We drove thru today, and since I wasn't hungry my friend got some food. The two taco deal, fries, and a drink. We didn't look at the receipt til we got back to my place. How nice that without asking, and without permission, they charged me $3 for a donation to "Make A Wish." Are you kidding me??? We notified corporate about it. Not that they will do anything. And of course, to top it off, my friends food tasted rancid and we threw it away. Never again. This particular place has really gone downhill over the years. But to actually start stealing from customers too? NO. read more

Jack in the Box - Charged for 3 donations I didn't make. Nothing like stealing from customers. - Fast Food Near Me - Youngtown, Arizona

every time I go to this Jack-in-the-Box, the people suck went last Friday two days ago ordered my food. It was all correct on the window. The guy handed me the bag. It says that's all your food. I get home missing half my food every single time I go they're out of something they're missing something they forget something. The people at the window are stupid. They don't care anymore. Jack take care of your Jack-in-the-Box. This is horrible service for forgetting food. People are paying for food. They're not even getting it. Apparently we have to really look at our food now because this generation can't figure out how to put a cheeseburger in a bag. read more

Food was fresh! Service was so so. The guy who took order had no personality seems to hate his job. Clearly didn't listen when we asked for sprite not coke. Drive through area sucks not sure about inside. My main issue was just the service. From the person who took order to the one who gave us the food. read more

Burger was okay although It's not better than a whopper also it cost $11.57 for one burger and not even a combo read more

Jack in the Box - Fast Food Near Me - Youngtown, Arizona

Most frustrating thing is getting home and seeing they did not add the dressing for my salad. Super upset

I went there this morning to buy food and was told by the person at the window the Jack in the Box system was down-The guy told me to come back in 15 minutes. I drive to the other location by the hospital and they dont open until later. I went back in the 15 minutes a car was in front of me they took the ladys order and once again i was told the system wasnt working. I am an older white person, the staff was latino and so was the car in front of me. This is the second time this has happened to me. I assume since the system was down, the food must have been given away. I will not go back this establishment since they hire people who oppose to serve people other than latinos. read more

Over the last three years no matter what time I come to this establishment the computers rebooting is short staffed right now. I just left there at 9 o'clock at night and they're closed. All the lights are on and they say they're closed. This is the worst Jack-in-the-Box on the planet. They're only getting a star because you have to give them something. I personally wanna throw a brick through the window. read more

Ordered delivery,never received it. Then when I tried to call they weren't answering their phone.

Went here 3 nights this month with the same result. I'm not against them being closed past midnight, but why advertise "open 24:7 and late munchies" when after waiting in line to be told no? At least this time the guy was nice and said " I'm not taking orders right now". However, the fact that there was 5 cars in line at 3:30 am shows I'm not the only one. Jack, if you close at 9 pm or whenever; let me know and that's all cool. But if I'm coming home from the bar, and thinking Jack in the box, it sucks to pay extra from an Uber only to find out it's a facade. Why have staff there only to put them under pressure for disappointing everyone in line. Today was 5 cars in a single drive thru. But seeing this every time... I can see why you have such low ratings despite having the perfect late-night munchie foods. But like I said, at least the drive thru guy was upfront. Better than the last experience in my last review where they DID. Serve me and handed me a bag and everything fell apart as they handed the foods to me and I had tacos and fries spill all over my car... read more

This is where the guy charged me $7.00 for two regular tacos and a small strawberry Fanta! I don't like paying double, I guess that's how he supplements his salary, by cheating customers! read more

The worst restaurant I've been. A bigger boy actually refused me service on Christmas Eve telling my order wasn't at the store then magically it was completed so when my boyfriend returned you wouldn't remake the order nor even give him a refund. I heard this male say he couldn't contact his manager "Javier" because "he's not allowed to call him at night" and apparently Javier told him "he's cannot bother him at night or he will get in trouble". He stated he's been working for you guys for 4 years but isn't allowed to give a refund even cash I did not care I just wanted my money back. He also had a female running around and screaming in Spanish and telling my boyfriend or trying to tell him to "shut up". How the hell are they working there, if I was shown a receipt and was told "I haven't received my order that's been paid for at your store" I am obligated to make that. That male and female should be fired and probably banned, they tried lying to your security saying my boyfriend was aggressive but they caught your staff lying and walked away...I'm really surprised like how do these people get hired? read more

Jack in the Box - I can't cancel it like the male said to do because he marked it as complete. - Fast Food Near Me - Youngtown, Arizona

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ok so let me tell you a little story we called after hours and this guy named Alex answered the phone us being from California brought our own weed with us got the munchies and didn't want to go far from our hotel to eat a horse so Alex tells us the drive through is closed and he has a weirdo chick in the drive through tweeking and is waiting on the police to arrest her my reply on the drive through speaker was I'm not a weirdo customer I'm pretty cool he opened his drive through and let us eat and became a wonderful friend thank you Alex night manager your 2 friends from California read more

I ordered a DoorDash got two double jacks, and 10 piece nugget missing a 10 piece missing my side for one of the double Jack missing my sauce one of the drinks didn't come. One of the burgers was just no mustard and didn't come with anything besides cheese. I understand if you miss a item or two, but this is ridiculous, whoever is in kitchen can't build a sandwich correctly the fries are cold and unsalted and we asked for extra salt they were not fully cooked even and they barely put any curly fries and regular fries in the box the order was rushed and unprofessional. I hope there GM sees is this and corrects the problem. Because that is unacceptable. read more

Unprofessional. Overpriced. Order messed up. Not a fan at all. I remember when Jack and the box served good business but it seems like all of the stores these days are run down dump shacks. The management always sucks and the customer service is amongst the lowest. If you want Mexican got to Taco Bell. If you want a burger McDonald's or Burger King as well as Carl's Jr. If you want Chinese fast. Go to Panda Express. read more

Worst jack in the box ever!! I swear every time I give jack in the box a chance they let me down. Either they short you or the food is cold. I don't understand how these workers can be OK with giving someone some stale and old fucking tacos.... I'm never eating at Jack's again !!! read more

12:30am on a Friday night and we're stuck in the SLOW drive thru because they're "only taking cash" and there was a line behind us so we couldn't back up. I called another close location to make sure their credit card machine was working before driving over there and they said they're lying because they don't want to work. This is ridiculous, this is the location that I usually don't have problems at. read more

How do you f up 2 tacos no cheese with 2 tacos no lettuce?? Like breh... cheese...lettuce.. sound nothing alike.. only dam car in the drive thru to.. ppl are too careless, lazy or high...fkn annoying. read more

Was rude, said out of shakes, Took forever, gave us the munchie meals in bags instead of boxes, stacked grilled cheese had barely anything on it, tater melt was just chicken and a hash brown on bread. Shitty food shitty service. read more

Jack in the Box - Chicken and a hash brown on bread. Gross. - Fast Food Near Me - Youngtown, Arizona

The BEST biscuits of any fast food restaurant :D That's not an easy feat, you know? They are just the perfect consistency, just a little flaky, not too sweet (it's not supposed to taste like a cupcake, lol) & it doesn't turn into a rock if you don't eat it right away. I likee! I also like that there are 2 exits from this restaurant. The one on Grand is easy to come in through, but not easy to exit from, lol. So on the way out I go out the back exit, which seems to lead into a paved alley and then exits onto the other side road. Easy peezy lemon squeezy :) read more

I ordered, at 11pm, their Loaded Chicken Nuggets. Which suppose to consist of Chicken nuggets, smothered in melted cheese, bacon bits and drizzled with ranch. I got it, came home, and found naked chicken nuggets. It barely had any cheese, it was pushed to the side.. No bacon bits. And no ranch. It gave off a pungent smell and the taste was like throw up. I have uploaded a picture. read more

Jack in the Box - BAD Loaded Chicken Nuggets - Fast Food Near Me - Youngtown, Arizona

Went to this Thjack and I need to kick myself again rude and food sucks got order wrong. Never ever again. This one sucks read more

Jack in the Box - This is so discusting. - Fast Food Near Me - Youngtown, Arizona

Was stuck in the drive through fo over 30 minutes did not get a receipt and the girl at the window was rude and didn't even apologize for the wait. I will never go there again. read more

Just went to Jack in the box and i am highly upset. The lady at the window was rude and rushing me. Did not let me finish ordering. We had to go through a second time because they forgot 2 of my tacos. An gave me attitude. We got home took our food out and the tacos taste stale, the lettuce is bad and taste like tomatoes, and they had so much grease thats all i could taste. Not sure if it was old or what but they tasted like ass. read more

Never had any issues here been coming here for a year food is good and warm like it should be and the people are friendly and efficient. I have no complaints here they are all doing a marvelous job! read more

What do you expect from a fast food chain. Had the Southwest chicken salad. Meh. read more

I ordered food from here about an hour ago through Uber eats, one of the things I ordered was a Cheese cake and I checked the date and it shows "11/01/19" it's now 1/8/20 I'm disgusted and disappointed.. i was craving that all day and since i have the flu right now, I had to order through Uber eats. Sad :( read more

I get great customer service everytime I come. Everyone is nice and friendly. The food is nice and got and my drinks are as I order them.

I had a wonderful encounter at this Jack in the Box. I had the worst experience at a different location and the manager at this location, Javier Rojas, stepped up and made things right- when the other location failed to do so. Javier was super nice and understanding of my frustration. He refunded me my money for the horrible, horrible service at the other location. I will continue to come to this location as my JITB of preference. Keep up the great customer service Javier! read more

I just left the drive thru ( I will not be eating the food that I just purchased). I have never been treated so horribly by anyone in a drive thru. This Hispanic lady was just just so rude as was her coworker. This woman told me that if I wanted her to go any faster, I should come help them. At one point, she told me that I could go anywhere else and told me that she could refuse me service. LOL, I was not even mad. I sked a simple question, 'how much longer would it be ?". I had been in drive thru for several minutes and there were no cars in front of me. I am a nurse on a fifteen minute break so I just wanted to let my peers know if I was going to run a bit late. She turned it into something so ugly and it was not necessary. At one point, I wanted to confirm the eight tacos, she said to me in her ugly disrespectful tone..."4x2 is 8 right?". Just a nasty individual, so much more to say about her and her rudeness but I will take that up with corporate in the morning. Had I not been picking up food and drinks for my coworkers, I would have left. It was obvious thatshe is a miserable person and very unhappy. I get it ...customers can be rude...I am not that rude customer. As a nurse, we are working long hours and working short BUT I don't treat my patients rudely or verbally abuse them. These two women don't deserve to work there. And as a Hispanic woman myself, these two women are embarrassing. Que verguenza, we are ALL not the same. Javier is the manager...the district manager's name is Stephanie, she can be reached @ 602-290-4155. I encourage customers to report this behavior if it happens to you. No one should be mistreated as I was . read more

If I could put no star I would My husband and I are staying at the hotel right next to the jack in the box located on 111th ave grande. We have been there about a handful of times since we have been at the hotel for over 3 weeks and it's very convient where it's at. But since I have used the drive thru it has been a nightmare. The first time we used drive thru was on 4/10/22 at 11:30 pm. I ordered 2 of the meals with burgers and fries as well as jalapeno sides,chocolate lava cake and extra patties for my dogs. I am lactose in tolerant and do not like cheese at all. I informed them this and got home to find my sandwich full of cheese and no cake or jalapeno poppers. Well my husband told me to let it go and deal with it in morning because drive thru was backed up because there system wasn't accepting card payments. The next morning I went in bought breakfast sandwiches and complaints to Hispanic manager he gave me a free coffee and apologized and said he would give me missing items next time. I got home breakfast sandwich had cheese I just let it go. We tried again on 4/18/22 at 10:30 pm with a chicken sandwich and tacos for husband and expected what was owed. They didn't believe me because that manager wasn't there and I had no proof so I lost out and took my order home to find cheese on my specialty chkn sandwich and no bacon. I was livid called and called no answer and drive thru was packed again. Now tonight I ordered a jumbo jack meal didn't think cheese came on it unless u asked but it sure as hell did come on my jumbo jack Jr. My husband aslo didn't get his curly fries again and no ranch and wrong drink. My husband refused to drive me back and they never answer the phone. Also the phone number on Google is the 99th and tbird locatuion not grande. I am beyond upset,irritated,frustrated,I feel cheated and taking advantage of and annoyed with the stupidity of there drive thru performance. Also I had a card not work for payment so we had to use another and when I asked a question on the receipt the young women with blue of purple colored hair took it and refused to return it to me. I am disgusted I don't know what will help me friom not making signs and standing in front of this place and yelling a bunch of absurdities to encourage ppl not to eat here. I have all my receipts expect for this evenings. I want my money back from all my visits or something because I feel mistreated and cheated. I paid for items I never received and got items that made me sick. This is ridiculous and needs to be corrected and action taken to fix this. I would fire everyone and train correctly and start over if it were me. But if I hear nothing I will socially and personally do everything iny power to detour ppl from eating at jack in the box till the day I check out of motel. I will stand there everyday with a sign in the drive thru and on the main street preaching lies and wrong doings until the police come to hen I'll do it again. If u needy receipts I got em it equallys over $100 in jack in the box visits. I will just take pics of the ones I have not the ones your worker refuse to give me because she notices something I didn't. Which is probably a double charge she did or something who knows at this point. Thank you for ur time I'll be waiting for a response read more

Whatever food you order comes out soggy there's flies everywhere this place needs to be remodeled tables are always dirty this place needs help read more

Service wasn't very good and pretty slow but I expect that from most "fast" food. Jack in the Box has one BANGIN chicken sandwich though, that's for sure. read more

Sad,sad,sad! I've been going here for about 8 yrs. Until today! Ordered a southwest chicken salad waited 22 minutes to get my order and yes it was wrong! I asked for the chicken on the side so my salad would not get soggy. They literally placed the hot chicken on the salad they Removed the chicken so when I got home the lettuce was warm and soggy!They forgot my dressing and forgot to give me my sons chicken sandwich! 2 items easy huh! HOW CAN IT GO WRONG! There was 1 customer in the drive thru and me inside no excuses. The employee was a jerk whom knew very little English and had a full mouth of tarter on her teeth and dirty uniform . Sorry but hygiene is a plus! Gross dirty place I don't know what happened it smelled like old grease please bring back the clean employees. read more

Avoid this Jack in the Box. We should have eaten at Denny's right down the street. First thing in the morning, 6 am and the restaurant was FILTHY! The breakfast was HORRIBLE, and the service was the worst I have ever seen. Not that anyone reads Yelp reviews for fast food, but seriously don't go to this one!! The food will probably give me the runs read more

This is by far the worst Jack in the Box I've ever been too. I feel like every time I've gone something is wrong. The grill wasn't working once, they were out of Coke products the next time, etc. another time I went I ordered a raspberry lemonade and was given a raspberry tea instead. I asked for a replacement and the employee looked at me weird as if I'd inconvenienced her even though she got the order wrong. Long story short, avoid this location. read more

Love the buttery jack. Needs less sauce and more compound butter, but still great. This is the best burger i have had here (we love jack in the box). Do wish i could get all my burgers on this new bun. I cant have sesame seeds so this would be awesome, on all the big burgers. read more

They have a good Jr. Bacon Burger that is seasoned well and juicy, the Cheesy Potato Wedges were so delicious, and Oreo milkshake was so good and rich and creamy. The only problem is the service. They gave us something we didn't order, Chicken Nuggets. I gave them back to the lady at the counter. They didn't have the fastest service either. Sorry Crystal but my service was bad. If the food was bad and I got a stomachache, I would give it one star. Since the food was good read more

First time coming to this location and the drive thru didn't speak English very well I couldn't understand anything she said . Then she wants to rush me and throws my change at me. Rude service read more

Some of the worse service I have ever received from a Jack in a Box. Instantly we were bumped out of the way from an employee while we were walking in, than she came back in an gave us horrible service starting with "alright what do you want " than one of our ultimate cheeseburgers came out with only 1 patty and we we're scared to go complain cause we thought we would get spit in our food, was absolutely awful never coming here again read more

Had a coupon, as I usually do, and decided to get a Monster Taco. All I had to do was buy the drink and taco free!! Cool! I watched as a guy WITHOUT RUBBER GLOVES handled my taco and its ingredients!! He put it in the bag and, there I go!!! I asked the gal who was the cashier,"Do they not wear gloves when handling tacos?" She looked around at him then said, "We wash our hands!" OK, no more!! Too many other options. read more