My experience with the service department was great . It started with my 2019 xt4 getting a check engine light on. The service agent was efficient and knowledgeable about how to handle this problem. The communication was great and the customer service was excellent. I was text that the vehicle was washed and ready for pick up . Wow what an awesome experience. Highly recommended read more

I bought a Cadillac Escalade from them in 2022. I hadn't even had the vehicle for 2 months, and a tire went bad. They told me they didn't have a warranty on it. Turns out, even though it had 150,000 miles and was 3 years old, I still had to pay $375 for this tire. Then, with 48,000 miles, Jason told me I didn't have a warranty on a satellite dish. They tried to tell me I didn't have a warranty when I was 100% sure I did. I went to another dealer, and they helped me, resolved the issue, and didn't even ask me about the warranty because they already knew I had it in Cadillac's internal system. This speaks very poorly of the services offered at Pepe Cadillac, because they tried to charge me for something I'd already paid for. I once had an oil change, and they left the filter loose and leaking (a dangerous thing because it can damage your engine). Today I went for an engine recall and to replace a faulty front axle. When I called to request a ride from my house to the dealer, no one answered the service department for over two hours. It turns out they gave me an appointment for 9 a.m. I requested a ride home because it would take much less time than 20 minutes. The ride arrived at almost 11 a.m. I requested a return ride for 2:30 p.m., and it's almost 3 p.m., and none of them answered or did anything to resolve the issue. I recently extended my warranty with them paying almost 7 thousand dollars extra with them (PEPE CADILLAC) and now my car is subject to waiting because Mr. Bryant is still waiting for the warranty and approval papers since this morning, and this is an office that is in the same building and that he with Mr. Frank can acquire immediately by walking 10 steps and telling me that he needs insurance approval seeing the extended warranty in the contract, so successively they spend hours and hours without giving you the attention to customers in general as it is due and deserved by each client. Once I tried to get the transmission oil changed that is included in the service package twice and Mr. Bald assured me that he did not have that service package. I had to show him my papers 9 times and ask them what they sold me and what these papers said. I don't know what Ron Bald is doing in that office if he doesn't even know what his own company He sells to customers. It turns out that on the front of the service package folder, the first thing it said was two transmission oil changes included, and he wanted to forcefully charge me, having Michael tell me it wasn't included, not honoring a service I'd already paid for. Just like the time with the antenna, Jasson, his star employee, told me I didn't have coverage at 48,000 miles a year and a half ago. This is looking worse and worse. I like the building, the bathrooms are very clean, and they serve excellent coffee, but some people there aren't doing their jobs. DANIEL OLIVO read more

Bryan in service is the best he helped me out so much with my Cadillac he made the experience so much faster and easier I just wanted to give a big thanks to him and also the other Bryan the manger is also very helpful and very respectful he treated me like family and I wish both of them the very best make sure you stop bye Pepe Cadillac read more

Pepe Cadillac - Car Dealers Near Me - White Plains, New York

They installed public ChargePoint car chargers as part of an incentive program. The app leads you there, which I used when I was desperate because my home charger died. When I got there the lady refused to let me use one of the public chargers. I explained my medical emergency and still did not care. I called charge point and they confirmed that they are public and they cannot refuse to allow you to use one. But they do! I'm sure others have been stranded on the same way using up their remaining power to get there and get the same treatment. Needless to say I will never purchase anything from Pepe. read more

I am very grateful for Pepe Cadillac Service. I got help from a gentlemen called Efrain. He went above and beyond and he is very knowlegdeable. Will be coming back here for all my cars in the future thank you ! read more

Pepe Cadillac - Car Dealers Near Me - White Plains, New York

Pepe Cadillac is staffed with smart, honest and hard working people. From the service department to Sales to the upper management - all top notch read more

to be clear, my engine failed twice and required total engine replacement and recently began failing a third time. all in 18months. the dealer refused to buy the car back other than at a price $40k below what I paid not that long ago. they know Cadillac is making defective products. yet they continue to sell them. read more

My 2018 CT6 had a pretty loud squeaking noise from the front which got louder and louder over the course of a few months. Pepe Cadillac changed out the front sway bar and now I'm rolling as quiet as can be. Hope it stays this way. Good job. read more

Don't buy a car from Pepe Cadillac! They treated me terribly. I always serviced my Escalade in White Plains, never went anywhere else. At 84,000 miles, the motor dies, for NO REASON. Cadillac took no responsibility, told me "things happen." Cars that are treated properly shouldn't have a motor completely fail. Cadillac wanted to charge me $10,000 for a new motor without labor, no loaner, and wait months. Headquarters listened, claimed they would call you back, never did and didn't care at all. All they do is take your money! read more

Wish I could leave "0" stars but unfortunately I can't. So I ordered the new 2021 Escalade over 16 months ago and left a deposit for it as well. Mind you I leased the 2019 Escalade at same time while I waited for the new one, only to find out that I had to pay 8k over sticker for the truck. You would think there would be some loyalty considering I leased one while I waited for new one and also owned one before that. Can't think of any other word but "crooks". I will never get a Cadillac ever again thanks to my experience at this dealership. Would drop some names but rather not. Just know it was management/boss. read more

I purchased my 2014 SRX from Pepe with an extended warranty. Two major problems have occurred only 3 years later that they refused to cover. Their reasons for not covering have been pathetic. I feel I have been taken advantage of and plan on pursuing legal action 1. Headlights had water leaking inside which caused a horribly unsafe situation where I could not drive at night. When I brought the car to Pepe to be serviced, they told me there had been a class action law suit suing GM for the faulty lights but I had missed the deadline. THEY NEVER EMAILED ME OR SENT ME ANYTHING TO TELL ME THERE WAS A LAWSUIT. How was I supposed to know? Plus they were not covered under the warranty apparently. So $1800 out of pocket 2. I brought to Pepe 3 months ago for above headlight job and also got the oil change. They did their multi point inspection. Now, 3 months later, I was having major transmission issue so I brought to Pepe. Remember I have a warranty...they tell me transmission isn't covered because I did not have transmission fluid checked so insurance adjuster (through warranty) isn't covering. What??? Isn't that checked with oil change? What is covered with warranty then?? They are playing games. I feel violated and scammed. Avoid at all costs these criminals. read more

Horrible service, you would be much better off going somewhere else. I called and set an appointment for a car detail, tire replacement and trailer hitch installed. They verified when I set the appointment that the trailer hitch would be in stock when the appointment was set. I asked how long it would take and was told approximately 4-5 hours. They couldn't give me a price, but promised someone would call and give me a quote later. No one called. I called back a couple days later and asked for the cost, again promised that someone would call. I confirmed at that time that the appointment was still set for today, June 2nd, and that everything would be available. They confirmed that everything was in place and told me again that they couldn't give me a quote, but that someone would call me. No one called again. I called a third time several days later. Same thing happened, a promised call back that never happened. Finally, I show up today for the appointment. Not only did they NOT have the trailer hitch in stock, but also they told me that the car detail would require that the car stay overnight. Something that is exactly NOT what I was told before, even though I asked multiple times. These people do not do what they promise, they do not care about the customer and they will not give you good service. Avoid at all costs. read more

I had my first service appointment here today at Pepe . The service here was outstanding . I would absolutely recommend coming here to get your car serviced or to get a new car . I will definitely come back here when my lease is up and it's time for a new car. Everyone here was very nice and the manager even gave me a gift as I was leaving. Thank you PePe! read more

Pepe Cadillac - Car Dealers Near Me - White Plains, New York

Don't do business with Pepe Cadillac bought a 2017 Cadillac ATS the Cadillac Cue is inoperable they refused to fix it even though Cadillac knew they were bad for six years can't even drive car because it is unsafe to drive they get 0 stars read more

What service manager Ron Bald neglects to mention I brought my CPO vehicle in when it was under 80000 miles complaining of the same noise that later turned out to be my converter but when they finally realized what it was the warranty no longer covered it.Very slick and clever way of avoiding to pay for a costly repair.STAY AWAY FROM PEPE CADILLAC. SLICKER THAN A CAN OF OIL. read more

I went to this dealership today with the serious intention of purchasing a Cadillac Escalade. The first issue was that there was absolutely no customer parking- strike 1. After parking across the street at a meter, I went into the showroom. The receptionist was busy and I started to look at the vehicles which were all locked due to Covid, I assume. After 10 minutes the receptionist noticed me and asked if I needed help. I said yes and she called a sales person. "Jack" came over and introduced himself while simultaneously telling me that he was about to leave and deliver a vehicle, strike 2. Why even come over if you are leaving? I told him I was interested in an Escalade and he said they had little inventory due to the shortage of chips. He said that they had one Escalade on site with a few more coming in, some that were spoken for. He obviously wanted to get away from me, as he was not interested in dealing with me. Strike 3. I asked when I could get a car if I ordered one. He told me 6-8 months, which made no sense since the 2022 models would be arriving by September or October which is only 2-3 months away. I was annoyed at this point for several reasons and said that this was a car dealership without cars to which "Jack" replied "I'm sorry that I was not invited to the Cadillac board meeting for that decision." This was the worst car buying experience of my many years and dozens of cars purchased. This is one terrible and poorly run dealership. read more

See David Persaud in Sales for an honest pleasurable experience buying a car. Pepe is great and they work hard to get a deal done. Theo service department is even better! read more

I don't even know where to begin. I will say I wish I never did business with this place. I feel nickel and dimed after the fact and seeing that certain things occurred afterwards and at sale closing. There were red flags like attitude I received when the agreed upon price which was only a few hundred dollars short was not reflected on the final paperwork. Highly unprofessional behavior by the sales manager towords me-he stormed out of the room like a child and basically ignored my request and the financial guy agreed it was ridiculous and fixed the issue. I assume part of the issue was that I am a woman-he made off color comments about placating me with female trinkets in lieu of honoring a nominal price adjustment before he stormed out without addressing me in regards. When I received the car certain agreed items that were supposed to be taken care of were not. Mind you I sat here for 5 to 6 hours to complete a transaction that was supposed to take 2 as I was told. Tints that were on the vehicle at sale were removed without my knowledge or consent as I "waited for paperwork". Ridiculous. I don't really care what the law is-you remove those tints on your time, not mine. Maybe don't sell a car that has illegal tints then and pawn off on a buyer your failure to prepare. I had to take time from my schedule and return the vehicle at later date for said item to be repaired. Why? Why was this not taken care of as agreed and perhaps I could have returned another day to pick up the car? Was it that important to push this out the door that day? I suppose it was. By the end of this ordeal, I was left alone in a dark parking lot at a closed dealership because this circus had taken so long to complete. Trade in-I was assured that I was given a fair rate for my used auto-it was then listed within a day for double the price. While I am sure that was not what was paid for it, wow. Just wow. Mind you this car received no work to it and was basically in mint condition. I understand businesses need to make a profit but that's excessive and insulting. Financing-I was told I received the best interest rate on my loan-I hardly believe an 800 credit rating calls for a 5.6 percent loan. That's ok guy, I paid it off already. So you missed out on the money you made off the interest. Wasn't told until later that they had selected some fly by night no name bank in Ohio, either with no branches anywhere on the east coast. Is this how you treat people spending upwards of 100k in your place? If I purchased a new Denali with extended warranty are you signing loans like this? Even the bank said this interest rate was higher than usual (even for a mid level credit rating-remember mine is high) and selected in order to make additional money for THE DEALERSHIP. Remind yourselves that there's maintenance, parts, body work...even building relationships for future sales/upgrades. That's all profit on top of what you are making off that car. It's not all about that initial sale. Building relationships is not a strong point I feel is stressed with this sales team. Are these guys screening Boiler Room on their lunch hour here or what? My bad for assuming I would not be taken advantage of and not reading the fine print. I feel I placed trust in the wrong hands. Probably my fault for expecting to be treated fairly by a car dealership, but I never had any issues before elsewhere. I thought I would be taken care of FAIRLY given the reputation of the business. I think for karmic reasons I will be trading this car in within the year or selling it and certainly not getting another vehicle from any Pepe Dealership. The car is beautiful (I returned for the promised repair and got the windows retinted) but I certainly did not need to be put through the ringer for it, financially or mentally. A lesson here I have unfortunately hard learned...I am actually embarrassed at this entire situation. Make sure they take you out to dinner first if you come in here if you catch my drift. read more

Great place to buy a car from. It was fast and simple, they have great prices and don't try to over sell you on everything. The customer service was great and I highly recommend buying a car from them as I most likely would come back again. read more

Pepe Cadillac is awesome! I had the pleasure of purchasing my New Cadillac XT5 400 from David Persaud. David made my entire experience as easy as possible. He was very professional, patient & knowledgeable. Frank, the business manager was very thorough with the Contracts and made sure I understood what I was signing. Walking into the dealership felt very easy & comfortable. Everyone at the dealership was extremely kind and accommodating. The dealership is very clean and has taken extra precautions during this pandemic to make their clients feel safe. I felt very comfortable buying from Pepe Cadillac! I am a SATISFIED customer and will be returning for my next lease! read more

I live in Long Island, about 1hour 30mins from this place. I traveled here because they had a great deal, good ratings so why not? We spoke to them about a specific car and put a deposit on the phone for the car. We went to go pick it up on Saturday from these guys. It was perfectly fine seems great, clean car fax seemed to drive perfectly fine. So drove it home no issues nothing out of the ordinary. The very NEXT day there was a check engine light. Now that's weird. So emailed them they responded a few hours later. Now mind you we live an hour and half away, so they said we need to bring it. So we also let them know this is a very big inconvenience for us since we have to drive far, waste gas and pay for tolls and on top of that I have to take a day off from work. The salesman, Harold said we will be in and out, we will be priority when we get here. It should not take more then an hour. THEN he had the nerve to say it is NOT considered an inconvenience and made all this bs up why it's not. Before this incident I would have gave them a 5 stars but after this INCONVENIENCE and lack of professionalism I would not give them more then 1. Also, just so your aware him saying we are "priority" and we'll be in and out in one hour was a just flat out lie. I told the service guy that our salesman said it would take less then an hour. He replied with "He doesn't know what he is talking about, it will take a couple of hours." I was sitting there for over 7 hours. Literally 7 hours. Plus the 3 hours for commute (1.5hrs each way). So total was 10 hours To deal with this nonsense which in the salesman, Harold words was "technically not an inconvenience for us". Horrible experience. Will not recommend ever. Funny thing at the end he goes "You won't believe what it was, it was just a fuse and we just changing it." So my question is for "priority" maintenance you took 7 hours to figure out it just a fuse? It's BS. Was extremely angry. Wasted my entire day and cost me money. Not just for gas and tolls but my job which I had to take off for this. Disgusted. read more

I've had my 2009 Cadillac CTS4 serviced several times at Pepe Cadillac and each time Marc Chandler and Remo Balsamo continue to surprise me with the highest level of professionalism, expertise and overall friendliness; always ensuring that my car is properly maintained to the highest standards! In addition to Remo & Marc, the rest of the staff is 'top notch' -- professional and courteous. Lastly the new Pepe Cadillac dealership and service center is fantastic; I never hesitate to go there and always recommend Pepe to all of my friends and colleagues. Thank you Remo, Marc and the rest of the Pepe Cadillac Family!!! read more

I must say, my wife and I were very HAPPY with Pepe Cadillac. We were in the market for a CPO Escalade and was looking for a very specific truck. We actually stopped by there last Thursday and spoke with a really nice salesman (unfortunately, we forgot his name). After searching multiple dealers over the next day and a half, my wife found another CPO @ Pepe. She called and spoke with Frank. When we walked in, Frank greeted us and introduced us to Harold (another salesman). From looking for a CPO, Harold and Frank showed us a 2018 Escalade ESV. Though it didn't have a couple of things we were looking for, they gave us an offer and accepted. Dealing with Harold and Frank was a pleasure. Frank spent plenty of time with my wife and I as Harold did. Once the truck was prepped and ready, Harold sat in the truck and gave us a full tutorial. Being in the service business for over 34 years, it's nice to sit with salesman that care ! Thank you Pepe Cadillac (especially Frank R) read more

When my husband and I were looking for a luxury-feel SUV/crossover we visited several dealerships including Mercedes, Acura, and Buick--- in addition to Cadillac. The customer service at Pepe Cadillac was far & away the best. From the start, John Gerardi, our sales consultant, was warm & friendly, knowledgable -- and not pushy. John never rushed us --- and we felt like we were in excellent hands. Let me say, though - that although exceptional, the great customer service alone would not have been enough to persuade us to buy the SRX. The car is incredible and we fell in love with it. We felt like we got a great value and a quality product - and that, along with the "family"-feel of the Pepe dealership sold us. i would highly recommend Pepe Cadillac. read more

I rarely take the time to write reviews but I felt that the service I received from Ron the head of service at Pepe cadillac more than deserves my time. I had an issue with my Escalade while traveling in Gainesville florida. The gear shift became stuck and would not shift. The truck had to be towed to a dealer. Once at the dealer they told me I would have to pay $1200 to have it fixed even though it was still under warranty. They would not budge. Given the great level of service I had always received by Ron and his team I thought I would check to see what he thought of the situation. Ron told me it should definitely be covered under warranty and he would speak to the dealership and not to worry. Long story short Ron took care of the situation and me very well. The truck was fixed he had the dealership reimburse me for my rental car and deliver the truck 250 miles to where I was since the repair took a week because parts had to be ordered free of charge with trip interruption protection. Ron's treatment convinced me to purchase my Escalade of my lease this coming July. White plains is the best!! read more

This place is an absolute scam. Last week I had my car maintenance because of the check engine light. After running the diagnosis one of the reps tell me the timing chain needs to be replaced. Which cost me over 3K. I agreed to have it replaced because I was already due for an inspection. This place is an absolute scam. Last week I had my car maintenance because of the check engine light. After running the diagnosis one of the reps tell me the timing chain needs to be replaced . Which cost me over 3K. I agreed to have it replaced because I was already due for an inspection. When my wife went to pick up the car she said the check engine light illuminated as soon as she left the dealer ship lot. I brought the car back to the shop have them check the check engine light AGAIN, now he tells me that the catalytic converter needs to be replaced which cost $1500 not including labor. This place is an absolute scam. Last week I had my car maintenance because of the check engine light. After running a diagnostic test one of the reps tell me the timing chain need to be replaced? Which cost me over 3K.YES 3K!!! I agreed to have it replaced because I was already due for an inspection. When my wife went to pick up the car she said the check engine light illuminated as soon as she left the shop lot. Spent 3K for nothing. I brought the car back to the shop have them check the check engine light AGAIN, now he tells me that the catalytic converter needs to be replaced which cost over $1500 not including labor. When I ask why didn't this come up on the diagnostic test the first time he said something that made absolutely no sense to me. These people DO NOT CARE ABOUT THEIR COSTUMERS!!! They only care about $$$$$$. My advice for future customers, find a mechanic you can trust. read more

3 Strikes for Poor Service I purchased my CTS here and took it back for service several times, but never again. The first time I took my CTS in for clicking noises. They couldn't hear what I was hearing and said the car was fine. I happened to be in Long Island for business and stopped at North Bay Cadillac and they found the trouble. The steering rack had to be replaced. A $1200 job covered under warrantee with only days to spare. Recently took the car in for a routine oil change and the dealer said the car had lights on the dash:Stabilizer off, ABS off, Traction Control off. Left the car there for 2 hours and they said I needed to make an appointment to have the car checked since they didn't have enough time to diagnose the trouble. They needed an additional 3 hours for diagnostics $140. I took the car to my local shop and received diagnostics in 30 minutes with an estimate for a fix. The cost for diagnostics $45 which they could appy to the job. I called Pepe to find out how much it would cost to replace the Rear hub assemby with bearings and received a similar quote. I took the car back in to Pepe and they said they will check the diagnostics to verify my local shop. After 5 hours they sent me a quote for the repair, same diagnostics, same repair. The cost of the repair jumped to $1100 from $700 their initial estimate. Of course I took the car back to my local shop where they fixed the problem in 3 hours for $585. The lights are all gone and the car is back to normal. This experience has taught me never to take my car back to Pepe for anything. 4 hours of labor for $560 while the local guy can do it in 3 hrs for $235. Just shows Pepe's mechanics _uck. Can't diagnose _hit and can't fix _hit. Sorry my S key is stuck. Never ever going back to Pepe Cadillac for anything. read more

Here is where you need to buy your next car. Probably one of the most pleasant experiences I've ever had when shopping for a car. Had the most wonderful Sales Person, Dan. No pressure to buy, simply talked about what I wanted, since I was very undecided on what to buy. I went to several other car dealerships, Acura, Lincoln, etc. but just kept coming back to my experience at Pepe and the overall quality and luxury of the Cadillac. The entire staff is most pleasant and willing to assist. I went back several times to test drive the car and was treated with great respect and warmth. Bottom line, Go see Dan at Pepe, he's the best. Picked up my new XT5 last night and love every bit of it. read more

Pepe Cadillac always provides five star service, no matter what the issue is with my vehicle. The staff is always very professional and treats me as a highly valued customer. I have owned three Cadillacs, all purchased from different dealerships, so far Pepe has provided the best buying and service experience. I would recommend Pepe Cadillac to all my family and friends. read more

I have two cars threw Pepe and would never go threw them again they lie and tell you whatever they have to to sell the car. I told them I was having severe back pain due to the seats and they refuse to work with me to get a non sport SUV. I'm not asking for my money back just to give me a car that I'm comfortable in. I was told I can get a loaner when I showed up they said I couldn't have one because my company name was on the insurance and not my name. I showed them insurance with my name on it but it wasn't good enough. I was told they were short on loaners but in the parking lot they had 3 cars just sitting there. Shady place and shady people don't trust them!!!! I'd like to add after talking to someone after the fact I was told that they didn't make the cars they just sell them haha way to stand by your product what a joke also like to add the guys in the service department couldn't have been nicer they aren't the problem Pepe is!!!! read more

Brought my SRX in for its first oil change and Pepe could not have been any better! They were ready for me when I arrived 5 minutes early and finished in less time than originally expected. The waiting area is comfortable and has tons of things to read or watch TV and they have complimentary coffee, water and snacks. Seriously the best service experience I have ever had. read more

I traveled from Philadelphia Pennsylvania just from my phone experience with Alex. Very professional and knowledgeable. I purchased a 2016 CT 6 and got the best deal with Pepe. Highly recommend this dealership. read more

I just leased my second Cadillac with David, and he is the best! I never felt like I was being sold to, and I walked away with car that I love at a price I am happy with. read more

My service was performed in a much quicker time frame than I had expected. As always, the experience was a pleasure.

So unprofessional Went to have this dealership to look @ my Cadillac for a possible trade in Not only did they make me wait for 30 minutes because their receptionist was out sick but didn't have the decency to call me or return my phone calls. Heard many customers complaining in the waiting area about the arrogance of the Sales staff as well as the Manager and their disappointment with their service Would't recommend this dealership Danny G read more

Five star service. I highly recommend Pepe Cadillac. Brought my car in for service, car was ready in less than two hours.

I was interested in a 2014 ATS AWD and contacted Pepe through Cars.com on a CPO they had available. Frank reached out to me and was very helpful and responsive to my emails, even after hours. After driving to another Cadillac dealership outside Philly, where the sales rep wouldnt even counter my first offer on my first choice, I drove 3 hours to Pepe to meet Frank about my second choice. Turns out, however, the car we had been discussing sold earlier that day (Frank didn't know). While I was unhappy (to say the least) Frank went out of his way to set me up with another (much better) CPO at a great price. Turning that situation around such that I left Pepe feeling like the 3-state trek for a Cadillac ATS was worth it, speaks volumes (about how upset I was, and how great the service I recieved was). read more

I consider myself a very fair person so for me to give a 1 star rating, means that there was a significant dissatisfaction with the product or service. After telling them I wanted to walk away from what I think was a ridiculous deal; where they were trying to convince me to buy an older vehicle vs what I really wanted to do which was lease, they ran my credit 6 more times (I kept getting notifications) lowering my score by 15 points and ultimately jeopardizing a deal with a different dealership. Clients beware- go prepared- and stay true to what you want. read more

I shopped online and via phone to find the vehicle in stock. I was given an extremely attractive price, and all the finance options (purchase, lease and finance) were priced well. It was a no brainer to purchase from Pepe. On delivery, our salesman, John, spent a long time with us setting up the car and helping us get familiar with the robust features. Had a bit of a delay in getting my plates (I am in NJ, so there is some extra work required on the dealer's part). They came through for me in the end. read more

Pepe Cadillac has been a wonderful experience for me. The staff is warm and friendly. They answer all my questions in a timely manner Kenny my salesperson was great! I'm a first buyer of a 2018 Cadillac cts. and i couldn't be happier. Thank you Pepe Cadillac. K.Moore read more