A heartfelt thank you is essential when someone resolves a customer complaint. I want to thank…read moreGeneral Manager Salome Benscher for his prompt and efficient handling of this matter. Your time and effort are greatly appreciated." Honda White Plains dealerships passed off a vehicle with a minor damage & no warranty coverage! Dealership lacks adequate customer service, thumbs down @ addressing customer complaints effectively. Honda corporate headquarters. ZERO customer support. When leasing a brand-new car, Investing THOUSAND DOLLARS @ signing, as Honda customers, great customers service as promised @ signing is expected. - We spent 8 hours @ the dealership on 1/25/25, The salesperson did not do a detailed overall inspection of the outer perimeters of the Vehicle with us. The vehicle literally taken of flatbed truck the day of purchase. A lease entails a lot of red tape. Suffice to say our first Honda lease/experience has proven to be less than customer proficient With BBB

Buyer beware! I am…read moreextremely upset with WP Honda for their complete lack of transparency and flexibility. If you live in the NYC area, strongly reconsider buying a Honda. I purchased a 2026 Honda CR-V Sport Touring on September 1, and by September 16 it was stolen. Although it was recovered through the Honda app, many of the hybrid components were damaged or stripped. I came across a Honda Product Improvement Bulletin stating that "thieves are forcing entry into these vehicles using a commercially available tool to reprogram the vehicle's ignition system and then start and operate the vehicle, all without the original key fob." In other words, these vehicles can be accessed and started without the key, using a phone app. This is critical information that buyers deserve to know. The note discusses it as a 2023- 25, but clearly is still a problem given how easily my car was stolen. WP Honda claimed they were unaware that this model is highly targeted for theft -- something even a basic Google search makes clear. The tow truck company and rental agency both confirmed that Hondas are among the most frequently stolen vehicles. This ordeal cost me nearly $10,000 between my trade-in and down payment. WP Honda refused to work with me or consider taking the car back. I ultimately traded in the CR-V, and my only regret is buying it in the first place. The stress, financial loss, and lack of accountability made this a terrible experience.

My impression of Tasca is that they do NOT base their billings on work being performed, but on…read moretheir expectation of customer ignorance and how far they can abuse it. I'll give specifics. A KLC79-AC001 cabin air filter purchased directly from Hyundai is $45.13, and Hyundai is of course not selling this filter at cost, that $45.13 already includes a mark-up and profit. To install this filter, you pop open the glove compartment, slide out the old filter, slide in the new one, and close the glove compartment. The process is as easy as it sounds, and takes about two minutes. But, shocker, Tasca Hyundai charged me $129.95 to do this. After tax the final cost to replace a $45 air filter was $140.83. Why? Because Tasca figured I had no idea how much the filter actually cost, and no idea how to replace it. A question for you to consider: If you went to a car dealer and were massively overcharged for a small thing, would you trust that dealer to not overcharge you for large things? Would you trust that car dealer at all? You're here because you want to learn what other people have found to be good, and to learn from others' mistakes so you don't have to learn them yourself the hard way. Well, learn from mine. And learn from the overwhelming 1-star reviews for Tasca.

I went to Tasca Hyundai dealership at 111 S Central Park Avenue in Hartsdale to look at used cars,…read moreand the experience ended up being incredibly unprofessional. The salesman I dealt with, Renny Martinez, was very dismissive about the used cars, and listed a lot of advantages in leasing a car, clearly showing his interest in persuading me to lease a car while I was trying to understand both options before making a decision. The worst part was when he brought over his manager who started asking me normal questions, and before I could respond, the salesman cut me off and made a joke about me "not liking the color" and then laughed like it was funny. It felt disrespectful and sexist. I responded in a very bored voice that the color of the car was the least important thing, he continued saying something about having all the colors I wanted, and that I just had to pick one. His manager at this moment cut him off. The manager behaved professionally. After I said that I wasn't going to make a decision that day, he ended the conversation understanding my position and said I could come back or call if I had any other questions, but the salesman's attitude ruined the entire experience. If I ever go back there, I will make sure Renny Martinez does not assist me.

The first time I came here for service I had a great experience with someone named Millie, so I…read morefelt pretty good about coming back. My experience the 2nd time around was not so good. I was in the area waiting for a call from my service personnel and never received one. He said he called me twice and left a voicemail and assumed that I declined whatever tire work that needed to be done. But I never got the calls and never got the voicemail. Besides that, I drove home and the next morning, my car would not start. Called AAA and they had to come jump the battery. The battery cap was open, it was clearly drained during the service and clearly jumped by the dealership, but no one communicated that to me. Given that I drive a hybrid, and it was a short distance home, I never had the chance to charge up the battery. This led to a delay in going to work the next morning. Both experiences unfortunately led to an unpleasant impression and I am not sure who to reach out to for such concerns. I feel like customers should be communicated to when their battery is drained during service knowing that it's a hybrid vehicle.

I am writing to formally report an unresolved billing issue related to my lease renewal at Ray…read moreCatena Lexus of White Plains. I renewed my lease and took delivery of a new vehicle on December 22, 2025. All required payments for the new vehicle were made at that time. However, on January 1, 2026, I was incorrectly charged $699 for my previous lease, in addition to payments for the new vehicle. Additionally, I have not been reimbursed for the unused portion of my prior lease covering December 22-December 31, 2025, which totals approximately $202. I contacted the dealership nearly two weeks ago regarding this issue. My salesperson, Fabio, advised that the team was "figuring out" the reimbursement. Since then, I have received no updates, no reimbursement, and no ETA. I attempted to follow up today, but the finance manager was unavailable and did not return my call. It is extremely disappointing that the dealership is very responsive when selling a vehicle, yet unresponsive when a customer is owed money. This matter should have been resolved promptly.

I cannot thank Phil Coiro at the Ford Center enough for the extraordinary care and effort he put…read moreinto resolving my issue. From the moment I reached out, Phil listened patiently, treated me with genuine kindness, and took action immediately. He wasted no time with excuses or delays. Instead, he focused entirely on making everything right. What could have been a frustrating experience became one of the best examples of customer service I have ever received. Phil did not merely fix the problem. He went far above and beyond to ensure everything was handled perfectly and that I felt truly taken care of. His calm professionalism, thoughtful follow-through, and genuine courtesy made all the difference. Phil Coiro is the epitome of a true gentleman and an absolute credit to the Ford Center. If every employee were even half as dedicated and kind as he is, the world would be a much better place. I am incredibly grateful and will never forget how he turned a difficult situation into a genuinely positive one. Thank you, Phil. You are simply the best. I highly recommend working with him whenever you have the opportunity.

My daughter and I recently went to this dealership for the first time. The entire experience, from…read morethe beginning when she first called to make an appointment through to her driving off the lot with a brand new Bronco 2024 was an extremely positive experience. Isiah is a relatively young salesman that went above and beyond to make sure the entire process was smooth and transparent. Now, I'm sure the fact that my daughter had spent significant time researching the car before even calling them put us in a good position; however, that does not take away from Isiah's work as a professional. All other employees that were involved in the process were also wonderful--from another the receptionist, another salesman, to the finance person, etc. I would certainly recommend this dealership and when I am in the market to purchase a new vehicle for myself, I would definitely come here without any hesitation.

Excellent service & support!! Five stars to Tony, Marvin, Flo & Tracy!! After short test drives in…read morethe Venue, Kona and Ioniq, Tony gained a solid understanding of what we were looking for, arranged a great trade-in price for our Elantra, and made every effort to accommodate our every need... These guys should be applauded for understanding the value and importance of customer service. At no point did we feel hustled, nudged or rushed into making a purchase or "quick deal." Visit Tasca and see for yourself...

The service lady sitting at the desk is rude and always has a nasty look on her. She'll help you…read moreafter she finishes her phone calls. Not professional. Always tossing the customer aside. I'm writing this as I'm standing right in front of her -.- Service is a 5/5 stars. They were very good to me. But I generally come here for parts so 0 out of 5 stars for the desk lady.

I cannot say enough good things about this dealership. This is my second time purchasing a…read morepre-owned certified C300 here, and I have been overwhelmed by the professionalism, kindness, and understanding of all of the staff, not to mention the detail oriented process from beginning to end. Focussing on my most recent purchase, which was a 2023 C300 with a trade in on the 2012 C300 purchased at this dealership, I worked with Amir. He went way above and beyond to accommodate the transaction, which was directly before Thanksgiving! His communication and flexibility was truly remarkable, and never once did I feel pressured. I now consider Amir to be both a trusted liaison at this dealership, but also a friend! Thank you so much Amir! Every other staff member is fantastic including Joli at the front desk, John who processed my paperwork for the final transaction in a super efficient manor, and of course Jesus, who acclimated me with this new model 2023 C300. As you can imagine, there is "just a tiny bit" of a learning curve -- to say the least! There is no other place I will go when it's time for the next one, but I trust this dealership endlessly and would recommend them to everyone and everyone. They are incredibly fair with trade-in value. Even on my previous purchase of the 2012 where I was trading a SAAB (discontinued) MB White Plains still did me a solid! Really look no further. To quote a famous cover song performed but Tina Turner: Youre Simply the Best" THANK YOU SO MUCH TO ALL OF YOU!!! Will add pics soon!

The worst experiences of my life. You hear stories about dealerships using predatory tactics to…read moretake advantage of women and this dealership really exceeded. I was quoted a price for a trade in and then the numbers suddenly changed and the paperwork illustrated a lower number and then they pretended to fix it but never did. I will never purchase a car from them ever again. Liars and thieves.

Service Manager reached to correct previous mistakes above and beyond. Appreciate the time that was…read morespent fixing other parties wrong doing. Thank you for your time and good will. GMF

Absolutely horrible service - post sale, of course! I ordered a bed liner for my truck. Never…read morereceived a call that it was in. I called and was told it had arrived. I showed up but they couldn't find it. The man said once he found it, as he was sure it was in his warehouse, he would personally deliver it to my home. Two days later, no bed liner! So, I called and the same man said he would look for it and call me back in one hour. Guess what? You guessed it - NO call back. I then proceeded to call the GM, Steve, who finally picked up after having me on hold for 7 minutes. He sounded about as enthused to help as Eeyore would after having a root canal sans novacaine. Folks, spare yourselves the indignities and don't give these unprofessionals your business.

I was interested in a purchasing a vehicle that I had seen advertised on the website. It wasn't a…read morehigh end car, so I was a bit apprehensive about purchasing from Acura. It can be intimidating walking into a luxury dealership for some people. I will say now that the treatment I received from Anthony and Sal when purchasing my Pre Owned vehicle made me feel like I had just purchased every car on the lot. Anthony was extremely professional and courteous from the moment we were introduced by the manager. Very approachable, not pushy, and was a straight shooter from the jump. I love that he treated me like he would the President of the United States. Sal was relatable, non intimidating, and made himself available throughout my complicated transaction. He communicated with me in a way that I understood, and answered all my questions. Firstly I would highly recommend Curry Acura for anyone considering a new vehicle. I will definitely personally refer anyone. Second, I will be returning for my next vehicle when I'm ready-- that sweet candy red MDX.

This letter was sent to curry Acura about a incident that occurred and the manger basically told me…read moremy concerns should be with the tow company. Don't get service from this location. To Whom It May Concern, I am writing to formally document a serious safety incident that occurred following recall service performed on my 2019 Acura ILX at your dealership. On May 2, 2026, I brought my vehicle in at approximately 10:45 a.m. for a scheduled brake recall service. At 12:41 p.m., I was notified that the vehicle was ready for pickup. I arrived around 3:00 p.m., and the vehicle was returned to me. Upon leaving the dealership, I immediately noticed that the brake pedal felt unusually stiff. I initially assumed this might resolve with normal driving. However, shortly thereafter, I experienced a dangerous malfunction affecting both the braking system and cruise control. To be specific, my vehicle was braking on its own, it would not reverse therefore I could not operate the vehicle. The vehicle began behaving erratically in a way that nearly caused a serious accident, placing my safety and the safety of others at significant risk. As a result of this incident, I was forced to wait in a parking lot for approximately eight hours for a tow, without access to a restroom and with uncertainty regarding the safety of the surrounding area. Additionally, I experienced a lack of communication and professionalism from the towing company, which added to the distress of the situation. When my vehicle was brought to Acura for the second time on Sunday May 3 by tow truck during examination of my vehicle, it was reported to me by your employee Chris Bach that the wiring was loose. It is my position that the recall service performed by your service department was improperly executed and directly contributed to these malfunctions. A vehicle brought in for a safety recall should be returned in a safe and fully operational condition, not in a state that creates new hazards. This situation has caused significant inconvenience, stress, and concern for my personal safety. I am formally requesting the following: A comprehensive inspection and repair of all braking and cruise control system issues at no cost to me. Reimbursement or compensation for all expenses incurred as a result of this incident. A written acknowledgment from your dealership accepting responsibility for the errors associated with the recall service. I expect a response within 10 business days. If I do not receive a satisfactory response, I will escalate this matter to Acura Corporate Customer Relations, the National Highway Traffic Safety Administration (NHTSA), and, if necessary, pursue legal counsel. This is a serious matter, and I trust it will be handled with the urgency and attention it requires.

I can't really say anything good about this place. The sales staff isn't very good at their jobs…read more They are in desperate need of training. I asked for breakdown of taxes and fees and they positively didn't want to provide that information, and several people gave me monthly payment figures. None of which made any sense whatsoever. The dealership model is completely broken and is probably beyond repair.

I had a terrible experience at Curry Chevrolet's service department. I brought my car in for…read moreservice, and as I was backing out of the service area, one of their associates lowered the garage door onto my car, shattering my rear window. This was clearly their negligence -- I was in plain sight, and the door should never have been closed while a vehicle was moving. When I spoke with the service advisor and the manager, instead of taking responsibility, I was told they "weren't liable" because I backed out. That explanation is ridiculous. The damage happened because their employee lowered the door without checking if the area was clear. I trusted them with my vehicle, and they handled the situation with no care, no apology, and no accountability. I strongly advise anyone considering Curry Chevrolet for service to think twice. Mistakes can happen anywhere, but refusing to stand behind them and blaming the customer shows terrible management and complete disregard for basic professionalism.

Rescheduled my service three times, so I had to take off from work three times in a week. Terrible.read more

This review is for the service center-it seems to be under new management and they are HORRIBLE!…read more They are totally disorganized and all over the place-they try to bait and switch you with pricing and were reluctant to take my coupon that was on their website. They even lied about the labor time that was needed for a repair-one sales person said 1 hr and the other before that said it would only take a 1/2 hr. They are very unprofessional as well fighting in front of customers, I really do not trust them at all. They are not good with customers-the previous leadership was so much better under Charlene!!! We miss her. I will not be going back to this service location anymore-they try to nickle and dime you on everything and are WAY overpriced, be careful as they will try to over charge you without you realizing it as well.