I would not recommend this jack in the box location, I only found one taco in my munchie box, and to make it worse I found two pieces of long hair on my fries. Service would be better if their hair didn't fall on to my meal that I was happy to eat but didn't feel happy when I saw the hair and one taco missing from my munchies box read more

May 11 2026 around 10:00pm I went to order 2 round eggs and some white rice and 1 large meat patty because I'm on a diet and night eating restrictions. I was speaking in perfect English and the women at the drive thru was acting like she did not know what I was ordering and made me repeat myself several time . I just left . I went to every jack in the box in the Santa Barbara and Santa Maria locations and the workers are basically mentally retarded literally. All these locations are like ghost towns and there is no one really there . Maybe because of the service we are receiving. I hope they close down these locations read more

Rude employee's. I went in last night at 955. Half way through taking my order the screen went dark as did the lights. I checked their door, Yelp, as well as their website and both said they didn't close until midnight or later. I went and knocked on the door and a very rude woman in a red shirt (the only one in that color so I assume it was management) said they close at 10. I explained none of the materials showing their open times said that and she just shrugged and said " I don't know what to tell you!" Turned and walked off. Before last night I probably came there at least three times a week at night for a shake ( their vanilla is literally just soft serve in a cup and I'm a sucker for soft serve), and I know many times it was after 10pm or even midnight. But I don't care if the open 24hours again, I'll go to downtown or to the Goleta store before coming back to this one. read more

Waiting 30 mins js for a drink , everything was back and this lady is js on her phone for awhile an hour watching her coworkers work alone read more

Jack in the Box - Was on her phone - Burgers Near Me - Santa Barbara, California

I ordered on the app and for some reason it didn't work. the lady at the counter was so helpful and lovely, but needed to ask her manager to help with our app order to inside the store order. She was extremely unhelpful. I ended up paying an extra $10 because i wasn't getting the app discount. i paid $2.99 for a milk which they didn't give me. my plain cheeseburger was not plain and i didn't even get a receipt so I could go back in and ask for my milk. sigh... never again. read more

Broo check ya people ! Griselda R. Cashier 4045 very unprofessional, completely had to take the random order she handed me ...& to top it off they're nagging about their pay out loud read more

They never have change so annoying. It's so funny too because I know damn well they do. I ordered a pretty good amount of things and they're gonna tell me they don't have change for 100. So annoying. I probably won't be going back. I just picked it because it was closest to my work and I recommend the lady was rude to. read more

I got to speak with Itzel about an issue, the whole time she just kept asking questions about how we can find a solution for the issue that I told her about just being very professional, efficient. You could just tell she cares I appreciate her professionalism. Thank you to the whole jack in the box crew!!! read more

I get the ultimate cheeseburger. Always tastes fresh from this location. Just got one and it was a banger .

Stopped by on May 7th and ordered through the app to just pick up order at the drive thru. Lady at the window tells us to park because the order wasn't ready. They had no other cars after us, the dine in didn't look busy, but they had us waiting for maybe 10 minutes in the parking lot. You'd think after waiting that long that the order would be correct. My chicken sandwich wasn't even fully cooked and the sauced and loaded mini birria tacos weren't even right. Called the store and was told I had to fill out the online form. I did that same night it is now been over a whole week and no response. Spend your money elsewhere no wonder this place has such low rating. read more

I'm usually not one to complain, but I just had a frustrating experience here. I stopped by to get breakfast because my daughter loves the breakfast burritos, and I enjoy the sausage supreme. Unfortunately, the tortilla was clearly old, and when it was used to wrap my daughter's burrito, it tore in half, making it impossible for her to enjoy. The sausage burrito I ordered had mostly eggs and bacon with just a small sliver of sausage. I thought I'd check the food and noticed the egg was tough and rubbery - almost inedible. It seemed like they gave me the leftover egg from the morning. If you don't have fresh ingredients, you should let customers know in advance. I'm really disappointed, especially since I spent $30, and even the famous Jack tacos I got for my son were terrible. I'm horrified. It's a shame I went through the drive-thru and went straight home, because now I can't even return the food for a refund! read more

Products evaluated: Jack's Spicy Chicken (90%), Curly Fry (10%) Price: $6.79 (redeemed with 50 points) + $4.39 Grading Criteria: A (Fast food) [ Mark: 52 , Grade: F ] Environment and Hygiene: Poor! The floor was jist mopped so it was slightly slippery. 3 flies were found which destroyed one's appetite. The decor was minimal and uninviting. 5/10 Portion: Good. The best component of the meal. 13.5/15 Taste: The spiciness of the chicken lacked any sort of flavor development. The chicken was dry and the meat lacked seasoning. The bread was also slightly stale. The slice of lettuce was way too big. The Curly fries were more hopeful but still tasted a bit weird, probably due to the reusing of oil. Seasonings were too mild. (4.5*0.9 + 6.75*0.1 ) x 5 = 23.75/50 Service: Mediocre at best, showing the bare minimal awareness of good customer service. 10.5/15 Value: Not impressed given the poor quality of the food. You'd be better off eating at Whole Foods which is right across the street. 7.25/10 Bonus: / Deductions: Flies found (-5) read more

Jack in the Box - Burgers Near Me - Santa Barbara, California

What has happened here? They are disorganized, slow, and just not "on it" tonight. I've been coming here for at least 25 years, as it's a convenient stop when heading up the 101. Might have to rethink this as a place to spend money. Tonight all the tables in the dining room are dirty. Dear Hubby got napkins and watered them down to clean one for us while I was trying to get the attention of the cashier. He was trying to take care of both the lobby and the drive-thru, so didn't have time to hear about the need for the dining room to be bused / cleaned. It's also freezing inside; I'm wearing a down jacket. I suspect they have it this chilly to discourage anyone from lingering. They also had another less than stellar strike against them when they said that they couldn't make a breakfast sandwich with egg whites only. That's the only JITB that has ever told me that. All in all, I wasn't very satisfied with this visit. read more

Jack in the Box - Not the best presentation I've ever had. - Burgers Near Me - Santa Barbara, California

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Please be kind to these workers. They are being overworked by their manager who just belittles them as she just watches. It truly killed my appetite. The ambiance inside is neat & the bathrooms are well kept. But their boss needs to do better. read more

Salad was almost rotten. Cheese was somewhat lifeless so this had been sitting in the fridge for a while... read more

Jack in the Box - Side Salad - Burgers Near Me - Santa Barbara, California

Reliable for some late night boba. Jack in the Box here is my go-to. I would go here again for sure

This review is not being compared to other restaurants. This review is being compared to other Jack in the boxes. Overall it looks pretty clean the parking lot is hard to get into sometimes as it is located on the corner of Hope and state and you have freaking Chick-fil-A with their line of 20 idiots waiting at the drive-thru when they can just walk inside and it helped right away. The girl up front which I believe is the manager super speedy and very nice. I think her machines might be down but she was able to remedy the problem fairly quickly and send me on my way to play chicken with the cars so I can get on the other side of State Street read more

Jack in the Box - Da front of da crack - Burgers Near Me - Santa Barbara, California

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Was there couple of days ago, and had very friendly Etzel taking my order, she was very nice. Food was tasty!

Horrible location. They seriously only had 1 kid working both the drive thru window and the dining room. I ordered a double BLT sandwich. Was charged for a double and only recieved a SINGLE. read more

Jack in the Box - Burgers Near Me - Santa Barbara, California

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Esperanza was extremely rude and actually seemed loopy maybe high on drugs? Im not sure i was treated terrible and then my food was wrong

Among all the fast food joints here in upper state. This has by far the rudest drive through attendant. I'm aware it's a stressing job. I'm aware you get disgruntled customers. I was neither of those and I was subjected to a crass dialog. I'm curious if this will find a person who can adjust the star rating and over all moral of the team and specifically the drive thru attendant. Perhaps my and others future reviews will grow more exciting and joyous. read more

Waited in the drive line for about 15 min. There was a large amount of cars waiting. They took the car in front of us order and then turned off the lights. We drive up to the window and they tell us they're closed. The store hours online said they close at 10. It was 7:45. They were rude and dismissive. read more

This Jack in the Box is close to my house so I've tried it a few times but they always get my order wrong. read more

Jack in the Box - This is supposed to be an ultimate cheeseburger but they forgot a patty. And that's not the first time they have done this unfortunately. - Burgers Near Me - Santa Barbara, California

These people are not capable of typing orders and listening to the customers, I never get what I ordered and get charged for items that I never receive, awful place. read more

This place has the worse customer service. The only reason ppl go here because it's one of the only drive thru. Employees ignore the drive thru when you pull ip. Waiting for 30mins to take my order so I just left. Also the lady who is working the morning drive thru has the worse attitude, I feel like I'm interrupting her movie when ever I pull up. Just need a whole new staff or sell it to another restaurant. We don't want you there anymore Jack in the box. read more

I Ordered the jumbo jack with cheese combo with curly fries by the drive-thru and the curly fries was completely cold . When we want to eat some fries at least we want it warm or hot but not cold , and the worse thing is that the girl who took my order it is a shiff leader she must know that she can't served cold food. read more

I came up and ordered a munchie meal he's like "we don't have those right now" I'm like "what the f*ck man you can't just not have the munchie meal you gotta put a sign up" like first of all it's just a combo of different items so 100% you can make one, someone just told you not to, and second of all you could at least take a dollar or two off another combo like why tf you think I been waiting out front for half an hour and placed my order at exactly 9:00? FFS bro the munchie meal is sacred; is this Jack in the Box or am I at f*cking McDoalds? If you're gonna cancel the Munchie Meal you need some kind of nationwide day of mourning or something and a BIG sign out front because it is THE ONLY REASON people choose Jack in the Box over your competition and you know that. I'm not coming back until I get a certifiable guarantee of the munchie meal. This is a non-negotiable issue at the present time for me and legions of other fans. read more

great food. fast and reliable. always a go to for fast breakfast and i love their boba drinks.

The young Hispanic chick at the drive through at this time 9:50pm had a attitude after we had to come back because they messed up our order and told me that we fucked up. No wonder this location has 1 star. Shame on jack in the box! read more

If I could give this Jack in the Box a negative star rating, I would. Whoever was working the drive thru today (right now) had a rude tone and told me three times that they'll be with us soon... yep, if soon means in 10 minutes (when there is no one else around), then sure. Soon. I'm sure he deals with a boatload of drunks and those who want a late night snack and aren't as cooperative as they should be, but you're working at a 24 hour restaurant, and this type of audience is expected. I'm sure he wasn't trying to be rude either (however, I give people the benefit of the doubt no matter the circumstance), but I'm definitely not coming back here. I should have really taken the bad reviews into consideration before coming here. By the way, I'm still waiting for my order as I'm writing this.... and I've been taking breaks because I am just so fascinated about how slow a fast food joint can be! read more

All the workers were rude as fuck and they forgot half my order and had to go back two more times to get the rest of my order, worst jack in the box I've ever been to. And I love jack in the box. read more

On my way up north was starving and needed gas, pulled of on state exit and jack in the crack on was the first place to grab something to eat. I walked in and I should have walked out. There is one person taking the orders from the drive thru and the walk in counter. Guy is overwhelmed and the orders are backed up. The cook is yelling how she is supposed to prepare/cook the food. The orders are getting mixed up or missing half the order. Management stop being cheap and hire more staff. Its not the staffs fault that this fast food restaurant is a total chaos. read more

Jack in the Box - No one at register to take orders for 8min.. - Burgers Near Me - Santa Barbara, California

How can you get late-night Jack in the box tacos wrong?? You can't. It may take a while to get your tacos because everyone else has the same late night hunger. The end result is the same; a crispy deep-fried mystery meat taco with a slice of American cheese....in your mouth. And it likely always tastes the exact same as the last Jack you went to at midnight (delish). Added benefit: It will help you recover, while you sleep, from that hangover you would have had. It's not fresh, always frozen...and sometimes you just need it. Onto the new croissant donuts. They're pretty flavorful. We received them straight from the fryer, still warm. They had a hint of Apple flavor and they are heavily dusted with cinnamon and sugar. A tad small for their $.89 price but really I wouldn't want anything any more substantial. Outside of life's organic vegetables and farm to table meats, one must appreciate a quick drive thru experience at least once a year to be a true American. read more

Jack in the Box - Croissant donuts - Burgers Near Me - Santa Barbara, California

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Yes we to the in-and-out up in Santa Barbara and we had to wait 45 minutes in line be allowed up to 12 cars to go to ahead of us Asking us to wait LO in the early cars on the other side to go ahead of us This is the slowest in-and-out I ever been to very disappointing read more

The little short dark Hispanic guy with acne scars that works the drive Thur at 9 is so rude. I asked if I can add chicken nuggets to my order and he rudely said no go back in the drive thru and turned around and ignored me. As he was taking another order he was rolling his eyes. I will never come here again. read more

The drive-thru at this Jack-In-the-Box is supposed to be open 24 hours. Lately, the night employees have been turning off the order screen and hiding in the back to avoid being seen by customers. It's usually a female employee working after midnight. I actually saw her through the window after I pulled around to the front. This has happened 3 times since last week. If she doesn't want to work, she should give that job to someone who really needs it. read more

I have had multiple issues at this Jack in the Box and after tonight I REFUSE to go back. not only have I found hairs in my food but on top of that the majority of the staff has horrible customer service. the young girl w blue hair has said things under her breath that is directed to me and my passenger multiple times. She never smiles, is rude, and shows that she hates your job. the staff is playing music loud and running around chasing eachother and fooling around. They always mess up my order as well. I am tired of it! There's only one young boy who actually has respect and is there to work and his name Eddie. I am sorry that he has to work w people like that. they don't deserve to work at a place if they genuinely don't care for it or want to show respect to the customers. read more

This is the FIFTH TIME IN A ROW!!!! I had my mom and my sister pick up the food for us, tonight. They wanted Jack in a Box, I never entitled wanted to have Jack In the Box for dinner. I EXTREMELY knew something is going to end up being wrong with our order because every-time we always get Jack in the box, our order always get mess up. Sure we're missing a side of fries but COME ON!!! The burger!?? I wanted a Double Jack with just cheese, lettuce and onion ONLY!! But of course they did the opposite. It always the two Jack In the Box in the Santa Barbara county. They are the worst fast food restaurant I ever have. Ya'll literally the slowest fast food restaurant and you can't even get the order right! This is definitely the last straw my family and I are eating at Jack in the box. I guess it's a tradition in this family that our order will get mess up every time we eat there. It's so insanely stupid. It like they never even care about us. read more

This location has the worst customer service I have ever seen. We came at 10:15 and the dining room was closed even though they are open until 12. They told us to go through the drive through even though we had no car. They wouldn't take our order ever though we are PAYING CUSTOMERS. Management seriously needs a makeover and so do the attitudes of all the employees. It's a wonder that this place is even in business. Wish I could give 0 stars. read more

Went this AM for a snack, ordered two tacos and asked for mild sauce. The tacos were greasy, and had been made and let sit, , , lettuce was wilted and the tortilla was actually stuck to the wrap. And of course I was given HOT taco sauce. Terrible! read more