3 years ago

    I had my oil changed here February 27,2023. The oil change went okay but they got grease all over my carpet by the drivers seat.

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    Page 1 of 2

    Ask the Community - Firestone Complete Auto Care

    Review Highlights - Firestone Complete Auto Care

    There is a worker there named Miguel that I think is my favorite person to work with.

    Mentioned in 4 reviews

    Read more highlights

    Petes Auto Service

    Petes Auto Service

    (72 reviews)

    Friendly and FAIR mechanics and staff make this a good experience. Pete is very trustworthy and…read morepleasant to work with. They evaluate your car well and, when needed, make the repairs needed with excellent, quality work and in a timely fashion.

    Pete's was recommended by a good friend, who had been taking her vehicle there for years…read more Recommendations to me are very importation especially coming from someone who I've known and respected for years. Also I know this person only gives referrals, when we'll deserved. Prior to going to Pete's, I had a bad experience with a local business, mechanic and tire shop in the area (North Ave & Harlem). Went for an oil change, tire rotation and once over before putting my vehicle on the road in late June. Was told my radiator had a leak and it would be expensive to repair. Weeks prior, my husband vehicle had been leaking fluids on the garage floor, so i purchased two silver large cookie sheets from a auto mechanic store, to catch liquid and keep from staining the floor, put one under each vehicle. His vehicle did continue to leak and stain the pan, but my mine was clean nothing, and still looking new after several weeks. I explained this to the very polite and professional desk personnel. He insisted there was a leak. I'm panicking because I was unsure if we should put the vehicle on the road. But we did, stopping along the way to check the radiator fluids several times, never did the fluids go low even to today, That was in late June and here we are in mid October. When I took the vehicle to Pete's for brakes had him check the radiator for any leaks or abnormalities. Me Pete stated, there was no leaks and he looked fine, which saved me around 1700.00. Thank you Pete's!!!!!

    Firestone Complete Auto Care - autorepair - Updated May 2026

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