First time going to this restaurant after the remodel. The supervisor/manager has a nasty attitude. It was only two or them working and the poor girl was doing everything, taking orders at the front, cooking and even taking orders from drive thru and the manager was barely helping her. I'm only giving two stars because of the hardworking cook/cashier. I only did not like that she was charging customers and taking orders with gloves on and was also cooking with the same gloves, gross. The restaurant floor was very gross, like they mopped with the nasty, oily mop from the kitchen. I probably wouldn't go back. Thankfully I hardly go to jack. read more

This certain Karla M. was very rude. We have been a Jack in the box customer for years. First, she didn't even greet. I asked her nicely if I could have ranch. She said: Whatttt? How many? With an irritable and mad. She also had her little boy going in and out the cooking area by the cashiers' counter. That's unsanitary. And I saw her mimicking me to her two co-workers who laughed with her. If you don't like your job, quit! Having a bad day? Don't to take it out on someone else! You are very Rude! All 3 of you! Time: 11:45 am. I will never go back and support this restaurant again! This location at least. read more

The pictures say a thousand words.... Burgers so squashed it seemed intentional. Jalapeño poppers with no cheese, deflated and sad. Small and measly. No one works the registers, they just yell at you to use the kiosk. read more

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If I could give this establishment a 0 star I would. How do you hire people for customer service to take a FOOD ORDER SIMPLEST THING. Yet while we're ordering can't even finish cause the lady can't understand that we want a burger plain with cheese and not only did we have to repeat ourselves 20 times but when we got back we're missing 2 of our items, the burger is a double yet has only 1 Peice of cheese that's barely on anything looks like a hamburger what is the point of a remodel when the workplace just got crappier nothing to look nice for when you don't have any good customer service and are always messing up people orders there shouldn't even be a jack in the box anymore. read more

Jack in the Box - Ultimate Cheeseburger Does this look like it has double cheese or anything no. - Burgers Near Me - Yucaipa, California

Employees do not even acknowledge you , they refuse to take ur order and make u order on the kiossk orders are incorrect! This has happened twice now , and somehow the same crappt attitude employees are still working ther read more

This place sucks, the people that work here clearly don't know the definition of fast food because they are so slow, food was cold and the workers are rude. This place needs to be closed down read more

Worst service ever! It's 8 PM on a Friday, and it's semi busy, but nothing crazy. I pull up to the first speaker in the drive-through, I sat there for about two minutes, and I was never greeted. Then Someone pulled up to the second speaker after me and got helped before me. I then had to repeatedly ask "hello, can someone help me?" for about two minutes. Finally, someone did answer me, but asked me if I could "give him a moment". I gave them another two minutes until I saw the car behind me start to back up and then pulled forward to the second speaker AND was helped before me again! I was so upset to the point where I yelled out "are you kidding me!" and the guy at the first speaker replied "I know, I'm sorry. Just give me another minute". Absolutely not! I said "no, I'm leaving". Absolutely ridiculous. I don't understand what the issue was. The drive-through line was moving. Nobody was inside. And yet he still couldn't greet me when I first pulled up so I at least knew someone was there? And then at least I would have known I was acknowledged, and could have been asked to give them another minute. Or he could have attempted to take my order too because the second speaker lady had no issue. I don't understand why it was that difficult. And, I have a lot of patience too, because I work in customers service as well. That was unacceptable. I will never go back to this location again. read more

Cluck Chicken Sandwich Combo - I had a 2 for 1 coupon. Would have been $22. I paid 1/2, and I should have because we threw 1/2 away! Well over cooked, dry to the point of jerky, hard on teeth to even bite! Thay added a Dab of their sauce both line middle. Now even dryer. Oh, does anyone know how to fry a potato? This place has limp, oily and limp. Discusting. read more

Their store is clean but they are always short staffed. They are always busy with the drive through and sometimes ignore the walk in customers. If you don't order with the computer they will ignore you. They are slow enough as it is. read more

The lady at the drive thru was probably the rudest worker I have ever encountered. She has like a 69 tattooed behind her ear I think. Anyways she's miserable and hates her job. she needs to take a nap or something?? OH and she forgot half of my order smh didn't even want to deal with her attitude again so I missed out on my food smhhh. (Would give one star but because the sweet man that was helping her was amazing I'll bump it up to 2) read more

I have given this location several chances since their reopening and have repeatedly had worse and worse experiences. This time I placed a mobile order, and then waited for 45 minutes after showing up during off hours on a Tuesday night. Every single time I have come here, I have waited for longer than 30 minutes for basic food for two people. Every single time the food has been lukewarm warm and soggy. Not only will I never return to this location, but I will actively encourage anyone I know seeking to go there to instead go anywhere else. You would have a better meal and experience getting a gas station hot dog than you would eating at this Jack in the Box. read more

I wish I could put 0. This is the worst FAST FOOD ESTABLISHMENT in yucaipa. They dont even greet you when you walk inside! I've waited 10 minutes without being greeted. And then they take forever for the order. I understand working fast food is tough. But it takes 2 seconds to say, "Hi, I'll be right with you" or "welcome" even from the back read more

Better preparation of machines for milkshakes and ensure its good quality. This was all whipped cream. Not exactly what you want for what you paid. read more

Drive thru is fast but everything else sucks. They are rebuilding it now so hopefully things will be better but don't bother now. read more

Jack in the Box - Closed for remodel - Burgers Near Me - Yucaipa, California

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Drive thru was quite a long wait. The tacos I ordered without sauce had nothing other than the meat, no lettuce and no cheese! Lots of grease though. They now put both tacos in the same wrapper as well which flattens them even more. Won't be going back read more

Worker complained and gave me a dirty look when I ordered tacos n further more I had to wait 30 mins for my cold food OUTRAGEOUS!!

Don't do it. The service is very slow. 20 minutes to get 2 stone cold sourdough cheese sandwiches. I have overheard a lady say she was stuck in the drive through for 45 minutes. .... guess I was a lucky one. Lol read more

Nothing get rid of the whole staff! This jack in the box is terrible. TERRIBLE CUSTOMER SERVICE. The woman here are such disrespectful and hateful. Always a negative experience here and this seriously was the last straw. Corporate needs to seriously consider closing this place down. Whoever the woman was on drive thru go home and get your life together. read more

Poor work, I seriously thought that since the location is new and hired new employees that it would be a-lot better, but this place is just disappointing. I arrived to the drive thru and wasn't attended for about 10 minutes, so I decided to drive up to the window and I got the rudest interaction, they asked me to pull up to the front and I waited 30 minutes just for my food to be cold and they didn't even give me my drinks. This location seriously needs to improve on their service and employees. read more

Jack In The Box located in the foothills community of Yucaipa,California on Yucaipa Blvd.,has friendly servers,fast service and great Jack In The Box fast food! We had their super tasty Jack In The Box Breakfast Croissant Supreme sandwich and a cup of their fresh hot coffee-excellent! A great breakfast experience at Jack's! . . . . #jackinthebox #jackintheboxyucaipa #hamburgers #cheeseburgers #frenchfries #milkshakes #tacos #grilledchicken #cocacola #breakfast #lunch #dinner #fastfood #ilovejacks #drivethrough #yucaipafastfood #sourdoughbreakfastsandwich #doublecheeseburgers #together #besafe #behealthy #jumbojack #curlyfries #latenightfood read more

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Worse place ever! We were told after ten minutes they were too busy to make our order two burgers and had to refund us! Literally said "I don't know what to tell you we are too busy". DO NOT WASTE YOUR TIME COMING HERE. read more

Confirmed order 3 times but still got it wrong. Hamburgers were good but lettuce didn't look fresh. Placing order in drivethru went fast. Waited quite a while and then food was only warm when we actually got it. read more

Jack the box is the nicest building on the blvd. Happy there open. I can get my sober up tacos at 2 am now. Haha

I am a grown a%% adult I never in my life dreamt of reviewing a Jack in the box,but here I am. I'm a native to this jack as it's the only one here. I hate this place and will never go back. They seem to pick the worst employees. The people who pride themselves on being as mean as possible.I don't care if it's fast food. I live here and sometime need fast food I shouldn't have to lower my expectations because of that. It's been years of really foul employees behavior. Worst fast food restaurant of all time as far as I'm concerned. read more

Very disappointed. Ordered the rib eye steak sandwich. Was not tasty at all. Picture on tv makes u think there is a " possibility " Choose something else! Did not eat it.. The staff was very nice, as I had gone inside to order..so I spoke with them to order. Sorry to leave this review, but just felt people should know.. don't be fooled by the picture! Doesn't come close. read more

They need better training! This place has been open long enough for the training and they have no idea what's on half the menu. This is probably the worst location I've been to. read more

We were excited to try a smash burger. Don't bother. It's not a bad tasting burger but not a 'smash' burger. No crispiness or skirt and too thick. read more

My son went thru the drive thru at around 3 am. He ordered 6 tacos and the smash burger......... they gave him 2 tacos and a spicy chicken sandwich!!!!! He didn't realize til he got home so we tried to call them. The first few calls, my iwatch had Bluetooth on so TYLER couldn't hear us... really my fault. However, after we fixed the problem, we tried to call back and they hung up on us every time. We couldn't even leave a voicemail. I am so upset right now. That is completely unprofessional, unacceptable and irresponsible. You STOLE our money. You ARE OBLIGATED to answer your phone. read more

Slow slow slow and food was cold. I was told to park in front and my order would be brought out. After watching the 3 cars behind me drive away, I went in and there sat my food in the warmer. Further drive but Will go to the new Jack in the Box next time ! read more

You would think with this place recently opening it would be one of the good Jack in the Box's. I went during dinner time to get tacos and a small curly fry. I have never received a colder set of fries from a fast food restaurant before. How many fries and tacos do you need to pre cook before rush hour? I also believe food is only allowed to sit for a certain amount of time before selling to customers. I took a bite and was so disgusted because how can fries be colder than the temperature of the heat lamp, only way is if it's been sitting for 1+ hour but even then.. I had two cars ahead of me and it took 10 minutes to get to the window only to be given cold food. I also asked for buttermilk and was responded with a "what!?". So just when you think, "Yes! Now I don't need to drive to Redlands or Calimesa" I think the better options still are in the neighboring cities if this is the standard this store is setting. read more

Okay I want to start by saying I totally understand what it's like to work in the fast food industry, especially late a night it is not easy. You're tired, you want to go home, and you have other responsibilities you need to do but I don't get being rude to guests because of your personal feelings. I came through and on the receipt the lady Nancy T checked us out but I'm not sure if she was the one at the window. There was no name badge to tell. I wasn't once greeted, i was paying Apple Pay and she just threw the card reader out of the window still without acknowledging me. After she handed me the receipt and my bag not asking me if I wanted any sauces, utensils, etc she proceeded to slam the window. I needed some extra sauce and I had waited for her to come back which took a few minutes even though there was still cars behind me as well. Still nothing was said to me when she opened the window I just asked for a couple extra sauces and she just handed them out and slammed the window once again. Like I'm not expecting her to be thrilled but atleast not rude when I was nothing but kind and I tried to give the benefit of the doubt but it's just sad. this isn't the first interaction with her that has been difficult. not only that but my food was underdone and not satisfying at all. I'm sorry but if you have a job you have a job just because it's Jack n Box doesn't give you an excuse to be miserable and rude to guest. read more

In Response To The Business Owner: I have emailed that email numerous times and have gotten nothing back in return except for 1 from that gentleman I mentioned in my review who seemed to ghost me as well. Hence why it's so frustrating to get this handled. read more

Went here tonight around 10:40 I Ask for fresh fries but instead I got this this is out of control I never seen things like this on Jack n the box fries read more

Jack in the Box - Small fries old - Burgers Near Me - Yucaipa, California

i asked the manager at the Yucaipa storefor foo ranch and good good sauce she was very rude to tell me that each sauce is 27 cents so I added 4 then we received our food and one of the fries had 4 fries and I ask her what happened she said it is what it is like I ate them or something then I ask for the owner or franchise number she said she don't have it and was a very rude lady read more

I was blatantly disrespected when I went through the drive thru. I ordered the first combo meal and was told in a very condescending tone to speak clearly. I have rheumatoid arthritis and as of lately the inflammation had attacked my vocal chords so I am chronically raspy sounding. I spoke up and ordered...never once was rude. Then once at the window he proceeded to line up my drinks for me to see then he did it right, again I politely said thank you and took my items as he handed them to me...once home of course I was shorted one of my fries. Not a huge deal however when you as an employee are going out of your way to be rude perhaps you should equally go out of your way to do your job!!! read more

I have recently discovered the Double Bacon Smash Burger, which giving fair credit is an excellent burger (holding its own, even when compared to the In & Out Double-Double). However, today, we went for the "Dodger Deal" at two different Jack In The Box restaurants located in Yucaipa, CA. The first, the newest of the chain, located in lower Yucaipa (by the freeway). This was our 2nd visit to this eatery in two consecutive days; with the same experience in each case, earmarked by dirty tables, food spilled-out on the food prep area in plain view of customers, and frustrated, hostile employees. No manager was present in both cases for obvious reasons... They are sorely understaffed (never more than 3 employees seen to work window and counter, and maintenance, and drive-up (online) purchase customers. It's just too much work for too few employees. In each instance, we stood at the counter for well over 5 minutes, without any acknowledgment of our presence by employees. When we finally asked if anyone was servicing the counter (only after repeating the question did we get a response), our question received a shoulder shrug along with the response, "we're under staffed". Still, no further response or service was provided. Too bad, since this is a brand new location, with a very nice facility. We'll not return to this restaurant. At that point, we turned and walked out and went the reliable In & Out nearby; wherein there were smiling faces, warm friendly greetings, and great food in a very clean environment. 15-20 employees are on duty at any given time. What a difference good management can make to a business like these. In the case of the other older Jack In The Box, the employees weren't even confident that the Dodgers had played the prior day, which we assured them was the case (having pitched the requisite 7 strike-outs to qualify for the Dodger-Deal special offer). Following a back & forth to obtain the "deal" (employee appeared to confirm they were, in fact, a participating member of the JITB Dodger Deal offer), but seemed confused as to how to deliver the goods; we once again thanked them, but left in favor of an alternate restaurant. Just too much of an exercise in frustration to get this promotional meal! read more

It's just okay here, that's all. There's not much else to say. Mediocre food. Good shakes.

Only giving one star because I have to. I don't know why I continue to go here. They have gone down hill incredibly in the last year or so. I will only talk about this trip and not the countless times they've messed up my order recently. My order was simple enough two fries two shakes a burger (with no lettuce) and a chicken sandwich and they parked me. Okay, so I park. And I patiently wait. Only a few minutes later they come out with my food. Super! Quick service I appreciate. I take a look at my burger (because as I said they have priors) and I didn't see any lettuce! Cool, so I take my food home. Now I haven't eaten all day and I'm looking forward to this new burger they've been advertising that has that OG special sauce from when I was a kid. So I go to take a bite and A) it feels old B) there's a gross wilted glob of shredded lettuce in the middle of my burger C) there is NONE of the wonderful special sauce I was looking forward to!!! I'm so angry! I gave it to my dog. I'm so done with this S hole. I hope they get shut down. Everyone there is incredibly incompetent and when you tell them they've made a mistake they act like it's your fault. read more

Jack in the Box - This is what my burger was supposed to look like. See the ample sauce?!?!? Mine looked like a doorstop. - Burgers Near Me - Yucaipa, California

Oh boy. What isn't wrong with this location would be a shorter list. The staff is absolutely always stressed out and therefor Rude. The area looks absolutely disgusting, druggies hang out side the front door asking for hand outs while there friends hang out by the trash can and put needles in the veins. On multiple occasions the drive through gets backed up by transients who stand by peoples windows and makes me at lease super uncomfortable. There has not be a single time I have gone to this location and they have gotten my order right. I typically make the trip to calimesa location where they know how to take care of there customers. This place should be closed down. read more

It's fast food so quality is what it is. The 1 star is due to the fact that this location can't get an order right to save their lives. Recently ordered a ultimate cheeseburger and 2 tacos. Woman at the window hands me a bag and says "have a good night". Get home and there's no burger in the bag. So when paying the steep prices for service nowadays you'd expect to get what you paid for. Instead I paid $10 for a couple of tacos. read more