Managers need training in customer service. I'd never get a car from there again even though I love…read moremy Hyundai.

My impression of Tasca is that they do NOT base their billings on work being performed, but on…read moretheir expectation of customer ignorance and how far they can abuse it. I'll give specifics. A KLC79-AC001 cabin air filter purchased directly from Hyundai is $45.13, and Hyundai is of course not selling this filter at cost, that $45.13 already includes a mark-up and profit. To install this filter, you pop open the glove compartment, slide out the old filter, slide in the new one, and close the glove compartment. The process is as easy as it sounds, and takes about two minutes. But, shocker, Tasca Hyundai charged me $129.95 to do this. After tax the final cost to replace a $45 air filter was $140.83. Why? Because Tasca figured I had no idea how much the filter actually cost, and no idea how to replace it. A question for you to consider: If you went to a car dealer and were massively overcharged for a small thing, would you trust that dealer to not overcharge you for large things? Would you trust that car dealer at all? You're here because you want to learn what other people have found to be good, and to learn from others' mistakes so you don't have to learn them yourself the hard way. Well, learn from mine. And learn from the overwhelming 1-star reviews for Tasca.

Ray Catena Lexus of White Plains, Eli Suarez, Manager of the Parts Department, is a rare exception…read moreto the marginal and poor customer service in today's business model. Non-existent is a better term. Eli personally took my phone call after a windshield wiper insert I purchased from him did not fit one of the wiper blades on my 2018 Lexus ES350. He immediately took ownership of the problem, did not cast blame elsewhere, and sent a new blade to my home in Florida. I have utilized Ray Catena Lexus for decades prior to retiring. He was helpful throughout the process, explaining that Lexus no longer manufactures the insert for the older wiper blades. He communicated by phone, text and email, and made it his goal to solve the issue. I could not be happier. If you need genuine Lexus parts, visit the Parts Department at Ray Catena Lexus of White Plains.

The first time I came here for service I had a great experience with someone named Millie, so I…read morefelt pretty good about coming back. My experience the 2nd time around was not so good. I was in the area waiting for a call from my service personnel and never received one. He said he called me twice and left a voicemail and assumed that I declined whatever tire work that needed to be done. But I never got the calls and never got the voicemail. Besides that, I drove home and the next morning, my car would not start. Called AAA and they had to come jump the battery. The battery cap was open, it was clearly drained during the service and clearly jumped by the dealership, but no one communicated that to me. Given that I drive a hybrid, and it was a short distance home, I never had the chance to charge up the battery. This led to a delay in going to work the next morning. Both experiences unfortunately led to an unpleasant impression and I am not sure who to reach out to for such concerns. I feel like customers should be communicated to when their battery is drained during service knowing that it's a hybrid vehicle.

I don't normally write negative reviews, but after exhausting every reasonable avenue to resolve…read morethis issue, I feel other customers should know about my experience with the Scarsdale Ford service department. I brought my truck to Scarsdale Ford for a major repair and paid over $7,000 for the work. When I picked up my truck, I later noticed multiple scratches on the painted trim directly above the Ford emblem that were not there before the repair. I have photographs taken before the service that show this area was undamaged. I contacted the dealership immediately and made several attempts to resolve the issue professionally. Unfortunately, what disappointed me most wasn't just the damage--it was how I was treated afterward. I repeatedly asked to speak with the Service Manager, but she never came out to speak with me. Instead, other employees were sent to tell me there was "nothing they could do." No one appeared interested in inspecting the damage with me or discussing a possible resolution. I also attempted to reach the General Manager, but my calls were never returned. I then opened a case with Ford Corporate, sent a certified letter, and even filed a complaint with the New York State Attorney General after I was unable to get any meaningful response from the dealership. I made every effort to resolve this matter privately before posting this review. I understand that mistakes can happen during vehicle repairs. What separates a good dealership from a bad one is how they respond when a customer raises a legitimate concern. In my experience, there was no accountability, no meaningful communication, and no effort to make things right after I had just spent thousands of dollars at their dealership. If you're considering having your vehicle serviced here, especially for major repairs, I encourage you to ask how customer concerns are handled if something goes wrong. My experience left me feeling ignored and dismissed. I hope Scarsdale Ford uses this feedback to improve its customer service because every customer deserves to be treated with professionalism, respect, and honesty.

I cannot thank Phil Coiro at the Ford Center enough for the extraordinary care and effort he put…read moreinto resolving my issue. From the moment I reached out, Phil listened patiently, treated me with genuine kindness, and took action immediately. He wasted no time with excuses or delays. Instead, he focused entirely on making everything right. What could have been a frustrating experience became one of the best examples of customer service I have ever received. Phil did not merely fix the problem. He went far above and beyond to ensure everything was handled perfectly and that I felt truly taken care of. His calm professionalism, thoughtful follow-through, and genuine courtesy made all the difference. Phil Coiro is the epitome of a true gentleman and an absolute credit to the Ford Center. If every employee were even half as dedicated and kind as he is, the world would be a much better place. I am incredibly grateful and will never forget how he turned a difficult situation into a genuinely positive one. Thank you, Phil. You are simply the best. I highly recommend working with him whenever you have the opportunity.

Excellent service & support!! Five stars to Tony, Marvin, Flo & Tracy!! After short test drives in…read morethe Venue, Kona and Ioniq, Tony gained a solid understanding of what we were looking for, arranged a great trade-in price for our Elantra, and made every effort to accommodate our every need... These guys should be applauded for understanding the value and importance of customer service. At no point did we feel hustled, nudged or rushed into making a purchase or "quick deal." Visit Tasca and see for yourself...

The service lady sitting at the desk is rude and always has a nasty look on her. She'll help you…read moreafter she finishes her phone calls. Not professional. Always tossing the customer aside. I'm writing this as I'm standing right in front of her -.- Service is a 5/5 stars. They were very good to me. But I generally come here for parts so 0 out of 5 stars for the desk lady.

I cannot say enough good things about this dealership. This is my second time purchasing a…read morepre-owned certified C300 here, and I have been overwhelmed by the professionalism, kindness, and understanding of all of the staff, not to mention the detail oriented process from beginning to end. Focussing on my most recent purchase, which was a 2023 C300 with a trade in on the 2012 C300 purchased at this dealership, I worked with Amir. He went way above and beyond to accommodate the transaction, which was directly before Thanksgiving! His communication and flexibility was truly remarkable, and never once did I feel pressured. I now consider Amir to be both a trusted liaison at this dealership, but also a friend! Thank you so much Amir! Every other staff member is fantastic including Joli at the front desk, John who processed my paperwork for the final transaction in a super efficient manor, and of course Jesus, who acclimated me with this new model 2023 C300. As you can imagine, there is "just a tiny bit" of a learning curve -- to say the least! There is no other place I will go when it's time for the next one, but I trust this dealership endlessly and would recommend them to everyone and everyone. They are incredibly fair with trade-in value. Even on my previous purchase of the 2012 where I was trading a SAAB (discontinued) MB White Plains still did me a solid! Really look no further. To quote a famous cover song performed but Tina Turner: Youre Simply the Best" THANK YOU SO MUCH TO ALL OF YOU!!! Will add pics soon!

The worst experiences of my life. You hear stories about dealerships using predatory tactics to…read moretake advantage of women and this dealership really exceeded. I was quoted a price for a trade in and then the numbers suddenly changed and the paperwork illustrated a lower number and then they pretended to fix it but never did. I will never purchase a car from them ever again. Liars and thieves.

I am writing to formally express my extreme dissatisfaction with the repeated issues I have…read moreexperienced regarding the condition of my 2024 GMC Sierra, which I purchased from your dealership. the vehicle had noticeable scratches. I was assured these would be taken care of, but after the first attempt at repair, the truck was returned with a clear coat finish that was unacceptable--filled with swirl marks and holographic scratches. When I raised this concern, I was told a proper clear coat correction would be performed. Unfortunately, the second attempt also left the truck with poor results. On the third occasion, General Manager Phil personally assured me that a professional detailing crew would be hired to resolve the matter. I trusted this would finally correct the issue, but once again, the results were disappointing. At this point, the truck looks worse than ever, and the situation has caused nothing but frustration and wasted time on my end. I should not be forced to repeatedly bring my new vehicle back to the dealership for the same unresolved problem. As a customer who made a significant investment in this truck, I expect the dealership to uphold its responsibility and deliver the quality promised. While I could pay an independent professional to properly correct the paint, I strongly believe this is the dealership's responsibility to resolve at no additional cost to me. I ask that this matter be escalated and handled appropriately without further delays or excuses. Please provide a clear resolution plan, as I should not be left dealing with a brand-new vehicle in this condition.

Absolutely horrible service - post sale, of course! I ordered a bed liner for my truck. Never…read morereceived a call that it was in. I called and was told it had arrived. I showed up but they couldn't find it. The man said once he found it, as he was sure it was in his warehouse, he would personally deliver it to my home. Two days later, no bed liner! So, I called and the same man said he would look for it and call me back in one hour. Guess what? You guessed it - NO call back. I then proceeded to call the GM, Steve, who finally picked up after having me on hold for 7 minutes. He sounded about as enthused to help as Eeyore would after having a root canal sans novacaine. Folks, spare yourselves the indignities and don't give these unprofessionals your business.

I was interested in a purchasing a vehicle that I had seen advertised on the website. It wasn't a…read morehigh end car, so I was a bit apprehensive about purchasing from Acura. It can be intimidating walking into a luxury dealership for some people. I will say now that the treatment I received from Anthony and Sal when purchasing my Pre Owned vehicle made me feel like I had just purchased every car on the lot. Anthony was extremely professional and courteous from the moment we were introduced by the manager. Very approachable, not pushy, and was a straight shooter from the jump. I love that he treated me like he would the President of the United States. Sal was relatable, non intimidating, and made himself available throughout my complicated transaction. He communicated with me in a way that I understood, and answered all my questions. Firstly I would highly recommend Curry Acura for anyone considering a new vehicle. I will definitely personally refer anyone. Second, I will be returning for my next vehicle when I'm ready-- that sweet candy red MDX.

This letter was sent to curry Acura about a incident that occurred and the manger basically told me…read moremy concerns should be with the tow company. Don't get service from this location. To Whom It May Concern, I am writing to formally document a serious safety incident that occurred following recall service performed on my 2019 Acura ILX at your dealership. On May 2, 2026, I brought my vehicle in at approximately 10:45 a.m. for a scheduled brake recall service. At 12:41 p.m., I was notified that the vehicle was ready for pickup. I arrived around 3:00 p.m., and the vehicle was returned to me. Upon leaving the dealership, I immediately noticed that the brake pedal felt unusually stiff. I initially assumed this might resolve with normal driving. However, shortly thereafter, I experienced a dangerous malfunction affecting both the braking system and cruise control. To be specific, my vehicle was braking on its own, it would not reverse therefore I could not operate the vehicle. The vehicle began behaving erratically in a way that nearly caused a serious accident, placing my safety and the safety of others at significant risk. As a result of this incident, I was forced to wait in a parking lot for approximately eight hours for a tow, without access to a restroom and with uncertainty regarding the safety of the surrounding area. Additionally, I experienced a lack of communication and professionalism from the towing company, which added to the distress of the situation. When my vehicle was brought to Acura for the second time on Sunday May 3 by tow truck during examination of my vehicle, it was reported to me by your employee Chris Bach that the wiring was loose. It is my position that the recall service performed by your service department was improperly executed and directly contributed to these malfunctions. A vehicle brought in for a safety recall should be returned in a safe and fully operational condition, not in a state that creates new hazards. This situation has caused significant inconvenience, stress, and concern for my personal safety. I am formally requesting the following: A comprehensive inspection and repair of all braking and cruise control system issues at no cost to me. Reimbursement or compensation for all expenses incurred as a result of this incident. A written acknowledgment from your dealership accepting responsibility for the errors associated with the recall service. I expect a response within 10 business days. If I do not receive a satisfactory response, I will escalate this matter to Acura Corporate Customer Relations, the National Highway Traffic Safety Administration (NHTSA), and, if necessary, pursue legal counsel. This is a serious matter, and I trust it will be handled with the urgency and attention it requires.

I can't really say anything good about this place. The sales staff isn't very good at their jobs…read more They are in desperate need of training. I asked for breakdown of taxes and fees and they positively didn't want to provide that information, and several people gave me monthly payment figures. None of which made any sense whatsoever. The dealership model is completely broken and is probably beyond repair.

I had a terrible experience at Curry Chevrolet's service department. I brought my car in for…read moreservice, and as I was backing out of the service area, one of their associates lowered the garage door onto my car, shattering my rear window. This was clearly their negligence -- I was in plain sight, and the door should never have been closed while a vehicle was moving. When I spoke with the service advisor and the manager, instead of taking responsibility, I was told they "weren't liable" because I backed out. That explanation is ridiculous. The damage happened because their employee lowered the door without checking if the area was clear. I trusted them with my vehicle, and they handled the situation with no care, no apology, and no accountability. I strongly advise anyone considering Curry Chevrolet for service to think twice. Mistakes can happen anywhere, but refusing to stand behind them and blaming the customer shows terrible management and complete disregard for basic professionalism.